Significant Speed drop on long line after Contract...

Hi,
I called BT in November and got my Bill reduced.
I have always had a slow connection, but we are over 10 miles from the nearest exchange, I believe, Cookstown.
Despite this, it was always 'steady' and usable.
I checked it by doing the same things as I always do, and the speed has dropped by a factor of 3 or 4, at least.
I use to hit bbc.co.uk with approx. 50ms RTT, and that *never* changed.
Now, I get anything from 60 - 1500, avearging at approx 400ms.
This is waht I get when I run the bt speedtester:
Download speedachieved during the test was - 103 Kbps For your connection, the acceptable range of speeds is 50-250 Kbps. Additional Information: Your DSL Connection Rate :224 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 135 Kbps
I subsequently installed a BT Home Hub.
Nothing else has changed within the house.
No change regarding speed.
I have called BT on this.
Could the call/Bill rearrangement have changed anything?
Thanks.

Thanks to Guilbo and everyone who responded:
Imjolly:
Stats from my home hub-
ADSL Line Status Connection Information Line state: Connected Connection time: 0 days, 15:45:40 Downstream: 224 Kbps Upstream: 448 Kbps ADSL Settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.1 Annex A Latency type: Interleaved Noise margin (Down/Up): 9.0 dB / 16.0 dB Line attenuation (Down/Up): 73.7 dB / 31.5 dB Output power (Down/Up): 14.0 dBm / 12.3 dBm FEC Events (Down/Up): 707 / 0 CRC Events (Down/Up): 1 / 0
I am connected to master socket. This socket has a bb accelorator installed (by BT). Any other telephone sockets int eh house are unused, with bb filters inserted.
I have not done the quiet line test. I only want this back to the way it was, prior to November. The only change since, was the BT Home hub, and as I say, it has made no difference.
One I installd the home hub, a few weeks before Christmas, I stopped turning the router off at night. Interstingly, it shoows a connection time of approx 5 hours, it has not been powered of during that time. As someone else has suggested, I seem to be loosing my connection periodically.
Browns:
On my last call with BT, they suggested this. I no longer power the router (either Home hub or it's predecessor) off at night, or any time. See above. Still dropping connections.
John46:
POint taken. See above.
Giuilbo:
Guillbo, I realise it isn't going to get much better, but it is all comparative. It was significantly (comparatively) better prior to renewing my contract.

Similar Messages

Connection speeds dropped and noisy line

Hi there,
We will be calling BT tomorrow about this as we have had some crackling noise on our phone line over the past few days and the noise margin has shot up and the speed dropped, broadband connections keeps dropping randomly and sometimes the speed drops to 2mb instead of the usual 18-19mb I get.
When I plug the phone directly into the socket I hear no noise on the line at all, when I plug the phone into the ADSL adapter I still hear no noise, when I plug the router into the ADSL adapter I start to hear noise when the router starts to connect up.
Dont have a replacement adapter tonight to test this theory so thought I would throw it out there for experienced users to comment on.
Thoughts?
As I said before my noise margin has went up quite a bit since this issue.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:00:52
Downstream:
13.35 Mbps
Upstream:
891 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
15.9 dB / 12.5 dB
Line attenuation (Down/Up):
14.9 dB / 10.6 dB
Output power (Down/Up):
19.7 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
469 / 266
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
517 / 443
Error Seconds (Local/Remote):
38 / 124
Solved!
Go to Solution.

The noise margin will normally fluctuate but only very small amounts. You should find that noise margin is higher about lunchtime and as it get dark and more use the phoenline then noise margin starts to reduce and get lowest about 11/12pm and then the cycle starts again
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Infinity speeds drop to 2.8Mb after 6 months.

Hey,
As everyone else experiences after BT have you signed up into a contract I am now facing horrible speeds of:
>
Download speedachieved during the test was - 2840 Kbps
For your connection, the acceptable range of speeds is 12000-18720 Kbps .
Additional Information:
IP Profile for your line is -18720 Kbps
I do find it amusing how every ISP keeps a new customer happy for a few months then totally disregards them. I've heard people in the industry claim that ISPs can manage where bandwidth goes and considering the same thing has happened with AOL, O2, Be and now BT I could actually believe it.
Anyway, enough ranting. The problem is my IP profile has been steadily decreasing over the few months I have had Infinity and now I've ended up 2840kbps...
This speed for "super fast fibre optic broadband!!!!" simply isn't good enough, especially when paying an enormous £42.50 a month to BT. Perhaps a cut on the advertising and expansion is in order until you can actually withstand the customers you have just now.
Help me.

Update: Very interestingly I just ran speedtest.net and speedtester.bt.com on the livingroom computer and got very different results.
Download speedachieved during the test was - 14779 Kbps
For your connection, the acceptable range of speedsis 12000-18720 Kbps .
Additional Information:
IP Profile for your line is -18720 Kbps
14779 Kbps. Had I got that on my bedroom computer I wouldn't have wrote this complaint even though it is still pretty slow considering I'm not that far from the green box.
Both are desktop computers connected to the HH3 via ethernet cable. I'm fairly sure the inital problem isn't with the cable though it could be...However, due to the wall now being plastered over, I cannot replace it.

Take ownership of a single line after contract done

how do i assume liability/ownership for my single line off of an existing family plan if my contract has already expired? can it be done in store at time of upgrade, starting new contract? or online? or by phone? thanks!

This can be done in the store (be sure it is a corporate store, use the Store Locator top right of the screen); I've done this with my children when they took their lines and started their own accounts. You can start your account and upgrade at the same time in a store, all in one transaction.
Since you will need to do the Assumption of Liability in person, it's just as easy to do the whole upgrade at the same time in the store. You can do just the AOL and then upgrade later , online or over the phone if you want, but the AOL is done in person.

Bt infinity speed dropping how long should I wait ...

Hi all new customer here with infinity vision and unimited phone calls , we are only on our 4 day with bt , I sort of understand I have to wait for it to stabilise but on the day we were getting 47 down and 8 up but he said this will drop slightly as was running at 100% ?? , but anyhow tonight seems to be really slow long loading times etc sports test tonight was 10 down 1 up should I worry or wait? Thanks again

one way is to do a speedtest at www.speedtester.bt.com and choose the adsl/fttc diagnostics button
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How to increase your speed on long lines

After 4 engineer visits and everyone saying that at 1300m from the cabinet 12mb was going to be the best speed I could get I have found a way to nearly double my speed. Dumped the homehub5 and replaced it with a Billion 8800NL and now have a steady 21.5mb and not one dropped connection.
So if you are on a longer line its worth a try for £68 from Amazon.
Thought I would share this as I found it so frustrating that I could get nowhere near the speed I was sold now im just 1mb away from the lower estimate so I can live with that.

That's an amazing speed for your attenuation
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If not, I'll try again

Sudden Line Speed Drop

So had infinity installed at the beginning of the month. Initial speed was 50mbps which the engineer said should stay as it was a clean line with minimal crc errors. He did notice a branch 'hanging' on my line and suggested it wouldn't help especially with the wind etc
So after the 7-10 day profile period I end up with 45Mb, which I'm more than happy with. However, now I've suddenly (overnight) dropped to around 30mbps for no reason. The only thing that's happened is me getting someone in to remove the branch from the tree that was hanging on the line.
I spoke to Customer Service today who told me that they will re-profile the line, but after some investigation I think this itsn't the case as they cant do it (quality!!)
Is there a way to get my line re-profiled or get the speed back that the line had settled down to?
On another note, the engineer did question why I'm in the cabinet I am as there's one much closer, is there a way to get moved?
Thanks in advance

Hi Maelstorm,
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
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Broadband speed drop since line fault repair

We have recently had a phone line fault fixed but after more than 3 days the broadband speed has been lower than it was during the fault and less than half its original speed.
Pre-line issue downstream was around the 16,500kbps with some drops down to 13,000kbps. The line developed a fault which started causing dc's and the phone line became noise with constant cracking and rustling sounds which turned out to be a damage connector causing water to corrode the cables, during that time when active broadband speeds dropped but while connected gave 9726kbps download and 888kbps upload, the phone line was fixed on friday the 15th of January and the phone line itself is very quiet, better than its been in maybe years, no noise that i can hear at all. However the connection dropped out during the night after the line was fixed and came back at 6652kbps down and 440kbps up, it remained at this speed for atleast 3 days then the router reconnected at 6652kbps down with 888kbps up were it remained until this morning, the router reconnected again at exactly the same speed.
I can understand it dropping originally due to the fault but has had over 72hrs connected but the speed has not increased, infact the speed is slower than with the fault which makes very little sense but i suspect is something to do with the noise margin, I include router and btw reports. Hopefully I can get some help with this.
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HomeHub2 Connection info
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 2:59:42
Downstream
6,652 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
11.8 dB / 12.8 dB
Line attenuation (Down/Up)
27.0 dB / 13.6 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
1678 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0
Results from btw preformance test
Download speedachieved during the test was - 5.85 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.87 Mbps Upload speed achieved during the test was - 0.71Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Solved!
Go to Solution.

Great just shy of 3days connected I appear to have had another sync on the line, still no change to downloadspeed but yet again an upload speed increase, Obviously the exchange is trying to resync but it seems my download speed is stuck. This was the 1 and only connection change, should have posted the stats las tnight to show 2days 12+hrs before I went to bed
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 3:50:34
Downstream
6,652 Kbps
Upstream
1,132 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
11.9 dB / 5.8 dB
Line attenuation (Down/Up)
27.0 dB / 13.6 dB
Output power (Down/Up)
0.0 dBm / 12.5 dBm

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I have Iphone 4 and its lock from at&t, but my contract is getting over in short time. And no longer i want to use this service. So after contract gets over its my right to get factory unlock my iphone 4.

jatpri1730 wrote:
I have Iphone 4 and its lock from at&t, but my contract is getting over in short time. And no longer i want to use this service. So after contract gets over its my right to get factory unlock my iphone 4.
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Significant Speed drop on long line after Contract...

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