Signing forms with Adobe Reader

We have created forms using Adobe Acrobat, and have enabled usage rights in adobe reader.  Some individuals are able to create digital IDs and sign without difficulty, but others can sign some forms and not others.  The weird thing is they click on the signature field, and nothing happens.  Any ideas?  We have been encouraging everyone to get the latest version of adobe reader...

Hi Lea,
It is possible that the form was opened in version 6 or 7 of Acrobat and the usage rights were broken there. Once upon a time (like all good stories start ) when Reader Rights were invented we only made Adobe Reader obey the rules. If you opened a Reader enabled document in Adobe Acrobat you could do anything that you could do in a file that wasn't Reader enabled. The theory being that why should we limit the functionality in Acrobat (which peopled paid a lot of money for) just because the PDF file was Reader enabled. The problem was, if someone using the full featured Acrobat did something to the file that is outside of the range of Reader enabled operations it broke the Reader rights. The person using Acrobat did not know this and everything appeared all well and good to them. Unfortunately, the next Reader user to open the file got a message that the file was Reader enabled, but the rights are no longer valid and to contact the form author.
To fix this, beginning with Acrobat 8, if Acrobat encounters a PDF file that has been Reader enabled the same rules that are enforced in Reder are now enforced in Acrobat. That's why if you look on the Security tab on the Document Properties dialog it says that some features are restricted. But, Acrobat 6 and 7 can still break the Reader rights.
Steve

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