Signing in at Adobe

Hi, I'm using Indesign CS 4 which I bought a few years ago. Now I want to upgrade to Indesign CS 6. Problem is: my sign in email-address is no longer available. So I need to check in with my new e-mail address. But this address does not comply with my serial no. from Indesign CS4. What to do?

You should be able to log in to your account and update your email to whatever it is now. If you have difficulty you could try contacting Adobe Support either by chat or via phone.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

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Error 400 when trying to sign-in to Adobe Photoshop 9 [was:Error]

Getting an Error 400 when trying to sign-in to Adobe Photoshop 9. What is the problem?

http://barbarabrundage.com/2013/09/16/pse-8-9-10-cant-sign-in-error-404/
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

Can't sign in to Adobe Creative Cloud

Two days ago I received notification via the Creative Cloud that some apps were ready to update.
On opening the updater I was asked to login, despite having entered my credentials previously which should have been saved. On entering my credentials again I immediately got logged out with message "You've been signed out".
Thinking that Adobe might have force reset user passwords post Heartbleed patching (http://heartbleed.com/) but not sent users a notification email, I then followed the link to the Account/Password FAQ (http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html). I then requested a password reset, followed the link from the automated email and created a new password.
The new password works on the Forums but I am still not able to log into Adobe Creative Cloud. I still get logged out immediately with the message "You've been signed out".
Adobe's management of user accounts/passwords is historially woeful so it's understandable that users are seriously concerned about this latest issue.
Can you please advise:
* Has Adobe been affected by the Heartbleed bug?
* If yes, have you patched your OpenSSL, acquired new certificates, generated and deployed new SSL keys, and revoked old keys and certs?
* When do you expect the Creative Cloud login bug to be resolved?
Thanks,
Blake

Hello wmiami, kcdaisley, Blakeyg
Can you please share the PDApp.log file.
It could be found in
%temp% on Windows and
~/Library/Logs on Mac

I have signed up for adobe conversion to microsoft word and i can't get it to work - can you help me

I have signed up for adobe conversion to microsoft word and I can not get it to work - can you help me?

Hi Mike,
I've checked your account. I see that you just purchased the subscription this morning. The order is still pending processing, which is why you haven't yet been able to log in an use your subscription. It can take 24-48 hours for a subscription to process fully. Once it does, you'll be able to log in and convert files.
I apologize for the inconvenience.
Best,
Sara

Bought Premier Elements yesterday. EVERY time I try to open a set of clips with Editor, I am told I have to sign into my Adobe first. I do this and wait for several minutes for the password dialogue box to open, enter my password. then wait and wait until

Bought Premier Elements 13 yesterday. EVERY time I try to open a set of clips with Editor, I am told I have to sign into my Adobe first. I do this and wait for several minutes for the password dialogue box to open, enter my password. then wait and wait until my pw is recognized. Accept agreement. Agreement screen disappears and I'm back where I started. Try to open video clips with editor again and get the same demand to log in. Please advise asap. thx

Oldcameraman
Please do not duplicate a thread. The threads are answered as soon as possible. We are not Adobe. Just user to user.
I have answered your most recent of the duplicates
Premier Elements 13 Organizer Works. Editor doesn't. Log in doesn't work
It is uncertain just how far we can go to help you since you do not appear to have Premiere Elements any
longer.Seems you demanded a refund from Adobe Chat, got it, and now are left with a non purchased program which I
am not sure can be used.
Duplicates tend to confuse the person asking the question as well as those attempting to reply. As I suggested in the
above mentioned thread, try to sort out your situation with Adobe via its Adobe Chat.
ATR

A network error occurred while attempting to sign in to adobe reader X

a network error occurred while attempting to sign in to adobe reader X

Do you need to sign-in to use the Acrobat.com online services?
[topic moved to Acrobat.com Services forum]

I am unable to sign into my account through Adobe Elements 12. I can sign in on Adobe's website, and through Revel online, and through my smartphone, however when I try to sign in through Adobe Elements 12 directly, the hourglass never stops turning, and

I am unable to sign into my account through Adobe Elements 12. I can sign in on Adobe's website, and through Revel online, and through my smartphone, however when I try to sign in through Adobe Elements 12 directly, the hourglass never stops turning, and turning.

Hi,
Have you tried working through this document - it does apply to Elements as well.
Sign in, activation, or connection errors | CS5.5 and later
If you still have problems you may need to contact the Adobe activation team - see the "Still need help?" link at the end of the document.
Good luck
Brian

I just signed up for Adobe Reader and want to create a document I can post on my facebook page. I do not see Acrobat on my microsoft word. How do I do this?

I just signed up for Adobe Reader. I wanted to be able to create a document and post it on my facebook page. How do I do this?

Hi terryjeanlaw,
Using Adobe Export PDF, you can export PDF files to Word document (.docx and .doc), Excel document (.xlsx), Powerpoint document (.pptx), Rich Text Format document (.rtf) and Image (.jpg, .tiff, .png). In order to convert to PDF, you need to either purchase PDF Pack (Reliably Create PDFs, Convert PDFs, & Merge PDFs Online | Adobe PDF Pack) or Adobe Acrobat XI (PDF creator, create PDF | Adobe Acrobat XI).

How do I edit and sign documents using adobe?

How do I edit and sign documents using adobe?

To edit a document you will need Acrobat Pro.

Am signed in to Adobe and trying to edit a form. Can pull up form but it will not allow me to me to edit the form. What am I doing wrong?

Am signed in to Adobe and trying to edit a form. Can pull up form but it will not allow me to edit the form. What am I doing wrong?

To elaborate on what Sukrit posted, it is likely that the form is not an Acrobat forum but a Designer form or was set for distribution and is locked for editing. I suspect it was probably created in Designer and thus can only be completed in Acrobat or Reader since the PDF is really container for and XML structure and does not have the basics of a PDF document. If that is the case, you either need Designer or you can print to a new PDF and use the field recognition feature of Acrobat to recreate the form. Of course, the latter will require some editing to the form fields in most cases.

Cannot sign documents with Adobe Reader 10.1.3 - 10.1.10, Can sign document with 10.1.2 and 11.0.07

Cannot sign documents with Adobe Reader 10.1.3 - 10.1.10, Can sign document with 10.1.2 and 11.0.07
In my environment, we have 10.1.2 that's currently packaged. Our CIO was able to sign documents via signature with no problem. Later he got updated to 10.1.9, no longer can sign.
During testing I was able to confirm that 10.1.2 signed without problems, but anything that, it goes kaput, the Sign and options are not listed.
Latest Adobe Reader can sign... any ideas?

I'm having a similar problem. What I'm trying to do is print a Microsoft Word 2010 document with paper size A4 to Adobe pdf document paper size A4. I select "A4" for paper size in word and then print using Adobe print standard settings. What I get is an Adobe document in 8.5 x 11. This is an issue because these are patent documents for electronic filing in WIPO and they must be in A4 size.
If I select other sizes in Word, such as A3, Tabloid, and Legal, the Adobe file is in the same paper size.
If I print a Powerpoint document in A4 to Adobe, the Adobe file page size is A4.
If I print an Adobe file in 8.5 x11 to Adobe A4, the second Adobe file is in A4.
Any help?

Doc Signing disabled in adobe reader but enabled in Acrobat Pro X1

Hello there,
I have used Acrobat Pro X1 Trial to create a PDF document with a Signature field. When I view the Properties and Security of the doc I can see that Signing - Is Allowed.
When I open the same document in Adobe Reader X the document security properties allow form fill & printing but not signing.
http://tv.adobe.com/watch/acrobat-x/how-to-digitally-sign-a-document-with-adobe-reader/
This tutorial shows how to change settings using Acrobat Pro 10. The same File Save As options are not available in X1. Am I missing something in Acrobat Pro X1?
Your help would be very much appreaciated!!
Thanks in advance

Hi Tim,
There are a couple of things at play here.
First, adding a digital signature is always allowed in Acrobat, but only allowed in Reader if the PDF file has been Reader enabled for signing. To use Acrobat XI to Reader Enable a PDF file for signing you would:
Select the File > Save As Other > Reader Extended PDF > Enable More Tools menu item
Click the Save Now button on the Enable Usage Rights in Adobe Reader dialog
Select a file name and location, and then click the Save button on the Save As dialog
That would allow the file to be signed when opened in Reader.
However, I did mention that there are two items of consideration. If you are using a Pre-release (beta) version of Acrobat then signing will not work in a release version of Acrobat or Reader. When you said you are using a "trial" version I just want to make sure you mean the released version of Acrobat XI being run under the trial license where you don't have a serial number as opposed to a beta version that made available prior to the release date.
Steve

Please, please tell me how to sign out of adobe online.

I do not need an adobe online account. I though I was updating acrobat when I downloaded a program from your site. Some of my features appeared to be lost after that, but there was a suggestion to sign in to adobe online. I thought I had to do that to get the features I was used to using (extract pages, etc.). Turns out I was in a new program: Reader. I did not need to be signed in on line at all. I think I clicked keep me signed in. I do not want to be signed in. I also gave you my email address and real birthday. I do not want adobe online to have that or track me. Please tell me (1) how to sign out of adobe online, (2) not be tracked by adobe; and (3) get my real birthday out of your records. Thank you.

This is a user to user forum, not a way of addressing Adobe. As to your specific questions, I don't know what you mean by "Adobe on line", so I cannot suggest how to sign out of it. And I don't know of any commercial firm that will agree to completely erase all your data from their records, so I wouldn't expect you to find any way to acomplish what you ask in (2) and (3).

When printing a signed document with Adobe Reader, the comment icons appear. How do I prevent this

When printing a signed document with Adobe Reader, the comment icons appear. How do I prevent this ?

When printing from Reader, select Document instead of Document and Markups:

Why after signing in with adobe ID won't my kobo book download ?

WWhy after signing in with Adobe I D won't my kobo book download ?@

Moved to Adobe Digital Editions

I am getting the "you have been signed out" message when I try to sign in to adobe cloud

I am getting the "you have been signed out" message when I try to sign in to adobe cloud.
It started to happen after an update.
Same if I try to access Adobe Exchange from PS CC.
Getting the message: sorry, we are unable to log you in.
Can you help ?
Lazlo

http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

Signing in at Adobe

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