Signing in to BlackBerry Apps World

I am having a very difficult time signing in to the BlackBerry Apps World.  I have forgotten my password and also the answer to my security question is not been accepted.  I am getting very frustrated because the sign in locks me out for 15 minutes each time I try to make a guess.
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Go to Solution.

Hi and Welcome to the Community!
Start first with these please:
KB28685 How to reset the BlackBerry ID password using the password recovery question
KB32111 "The link is no longer valid." is encountered when attempting to reset a BlackBerry ID password
KB26361 How to change or reset the BlackBerry ID password
KB28111 Unable to reset BlackBerry ID password when using a BlackBerry hosted email address
KB28232 BlackBerry ID reset email is not being delivered to the associated mailbox
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account.
However, if you do not have access to that email account, then your challenge is much greater, and you have a choice to make depending on your circumstances:
If you have no AppWorld records that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:
KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
But, if you do have AppWorld records that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to BlackBerry. Further, you must convince BlackBerry to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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    Hi shanny 1280
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    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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    Hey susheel10,
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    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
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    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
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