Signing in to bt fon

Hi,
I can sign in to bt fon with no problem, what I would like to know is can sub account users sign in with their email address or is it only the main account email
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Geoffbj wrote:
Hi,
I can sign in to bt fon with no problem, what I would like to know is can sub account users sign in with their email address or is it only the main account email
Only the main account I`m afraid.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Trouble signing up for BT FON

Hello, I keep getting the error message "Service busy. Please try later" when I try to dign up for BT FON.
Another forum message suggested that this was because my details were wrong.
I have Business Total Broadband.
My primary email address ends @btconnect.com. I've had this since 2004.
In case the password was wrong, I tried going to the reset password page, but I'm only allowed to enter an email address that ends btinternet.com, btopenworld.com or talk21.com
Am I not allowed to join in this as I have the business package?
Thanks, Linda

I too find it a complete nightmare to sign in. I finally got the iPhone app working a couple of weeks ago havihg tried to sign in about 50 times. Today I downloaded the upgrade to the app and now I can't sign in again. Not much help - just comfort in numbers: you are not alone.
010

BB Erratic Since Signing Up For BT FON

I registered with BT FON a few days ago and received correspondence to say BT would be testing my line. Since I registered my speed has plummeted erratically from a steady 550 KB/s to an less than 10 KB/s. This is driving me nuts because web pages don't load etc and the BT BB Desktop Help plug-in is constantly prompting me to re-boot my router.
I would really welcome any help or suggestions.
Many thanks

NeilMcL wrote:
Thanks for that
Below are the results from 21:15 this evening. A slight increase in the noise downstream, 3.3dB, but still very erratic to say the least.
Having looked at Keith's link, I'm kinda lost as to where I go to finely tweak/increase the overall downstream noise margin. I'd really appreciate it someone can point me in the right direction.
Many thanks once again
Neil
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:25:03
Downstream
4,807 Kbps
Upstream
992 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
3.3 dB / 6.4 dB
Line attenuation (Down/Up)
53.0 dB / 28.6 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
29512 / 4294967264
CRC Errors (Down/Up)
50 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
510
Connection information
Line state
Connected
Connection time
0 days, 0:25:03
Downstream
4,807 Kbps
Upstream
992 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
3.3 dB / 6.4 dB
Line attenuation (Down/Up)
53.0 dB / 28.6 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
29512 / 4294967264
CRC Errors (Down/Up)
50 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
510
You can try my hint about disconnecting the line a few times, that normally pushes the noise margin up, as 3.3dB is a bit close to the edge.
It may take a few more disconnects, but it usually works.
If you get it up to about 6dB, it will be much more stable.
If it starts to drop again after that, then come back to this forum and we can suggest something else.
Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Trouble signing into FON

I'm trying to sign up for BT FON but it keeps telling me that the service is busy. It's been like this all weekend. Can someone tell me when it's likely to be back up?
Solved!
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Problem solved. I was using the wrong account. Strangely, I was given an initial account when I first signed up to BT Broadband years ago, but subsequently used another BT email address that more closely resembed my actual name. I don't remember how this happened and neither could the BT Helpdesk explain this. Suffice to say, I wasn't using the original account to sign in.
No matter, it's now up and running. The more important point is: why doesn't the sign-up process tell you that your account details have not been recognised as opposed to saying 'Service busy - please try later'? You'll have to admit that that is a very misleading error.
Thanks to all who replied and especially to Raid1968 for the telephone number.
Sue.

BT FON How do i get rid of this C##p

You will have to excuse me if i sound annoyed, thats because i am!
I have this BT FON thing screwing up my connection and i cant turn it off.
Firstly I didnt ask for this, and i dont want it. the notion that i have to opt out of this rather than into it is, to be frank, offensive!
but turning it off is **bleep** near impossible. I started by clicking all the links within the router settings. many of which dont work. particularly annoying is the fact that the help and a-z links dont do a **bleep** thing. you just click them endlessly and nothing happens.
when i finally found out how to log into to the btfon site it forces me to sign myself up and accept the terms and conds before i can proceed. But i dont accept the terms, i never did, so its just a bit annoying that i have to say i accept them in order to enter a site and tell them i dont accept or ever want to be a part of it.
even signing in to opt out wasnt easy since BT decided that it was clever to tell me my emaill address but not the password to accsess the account. So another 30 minutes spent folling circuar links which log my into the same page over and over again. i finally figured out that the big box marked "log in" was nothing to do with logging in and instead i had to find this silly little button at the top.
having to enter my password tree times to get into my account is a joke!
So i finally got into the account. Which was just after i "opted out" of BTFON only to be confornted by an email telling me i had just signed up to BT FON
ARRRGGGHHHHH!!!
How do i turn this rubbish off?
its not there all the time. when its not, my connection is fine. When its on however, my pc has to reconnect to the router every 30 seconds...its REALLY pi##ing me off!
If BT want set up a somthing like this for mobile users that fine! but why should it be at the my expense and to the detriment of my own internet usage!
If i had known i would have this rubbish dumped on my plate i would never have signed up with BT in the forst place!

To opt-out of BT FON simply follow the steps below:
Go to www.bt.com/btfon
Click on the Check Status link on the left of the page
Enter your @btinternet.com email address and password and click on the Check Status button
Scroll down to the opt-out section.
Enter your @btinternet.com email address and password again and click Send
You will then see a notice confirming that the opt-out request has been accepted. Please follow the instructions in this message
Remember, if you ever want to opt back in it is easy: just visit the BT FON website.

TS1398 BT Fon Wireless

I am a BT Custoner and have signed up for BT Fon to be able to connect to all the millions of free Wifi there is around the UK but, my IPod shows I am connected to BT Openzone, but it just will not do anything over the internet, it says I am either not connected or there is no connection to the internet. I update to IOS 6 yesterday and that did not help either.
I am going on holiday tomorrow and really need this for then, can anyone please help me.
Shazz

Fon should not affect your wireless speed
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Laptop cannot go online with new HomeHub 4

Please excuse me for being a complete beginner - could any answers be in non-techno form please as I'm not aufait with most of the terms used!!
I installed our new HomeHub 4 yesterday and all computers/iphones/tablets managed to log in and go online - apart from one laptop. It is our oldest, running Windows Vista and I don't know if that may pose a problem. Having looked at other queries about this, I am still non the wiser as to how to get it online. I have managed to sign it into BT-Fon perfectly ok and at present it is going online etc through that. It obviously signs into the Hub but for some reason it just will not go through our secure network - it says it has signed into an unidentified network and has local access only. When looking at the network it is on, it is the only computer. My laptop shows every piece of equipment currently using the Hub, including this particular laptop, which seems to be on it's own network.
What I was really needing to know is if I have to get the laptop to 'lose' its previous network memory as I read somewhere here that Vista computers seem not to like having to go on new networks. If this is the case, how do I do it? I can find my way around a computer (eventually!) but am not an expert so would be grateful for any instructions to be written in simple speak.
Many thanks for any help offered - if you can understand the above!
Solved!
Go to Solution.

This is the page you need.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2093&lc=en&cc=us&dlc=en&sw_lang=&product=3927...
Select Vista operating system
You can use the automatic scan, or locate the wireless network drivers yourself, once you determine which wireless card you have fitted.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Wireless connection- Linux

I have BT broadband at home and have had two wireless connections working fine. Last week my laptop died and I have replaced it with a netbook which is running ubuntu on linux.
I am unable to connect through the wireless but can use the cable no problem (other PC still ok).
I was told that the hub doesn't support Linux....why not? How hard can it be? Does anyone know of a way around it?
Finally, I have signed up for BT FON as I thought I could use the netbook when out and about, will this not be an option either?
Any help greatly appreciated.

Linux will work on the Home Hubs, its just that things like BT Desktop Help and the Install CD aren't compatible with it.
I use a netbook with Linpus Lite and it connects just fine.
Suspect you'll need to do the obvious...
* Make sure the wireless is physically switched on (which it sound like you've done)
* Make sure you're setting up a WPA connection (if you're using a Hub 2.0)
* And the updated drivers as previously suggested -- may be worth lowering the Hub 2.0 wireless to just operate in b/g mode if the netbook only has a g wireless adapter; that will tell you definitively whether the drivers need to be updated to work on a b/g/n network.
* May also need to restart the netbook with the ethernet cable unplugged so that the wireless can pick up the IP address from the Hub.
* On my netbook, I found that sometimes when coming out of hibernate mode, the wireless didn't reconnect too well; this seems to have been resolved in subsequent netbook updates, but that could also be an issue which would require a restart of the netbook.

In desperate need of help!! I feel like i'm using ...

Hi, our broadband at home is stupidly slow. Especially the wireless. It feels like im running dial up from ten years ago.
The problem has been ongoing for a long time, but i've only just returned home from uni, hence why it has taken me so long to ask for help.
After reading on the forums about the shoddy service the india call centre gives, i decided it would be best to try the forums first.
The internet is consistently slow, and it also seems to reach speeds of 0 kb/s at times, sometimes disconnecting me, other times not.
These are my ADS stats, i will add my test results from the bt speed checker once it has finished. FAST RESPONSES WOULD BE LOVED! My net even died from trying to post this, and its the only thing im running.
Bump: Twice.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:21:33
Downstream
7,616 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
7.1 dB / 21.0 dB
Line attenuation (Down/Up)
18.0 dB / 11.0 dB
Output power (Down/Up)
19.8 dBm / 11.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
655 / 0
CRC Errors (Down/Up)
6 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
5
Edit:
This Test comprises of Best Effort Test: -provides background information.
Download Speed
158 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 158 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
Solved!
Go to Solution.

Your line stats look great, your sync speed is good, and your IP profile is correct.
Your download speed is poor.
This could be :
1) Hot Virtual Path at the exchange - basically your exchange has run out of bandwidth. Do you get similar poor download speeds at all times of day and night? If you get much faster speeds in the early morning or during the daytime, then you need the help of the forum moderators.
2) Your WiFi connection is not working properly. Do you get similar poor download speeds when connected to the HomeHub via an ethernet cable? It is worth trying if you haven't done so.
3) Are you totally sure you don't have any other devices connected to your WiFi connection dragging down your bandwidth? Go the the "Home Network" tab in the HomeHub admin screens and see what is connected
4) Are you signed up with BT FON? I wonder if other people are connecting to your hub and sucking up your bandwidth? (this can cost 0.5 Mbps) Are you living in / near a very public area?
Hope this helps.

Signing up for fon Fails (invalid user name or pas...

Hello, We've been trying to sign up for fon and it keeps giving us the same error message! Invalid user name or password. The user name is the one on our contract also our email address. [email protected] this is working ok for emails etc. The password is likely the problem!! We've tried the original password provided on the contract (a bunch of letters and numbers) We've have changed our password to something specific to us! This does not work! Whilst having problems with email online support suggested we change our password again, so we did change password about a month ago! This also fails to work? So our email address and current working password for email access does not work! Can anyone tell s which password we should use or how we can get to sign up for fon! Chris

Crizdee wrote:
Hi, Thanks for the replies. The password provided when we signed I have tried many times and nada! I've read the FAQs and they say you can change your password so think this is the confusion? The fact we have changed passwords a few times! I'll see what support comes up with. Chris
If you cannot opt in using the FON page, then there must be an issue somewhere.
You have to use your full [email protected], which I expect that you are doing.
You will have to try the BT Openzone/FON helpdesk, and see if they can see what the issue is.
This is the signup page
https://www.bt.com/wifi/secure/optin.do
Just to confirm, this is the page you should be using to login.
https://www.bt.com/wifi/secure/status.do?s_cid=con_FURL_btfon/status
All new users are opted in by default, so you may find that that is the case for you, and the reason it is failing.
Have you tried the normal login page ?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Puzzled - BT Fon sign up

I recently got a new hub and notice it has Fon enabled. However I'm not a Fon member. I would like to sign up to get the free wifi munutes when I'm out and about but I keep getting:
'Customer product is not on allowed product list.'
I'm using my primary email address and correct password so what am I doing wrong?

Thanks for the replies so far.
The issue is I can't log in to opt in. I can't check my status. Same message over and over. Weird
Customer product is not on allowed product list
I am using my primary email address and the correct password. I have Broadband Option 3. My hub tells me:
Your Home Hub has been activated for BT FON Wi-Fi Community and you are part of the community.
I'm mightily puzzled. It does not make any sense at all. The only thing I can think of is that I recently upgraded to option 3 and my privileges have for some reason not been upgraded.

I have lost my iphone 5. The person who has my phone right now is still using my game center id to play one of my game that i have in that phone named "Clash of Clan". Could you guys help me to sign out this icloud's ID and game center's ID from that fone

i have lost my iphone 5. The person who has my phone right now is still using my game center id to play one of my game that i have in that phone named "Clash of Clan". Could you guys help me to sign out this icloud's ID and game center's ID from that phone for me, or anyone knows how to do this, please mail back to me. Id : "[email protected]" Thanks.

As far as I know you can't delete the primary email address for an iCloud account. It's assigned when the account is created. But your neighbor wouldn't have been able to get into your iCloud account without your Apple ID and password. Are you sure the account wasn't still on your phone when you gave it to him?
You could migrate a copy of your data to a new iCloud account but I would still be concerned that someone else was using my old account, which presumably still has your data in it.
I'm fairly certain that you're going to have to have iCloud support help you sort this one out as they may have the ability to make changes to an existing account that users can't. Make an appointment with the genius bar at a nearby Apple store and have them take a look at it. If necessary, they should be able to contact iCloud support for you.

Cannot access Openzone or Fon sign-on page

I have BT Infinity Option 2 and am opted-in to the BT Fon community (I have checked this) and I want to use Openzone/Fon on an upcoming trip so tried testing it here at home.
I can see both Openzone and Fon on my list of available networks, and can connect to both with a strong signal (probably from my own HH3!). However, neither option gives me Internet access so I am unable to load the Openzone login page to enter my BTInternet username and password. I'm guessing it's lack of these that is causing the lack of Internet access, but that's a chicken & egg situation!
I'm sure my hub's internet connection is not maxed out because the only other computer using it in the house is the one I'm typing this on, and I'm not downloading anything.
Can someone tell me what I'm doing wrong?
Using Win 7 32-bit, IE9 on a laptop (which works fine with my normal BT Infinity connection)
Hubby has also tried on a Linux netbook, with the same problem.

Nah, I doubt it's BTNP blocking as other forum users have other AV installed and they still can't connect.
If I'm honest, I'd have to say that the bug on the HH2 has now made it into the HH3
[BT to insert a comment at this point?]
If you really want to, a factory reset of your HH3 would prove this, though you lose any user changes to the hubs set up.
-+-No longer a forum member-+-

I just tried updating my iphone 4 and now my phone is in recovery mode and i dont want to loose anything on my fone someone help please!!!!!

i just tried updating my iphone 4 and now my phone is in recovery mode and i dont want to loose anything on my fone someone help please!!!!!

If its stuck in recovery mode then you have to restore it. Hopefully you had a recent backup on Icloud or on your computer that you can apply after restoring it. If so then you shouldn't loose your data.
Just connect it to Itunes and restore it. After it will promt you when your done to restore from backup or as new. If its on icloud unplug the phone and go through the intro screen till you get the same prompt. Sign into icloud and restore backup.

Openzone/Fon doesn't work

I Have just written to customer care, and will cut and paste here to see if anyone can help.
I have enabled BT FOn on my homehib on my pitiful 1,5mb connection in the hope of using openzone and Fon networks when i'm out and about.
In fact this is one of the reasons i was stupid enough to sign up to a 18month contract.
I have the Android app on my smartphone, and it connects about 50% of the time while i'm out and about.
The real issue though is the fact that neither Openzone or Fon work on my laptops. It appears to be fundamentally flawed.
On the Dell inspiron, i can connect to Openzone about one in a hundred goes.
On my Acer, i can't connect AT ALL.
Have tried internet explorer, Chrome and Firefox, on both machines.
I have tried setting the connection to both public and home.
I have tried putting the openzone website in the browser bar, but nothing works.
I'm more than happy to upload both machines attempting to connnect on YouTube if you wish.
The problem is that when you "connect" to the openzone or fon connection, it does connect, then says "no internet connection" and the browser bar just shows a DNS error.
What is the point in having a btopenzone internet connection, with no internet connection.
Please for the sake of my sanity explain how i go about getting the service (that i'm payng for) working.

The wifi advertising hype is fair enough if you are away from home with access to a known hotspot, but it's a pretty unreliable service if you want internet access on the fly. 3G, either on a mobile phone or through a dongle, is a far better option but potentially expensive.
Having said that, if you're a BT BB customer you should be able to connect readily to a working BT hotspot. Can you specify any that are problematic? Bear in mind that the "millions" of BT home user hotspots are useless if the user has the hub switched off, has it sited in an outside toilet with walls 2ft thick, is using a non-BT router, is using up the bandwidth themselves, or has forgotten to pay their BT bill. On the other hand, I find commercial BT WiFi points (mainly Starbucks or wifi-enabled phone boxes) to be very reliable. You don't need to be a BT BB customer to access Starbucks though, so I guess that just leaves the phone boxes!
Personally, I would say that wifi access on the move is no more than a small bonus for BT BB customers; I certainly wouldn't advise anyone to regard it as a major reason to choose BT.
You can click the white star next to this message if you think it was helpful.

Signing in to bt fon

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