Signing in to My Verizon e-mail via webmail:

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Hi djfran76,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Can't sign in yahoo mail via safari after upgraded to iOS6

After upgraded to iOS6, I was able to sign in yahoo mail via safari only the first time but after that could not. Every time when I tried to sign in yahoo mail, it returned to sign in page. I have had the same problem with other upgraded iphones, but not iphone with iOS 5.
But if I clear history and cookies in the safari setting, I can sign in yahoo mail only once. Every time when I want to sign in yahoo mail, I have to go to the safari setting and clear history and cookies. I have no problem with gmail and hotmail.

After upgraded to iOS6, I was able to sign in yahoo mail via safari only the first time but after that could not. Every time when I tried to sign in yahoo mail, it returned to sign in page. I have had the same problem with other upgraded iphones, but not iphone with iOS 5.
But if I clear history and cookies in the safari setting, I can sign in yahoo mail only once. Every time when I want to sign in yahoo mail, I have to go to the safari setting and clear history and cookies. I have no problem with gmail and hotmail.

I have most of my music stored on my old iphone. i bought a new I pad, and signed up with a new e mail adress as my old one is defunct. How do i change my e mail adress to the new one, because it keeps telling me apple id already in use.

I have most of my music stored on my old iphone. i bought a new I pad, and signed up with a new e mail adress as my old one is defunct. How do i change my e mail adress to the new one, because it keeps telling me apple id already in use.

You can change the primary email address on an account by logging into it via the 'manage your apple id' button on http://appleid.apple.com, or via the Store > View Account menu option on your computer's iTunes, or by tapping on it in Settings > iTunes & App Store on your phone and logging into it.
You won't be able to change it to an email address that is being used an alternate or rescue email address on the account (they can be viewed/changed/removed via http://appleid.apple.com), nor to one that is currently being used as the primary email address on an account

How can I move my Verizon e-mail accessed from my iPAD to folders?

How can I move my Verizon e-mail accessed from my iPAD to folders?

If your Verizon account is an IMAP account you can create folders on the iPad via the Edit button when you are in the account. If you see an edit button in the window where your inbox, draft folder, sent folder and trash folder appear in that account - tap on it and an Add Mailbox button will pop up at the bottom of the window. If there is no Edit button there - your account is not an IMAP account and you cannot create folders on the iPad in the mail app.

Cannot find a Verizon e-Mail address for Complaints

My web-based Verizon e-mail was infected. A viral e-mail was sent to everyone in my Sent folder that I had recently corresponded with. That is how I know it happened via the web-based access, because I have many more contacts in my computer's Outlook application. Also, at the time the viral e-mail was sent, I was at work, not at home on my home computer. I received one of the viral e-mails at work!!! I have been trying to find a contact e-mail to send this information to Verizon, but every time I click on a "Contact Us" link, it loops me back to the same page. This is EXTREMELY frustrating! Very bad customer service!! Does anyone have a good e-mail contact for Verizon web-based e-mail issues?

[email protected]
Also, if your online email has been compromised, you need to immediately change your password and secret question to something new and complex.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Verizon Web Mail doesn't work Thru Third Party Internet providers including Time Warner Cable

A few weeks ago, my Verizon Web Mail would not download on Outlook via TIme Warner Cable. Verizon tech acknowledged this and then said it was an Apple issue. No response. TWC says its Verizon issue

I have had this issue for 3 weeks.
Verizon says its TW TW says its verizon
Finally TW said its thier problem but they cant fix it.
I wish DSL was more dependable I would go back in a minute.
Time warner has the worst tch service.
Any one with an answer for me
Loop wrote:
A few weeks ago, my Verizon Web Mail would not download on Outlook via TIme Warner Cable. Verizon tech acknowledged this and then said it was an Apple issue. No response. TWC says its Verizon issue

No web sign in access for Verizon online backup and file sharing - HELP!

I need to sign-in via web browser to my backup files in my Verizon Online Backup and File Sharing service. The Verizon site redesign redirects the old URL with a sign in to a sales page with no way to reach my stored files.
I contacted Verizon support more than a week ago about this asking for a URL with a sign in option to the cloud, was told that it was a problem affecting many customers (obviously eveyone with the online backup and filesharing service!) created by the redesign and that they would have a page created to allow login within 24 hours. I've heard nothing back and still have no access.
I made very clear that this was a HUGE problem for me, as I'm out of the country and rely on file access, and was on deadline for a critical professional project. The support tech I was on live chat with assured me they were working on it and that he would contact me via email as soon as it was resolved. Lots of apologies, etc. but now, a week later ... still no access and no contact. Astonishingly unprofessional.
When I tried again to find a link and/or contact support on Friday I was given no option to file a support ticket, chat with support or do any other kind of follow up. I've tried every search string option possible, including the name of the service with "sign in" appended (the Verizon nomenclature)--site searches a week ago for the service name returned null results. Web searches produce summaries from the old "My Services" page that include "sign in" but those links now redirect to the sales page that tells me how great it is I'll be able to access my files with a web browser with Online Backup and File Sharing. But no option to access the service.
Has anyone figured out a workaround or have a saved URL that still resolves to a Sign In portal?
I grow more desperate by the day. Thanks for any assistance.

I just wasted a lot of time on this same issue -- it turns out I couldn't find my way into the web application because I normally log into a subaccount, and you have to be logged into the primary. I had tried logging into the primary but apparently hadn't tried all possibilities from there.
So I chatted with Verizon support and got the phone number for Online Backup support, left them a message (because their hold music is so repellent I couldn't stand to remain on the line, maybe that's deliberate) and got called back about four hours later (and a second callback the next day, since I hadn't responded to the the voicemail they left on the first callback).
So here are the instructions (until they change the web site again...)
1. log into the primary account (not a subaccount)
2. click My Verizon
3. click My Services on the left
4. click Broadband Essentials and Extras (right under My Services)
5. click the Manage button next to My Subscriptions
6. click the Verizon Online Backup and Sharing xx MB button
The URL that it lands on is this:
https://vzsharing.verizon.net/application_biz/Secure/Home/Default.aspx

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I recently upgraded to version 6.0.1 and I am trying to set up my verizon e-mail. I get the error message " your username or password is incorrect". Has anyone else had this problem, and how, if at all, do I fix it?

Update your computers iTunes account. Should be version 11.1
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When accessing both of my Verizon e-mail accounts thru my Android cell phone, I get the following message, Couldn't sign in, The password for XXXXXX is incorrect. Please enter the correct password". My passwork works if I access my e-mail from my desk computer. To the best of my knowledge, this started around 01:00 today.
I called the 1-800 number and was told that some areas are experienceing sign in issues.
CAN SOMEONE AT VERIZON PLEASE EXPLAIN AND FIX TIHS?

Dear kpemc,
Good afternoon. Ensuring you are able to access email on your phone is very important. I am sorry to see that your having issues with signing into your email.
What make & model phone are you currently using? Have you tried accessing your email on a desktop computer using the same password? Are you able to access your email. If you are experiencing log in issue on a desktop, I would recommend to reach out to Verizon Fios.
Thank You,
MichelleS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

How do you turn off Verizon voice mail?

I have an answering machine, I would like to turn off Verizon voice mail so that all unanswered calls go directly to my answering machine. The tech that installed my service said it was possible, but the directions he gave me led to a dead end. Does anyone know how to turn off Verizon voice mail? Is there a way to do this on-line or via the telephone (without having to contact a representative)?

Since the Verizon Voicemail will answer calls to you number when you are using your phone, a second incoming call to your number while your own answering machine is taking a message WILL BE forwarded the the Verizon Voicemail system --possibly giving you recorded messages in 2 places. Note that each increase in the ring count will add 6 seconds to the amount of time it takes to forward the call to the Verizon Voicemail system.
If you really don't what the Verizon Voicemail system which can handle multiple calls simultanteously (something you own answering machine cannot do), your only option is to phone Verizon's business office and request that they remove the Verizon Voicemail service from your line.
Message Edited by kvelling on 08-31-2008 09:30 PM

Non-Verizon e-mail account

Does anyone know if I can keep my non-Verizon e-mail accounts when I get a FIOS connection? The reason I ask is I previously had a Verizon DSL account and I could not use my e-mail account with a seperate ISP. Is this scenario possible with a FIOS Internet account?

Justin wrote:
prisaz wrote:
On residential accounts Verizon blocks port 25 on all but their SMTP server, on the Verizon network. You would need to route your mail through outgoing.verizon.net. It is the only way to send residential outbound mail, unless you use a webmail account. I have been using Outlook Connector with MAPI connecting to my msn account, but suspect it would work with other web based email accounts.
I have seen this stated many times, but I have had no trouble sending emails using an sbcgobal server for the last two years while using my FiOS connection. I have AT&T DSL service at a lake house and I have that account defined in my Outlook Express with the SMTP server specified as smtp.sbcglobal.yahoo.com, using Port 25. I don't use that account for sending very often when I am on FiOS, but I just did another test and and the email went just fine (I sent it to one of my Verizon email accounts and received it just fine, and looking at the source of the email it clearly shows it came from the AT&T server). I also do the reverse, send from my FiOS email account using OE while connected via AT&T (I did have trouble in the beginning because they were blocking Port 25, but a short phone call to their tech support fixed that problem).
I don't know whether Verizon only blocks port 25 in certain areas of the country, or perhaps have removed the block completely, but it most certainly works ok for me.
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.6.2, Build 08.58
Keller, TX 76248
Cool. I'll have to try it.

Cannot send mail from Iphone using Verizon e-mail

I just switched from Comcast to Verizon as my internet provider, and although I can receive my Verizon e-mail on my Iphone, I can not send e-mail. I get an error "can not send mail"
"The sender address was invalid". I have checked all the settings, and they are correct. I was able to send e-mail with the Comcast Iphone mail app, but I am unable to do so with Verizon. Can someone who is a Verizon customer and has an Iphone please shed some light on this issue?

Verizon, like most ISPs, does not allow off-network use of it's SMTP servers (you would be able to send email when connected to your home Wi-Fi network, for example). When using 3G, you can use AT&T's SMTP server - go to Settings > Mail, Contacts, Calendars > tap the account > SMTP > AT&T SMTP Server and toggle it to ON.

I use Verizon Fios as my ISP. I am not able to set up verizon yahoo mail on my mini. I had set it up previously on my apple laptop and my iPad, but it does not work on the iPad mini. Also this morning it stopped working on the other apple devices.

I am currently using Verizon Fios as my ISP. I had my mail set up as verizon yahoo mail. I was attempting to set up my iPad mini to get my mail under apple mail. I have that working under my iMac, iPad, and apple notebook. I have not been able to get it to sync on the iPad mini. can you tell me the proper settings.

really your going to want to contact verizon to get the proper setting

Why do I get an "unable to connect - There may be a problem with the mail server or network." message from iCloud. I have verified the settings. I can access my iCloud account online but can't send or receive e-mail via the mail account.

Text limits to the "Question" link prevents a full explanation:
This is a long-time problem. I have tried to resolve it with Apple but their "Customer Support" is merely a name.
I can go online and access my e-mail but when I try to send or receive e-mail via iCloud through my internet server (Google fiber now but the same situation existed with my prior service), I receive "There may be a problem with the mail server or network. Verify the settings for 'Apple Email' and try again.
"The server returned the error: The server 'p0-imap.mail.me.com' refused to allow a connection on port 143."
Well, I have verified the setting and tried again and again and …
Well, you get the idea …

JungleTaxi Cabbie wrote:
Csound1: iCloud: Configuring Mail with Mac OS X v10.6 or iOS 4
Enter your Incoming Mail Server, User Name, and Password using the following settings:
Incoming Mail Server: mail.me.com
User Name: Your iCloud email address (excluding @me.com)
Password: Your password
Last Modified: Jun 27, 2013
Maybe you should test these things before calling people out, because these settings do function perfectly well.
iCloud is not supported on Snow Leopard or lower, why bother to mention it?
The OP has an iCloud account, and that can not be opened without Lion or Mountain Lion (on a Mac), IOS5 or 6 (on an iPhone/iPad)
The document I linked to is Apples documentation for iCloud on current devices,I don't care whether you believe that you know better than they do, but it will affect the people who follow your advice as it won't work
JungleTaxi Cabbie wrote:
Also, if you're not running Lion or Mountain Lion, there is no "Mail, Contacts & Calendars" prefpane.
I never said that there was, perhaps you imagined it.

Problem accessing mail via Safari browser

How do I access iCloud Mail via my Safari browser on my iPhone? If I go to iCloud.com it just offers me the option to install it on my phone.
The problem is, I already have it installed on my phone and it works fine EXCEPT at my new job - the wifi is not very good and I can access internet/Facebook etc but every time I try and load email it always says it 'cannot find the server .' I therefore tried to access email via safari browser - my other email provider works fine that waybut iCloud doesn't even give me the option to login, just keeps suggesting I install it.
Any ideas how I can check iCloud email at work? Can't do it on work computers, site is blocked....and there is no 3G/4G signal.
Thanks for any advice!

According to http://support.apple.com/kb/PH2618 you should be able to access it via a browser by going to https://www.icloud.com/#mail

Signing in to My Verizon e-mail via webmail:

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