Signing in to WebOS on my Pre 3 for initial set up

No device
I recently purchased a Pre 3 and have been unable to use it - it requires a WebOS sign in, but I get a "Sign In Failed" message each time I try. I have a valid SIM card in the phone but see "Network search..." on the phone. How do I get my phone to work?!
I have a Pre 2 which gave me none of these problems - in fact my webOS account still shows the details of the Pre 2 device.

No device
I recently purchased a Pre 3 and have been unable to use it - it requires a WebOS sign in, but I get a "Sign In Failed" message each time I try. I have a valid SIM card in the phone but see "Network search..." on the phone. How do I get my phone to work?!
I have a Pre 2 which gave me none of these problems - in fact my webOS account still shows the details of the Pre 2 device.

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