Signing into Adobe ExportPDF

Hi, I can't seem to convert my pdf file into a word doc even though I've bought the software and signed up. My password won't work either.
Can you please help?
Thanks

Hi Zach4ttack,
What happens when you try to sign in. Are you on Windows or Mac. When you launch CC desktop does the apps listed gives you option to install or try.
Regards,
Romit Sinha

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