Signing up for BT Premium Mail

Question

Okay, I know there has been chat about this, but does anyone know how to actually do it?
I left BT BB about 18 months ago. Tried repeatedly to sign up for BT Premium Mail. Always failed. No clues as to how to make it work.
Now, my BT Yahoo email account still works... I have been signing in via PAYG (well, I haven't as that doesn't seem to work nowadays ... but let's not go there right now).
The error I get is always :
... after I click on the 'sign up' page 
So, from page:  http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=27277
Click on the 'Get Premium Mail' == https://register.btinternet.com/cgi-bin/registernow?version=ie5&ex=1&product_type=PMR
And then you get the above screen.  Always.  For over 18 months.  I've tried this in various browsers ... all give same response.
Can anyone suggest how to resolve this issue.   I've raised this before, but no-one from BT seems capable of answering this very basic question.
Anyone?
Solved!
Go to Solution.

Answer 1

This should help
Moving from BT e-mail to Premium Mail   -  by forum member alcook101
Following moving from BT Broadband to another supplier I wanted to keep my btinternet email addresss.
Having just wasted a lot of time trying to get this sorted out, this how I got it sorted out.
THE FOLLOWING DOES NOT WORK:
1) The BT website options do not work. The web page is not set up for chrome. When using internet explorer it just came up with "problem with account" when I tried to log in.
2) Ringing 0800-633-5335 - option 3 - the operator (David) did not really know what he was doing and I got nowhere. In the usual BT way was very polite and the same time completely unhelpful.
THE FOLLOWING WORKED:
In the end I rang 0800-633-5335 option 2. I got through to someone called "Sid".
He eventually took my mobile number and rang through to another department to "downgrade" my email. This is a requirement of BT before upgrading to BT Premium email.
Sid rang me back and said it was all sorted and that the charge was £ 1.54 per month. Therefore my emails and the email address would be preserved.
He said there was a fault with the system in which a password change would be asked for. He said to ignore this - for this situation password change is not required.
Sid then said that billing would be separate and could not be included on a BT bill. Therefore bank details were required.
This didn't sound too good, however I didn't have much choice. 
When logging into my email I then got this message:
Service Change
Thank you for changing services.
With this service change, you will be receiving the following level of service:
PRODUCT LEVEL OF SERVICE
Mailbox Storage Unlimited primary, Unlimited sub
Photo Storage Unlimited
Number of Sub Accounts
10
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.