Signing up for the student/teacher Creative Cloud complete plan.

Hi.
I have an annual Creative Cloud Photography Plan - € 12,19/month (it's not a Student/Teacher plan, it was a promotion).
I just noticed that, since I am a student, I could sign up for Creative Cloud complete - € 19,83/month.
Do I need to cancel my current plan and sign up for the Student/Teacher plan? If so, how?
Thank you.

As far as I know, you need to cancel your non-Education plan and start over
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Adobe Education... Start here https://creative.adobe.com/join/edu
Education Plan https://creative.adobe.com/plans?plan=edu
One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
http://www.adobe.com/products/creativecloud/students.edu.html
http://www.adobe.com/education/students/student-eligibility-guide.edu.html
ID Proof http://www.adobe.com/store/au_edu/academic_id.html

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What do I need to do to prove eligibility for the student/teacher version

What do I need to do to prove eligibility for the student/teacher version of CS6 I just purchased.

Hi filmlaw1
For Students :
Your proof of eligibility must be a document issued by the institution with your name, institution name, and current date.** Types of proof of enrollment include:
School ID card
Report card
Transcript
Tuition bill or statement
For homeschooled students:
Dated copy of a letter of intent to homeschool†
Current membership ID to a homeschool association (for example, the Home School Legal Defense Association)†
Dated proof of purchase of curriculum for the current academic school year†
For Teachers :
Note: Any sensitive information such as pay amounts or social security numbers can be covered or crossed out.
Your proof of eligibility must be a document issued by the institution with your name, school name, and current date.† Types of proof of employment include:
Paycheck stub from school
Letter on official letterhead from the education entity indicating current employment
For teachers of homeschooled students:
Dated copy of a letter of intent to homeschool†
Current membership ID to a homeschool association (for example, the Home School Legal Defense Association)†
Dated proof of purchase of curriculum for the current academic school year†
If you meet the qualifications above, you can browse education versions of Adobe software. Once you're ready to purchase, you'll be asked to submit proof or your qualifying status during checkout.
Please see the below link for Student , teacher Eligibility : http://www.adobe.com/education/student-eligibility-guide.edu.html

Downgrade from Creative Cloud complete plan - annual to Creative Cloud plan for Photoshop customers

How do I downgrade from the Creative Cloud complete plan to theannual to Creative Cloud plan for Photoshop customers

Hi Bev
All sorted. Many thanks for your help.
Karen
Date: Wed, 18 Sep 2013 06:10:40 -0700
From: [email protected]
To:
Subject: https://forums.adobe.com/Adobe Creative Cloud Downgrade from Creative Cloud complete plan — annual to Creative Cloud plan for Photoshop customers
Re: Downgrade from Creative Cloud complete plan — annual to Creative Cloud plan for Photoshop customers
created by Beverley Gray in Adobe Creative Cloud - View the full discussion
Hi Karen
I've cancelled your complete membership so you can sign up for the new program: https://creative.adobe.com/#plans/offer/photoshop+lightroom
Thanks
Bev
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How many times do you have to pay for Creative Cloud complete plan prepaid if it says an amount of money per year? do you have to pay that every year?

how many times do you have to pay for a Creative Cloud complete plan prepaid if it says an amount of money per year? do you have to pay that every year?

Perhaps the unclear part here is that the Cloud is a subscription offering. You never pay for it outright and never actually own it.
12 months pre-paid simply means paying the full 12 months subscription upfront. The following year, you do the same. And the same every year after that.
Like any subscription, if you want to keep using the software, you keep paying the monthly (or annual) fee every month (or year), year in, year out.
When you cancel your subscription, or it expires and you don't renew, then the software stops working.

Creative Cloud complete plan

Creative Cloud complete plan - can I use the complete plan license for after effects cc on both my pc at work and my pc in my office at home?

Hi Spidergoatmother,
Yes, you can install and activate Creative Cloud desktop applications on two computers, regardless of operating system, for the individual associated with the Creative Cloud membership.
For more info please refer http://www.adobe.com/products/creativecloud/faq.html
Thanks!
Eshant

Do I need to have purchased CS in order to sign up for the Student Creative Cloud?

I am interested in purchasing the $19/mo Student Complete as offered on the website but I am confused as to if I need to have purchased the Creative Suite prior to signing up for the Creative Cloud....I dont own any version of CS but I saw this on the website and thought it would be better than purchasing the CS.

Adobe Education does not require a previous version
Start here https://creative.adobe.com/join/edu
Education Plan https://creative.adobe.com/plans?plan=edu
One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
http://www.adobe.com/products/creativecloud/students.edu.html
http://www.adobe.com/education/students/student-eligibility-guide.edu.html
ID Proof http://www.adobe.com/store/au_edu/academic_id.html

How do I open photoshop now that I have signed up for the student creative cloud suite?

I am trying to use the photoshop program now that I have signed up for the creative cloud suite. It's not letting me use photoshop.

Try uninstalling.
Then run the Creative Suite Cleaner Tool.
http://www.adobe.com/support/contact/cscleanertool.html
Then reinstall.

Eligibility for the student teacher edition

I'm thinking of taking a computer course with the Distance Learning Centre and want to know if I'll be eligible to buy the student teacher version of the creative suite. I'll have an NUS Extra card but don't know what documentation I'll get from the centre to prove I'm studying or whether their centre is eligible as an educational institution under Adobe rules.

Hi filmlaw1
For Students :
Your proof of eligibility must be a document issued by the institution with your name, institution name, and current date.** Types of proof of enrollment include:
School ID card
Report card
Transcript
Tuition bill or statement
For homeschooled students:
Dated copy of a letter of intent to homeschool†
Current membership ID to a homeschool association (for example, the Home School Legal Defense Association)†
Dated proof of purchase of curriculum for the current academic school year†
For Teachers :
Note: Any sensitive information such as pay amounts or social security numbers can be covered or crossed out.
Your proof of eligibility must be a document issued by the institution with your name, school name, and current date.† Types of proof of employment include:
Paycheck stub from school
Letter on official letterhead from the education entity indicating current employment
For teachers of homeschooled students:
Dated copy of a letter of intent to homeschool†
Current membership ID to a homeschool association (for example, the Home School Legal Defense Association)†
Dated proof of purchase of curriculum for the current academic school year†
If you meet the qualifications above, you can browse education versions of Adobe software. Once you're ready to purchase, you'll be asked to submit proof or your qualifying status during checkout.
Please see the below link for Student , teacher Eligibility : http://www.adobe.com/education/student-eligibility-guide.edu.html

Have others experienced a nightmare in signing up for 3 computers on Creative Cloud?

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I only just realized that I couldn't use Photoshop on my laptop, because I have "exceeded my limit" of reigstered devices. ON the phone with support, obviously in India, I spun my wheels, and spent an inordinate amount fo time, trying to figure out how to fix the issue... with the agent we couldn't even figure out how to FIND my two serial numbers on the computers, to determine which computer was registered with which computer.
After more than an hour of this, and the agent consulting his senior manager, he comes back on the line and informs me that I cannot register two subscriptions on one Adobe ID and email!!!
Then I insist on speaking with the manager. He tells me the same. I say why then did they even ACCEPT my two subscriptions on my ONE Adobe ID and email?? When I go to MY ADOBE account, it clearly shows the two orders, and the two subscriptions... and on my singel Adobe ID and email.
This is clearly ridiculous.
The manager has now asked me for 48 hours, for him to "discover who gave me the misinformation and when". I told him that that is their internal issue. I could care less about WHO and WHEN. I only care about this issue being resolved, and as quickly as possible. I will also insist on a refudn of the two months charged for a second subscription that was fraudulently accepted.
Has anyone else experienced this story, wanting to register for 3 computers (or more)? What was your coutcome?
Adobe needs to fix this.

Just wondering why you didn't take the Creative Cloud for Teams route, rather than take out two subscriptions. But do you the Application Manager installed on each machine? If so, that should show who is signed in on each computer. It sounds like the same user is signed on with all three computers, in which case sign out from the one with out your apps installed on, and sign in again using the other subscription ID.
If this proves problematic, uninstall the Application manager from the third machine, and sign in on the Adobe CC site with the new ID and start from scratch.
But surely it would be better to sort out the mess you are in, and swap your two subscriptions for a 'Team Subscription'. Go ask in the Creatice Cloud Forum, and make it clear in the thread subject window that you need help from an Adobe staff member. We frequently see Adobe staff step in on these forums, to fix complicated issues.
http://forums.adobe.com/community/creative_cloud

Why sign up for multiple seats of Creative Cloud when I recently purchased 4 CS6 licenses?

What is the benefit of signing up for Creative Cloud when I own 4 licenses of CS6 and there have been no upgrades?

Hi Sweady,
The CC version is different than the CS6 version. It would be the equivalent of CS7 if we would have kept that naming convention. The CC versions have new features different than CS6. You can see what's new on the individual product pages under the features section.
Here are some examples
http://www.adobe.com/products/photoshop/features.html
http://www.adobe.com/products/aftereffects/features.html
http://www.adobe.com/products/indesign/features.html
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I still haven't got the email for the 1 Year Creative Cloud with Adobe MAX

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I purchased my Adobe MAX Full Conference Pass on the 24th of January. Its been about 14 days since then and i still have not recived my 1 Year Adobe Creative Cloud Membership from buying the pass. I have had to just through 4-5 of live chats and 2 phone calls, to no avail. All of the people that work at Customer Support just trasfer me somewhere else cause they don't know what to do, so I'm kind of stuck.
Any help would be much appreciated!
Thank you, Kyle

Hi Kyle,
Is the email address you use here on the forums the same one you used to register for MAX?
-Dave

Re: Downgrade from Creative Cloud complete plan - annual to Creative Cloud plan for Photoshop customers

Hi Bev,
Since I am downgraded successfully to Photographers Program, each day I get this message when starting up Photoshop for the first time, counting the remaining days down. My internet connection is working, so what is wrong here? How can I get rid of this message, what should I do that the membership is regarded is OK?
Regards,
Andreas

Hi Andreas
If you sign out of the Photoshop app (Help>Sign out), close it, relaunch and sign in again with your Adobe ID this will associate your ID with the new membership.
Please get back to me if you still have issues.
Kind regards
Bev

Which Apps are included in Creative Cloud complete plan??

I want to purchase the complete plan for individuals, but It's not clear to me which apps are included.
is there any other page with the plan details?

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Just wondering does a Creative cloud complete plan annual also allow access to dreamweaver, photoshop, and after effects?

I am a little new to this. I just wanna know if the 49.99 offer also lets me have after effects/ dreamweaver/ photoshop and so forth. I use these three programs quite often. I just wanna know if that is what the plan provides.

Everything on this page is included in your full Cloud membership provided you've got the hardware and operating system to run the apps
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No Longer Eligible for the Student Discount?

I noticed on my billing statement that I was charged $9.99 for the last month or so of Spotify Premium even though I definitely remember signing up for the student discount.
I went to the Student Discount page and tried to re-subscribe through there, but I got this error message, "It appears that you are not eligible for the discounted product that you are trying to purchase. If you'd like you can still upgrade your account to premium at any time."
I am still a student so I should still be eligible, right?
Thanks!

Hey there , welcome to the community!
No worries! You are definitely still eligible for the promotion, it's just that you've ran into a bug in the system. In order to apply the student discount to your account, your account cannot have an active premium subscription. Since you currently have Spotify Premium, you need to cancel it here and wait for your account to revert back to 'Spotify Free' before re-applying the discount. Sorry for the inconvenience this bug has caused you!

Signing up for the student/teacher Creative Cloud complete plan.

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