Silly Questions - Upload Speed & Hardware

Hi tere network people,
Networking ignorant here in need of your help.
I'm using a PowerMac G4 as a server and I have a PHP website going to share some pics with friends.
Some lamented it can be slow to download the pictures on their side (Most, if not all, have Broadband). The picture files are not huge, but my connection is only a residential Broadband one.
The ISP states that: "The upload speed is 256 Kilobits/Sec. Average upload rates are circa 20 Kilobytes/Sec."
Coming to my silly questions:
1) How much my Upload speed should be to confortably support 5-10 users at a time?
2) Since I got a new PM G4 with a 7200 rpm HD and a Gigabit Ethernet port and a slightly faster processor, should I look at the modem/router specs? Can they affect/limit upload speed?
If anyone can give me some basic tips, I'd be grateful.
Cheers!
PM G4 (PCI Graphics) - 350Mhz, 128-bit, 100 MHz, L1 Cache: 64K, L2 Cache: 512/1M, CD-Rom, 10GB Mac OS X (10.3.5)
PM G4 (PCI Graphics) - 350Mhz, 128-bit, 100 MHz, L1 Cache: 64K, L2 Cache: 512/1M, CD-Rom, 10GB Mac OS X (10.3.5)

1) How much my Upload speed should be to confortably support 5-10 users at a time?
That's easy to calculate.
Assume that your 10 users are on broadband connections with a 1mbps download speed. In order to fulfill everyone's demands at top speed you need a 1mpbs x 10, or 10mpbs upload speed.
Of course, it's unlikely that everyone will download files at the same time, and it's also unlikely that they'll sustain 100% of their rated download speed, so you can probably halve that figure without any noticeable degradation, but even 5mpbs is way higher than your current 256kbps upload link.
It's also clear that your internet connection is your bottleneck. Upgrading the server isn't going to make any difference.

Similar Messages

Basic Questions on ActionTec MI424-WR Router - problems with poor download/upload speed

First, I will get to the point and ask my questions, then will explain what's happening - I'm interested in hearing whether the right actions are being taken to solve my problem.
1) After perusing the forums, I see frequent reference to the "Rev" version of the ActionTec MI424-WR Router. How do you find the Rev version? I have logged into the Router and in the "System Monitoring" icon, the Router Status lists my Hardware version as 'A'. Does this mean I have Rev 'A'?
2) What is Verizon handing out these days for Routers? Mine is being replaced, and I am wondering what to expect. I have Verizon FIOS Phone, TV, and Internet service, and have the 25/25 Internet service. Will they give me another MI424-WR? If so, what Rev level are they likely to give me?
Here's why my router is being replaced - opinions/comments/advice welcomed.
For the past year or two, I've consistently measured (via speedtest.speakeasy.net) about 30Mbs download, and around 22-25 Upload. Lately, I noticed that my downloads were quite slow, so I tested my speed at the above website, which I had not done in many months. I measured only about 2-3 Download and 1-2 up. Note all of what I am discussing hear takes place with hard-wired ethernet, NOT wireless.
I tried testing from multiple computers, running XP, Vista, and Windows 7. All getting consistently similar poor speeds. I verified my account still is supposed to have 25/25/ service, which I verified online.
Tried rebooting the router, no change. Then tried hard reset (pushing in the recessed button, holding it for about 20-30 seconds. After it reconnected to the Internet, I tested speed again. No change.
Interestingly, I tested wireless speed on the laptop I have. Speed is MUCH better, around 15 down, and 10-12 up.
I tried the speed optimization tool on two of my PCs, it made no improvement. Finally, got into an online chat with a Verizon Tech. He did some tests on the line, we repeated some of the things I already tried, and then he asked how old my Router was...I am pretty sure it is the original one I received when I first signed up for FIOS, around 5-6 years ago, which is one of the reasons I asked how to tell which rev level I had. So the tech concluded the problem was probably my Router.
I TEND to agree, especially because I recently had an "anomaly" on my network. My son complained one day that Internet was down. When I got home, I found out my NetGear Gigbit switch was dead, and two of my hard-wired ethernet network printers could no longer talk to the network. I replaced the switch, so now I am thinking perhaps the Router was damaged somehow. I have no idea what the cause of this anomaly was - everything that connects to my network was plugged into Triplite ISOBAR surge protectors, but that only protects AC power.
I would think a hardware failure would completely kill the ethernet portion of the router, not simply reduce speed, but I could be wrong. Anyone been through something similar to this before? I expect to receive the new Router next Thursday, so hopefully I should know by then, but still - what should the next steps be if the new router does not fix the problem?
Thanks for any comments, insight or shared experiences you might be willing to share...
Solved!
Go to Solution.

This is embarrassing.
Smith6612, you are absolutely correct, and you nailed it!
When all this mess started, I checked my Verizon account to make sure I was signed up for 25/25 Internet. I was.
I don't know what has happened, but after reading Smith6612's response, I went back to recheck my account. I was set up for 15/5! So, the speedtest measurements I have been getting the last couple of days are exactly what I should be getting. Two possibilities:
1) My Triple-Play bundle must have expired in the past two weeks by coincidence.
2) The Verizon tech may have changed my account profile when I worked with them online last week, although this was never discussed.
At any rate, Smith6612 wins the prize. It certainly explains the download/upload speeds I am getting. I have logged into Verizon and signed up for a new bundle. According to their website, my new profile should take effect Tuesday 1/10, so after that point, I should be measuring 25/25 again.
Thanks to all who responded to this thread. I will update this thread to confirm after Tuesday. I get nervous whenever I have to change anything with Verizon - although everything has worked fine for the past few years, we have so many services with them - Cell Phone, TV, Internet, and Home Phone, that I worry something will go wrong with the billing, but we'll see.

Slow upload speeds when using my wireless N router

Hello,
I just have a quick question maybe someone can help me out with. I have my verizon issued G rated router hooked up normally. I turned off the wifi, and using one of the lan ports ran a cable to my D-link wireless N router. I wanted to use this router, because it gives me great coverage in my house and have worked great for me in the past. Anyway, I plugged my pc which has a gigabit adapter directly into one of the four open lan ports on my wireless N router. Download speeds were consitently between 41mb/s to 45 mb/s which is awesome. However the upload speeds are horrible and tops out around 3.5mb/s.
Here is where I need someones help. If unplug the PC's lan wire from my wireless N router and instead plug it directly into one of the open ports on the Verizon router, I get the same download speeds, but now i am getting between 30 and 35mb/s. Does anyone know why plugging into the lan port on the other router kills the upload speed? It has to be something in the settings, because if I connect wirelessly to either the verizon or the Dlink routers, I get the same upload speeds for both usually around 25mb/s. Any help would be appreciated. Thanks

You don;t say which D-Link router you have. A number of D-Link routers have an option called "Game-Fuel". This is a setting that enables specific QOS settings. If you have Game-Fuel turned on, that can adversely impact your upload. Game-Fuel uses QOS to ensure that no one user monopolizes the upstream bandwidth.

Download and Upload speeds have been dropping sinc...

I have recently been having seriously problems with my connection, every day the router appears to reset/crash, sometimes once and sometimes more than several times a day.
This was the speed I was getting in December, everything was fine.
Now this is the speed that I am getting.
I'm not sure how this is happening but I have been able to confirm that it isn't an issue within my household, there is only have one master socket which the router is connected to along with a wireless phone thats connected to it.
This is what the results that I got from the router.
Line state
Connected
Connection time
0 days, 0:18:57
Downstream
2,016 Kbps
Upstream
256 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.5 dB / 6.0 dB
Line attenuation (Down/Up)
56.0 dB / 31.5 dB
Output power (Down/Up)
17.0 dBm / 11.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
15 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0
And this is the test that I took on the bt speedtester.
1. Best Effort Test: -provides background information.
Download Speed
1303 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1303 Kbps
For your connection, the acceptable range of speedsis 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2080 Kbps(DOWN-STREAM), 320 Kbps(UP-STREAM)
IP Profile for your line is - 1500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.18:22.06:64.83 (SBE : NBE : PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
240 Kbps
0 Kbps
320 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 240 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 320 Kbps
I'd like to know if a conclusion could be brought to why my connection has been falling since December. Could it of had been a line switch? Because my connection was fine up until the start of this year.

Hi lionheart1066
I see Imjolly was giving you a hand with this on another thread.
We still need to try and get you connected via the test socket to rule out external wiring and possible swap over micro-filters too.
I note you mentioned you have an I-plate. Take this off, as it could be faulty, as you will then see the test socket. If possible connect up via Ethernet and leave for a day or two and see if this stops the drops.
Its also important to look out for other sources of interference. You can see a list of common offenders on this link.
If you have tried this out and are still having problems drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send using the contact us form in my profile under the 'about me' section and mark FAO Craig please.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Download and upload speed per ssid in air-sap2602.

Dear team,
How to limit the download and upload speed per ssid in air-sap2602 ?
SSID =5MB download + 1upload
SSID= 30MB download + 5upload
Regards

If you need help with traffic shaping, you should post your question on the rLAN, Switching and Routing forum:
https://supportforums.cisco.com/community/netpro/network-infrastructure/switching
You can also look for examples by searching Configure 1941 traffic shaping:
http://www.cisco.com/en/US/docs/ios/12_2/qos/configuration/guide/qcfgts.html
http://www.cisco.com/en/US/docs/ios/12_2/qos/configuration/guide/qcfcbshp.html
Thanks,
Scott
Help out other by using the rating system and marking answered questions as "Answered"

Macbook pro: Extremely slow upload speed

Hi,
I know this question has beed raised many times before me, seemingly from hundreds or thousands of users, but none of the threads I have found has lead to any solution.
My new Macbook Pro (15 inch), using Lion 10.7.3, is simply unable to obtain anything but an extremely slow upload speed, when using Wifi. I am using an Apple Airpor Extreme wifi device. My work PC, my older Macbook Pro (13 inch), all tablets and telephones etc hooks up to the same Wifi device and obtain all the speed they should, but my new Macbook Pro is sloooooooooooowwwww and sometimes cannot even initiated an uload speedtest at i.a. www.speedtest.net.
As mentioned, I am aware that there are plenty of threads on this, but I am not aware of any that provides a solution.
Is there a solution or is my new Macbook nothing but crAplle?
Best regards,
n

My subscription is 10 Mbps downloadand 2 Mbps download. upload
I get that (10/2 Mbps) on all other devices, other than my new Macbook Pro.
On my new Macbook pro I get 10 Mbps download, but only from 0 to 25 Kbps upload.

Very Low Upload Speed

I wonder if anyone can help, as the BT helpdesk have refused to acknowledge that I have a problem. My BT Infinity Download speed os very good, around 30 mbits/sec. My Upload speed is very very poor, if fluctuates between 0.3 and 0.5 mbits/sec. If I use wireshark to capture the packets used when the BT Wholesale test is running I can see that I have a high packet loss rate for outgoing packets. So something is wrong. I remotely control the PC in my office from my home PC and the performance of this is definitely a lot poorer than it was recently. Kids have also complained about Itunes and stuff. Loss of packets on the outgoing link will damage download performance as the TCP ACKs are not getting back to teh data sender. Any advice on howe I can get BT to accept I have some kind of fault and do something about it? Their recommendation was that I get Business Broadband!!!!

Hi coullyhomeip
I am sorry you are having trouble with your broadband. We can not guarantee upload but I will be happy to have a look at this for you and see what we can do.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very low Upload Speed. How can I increase this?

Hi there, new to the forums with my post.
I'm a frequent online gamer and have the Bt unlimited package as a result. However over the past month I've been experiencing high latency spikes or just high latency in general upward of 1000ms. Naturally this makes any form of gaming impossible. During this past month I've conducted many speed tests and only recently discovered that my upload speeds are ridiculously low, ranging from 0.02mbps to a maximum of 0.06mbps. I believe this is what is causing my lag issues.
My question is. What can I do to resolve this and raise my upload speed to an acceptable standard?
ADSL line status
Connection information
Line state
Connected
Connection time
2 days, 7:33:35
Downstream
4,544 Kbps
Upstream
77 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
10.9 dB / 9.0 dB
Line attenuation (Down/Up)
46.0 dB / 31.6 dB
Output power (Down/Up)
0.0 dBm / 12.6 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
2426 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
1945

Ok, heres the latest. Been on the phone to BT for the past few days. Theyve done various line tests/resets and have recently sent us a new homehub3. However our problem is now worse? Heres the latest speedtest.
FAQ
1. Best Effort Test: -provides background information.
Download Speed
1.11 Mbps
0 Kbps
4 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.11 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 4.01 Mbps
2. Upstream Test: -provides background information.
Upload Speed
44 Kbps
0 Kbps
832 Kbps
Max Achievable Speed
Upload speed achieved during the test was - 44Kbps
Additional Information:
Upstream Rate IP profile on your line is - 832 Kbps
Also, when I use www.speedtester.net it thinks i'm in gloucester when i live in south west scotland. Think this may have something to it?

Why does Telstra slow uploads speed down

I have had ongoing issues with my internet connection over the last 18 mouths.Having a upload speed of 450/650 Kbps very slow no good for gaming an down load of 8/11Mbps down load if more than I needTo the point I have spent good dollars try to insuring that the infrastructures and the Asset Integrity with in house are in best condition this includes the replacement and work listed belowReplacement of the Wi-Fi system to a Cat.6 cabling at a cost of $2,300Replacement of the modem with a high speed 1G port modem at cost of $ 475Replacement of the fly-lead for the Telstra house connection to the new wall socket a cost of $360Total cost of $3135 this spend was braced on Telstra recommendation as the problem was with my part of the connection after a large number of call to my internet provider I at last had a appointment with a Telstra Tec to carry line testing and fault finding .At this point if no fault was found I was the be billed at $60 per 15min or part off and travel cost as I live in Bullsbrook WA this may I high . Lucky for me a fault was found in the exchange and reconfigured and the speed and the Exchange improved to 22Mbps down and 15 Mbps up an outstanding numbers >test at the house 15Mbps and so 5 / 7 Mbps loss for the Exchange to house don’t to good but still very happy with it BUT the upload was 650 kbps /750Kbps and please remember this testing was carry out by Telstra with good equipment so at this point I ask why the upload was so slow? After spending over $2000 and lot of time on the phone only to be told that Telstra slow the upload speed down so the max you can get is 1 Mbps and the only way you can increase this is by paying for a business line but you still may not get any more than 1MbpsThis is only a very small part of the story SO I LIKE TO ASK WHY IS TELSTRA SLOWING ME DOWNIf you like to know more please let me know

Hi bigdave618,
The simple answer is, that's the way the system and hardware is designed, all ISP's are the same. Uploads are limited to around 1Mbps. If you wish to get higher upload speeds you can see if Cable Broadband or NBN are available in your area as these systems allow for higher upload speeds.
Upload speeds are generally slower than download speeds because of the fact that most internet connected equipment is asymmetric. Asymmetric means that any one packet of data can either go in, or out, but not both ways at the same time. Since most internet users are receiving more data than sending, the internet connected equipment has shifted the higher majority of the signals to go toward downloading.
If you wish to find out more about ADSL I have added a link to a Wikipedia article below along with the link to the NBN and Telstra websites so you can check to see if Cable Broadband or NBN is available in your area.
ADSL Wiki article: http://en.wikipedia.org/wiki/Asymmetric_digital_subscriber_line
Check for available Telstra Cable Broadband: https://www.telstra.com.au/broadband/home-broadband
Check to see if NBN is available in your area: http://www.nbnco.com.au/connect-home-or-business/check-your-address.html
- Ben

Is it possible to increase upload speeds?

My upload speed is reported as being 0.31mbps by BT's own speed tester, and checking with speedtest.net gave a somewhat similar 0.34mbps today (though this moves around a lot between 0.05 and 0.25 normally).
Is there a way of boosting this?
I've read about line speed capping, is this something that folks know how to verify?
Here are my line stats.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
3 days, 12:15:37
Downstream:
9.494 Mbps
Upstream:
440 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
8.0 dB / 6.5 dB
Line attenuation (Down/Up):
32.6 dB / 18.1 dB
Output power (Down/Up):
19.3 dBm / 12.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
54224 / 83
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
736967 / 31
Error Seconds (Local/Remote):
13540 / 184

Are you connected to the test socket? With your attenuation and a good line i would expect a connection speed in region of 13mb. Your upstream speed may well increase to .8/1mb at the next reset
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

VERY SLOW UPLOAD SPEED??? PLEASE, PLEASE HELP MODE...

Have recently moved back to BT from Talk Talk. Average speeds with talktalk were: 2800kbps down and around 400kbps up. This is what I am getting now!!!!!
Line state
Connected
Connection time
0 days, 0:34:10
Downstream
1,472 Kbps
Upstream
64 Kbps
ADSL settings<script type="text/javascript"></script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
11.6 dB / 5.0 dB
Line attenuation (Down/Up)
63.5 dB / 31.5 dB
Output power (Down/Up)
16.5 dBm / 12.8 dBm
Loss of Framing (Local)
12
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
45 / 15
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 7
Error Seconds (Local)
1
These speeds, coupled with a ping time of around 300ms has made my broadband worse than useless!!! The Kids are driving me mad as Xbox live and Call of Duty online is just a mere pipe dream the way it is at the moment
Never thought I would say this, but why did I leave talktalk????
What can I do???? Nothing has changed with my internal wiring and all I have done is change the talktalk router for the home hub.

Hi Martsamps,
20Meg ADSL2+'s Upload speed is rate adaptive unlike the old 8Meg ADSL connections (Which are capped at 448kbps). Looking at your line attenuation, it looks like it won't get any better im afraid. Hopefully someone can confirm this. It could be that the homehub isn't as good on your line as your old TalkTalk router (It's been known to happen).
Cheers
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

Broadband Speed In West Kensington // Upload Speed

hello there
my name is gabrio, i live in fairholme road in west kensington... i wanted to ask how is the performance with BT broadband 20mbit in this area since i am thinking to request my own line given that at the moment in the flat where i live they have a shared connection which is really **bleep** especially in the evenngs so i want my own.
i read on forums that upload speed is just 448kbit which is a bit of ridiculous to me and i don't think we can get infinity yet in this area so that's what i would expect...
can somebody give me an idea about performance of BT? we should be on the Fulham Exchange if i am not wrong. i see the street cabinets from my window, apartment is pretty new so i think cables are in decent good condition.
many thanks
gabrio
Solved!
Go to Solution.

according to this site http://www.samknows.com/broadband/exchange_search your exchange has been upgraded to 21CN and therefore any phone line should be able to get up to 20mb.. however this is dependant on the distnace you are from the exchange and also the quality of your line.
with 21CN you can get an upload of about 1mb and not the adsl figure of 448kb
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow Upload Speed - Please please help!

Hi everybody.
I've been speaking to BT for over a week now because of broadband issues. First, I used to get roughly 14Mbps download speed and about 0.9Mbps upload speed. Then last wednesday (15th May), it all went downhill. My download speed slowed down to 0.2Mbps and my upload about 0.3Mbps.
Okay, now, forward one week, with an engineer visit on Monday, a line reset at some point (Mon, Tues or even 17th of May - everyone keeps telling me something different) and 6 hours of phone calls with India yesterday, my download speed is now brilliant, but my upload speed is still down to 0.3Mbps. They told me that it will increase incrementally because my line was reset and that it would be fine by midnight last night, but it wasn't at all. :-( It was still down to 0.38Mbps.
They're going to send a boost engineer out on Tuesday, but it's such a long time away and I've had to go without broadband for over a week now.
Does anyone know what the problem is? How it can be fixed? Please can somebody help me? I'm really at my wits' end.
Solved!
Go to Solution.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
none of your links work
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Diabolical upload speed/customer service issues

Before Xmas I decided to switch to BT from Sky as I was hopeful that I would soon be able to get BT Infinity as my exchange (Radlett) was enabled last year. However the next day I phoned back as I had forgotten to check that the service included a static IP address. I was informed that BT do not offer static IP's to residential customers so I was given the option to cancel the switch and stay with BT. I confirmed that I wished to cancel the order and the operator told me that I did not need to take any further action.
On 13th January I received a BT Hub 4 and a text message saying that my BT broadband/phone had been activated! I called customer services and they confirmed that the cancellation request had not been implemented and apologised. They suggested that I use the BT service until I could switch back to Sky. However the speed that I have had with BT has been terrible. I have made numerous calls to report the problem and received conflicting information. I have been promised call backs that never happen. I have been given a "priority" SMS number to request a call back within 1 hour that never happens.
The problem I am having is that the ADSL service randomly drops out altogether (red light on Hub) but the whole time I have very very slow upload speeds. These range from 0.01mb to 0.03mb. This is completely unusable.
I have had numerous line tests and speedtests. The line tests results have come back with different results. Finally they accepted there was a fault and an engineer visited on 20/1/15. He found a faulty cable outside the property which he repaired and said that everything was now fine. However whilst the drop outs have been less frequent and the upload speed is consistently above 10mb, the download speed is still 0.01mb to 0.03mb.
The overseas call centre operators keep reading a scripted blurb about how BT do not give any upload speed guarantees. However when I reported the fault was still there on the evening of the engineer visit I was told that this would be because the line will take 24 hours to settle down and he guaranteed me that I would see a considerable improvement in upload the following day.
My upload speed with Sky was always above 1mb.
Help!
Regards
Justin

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Zero upload speed

I have an ongoing problem with zero upload speed. It is making my internet service either desperately slow or unusable.
I have my router connected directly to the NTE5 test socket via a microfilter. Have tried different filters but it made no difference.
With my PC connected to the router by ethernet and no other device connected to the router I get the following BT speedtest results.
Download 5.46 Mbps
Upload 0.01 Mbps (often 0.00 Mbps)
Ping 40.63 ms
The further diagnostics:
Download speedachieved during the test was - 5.46 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :6.59 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 5.5 Mbps
My router stats:
System Up Time 223:36:29
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoA
994425
1137300
0
405
1720
115:57:54
LAN
10M/100M
2822390
1834796
0
3405
249
223:36:25
WLAN
11M/54M
0
0
0
0
0
223:36:14
ADSL Link
Downstream
Upstream
Connection Speed
6592 kbps
448 kbps
Line Attenuation
39 db
10.5 db
Noise Margin
5 db
23 db
I'm not getting any useful help from the call centre people.
I am now getting so desperate that I am considering changing ISP.
Any help/comments/suggestions would be highly appreciated. Thanks!!!

Hi davidpedals33,
Thanks for posting and welcome to the community forum.
The problem you're having doesn't look good, sorry about that. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
We'll check things out from here and we'll give you a shout back.
Cheers
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Silly Questions - Upload Speed & Hardware

Similar Messages

Maybe you are looking for