Silverlight 5.0 does not display in Firefox 9.0.1

The genealogy website americanancestors.org uses Silverlight to display graphic images of archived records. When such a record is displayed, the corresponding portion of the screen stays white. The image is apparently there, but presumably displaying white on white, so it is invisible. I can right-click and select "save original" and the record is saved correctly to my hard disk, and can then be viewed. But it cannot be viewed online in the Firefox tab.
I have uninstalled, re-installed, updated etc. to no avail. Is there some setting I am missing?
Thanks, Bob

I was having the same problem displaying investment charts that use Silverlight. I'm running Firefox 9.0.1 with Silverlight 5.0.61118.0 on Mac OS X 10.6.8. At least for me, it seems the problem is Silverlight only likes to run in 32-bit on a Mac (There was supposed to be a 64-bit version of Silverlight 5, but I can't seem to find it on the website). Running Firefox in 32-bit mode solved the problem.

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Hi Aish
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Karl Wälle
[email protected]
Breitensteinstrasse 96
8037 Zürich
Fon +41 44 447 40 90 (direct 99)
Mobile +41 79 964 65 12
Fax +41 44 447 40 89
[email protected]
www.hbh-com.ch<http://www.hbh-com.ch>
Am 14.08.14 17:31 schrieb "Aishvarya Raj Rastogi" unter <[email protected]<mailto:[email protected]>>:
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You can try these steps in case of issues with web pages:
Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
*Hold down the Shift key and left-click the Reload button
*Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
*Press "Command + Shift + R" (Mac)
Clear the cache and cookies only from websites that cause problems.
"Clear the Cache":
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"Remove Cookies" from sites causing problems:
*Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

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Also see: http://kb.mozillazine.org/Toolbar_customization_-_Firefox#Restoring_missing_menu_or_other_toolbars
 
 
'''Other items that need your attention'''
The information submitted with your question indicates that you have out of date plugins with known security and stability issues that should be updated. To see the plugins submitted with your question, click "More system details..." to the right of your original question post. You can also see your plugins from the Firefox menu, Tools > Add-ons > Plugins. 
 
*Adobe PDF Plug-In For Firefox and Netscape
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**More info about version 10 (aka Reader X)
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#'''Check your plugin versions''': http://www.mozilla.com/en-US/plugincheck/
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[email protected]

Hello - thanks for your response!
I reinstalled Firefox 7.0.1 - still have the problem.
Cache was cleared.
I tried restarting in safe mode also with no change.
I reinstalled Firefox 6.0.1 - works fine.
I have attached a screen shot showing the problem on 1 of the pages.
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