SIM Card Going Bad?
I'm currently on military duty in the middle of nowhere and my phone is struggling to find any kind of connection to the network. I cut it on Airplane Mode to conserve battery and keep it cool; as I've noticed it gets hot from constantly searching for a connection. Now I get repeated messages of "No SIM Card. No Service." I keep turning off my phone and turning it back on but I'm not sure how long this will work. I've unfortunately got at least another 48 hrs in the field before I can get to a Verizon Store, which unfortunately are usually all those "Authorized Retailers" that don't do jack without reaching into your wallet. Does this mean I need a new phone? Does Asurion cover this? Thanks in advance.
Greetings Zero259!
First and foremost, thank you for your service. Now, I say we do you a favor and provide our own form of service.
In regards to what you're experiencing, this could be caused by a few different variables. Based on your duties, being in the "middle of nowhere" may present a factor that where your device does struggle for service, maybe get warmer, and possibly even present you with an error like "No SIM card" (as this is not a known issue with your phone). Next, it could very well be that you just need a new SIM. Stop by any of our corporate locations for a replacement http://bit.ly/3SdsA . If that doesn't solve matters, we may need to look into a replacement phone. As long as there is no physical or liquid damage, we'd look into replacing your device under the manufacturer's warranty for free. If device damage was noticed Asurion would be an option.
EvanO_VZW
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