SIM not recognized; USA iPhone, but abroad
I have a complicated problem, or so it seems. I've tried to search apple support/forums and nothing answers my situation.
Original iPhone purchased in USA about 1 year ago, always used AT&T, never unlocked.
I have been in Jordan for 4 days now on an extended visit. Before leaving the states, I suspended my AT&T phone service to avoid international charges. I would still like to use the phone to take photos, listen to iPod, use wirelessly.
Stupidly, I purchased a local SIM and attempted to activate the iPhone with it. Obviously, iTunes rejected the SIM, so I replaced it with the original AT&T SIM and put the local SIM in the Nokia provided to my by my company and it works fine.
iPhone seemed to work fine with AT&T SIM after replacing until I connected it to iTunes to install the latest software update. Recieved error message stating 'ITUNES CANNOT ACTIVATE BECAUSE SIM NOT INSERTED OR SIM PIN REQUIRED.' Phone no longer works, asks me to plug into iTunes (to activate).
I have tried reinserting SIM several times.
I have performed hard reset on the phone a few times.
I have plugged into iTunes several times, always same result.
I have not been able to restore the phone because iTunes thinks it has not been activated (cannot access iPhone via iTunes).
I have not been able to enter default PIN, because phone will only allow an emergency call, (cannot access SETTINGS).
When pressing 'INFO' button from screen telling me to plug into iTunes, IMEI number doesn't appear to be default (begins 01... ends 15 1), ICCID: unknown.
What has caused my problem?
iTunes didn't like that I tried to activate foreign/unsupported SIM?
Could it be caused by software update?
The fact my phone account is suspended?
Bad SIM?
Anything I have forgotten? I'd like to avoid calling Apple unless I know the phone can actually be fixed while I'm here.
Lastly, is it possible to purchase an Orange SIM (local Jordanian iPhone provider) for use while abroad on a locked USA iPhone?
Thanks so much for the help. Word to the wise: do not attempt to upgrade locked USA Original iPhone software outside the 50 states. AT&T Wireless Support.
The problem was caused not by suspending my account, because it is possible to use the iPhone as a iPod touch without a wireless contract, which is what I wanted to do while traveling.
Whenever the software is upgraded, you (automatically) re-activate your account with AT&T. As stated in the AT&T support document, activation is limited to the 50 states. Unfortunately because I am overseas, I could not re-activate and my phone is locked until I return to the states. Probably an unusual circumstance, but I wish there was a workaround or they had thought this through a little better.
Hope this information is useful to someone. Unfortunately if you're reading this its probably too late.
Similar Messages
-
iphone 4S - Windows Vista - 64 Bit (and photoshop elements 9.0) is not recognizing my iphone as a camera - therefore I cannot download pictures from my iphone. iTunes works fine with the iPhone, but I do not see it in "My Computer" when connected via USB. I already tried uninstalling and reinstalling iTunes....still nothing. Any ideas?
Thank u verrrrrrrrrrry much FoxFifth u save my life thank u.
-
On the moment that I connect the Iphone 5 on Windows 8, it is not recognized by Itunes, but actually it appears as a usual USB cable, or as a camera. And then I can't synchronize the Iphone 5 with Itunes. So, what do i do?
Hi pedro109,
If your iPhone is recognized by the computer, but not seen by iTunes, you may need to restart the Apple Mobile Device Service, as described in this article -
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
Once iTunes recognizes the iPhone you should be able to sync it with iTunes. See this article
iTunes 11 for Windows: Sync contacts, calendars, and other info with iPod, iPhone, or iPad
http://support.apple.com/kb/PH12317
Thanks for using Apple Support Communities.
Best,
Brett L -
Hi
My computer(win XP) not recognizing my iphone 4 and i am unable to connect to itune but the same comuter recognizing other iphone devices
using the same USB cableIf you sync to another computer the iPhone will be erased and the content replaced with the selected content of the new computer.
You don't maintain a regular backup copy of your computer?
You can transfer iTunes purchases from your iPhone to a computer from iTunes. File>Devices>Transfer Purchases -
i have currenlt bought a new laptop (windows 8) and my iphone is not being recognized by itunes.
because i have no backup on my previous laptop, i downloaded touchcopy by even touch copy is not recognizing my iphone. please help.Media is not included in device backups.
See Recover your iTunes library from your iPod or iOS device.
tt2 -
I recently upgraded to ios7 and now my PC is not recognizing my iphone
I am having several problems. I recently upgraded to ios7 and now my PC (Windows 7) is not recognizing my iphone. 1) I am getting an error message when itunes opens: "Itunes could not connect to the iphone because it is locked with a passcode. You must enter your passcode on the iphone before it can be used with itunes." How did it get locked and how do I unlock it without losing my data? What do they mean by passcode? I don't have a 4-number code to get into my iphone activated. In fact, I've never had a passcode.
2) I cannot download my photos from my iphone onto my computer because my computer doesn't recognize my iphone. In other words, my iphone does not show up on my computer (no iphone icon, no DCIM folder).
3) This is a separate issue but it is also very confusing: I went online to check my iCloud and I cannot see any data (icloud.com). But I know that I set up iCloud when I upgraded to ios7 and it backs up my data every night. What am I doing wrong, am I unable to see my data and photos?
Why is this happening? It was bad enough that when I upgraded to ios7, I lost my Notes - I have no idea why they didn't return. But now essentially my iphone is not recognized when connected to my computer and this is very frustrating. I have read numerous previous postings regarding downloading photos onto the PC and regarding this passcode error and cannot find a resolution, so I would appreciate any help.No problem!
This will make it easy for you:
http://www.tuaw.com/2011/07/09/quicken-wont-run-on-lion-heres-10-mac-apps-to-cur e-those-blue/ -
Itunes is not recognizing my iphone.
Itunes is not recognizing my iphone. when i plug my iphone in, iphoto pops up and my photos appear but nothing happens on itunes. i have a mac pro.
Try Here > http://support.apple.com/kb/ts1591
-
TS1702 Computer is not recognizing my iPhone and it can't be synched
Recently, my computer is not recognizing my iPhone 4 and so it can't sync. What do I need to fix this?
Be prepared to lose everything on your iPhone but it should be backed up in iTunes so you can restore from your backup.
Try Recovery Mode... http://support.apple.com/kb/HT1808 -
HT1923 iTunes is not recognizing my iphone 4s?
iTunes is not recognizing my iphone 4s?
I have had this problem with Windows 7 and iTunes updates for some time. Each time it takes hours to solve but with the over the air upgrade to IOS6 on my iPhone and iPad, I was determined to solve and remember what I did, So here it is:
http://www.care4pcs.co.uk/2012/09/pear-shaped-apple-ios-6-for-iphone-ipad.html
I hope this helps you and any other users. -
Syncing- Itunes is not recognizing my Iphone
Itunes is not recognizing my Iphone when I open Itunes to Sync recently added information.
I'm having the same issue but the apple solution did not solve the problem. Apple mobile device is started and i reinstalled itunes several times but it still only recognizes the iphone camera but it doesn't show in itunes for sync.
This problem is very recent and everything has been working fine for 6 months with the same configuration.
The cable is not the problem, nor is the iphone as i tested it with different cables and computers.
Any help is appreciated. -
Iphone 4S - photoshop elements 9.0 is not recognizing my iphone as a camera
iphone 4S - photoshop elements 9.0 is not recognizing my iphone as a camera - therefore I cannot download pictures from my iphone.
Anyone have any ideas? I've done everything according to the apple website, including uninstalling and reinstalling itunes.
itunes works fine, but I still have this problem. I have a windows vista 64bit PC.Are they consistent (is it always the same files that work properly and the same ones that don't)?
Do analyze them with GSpot and post the images here. That will also answer Bill's question about audio formats.
Cheers,
Neale
Insanity is hereditary, you get it from your children -
Itunes (on a pc) is not recognizing my iphone
itunes (on a pc) is not recognizing my iphone. When I plug my phone into the computer itunes opens but it is not reading my iphone
Try the troubleshooting tips here: iOS: Device not recognized in iTunes for Windows
Start by making sure that Apple Mobile Device Service is still active : iPhone and iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows XP and Vista -
Mac is not recognizing my iPhone- need help!!!
Mac is not recognizing my iphone at all. I have done every suggestion I have found except for uninstalling then reinstalling maveric os x. here is my reposrt from ENTRESOFT: entrecheck if that helps.. someone please help!!!!
Hardware Information:
iMac (21.5-inch, Late 2012)
iMac - model: iMac13,1
1 2.7 GHz Intel Core i5 CPU: 4 cores
8 GB RAM
Video Information:
NVIDIA GeForce GT 640M - VRAM: 512 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
System Software:
OS X 10.9 (13A603) - Uptime: 0 days 2:20:33
Disk Information:
APPLE HDD ST1000LM024 disk0 : (1 TB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 999.35 GB (262.86 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
com.symantec.kext.internetSecurity (5.3.1f8)
com.symantec.kext.pf (5.6.1f9)
com.symantec.kext.ips (3.9.1f9)
com.symantec.kext.fw (5.3.1f9)
com.symantec.kext.SymAPComm (12.6.1f9 - SDK 10.6)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[invalid] com.oracle.java.Helper-Tool.plist
[loaded] com.symantec.deepsight-extractor.plist
[failed] com.symantec.errorreporter-periodic.plist
[loaded] com.symantec.liveupdate.daemon.ondemand.plist
[loaded] com.symantec.liveupdate.daemon.plist
[not loaded] com.symantec.nav.migrateqtf.plist
[loaded] com.symantec.sharedsettings.plist
[loaded] com.symantec.symdaemon.plist
[loaded] fi.polar.libpolar.plist
[loaded] fi.polar.polard.plist
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist
[invalid] com.oracle.java.Java-Updater.plist
[failed] com.symantec.errorreporter-periodicagent.plist
[loaded] com.symantec.nis.application.plist
[loaded] com.symantec.uiagent.application.plist
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist
[loaded] com.google.Chrome.framework.plist
[loaded] com.google.keystone.agent.plist
User Login Items:
iTunesHelper
Google Drive
Alfred
WebSync
ElementsAutoAnalyzer
3rd Party Preference Panes:
Flash Player
Norton\nQuickMenu
Internet Plug-ins::
FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 11.9.900.170 - SDK 10.6
Default Browser: Version: 537 - SDK 10.9
Unity Web Player: Version: UnityPlayer version 4.1.2f1
NortonInternetSecurityBF: Version: 1.7.0 - SDK 10.6
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
Bad Fonts:
None
Old applications:
Pages: Version: 4.3 - SDK 10.5
/Applications/iWork '09/Pages.app
iSkysoft Helper Compact: Version: 2.2.6.4 - SDK 10.5
/Users/Elin/Library/Application Support/Helper/iSkysoft Helper Compact.app
Time Machine:
Time Machine not configured!
Top Processes by CPU:
2% DashboardClient
1% WindowServer
1% EtreCheck
0% SymDaemon
0% dpd
Top Processes by Memory:
426 MB iPhoto
262 MB SymDaemon
246 MB mds_stores
180 MB com.apple.WebKit.WebContent
172 MB Finder
Virtual Memory Statistics:
2.56 GB Free RAM
3.26 GB Active RAM
1.24 GB Inactive RAM
955 MB Wired RAM
917 MB Page-ins
0 B Page-outsWhen you have uninstalled it, repair permissions and restart your Mac.
You don't need anti-virus on a Mac:
There are many forms of ‘Malware’ that can affect a computer system, of which ‘a virus’ is but one type, ‘trojans’ another. Using the strict definition of a computer virus, no viruses that can attack OS X have so far been detected 'in the wild', i.e. in anything other than laboratory conditions. The same is not true of other forms of malware, such as Trojans. Whilst it is a fairly safe bet that your Mac will NOT be infected by a virus, it may have other security-related problem, but more likely a technical problem unrelated to any malware threat.
You may find this User Tip on Viruses, Trojan Detection and Removal, as well as general Internet Security and Privacy, useful: The User Tip seeks to offer guidance on the main security threats and how to avoid them.
https://discussions.apple.com/docs/DOC-2435
More useful information can also be found here:
www.thesafemac.com/mmg -
How do I sync iPad 2 to my computer..devise is not recognized in iTunes but it does charge when I connect it?
Mac or PC - each has its own details. Also, follow the links in the right panel under More Like This. You'll find other threads that discuss this problem.
-
iPod shuffle 2nd Gen is not recognized on PC, but other shuffles are. Software is updated. Is this the end of the road for this particular shuffle?
Hi envisionquest,
I'm sorry to hear you are having issues with your iPod. If your 2nd Gen iPod shuffle isn't being recognized by iTunes (but other are), you may find the troubleshooting steps outlined in the following Troubleshooting Assistant helpful:
Apple - Support - iPod - iPod shuffle (2nd generation) Troubleshooting
Regards,
- Brenden
Maybe you are looking for
-
How can I get my MacBook to stay on and not sleep when lid is closed?
How can I get my MacBook to stay on and not sleep when lid is closed?
-
My 24" iMac is dead!! Who do I call here in Singapore?
My 24" iMac is dead!! Who do I call if I have AppleCare and I am staying here in Singapore? Dead as in I can't even switch it on from it's sleep. Tried everything, unplugged everything, waited for 10 mins, tried to switch it on again but no response!
-
HI!!, Please let me know list of tables in Credit management. -AKASH
-
How to check the date of an Oracle session
hello How to check how long a session was opened? thx
-
Sorry about the vague thread name. The thing is, I just bought an external firewire drive, Mercury Elite Pro FW400, 7200RPM, 320GB. I have an issue, when I conect my ipod, and transfer big files (bigger than about 1GB) from the ipod to the external d