Sim not supported,but was sent micro sim thats compatable with iphone ..now what?

Have iphone 4 with no sim card. so contacted vodafone whom i have a contract with and arranged to transfer my existing mob num to a micro sim card to use in apple iphone4 . Once received connected to itunes .. picked up the iphone but said iphone was in recovery mode and click on restore. I have done that loads of times now and everytime it ends saying your sim is not compatable. Rang Vodafone as was so cross as the sim also wouldn't work in my old phone either ! even when clicked into the normal sim sized card.
Anyway , that was yesterday and was told don't worry your micro sim isn't activated correctly yet ..remove sim .. wait 24hours ,put sim back in and it will work . well it hasn't made the slightest  bit of difference except when i put the microsim back in old phone .. it now works on that!
can anyone tell me have i done anything wrong? ... do i need to download any software first ?  Would it make any difference if itunes were already installed on home pc to under my partners name? .. I have tried installing itunes to link to just me but thats just reverting back to itunes already installed !
if i took to a mob shop .. could they help ?  hope someone can give me some answers  

Where did you get the phone. An "unsupported SIM" message indicates the phone is locked to a carrier other than the one you are trying to use. ONLY the carrier it is locked to can authorize unlocking it. DO NOT take it to a mobile phone shop that tell you they can unlock it. They can not legitimately do so. All they can do is hack/jailbreak the phone. This will void any warranty as well as forteit your right to support from Apple or on these forums. It can also cause stability and security problems and you will NOT be able to update the OS without re-locking it.

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