Simple answers to simple questions!

I own a Toshiba Satellite/L305-S5968.  Two questions: 1. What is the Toshiba Backup Program. 2. How do I get a recovery disk at no charge.
Well I guess I do have a third question. The warranty plan for $89. Does it include EXPERT TECH SUPPORT for hardware & software?

first never post like that. it makes it very difficult to read and usually gets ignored. then remove your serial number. this is a public forum if you want to participate please follow the rules.
1. it is a back up for you files on your laptop
2. to get the recovery disc at no charge you need to make them yourself using recovery media creator already installed on your laptop.
3.unless you pay for the plan with onsite repairs then all repairs are done at the toshiba depot in kentucky. they will send you a box when you call toshiba for repair work. they may also tell you about a toshiba authorized repair center in your area that you can drop it off at.
every thing you need to know is in your users guide. it is in a pdf file on your hdd. search user's guide in you start menu search bar. read it twice and then read it again.
-civicman4-
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Post all info about your laptop and version of windows. We are working on it but still do not have the powers to read your mind.

Similar Messages

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    - ' He who never sleeps... '

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    Will be really grateful for any help / insight / experience on dealing with the above.
    Thanks!

    Update to the above, incase anyone is reading:
    We setup a similar setup in Windows, and it worked. Here is a detailed account of what was done:
    1. Host 1: Start installer, install automatically, chose Directory server, Directory Administration server, Directory Proxy server, Web server, Access Manager.
    All installed, and worked fine. (AMConfig.properties, serverconfig.xml, and the info in LDAP service, all pointed to HOST1:389)
    2. Host 2: Start installer, install automatically, chose Directory server, Directory Administration server, Directory Proxy server, Web server, Access Manager.
    All installed, and worked fine. (AMConfig.properties, serverconfig.xml, and the info in LDAP service, all pointed to HOST2:389)
    3. Host 1: Started replication. Set to Master
    4. Host 2: Started replication. Set to Master
    5. Host 1: Setup replication agreement to Host 2
    6. Host 2: Setup replication agreement to Host 1
    7. Initiated the remote replica from Host 1 ----> Host 2
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    9. Started webserver for Host 1 and logged into AM as amadmin.
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    <Server name="Server1" host="host1_FQDN" port="389" type="SIMPLE" />
    b) Host 2:
    AMConfig.properties file has
    com.iplanet.am.directory.host=host2_FQDN
    and
    com.iplanet.am.directory.port=389
    serverconfig.xml has:
    <Server name="Server1" host="host2_FQDN" port="389" type="SIMPLE" />
    c) If one logs into AM, and checks LDAP servers for LDAP / Policy Configuration / Membership etc services, they all contain Host2_FQDN:389 (which makes sense, since replica 2 was initialized from 1)
    Returning back to the configuations:
    13. On Host 1, login into the Admin server console of the Directory server. Navigate to the DPS, and confgure the following:
    a) Network Group
    b) LDAP servers
    c) Load Balancing
    d) Change Group
    e) Action on-bind
    f) Allow all actions (permit modification / deletion etc.).
    g) any other configuations required - Am willing to give detailed steps if someone needs them to help me / themselves! :)
    So now, we have DPS configured and running on Host1:489, and distributing load to DS1 and DS2 on a 50:50 basis.
    14. Now, log into AM on Host 1, and instead of Host1_fqdn:389 (for DS) in the following places, specify Host1_fqdn:489 (for the DPS)--
    LDAP Authentication
    MSISDN server
    Membership Service
    Policy configuation.
    Verified that this propagated to the Policy Configuration service and the LDAP authentication service that are already registered with the default organization.
    15. Log out of AM. Following the documentation, modify directory.host and directory.port in AMConfig.properties to point to Host 1_FQDN and 489 respectively. Make this change in AMConfig.properties of both Host 1 as well as 2.
    16. Edit serverconfig.xml on both hosts, and instead of they pointing to their local directory servers, point both to host1_FQDN:489
    17. When you start the webserver, it will refuse to start. Will spew errors such as:
    [https-host1_FQDN]: Sun ONE Web Server 6.1SP5 B06/23/2005 17:36
    [https-host1_FQDN]: info: CORE3016: daemon is running as super-user
    [https-host1_FQDN]: info: CORE5076: Using [Java HotSpot(TM) Server VM, Version 1.5.0_04] from [Sun Microsystems Inc.]
    [https-host1_FQDN]: info: WEB0100: Loading web module in virtual server [https-host1_FQDN] at [amserver]
    [https-host1_FQDN]: warning: WEB6100: locale-charset-info is deprecated, please use parameter-encoding
    [https-host1_FQDN]: info: WEB0100: Loading web module in virtual server [https-host1_FQDN] at [ampassword]
    [https-host1_FQDN]: warning: WEB6100: locale-charset-info is deprecated, please use parameter-encoding
    [https-host1_FQDN]: info: WEB0100: Loading web module in virtual server [https-host1_FQDN] at [amcommon]
    [https-host1_FQDN]: info: WEB0100: Loading web module in virtual server [https-host1_FQDN] at [amconsole]
    [https-host1_FQDN]: warning: WEB6100: locale-charset-info is deprecated, please use parameter-encoding
    [https-host1_FQDN]: info: WEB0100: Loading web module in virtual server [https-host1_FQDN] at [search]
    [https-host1_FQDN]: warning: CORE3283: stderr: netscape.ldap.LDAPException: error result (32); matchedDN = dc=sun,dc=com; No such object (DN changed)
    [https-host1_FQDN]: warning: CORE3283: stderr: Got LDAPServiceException code=-1
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    [https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.services.ldap.DSConfigMgr.getNewFailoverConnection(DSConfigMgr.java:314)
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    [https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.services.ldap.DSConfigMgr.getNewProxyConnection(DSConfigMgr.java:194)
    [https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.ums.DataLayer.initLdapPool(DataLayer.java:1248)
    [https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.ums.DataLayer.(DataLayer.java:190)
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    [https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.ums.DataLayer.getInstance(DataLayer.java:246)
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    [https-host1_FQDN]: warning: CORE3283: stderr: at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
    [https-host1_FQDN]: warning: CORE3283: stderr: at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:39)
    [https-host1_FQDN]: warning: CORE3283: stderr: at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
    [https-host1_FQDN]: warning: CORE3283: stderr: at java.lang.reflect.Constructor.newInstance(Constructor.java:494)
    [https-host1_FQDN]: warning: CORE3283: stderr: at java.lang.Class.newInstance0(Class.java:350)
    [https-host1_FQDN]: warning: CORE3283: stderr: at java.lang.Class.newInstance(Class.java:303)
    [https-host1_FQDN]: warning: CORE3283: stderr: at com.sun.identity.sm.SMSEntry.(SMSEntry.java:216)
    [https-host1_FQDN]: warning: CORE3283: stderr: at com.sun.identity.sm.ServiceSchemaManager.(ServiceSchemaManager.java:67)
    [https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.am.util.AMClientDetector.getServiceSchemaManager(AMClientDetector.java:219)
    [https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.am.util.AMClientDetector.(AMClientDetector.java:94)
    [https-host1_FQDN]: warning: CORE3283: stderr: at com.sun.mobile.filter.AMLController.init(AMLController.java:85)
    [https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.ApplicationFilterConfig.getFilter(ApplicationFilterConfig.java:262)
    [https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.ApplicationFilterConfig.setFilterDef(ApplicationFilterConfig.java:322)
    [https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.ApplicationFilterConfig.(ApplicationFilterConfig.java:120)
    [https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.StandardContext.filterStart(StandardContext.java:3271)
    [https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.StandardContext.start(StandardContext.java:3747)
    [https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.ias.web.WebModule.start(WebModule.java:251)
    [https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1133)
    [https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.StandardHost.start(StandardHost.java:652)
    [https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1133)
    [https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:355)
    [https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.startup.Embedded.start(Embedded.java:995)
    [https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.ias.web.WebContainer.start(WebContainer.java:431)
    [https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.ias.web.WebContainer.startInstance(WebContainer.java:500)
    [https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.ias.server.J2EERunner.confPostInit(J2EERunner.java:161)
    [https-host1_FQDN]: failure: WebModule[amserver]: WEB2783: Servlet /amserver threw load() exception
    [https-host1_FQDN]: javax.servlet.ServletException: WEB2778: Servlet.init() for servlet LoginLogoutMapping threw exception
    [https-host1_FQDN]: at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:949)
    [https-host1_FQDN]: at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:813)
    [https-host1_FQDN]: at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3478)
    [https-host1_FQDN]: at org.apache.catalina.core.StandardContext.start(StandardContext.java:3760)
    [https-host1_FQDN]: at com.iplanet.ias.web.WebModule.start(WebModule.java:251)
    [https-host1_FQDN]: at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1133)
    [https-host1_FQDN]: at org.apache.catalina.core.StandardHost.start(StandardHost.java:652)
    [https-host1_FQDN]: at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1133)
    [https-host1_FQDN]: at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:355)
    [https-host1_FQDN]: at org.apache.catalina.startup.Embedded.start(Embedded.java:995)
    [https-host1_FQDN]: at com.iplanet.ias.web.WebContainer.start(WebContainer.java:431)
    [https-host1_FQDN]: at com.iplanet.ias.web.WebContainer.startInstance(WebContainer.java:500)
    [https-host1_FQDN]: at com.iplanet.ias.server.J2EERunner.confPostInit(J2EERunner.java:161)
    [https-host1_FQDN]: ----- Root Cause -----
    [https-host1_FQDN]: java.lang.NullPointerException
    [https-host1_FQDN]: at com.sun.identity.authentication.UI.LoginLogoutMapping.init(LoginLogoutMapping.java:71)
    [https-host1_FQDN]: at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:921)
    [https-host1_FQDN]: at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:813)
    [https-host1_FQDN]: at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3478)
    [https-host1_FQDN]: at org.apache.catalina.core.StandardContext.start(StandardContext.java:3760)
    [https-host1_FQDN]: at com.iplanet.ias.web.WebModule.start(WebModule.java:251)
    [https-host1_FQDN]: at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1133)
    [https-host1_FQDN]: at org.apache.catalina.core.StandardHost.start(StandardHost.java:652)
    [https-host1_FQDN]: at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1133)
    [https-host1_FQDN]: at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:355)
    [https-host1_FQDN]: at org.apache.catalina.startup.Embedded.start(Embedded.java:995)
    [https-host1_FQDN]: at com.iplanet.ias.web.WebContainer.start(WebContainer.java:431)
    [https-host1_FQDN]: at com.iplanet.ias.web.WebContainer.startInstance(WebContainer.java:500)
    [https-host1_FQDN]: at com.iplanet.ias.server.J2EERunner.confPostInit(J2EERunner.java:161)
    [https-host1_FQDN]:
    [https-host1_FQDN]: info: HTTP3072: [LS ls1] http://host1_FQDN:58080 [i]ready to accept requests
    [https-host1_FQDN]: startup: server started successfully
    Success!
    The server https-host1_FQDN has started up.
    The server infact, didn't start up (nothing even listening on 58080).
    However, if AMConfig.properties is left as it originally was, and only serverconfig.xml files were changed as mentioned above, web servers started fine, and things worked all okay. (Alright, except for some glitches when viewed in /amconsole. If /amserver/console is accessed, all is good. Can this mean that all is still not well? I am not sure).
    So far so good. Now comes the sad part. When the same is done on Solaris 9, things dont work. You continue to get the above error, OR the following error, and the web server will refuse to start:
    Differences in Solaris and Windows are as follows:
    1. Windows hosts have 1 IP and hostname. Solaris hosts have 3 IPs and hostnames (for DS, DPS, and webserver).
    No other difference from an architectural perspective.
    Any help / insight on why the above is not working (and why the hell does the documentation seem so sketchy / insecure / incorrect).
    Thanks a bunch!

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