Simple Pass 2011 unable to use for fidelity.com website

Hi,
I have a DV6-6136NR with hp simple pass 2011 I am using firefox 8.0 with windows 7 x64 bit. I am able to use the simple pass on the firefox browser & successfully sign in on other websites including bank sites, however when I attempt to use it for www.fidelity.com, 401k.fidelity.com it gives an error. I can login manually and I have triple checked the correct user name and password are entered in simple pass but after swiping my finger it then says on the websites Error: The username or password you entered is not correct. Please try again. The fidelity site was a preset website in the simple pass I have even deleted and put in the different websites to get my information and manually I am successful upon signing in. I only get the error when using simple pass. Any suggestions on how to get the simple pass to work on the fidelity site so I can access it through fingerprint reader?
This question was solved.
View Solution.

After diddling around awhile, I tried checking the, "remember me,' button and now she works. Don't know why other sites act differently. Your mileage may vary.

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Hp simple pass 2011

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SQL>Now if you need to add different numbe in differenct condition then create multiple sequence and use them accounding.

Just bought a new HP Lap Top with simple pass 2011 and the scan bar does not seem to be working

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Click the Kudos Thumbs-Up!
It is a nice way to say “Thank You" for the help.
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Hey @envy15touchscre ,
Welcome to the HP forums.
I understand you're unhappy with the new version of HP SimplePass.
You should be able to restore the original version of SimplePass by using the HP Recovery Manager: Using Recovery Manager to Restore Software and Drivers (Windows 8).
I have not personally tried any other security plugins for browsers to make a suggestion.
Thanks.
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

4 is not compatable with my HP simple pass identity protection using the fingertip reader. How do i make it work? IE9 works fine. Do I have to stop using FireFox??

I have a HP DV7-4165 that has Windows 7 64 bit and features the HP simple pass identity protection using the fingertip reader. My Firefox support says " If you have the Firefox browser on your computer when your HP SimplePass Identity Protection software is installed, a Firefox extension will also be installed that enables support for use of fingerprints with the Firefox browser." Once I updated to Firefox 4 it doesn't work anymore.

I have the same problem. Hopefully, those with HP Simplepass from Egistec will have relief. Here's the email I got from their customer support:
"Thank you for contacting EgisTec and your interest on our products.
Currently HP SimplePass does not support Firefox 4. However, our development team is working on this and the updated version of HP SimplePass will support Firefox4 in the near future. We will inform you by mail when it is ready.
Please visit our website regularly to look for further updates on our products.
Thank you very much for your valuable feedback.
Yours Sincerely
EgisTec Customer Service"

Since updated to Firefox 4 I can no longer use HP Simple Pass to manage my logins. It worked fine with Firefox 3.6

I have a HP Pavilion DV6 Laptop and really like the HP Simple Pass password system the laptop offers. I have been using with FF since getting the computer last Oct 2010 with no issues. I just upgraded to FF4 and now can no longer use the HP Simple Pass finger print reader with FF4. Is there a way to fix this problem?

The company that make the bioscanner for HP have abandoned it. For more details see https://support.mozilla.com/en-US/questions/799388

Simple Pass 2011 unable to use for fidelity.c​om website

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Simple Pass 2011 unable to use for fidelity.com website