Simple Pass Access to Windows problem

Hi,I am asking this on behalf of my brother who has a new laptop and gave his Windows password to Simple pass but now when he tries to log in it comes up with this message and won't let him in: Access to Windows cannot be granted until you authenticate will all your required devices. What does this mean, and how can he get past it? Please help we are getting to the hair-tearing stage!

Hi RonPettit, Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Notebook and trying to log into Simple Pass. Here is a link to assistance with Simple Pass I would start by cleaning the FingerPrint Reader. I would be happy to assist if needed. How Do I Find My Model Number or Product Number?
Please respond with which Operating System you are running:
Which Windows Operating System am I running?
Please let me know.
Thanks.

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Simple pass not working windows 10

simple pass not working, does not recognise windows password at start to gain access to system, no flashing light, driversin software only go to windows 8.1.How do I reset the lot or reinstall simple pass?

I have an HP Elitebook 8760W. I cannot get Simplepass or Windows Hello to recognize my Validity VFM-471 fingerprint reader. I'm not sure I have the right driver installed for the Validity hardware. Could someone please point me to a link for the proper Win 8.1 driver? I'm trying to make this work on Windows Pro 64 Bit. I have tried everything to make this work. Both Simplepass and Window Hello recognize the fingerprint read while I'm setting it up, but when rebooting and trying to log in with the fingerprint function - it doesn't act like it is even working. I've tried all of the suggestions on the instructions to no avail. The Laptop works just fine without the fingerprint scanner, and I guess I can live without it, but I've been used to using it on Windows 7 for so long, I'd like to have it working agian. Any suggestions or hellp would be greatly appreciated. Thanks in advance.

HP Simple Pass appears to have created its own Windows Log on Password

HP Pavillion M6 1035 Lap Top
Windows 7 64-bit
Hi, I recently bough this computer and reluctantly (cause I knew it would cause a problem) agreed to let HP Simple Pass help me manage my passwords about a month into ownership.
When I originally set up my computer I did not create any passwords for the log on (no need for me to). If prompted I just clicked enter. As far as I remember, before I set up HP Simple Pass, I was not prompted to log on at start up or I just clicked enter and- it loaded straight to my desk top. I certainly never had to type anything.
After using Simple Pass, I am prompted at log on for a password, or to swipe a finger. I've been using the finger swipe just fine but today decided it was a pain and I just want it back the way it was. That is when I discovered that Windows thinks I have a Log on password. I have tried any and all passwords I know, including all the ones I entered into Simple Pass. I have tried just hitting enter, "password", you name it and it won't let me on. I can still gain access with the finger swipe but in the settings for the software it does not show any information about Windows Log On. (You can for example view other account passwords, just nothing about Windows Log On).
I tried accessing it through my device manager and I found where I can disable this, but alas, I need the Windows logon password that Simple Pass [evidently] assigned.
Can someone please suggest what is going on? I am sure this will lead to a problem in the future and I am so sick of trying to fix broken computers (hence why I bought a new one).
Thank you in advance

I have only seen this a couple of times and I don't have the answer...
I do not know how you managed to set up SimplePass without a typed in Windows password. OK, having said that: if you have done it, then it's done.
I would suggest that you get yourself over to AuthenTec, sign up for their forum, and ask this question in the context of the SimplePass (maybe omitting the dislike of the product since it is, after all, their means of being in business).
Why do this? Because I don't think it should have happened. From the few entries I have seen on the AuthenTec forum, Miroslav Buran (at AuthenTec) is knowlegable in his field and may be able to help you straighten this out before it causes problems.
Be sure to explain that you are using HP SimplePass and let them know the exact version of the SmplePass Software to get the best help. Tell them your Operating System / bit, too.
When SimplePass IS used in conjunction with a Windows password (as intended), it works very well as a rule.
I am sorry your introduction to the tool was rocky and your experience has been less than stellar.
I would be very interested in hearing how this is resolved. If I find anything helpful, I will post back to you here.
Kind Regards,
Dragon-Fur

Simple Pass not working with Windows 7 Premium

I have a Pavillion Notebook, model dv6-6b51sa running Windows 7 Home Premium 64bit O/S
For some time now my Simple Pass has not worked. I have uninstalled and reinstalled the programme but to no avail. I have read several posts to the community here and have tried just about all recommendations including; hard reset, system restore (in case it had anything to do with Windows updates) a BIOS update and shutting down and rebooting after each process.
Now, having reinstalled Simple Pass (from the HP Support website) , biometric devices do not even feature in Device Manager!
Can anyone kindly offer me assistance?

Hi @tagl
Welcome to HP Forums! I will be happy to help with the SimplePass problem you are experiencing. The fact you are missing a biometric device in your Device Manager would be a problem because for it to work you need the software and the accompanying biometric device. Here is the Validity Fingerprint Sensor Driver, install that and then see if you are able to use your fingerprint reader.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Hp Simple pass problem

Hi sir, I am having problem with my hp simple pass. whenever i am starting my laptop finger print reader light is blinking but when i am scanning my finger it goes off and i have to log in with my password. After log in to my laptop when i am opening hp simple pass application then it reads my finger and everything allright. Can you give me solution for this proble

Hi there
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel. I understand that your finprint reader is not working consistently. I am happy to help with this. Take a look through these pages, and see if anything works for you.
Troubleshooting a Fingerprint Reader (Windows 8)
Using HP SimplePass Fingerprint Reader (Windows 8)
Also, see the following to download the SimplePass software and reinstall if necessary: HP SimplePass Identity Protection Software
Let me know if there is any change or any other symptoms you may see.

HP Simple Pass not working with Windows 8.1 64bit

I had been using HP Simple Pass with my HP ENVY dv 6 64-bit (Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz). Now with installation of some updates during last few weeks, the HP Simple Pass is not working. I have downloaded sp61399 package and reinstalled the software but at the time of registering finger, it says "it looks you're having some trouble. Do you want to try again" I have tried again and again but the result is same. I also downloaded "HP SimplePass_V6.0.100.276.msi" and tried to install it but its install never completes and is terminated asking for another file in the middle. Please let me know how I can get rid of this problem?

Hello , Welcome back to the HP Support Forums! I came across your post about the HP Simple Pass, and wanted to assist you! You can always try using System Restore, to set your notebook back to a previous working state. Also, please review the following documents, as they may help to resolve the issue for you:HP Notebook PCs - Cannot Logon to Windows with SimplePass Fingerprint ReaderHP Notebook PCs - Troubleshooting a Fingerprint Reader (Windows 8) Please let me know if this information was helpful by clicking the thumbs up below.
Regards!

Hp Simple Pass on Windows 10 [Solution]

Hello guys Here i found a solution after searching lot of solution   I got it working on my pavilion dv6 6170us hope this works on all who had this problem   Problems you got : (Windows 10)My Fingerprint sensor not working on my hp laptopMy Vilidity sensory not recognized my sensorMy biometric sensor not working... cause of drivers Unable to install the drivers on Finger scanner blob blob blob.......................the only solution is here   Step : 1 First you need to Enable Biometric from adminstration 1. click on win+R ( this opens Run ) and Enter this code "gpedit.msc" as in screenshot Below
   2. This will open Local Group Plolicy Editor Follow the Screen shots      Double clik on the " Allow the Use of Biometrics " then enable it -> apply and set ok and close all the windows and reboot the system   Now you are almost done...............   Step : 2 ( This is main and the Step 1 too )
1. Click on win+x there select device manager
   2. Make sure you should be running this version of validity sensor ( Follow Screen shot below )    If not then Uninstall the drivers and Install them From WIndows update ( not by Hp drivers ) So that windows will install the required files which need This is because of Windows Hello Now you are done with is ( you should be sure about these 2 steps else nothing works )   Step : 3 There are 2 options for us to use 1. Winsows Finger Print Scanner
2. Hp Simple Pass  Hope i can tell you one thing that only one of these options/ software works 2. First i would like to Start from Hp Simple Pass a. You should not activate the windows Hello
b. Install HP simple Pass for Windows 10 from here ( for me out of many only this worked ) Click here c. Install and follow the HPSimplePass Instructions and reboot hope everything works fine ( tested and working ) If you activate the Windows Hello Fingerprint, then Simple pass dont open 1. Windows Hello FingerPrint Lock ( i Preffer this because this worked more perfect than simple pass ) a. click win then type "fingerprint" and click on settings as shown on screen shot below   b. When opened to setting First you need to set pin then only Windows Hello will be turned on ( for Fingerprint option to enable)  c. There click on add and Follow the Windows finger print Instructions
and finally you are done In this case the Hp Simple Pass dont work/ open If you click on remove then Hp simple pass will work and you will get working   Good Luck guys Hope this will help you all

Hello,
This is a very good explanation, but does not work with the Home version because gpedit.msc does not exist in this version.
Thank you in advance for your assistance

The same problem again with HP Simple Pass fingerprint reader after upfrading from Firefox 4 to Firefox 5. I have already installed HPSimPlePass 7.0.74.0 to fix the problem after upgrading to Firefox 4.

I have a HP Pavilion dv6 with a fingerprint reader. I had the same problem as many other people when upgrading to Firefox 4, : I couldn't use the HP Simple Pass to enter a website needing a username and password by just swiping my fingerprint. I fixed the problem by downloading the new HPSimPlePass 7.0.74.0. This fixed the problem and I was very happy. Since upgrading to Firefox 5 I have the same problem again, but I already have the new version of HP Simple Pass. How can this be fixed so that I can use this fingerprint scan feature again, or where can I download Firefox 4 again?

''FredMcD [[#answer-709783|said]]''
<blockquote>
The programers know of this and are working on it.
</blockquote>

I downloaded Windows 10 and my Simple Pass is not working.

I downloaded Windows 10 and now my Simple Pass is not working. I get a message that HP Connected Remote isn't responding and to be sure the service is running. I went under programs and repaired it but I still get the same message. Thanks in advance for your help. Please don't make it too complicated.

DUPLICATE POST
Please see: https://discussions.apple.com/thread/5513386?tstart=0

Problem regarding Hp Simple Pass

Hi, My name is prosenjit and i am using one of your Hp pavilion dv6-7011TX,one of my family member may have activated hp simple pass arfter that when ever i press the power button initially it boots but after some time the desktop disappears and the whole screen becomes blank.I am not able to work. So, please send the feedback as soon as possible cause its hampering my work. RegardsProsenjit8420177927

Hi there
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel. I understand that your finprint reader is not working consistently. I am happy to help with this. Take a look through these pages, and see if anything works for you.
Troubleshooting a Fingerprint Reader (Windows 8)
Using HP SimplePass Fingerprint Reader (Windows 8)
Also, see the following to download the SimplePass software and reinstall if necessary: HP SimplePass Identity Protection Software
Let me know if there is any change or any other symptoms you may see.

HP Simple Pass not working with Microsoft Edge in Windows 10

I up graded to windows 10 and now I find that HP Simple Pass does not work with Microsoft Edge, despite the fact that it continues to work with the windows 10 sign in.Would appreciate any thoughts on how to fix HP Simple Pass to work with Microsoft Edge. Thank you

I got an answer here:http://h30492.www3.hp.com/t5/Notebook-Betriebssysteme-und-Software/SimplePass-und-Edge/m-p/363610#M34997 Edge doesn't support that kind of plugins at the moment, MS is working on it.

Simple-pass problem

for some reason, my daughther's hp envy23 got v=crazy and asks herto confiem the simple pass password. we only remember the PIN code. how can we pass this or disabe this now and continue working?screenshot attached.thanks for your support. picture .

Hi there
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel. I understand that your finprint reader is not working consistently. I am happy to help with this. Take a look through these pages, and see if anything works for you.
Troubleshooting a Fingerprint Reader (Windows 8)
Using HP SimplePass Fingerprint Reader (Windows 8)
Also, see the following to download the SimplePass software and reinstall if necessary: HP SimplePass Identity Protection Software
Let me know if there is any change or any other symptoms you may see.

Opening hotmail: Please refresh your browser window, When you access your Windows Live Hotmail account from more than one computer, we ask you to sign in again to help keep your account private and secure . Refreshed but no change. in Safari no problem

opening hotmail in firefox: Please refresh your browser window, When you access your Windows Live Hotmail account from more than one computer, we ask you to sign in again to help keep your account private and secure . Refreshed but no change. in Safari no problem

Go to '''Options '''on Firefox Browser-->'''Advanced'''-->''Click on'' '''Network '''tab-->''Select '''''Settings'''-->''Select '''''Use System Proxy Settings
'''

Pavilion dv8t 1200 - simple pass/digital persona software won't install

Howdy,
Windows 7 Home Premimum 64 bit
Intel Core i7 Q720 @1.60GHz
Pavilion dv8t - 1200 Notebook PC
The reader worked fine for the first few months/year, however it then only started working for signing in & occasionaly for sites & gTalk. I was cool with that...annoyed, but cool. Oh, it also didn't work to sign in if I had to sign in again after the screen saver came up or if the machine went into hybernate.
Today I decided to see if there was an update or if I could get it working for something other than signing in. After installing what was most likely the wrong package, I uninstalled it through the Program Manager.
I then shut down the machine, ran CCleaner (there were digital persona errors removed...about 8) & went to install sp50048 which I believe is the correct one for my machine.
During the install it tells me the folder/files already exist, (even though I uninstalled it) & ithey do, then at the instal phase "Registering Modules" I receive the following error:
Error 1722
InstallDPPassFilter_x64.4D0EAAF1_2D33_4FFF_AA08_6...
And then in rolls it back.
I turned off the biometric devices in the control panel, ran CCleaner again, shut the machine down completely, tried installing again & had the same issue.
I turned the biometrics on in the control panel & recieve this message:
"Biometric devices are turned on, however I'm told “Windows did not find any biometric devices on this computer. You might need to attach your device or install device drivers.”
I have tried a few methods from 'solved' under both simple pass & digital persona
Thank you all for reading & attempting to help.

Howdy,
Thank you for your advice, however it did not work out.
Addressing each point in succession:
I can not get Digital Persona to install, therefore I can not interact with it hence none of the steps in the Setup and Use HP SimplePass Fingerprint Reader were available to moi.
Troubleshoot a Fingerprint Reader did not solve the issue, however I did go through the steps there so I shall describe my results in an effort to see if it helps home in on the problem.
All files used to update were pulled from the hp.com site using my Product Number.
Update the BIOS - BIOS was up to date
Enable Biometric Support (in BIOS) - Following the instructions it appears mine is always in the state: Enable
Check for Windows Support - Validity Sensor appears under Biometric Devices in the Device Manager
Update the Device Driver - (Had deleted the driver previously, so installed & updated) - Updated/Installed
Update the Access Manager - Attempted to install Digital Persona 5.1.0.175 A, but again during the install it gave me the same error (as my original post describes) & did not install.
As a final note, Windows does not see the reader in the Control Panel (large icons) Biometric devices even though it is turned on.
The reader worked fine before I tried to update it to a newer version & I still believe I installed an incorrect version of the Simple Pass software.

HP Pavilion DV6 Notebook / Simple Pass Inactive

I have a HP Pavilion DV6 notebook. The Simple Pass program has been set up and was working for a year and all of a sudden I stopped getting the prompt to scan my finger as I accessed registered websites needing logins. My fingerprint reader still works because I am prompted to scan to unlock my laptop. I just doesn't work on website logins. Suggestions to fix???

CH_jc wrote:
The product number is A6Y60UA#ABA and the operating system is Windows 7. Operating system is the same as prior to the Simple Pass becoming inactive. No software changes or updates have been done since the problem started. Thanks!
Hello CH_jc.
Have you tried uninstalling and reinstalling the Simple Pass application? Here is a link to the latest version.
Have a great day!
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.

Simple Pass Access to Windows problem

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