Simple pass stopped remembering my passwords

My Simple Pass fingerprint reader was working fine. When I went to Internet sites that I needed to log in to, I could just swipe my finger.
All of a sudden for no reason that I can think of, it no longer gave me the option of swiping my fingerprint to log in to Web sites. I still can use it when I start up, but not for Web sites.
I also can't find how to turn the "remember passwords" feature on again.
Thanks for any help.

Mtorwy,
There are many versions of SimplePass, many versions of Windows, lots of models of computers -- many versions of the fingerprint drivers.
There is a lot that can go wrong.
It may be that the database is just "stuck".
Start with the section named Pile of Rubble in the following Dragon Document:
Simple Instructions to Upgrade HP SimplePass
There is a lot of other information in the document.
As a matter of note: The "remember passwords" function is in Settings. When the program is performing correctly, this feature should not stop working on its own.
If the Pile of Rubble - Hard Reset fails to provide the desired results, consider trying other repair options in the document.
For example, You might try the following Sections in the document (in order):
Export Webcards
Complete Backups
Create Restore Point
(Re) Install the Existing Fingerprint Driver from the Device Manager
If you are running Series 6 SimplePass then:
SimplePass Repair – Series 6
OR, if you are running Series 8 SimplePass, then:
HP SimplePass Software >> sub-section Series 8 >> (Re)Install the latest version of the software over the top of your existing software
You may, of course, use any / all-of the information in the document as needed and according to your situation.
Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
Although I strive to reflect HP's best practices, I do not work for HP.
Click Accept as Solution when the Answer is a good Fix or Workaround!
Kind Regards,
Dragon-Fur

Similar Messages

Simple pass stopped working

the simple pass works for the logon screen but has stopped working on the webpages where i have the password saved, it worked last night but today its not working at all how do i fix this

tessiss
I am sorry you are having problems.
If your system happens to be an upgrade from Windows 8 to Windows 8.1, then the failure may be one of the casualties of running a hybrid File System. This is a personal opinion and it is based on personal experience. Others may have a different opinion.
The System Restore frequently performs better in Safe Mode.
System Restore Overview
In case you missed these instructions in the document above, the following provides suggestions of what to do when System Restore fails:
Using Microsoft System Restore (Windows 8)
Native FingerPrint Logon
The Native Windows Logon should still be on the system - it is separate from the HP SimplePass program. As long as you did not remove / uninstall the BIOMETRICS sign-in options, that is, you did not remove any except the HP SimplePass program from Programs and Features, then the Native Windows Logon is still intact.
Understand that the Validity Software in Programs and Features is indeed part of Windows software and should not be removed.
You have, at this point, reinstalled your Validity Sensor Driver into your Device Manager -- that, along with the Biometrics sign-in options should be sufficient for the Native logon.
Windows key > type anywhere pc > click on PC Settings > Accounts > Sign-in Options
HP SimplePass Versions
The version 6.x HP SimplePass provided in the document is the latest in the Series 6:
sp63224 HP SimplePass V6.0.100.276 Win7-8
If you prefer, there are older versions available - although in most cases, it is recommended you do not run any version older than sp61399 HP SimplePass V6.0.100.272 Win7-8
Series 8 HP SimplePass is a different program. The algorithms used to encrypt the passwords is completely different; the programs are hostile to one another -- you are correct in thinking these are not the same thing. You can run one Series OR the other Series but you cannot have both programs on the computer at the same time.
I cannot force the Restore Point to work if it won't although I do wonder at the failure in the academic sense. These are not questions to which I need answers -- you might consider the answers for your own purposes in determinng how to use System Restore in the Future:
Is the system an Upgrade?
Was the system completely quiescent (no programs running) at the time you created the Restore point?
Were you connected to AC Power?
Are the Windows Updates current?
Is your HP 3D DriveGuard Driver installed and current?
Unfortunately, I do not have a solution.
Should I think of anything that I have not included in the Instructions to Upgrade HP SimplePass , I will post back.
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

Hp Simple Pass stopped working Pavilion dv7 4183cl

the HP SimplePass on our Pavilion dv7 laptop has stopped working properly - when I scan my fingerprint it takes me to Google.com for every location I have set up instead of going to the correct location - this just started a few days ago. When I check the login and location information it's correct but it will not take me anywhere but Google.com - any ideas on what is going on here?

Hello Rsculthor,
Your simple pass is not working correctly.
You may have had an update come through the system that corrupted the software.
Since it has not been to long since the problem started, you can run a system restore.
This will take the system back to when everything was working correctly without affecting your personal files.
Here is a link on how to do a restore.
Let me know how everything goes.

Mail - stopped remembering my passwords??!!

So reasons best and only known to it's self, mail has begun forgetting all passwords for every account, i alway re-enter them, and tell it to remember in the keychain, but no luck, i also tryed resetting my key chain as well as firstaid but no cigar!!
any suggestions, this is getting a little annoying now
thanks.
M@

Mtorwy,
There are many versions of SimplePass, many versions of Windows, lots of models of computers -- many versions of the fingerprint drivers.
There is a lot that can go wrong.
It may be that the database is just "stuck".
Start with the section named Pile of Rubble in the following Dragon Document:
Simple Instructions to Upgrade HP SimplePass
There is a lot of other information in the document.
As a matter of note: The "remember passwords" function is in Settings. When the program is performing correctly, this feature should not stop working on its own.
If the Pile of Rubble - Hard Reset fails to provide the desired results, consider trying other repair options in the document.
For example, You might try the following Sections in the document (in order):
Export Webcards
Complete Backups
Create Restore Point
(Re) Install the Existing Fingerprint Driver from the Device Manager
If you are running Series 6 SimplePass then:
SimplePass Repair – Series 6
OR, if you are running Series 8 SimplePass, then:
HP SimplePass Software >> sub-section Series 8 >> (Re)Install the latest version of the software over the top of your existing software
You may, of course, use any / all-of the information in the document as needed and according to your situation.
Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
Although I strive to reflect HP's best practices, I do not work for HP.
Click Accept as Solution when the Answer is a good Fix or Workaround!
Kind Regards,
Dragon-Fur

HP simple pass - HP 15-g021nr Notebook PC

HP 15-g021nr Notebook PC - Model J9L81UA#ABA - I am trying to get the HP simple running with the Fingerprint scanner, I have downloaded all the necessary files: SP67379, SP68419, SP66143, SP64339, SP63752, MY Bios ver is F.32, Now it says that my model has this feature, However, it tells me to look for the Biometric device in Device manager, and I do not have that. Also, for the Validity Fingerprint Sensor Driver. It is not listed under my Driver - Keyboard, Mouse, and Input Devices section, Any help would be great.
FYI: I have been using the simple pass just using a password to start off and it functions just fine in Internet Explorer, I switch to Chrome and it does not want to pop up when its suppose to for a new site.
I hope this is fixable..

@socalifgirl8 ,
Hello and thank you for posting on the HP support forums. It seems as if you have done the correct steps in trying to resolve your SimplePass issue as far as you can with software and drivers.
One thing you may want to try is to do this while in safe mode. If you go in and boot your system into safe mode. In safe mode you can remove the software and drivers dealing with the biometrics. Once that is done then reboot into normal windows mode.
Windows 8 Safe Mode
Reinstall the drivers now and see if it picks up the hardware. If it does not then back up all your data and have any software you have installed ready to reload. Now you will want to do a full system recovery back to out of box configuration.
Windows 8 System Recovery
If you biometrics are still not showing up at this point you would want to look into a repair. For this you will want to call HP phone support.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Please let me know how this works for you.
Thank you again for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

Will the latest firefox work with hp simple pass?

I have been avoiding updating Firefox to the latest version because the last time I did so, my HP Simple Pass stopped working with Firefox. I'd like some assurance that they will work together in the newest version.

Check with HP support for that type of assurance.

HP Simple Pass appears to have created its own Windows Log on Password

HP Pavillion M6 1035 Lap Top
Windows 7 64-bit
Hi, I recently bough this computer and reluctantly (cause I knew it would cause a problem) agreed to let HP Simple Pass help me manage my passwords about a month into ownership.
When I originally set up my computer I did not create any passwords for the log on (no need for me to). If prompted I just clicked enter. As far as I remember, before I set up HP Simple Pass, I was not prompted to log on at start up or I just clicked enter and- it loaded straight to my desk top. I certainly never had to type anything.
After using Simple Pass, I am prompted at log on for a password, or to swipe a finger. I've been using the finger swipe just fine but today decided it was a pain and I just want it back the way it was. That is when I discovered that Windows thinks I have a Log on password. I have tried any and all passwords I know, including all the ones I entered into Simple Pass. I have tried just hitting enter, "password", you name it and it won't let me on. I can still gain access with the finger swipe but in the settings for the software it does not show any information about Windows Log On. (You can for example view other account passwords, just nothing about Windows Log On).
I tried accessing it through my device manager and I found where I can disable this, but alas, I need the Windows logon password that Simple Pass [evidently] assigned.
Can someone please suggest what is going on? I am sure this will lead to a problem in the future and I am so sick of trying to fix broken computers (hence why I bought a new one).
Thank you in advance

I have only seen this a couple of times and I don't have the answer...
I do not know how you managed to set up SimplePass without a typed in Windows password. OK, having said that: if you have done it, then it's done.
I would suggest that you get yourself over to AuthenTec, sign up for their forum, and ask this question in the context of the SimplePass (maybe omitting the dislike of the product since it is, after all, their means of being in business).
Why do this? Because I don't think it should have happened. From the few entries I have seen on the AuthenTec forum, Miroslav Buran (at AuthenTec) is knowlegable in his field and may be able to help you straighten this out before it causes problems.
Be sure to explain that you are using HP SimplePass and let them know the exact version of the SmplePass Software to get the best help. Tell them your Operating System / bit, too.
When SimplePass IS used in conjunction with a Windows password (as intended), it works very well as a rule.
I am sorry your introduction to the tool was rocky and your experience has been less than stellar.
I would be very interested in hearing how this is resolved. If I find anything helpful, I will post back to you here.
Kind Regards,
Dragon-Fur

How can I stop Firefox from remembering a password for a site, so anyone on a shared computer can't use it?

Someone who used our home computer must have clicked "Do you want Firefox to remember this password?" when using one of my shopping sites. So now when I try to sign in to that site, the password and email are already filled in, and I just have to click. Anybody can do that and I want to stop it. Tried changing the password, but it was no good.

I am trying to get Java to work on my Firefox browser. I have followed all the suggestions on the Java website and also all that I can find on the Mozilla support.
Can anyone please help me as this is important to my work.
When I do a check on the java website it says I need a plugin; but when I try to check which plugin, there is no plug in that is available. I have checked my plug in manager and all my plugins are up to date.
Please help. (I have downloaded the latest java - java SE7 update 25)
Nigeld

I have HP Simple Pass on my HHP laptop & all saved passwords are no longer avail since updating Firefox.

All of my saved passwords that I could enter by swiping my finger on my HP laptop with SimplePass are no longer useable since updating Firefox. I receive the following error message every time I try to use Simple Pass: "Firefox doesn't know how to open this address, because the protocol (dpql) isn't associated with any program,"

Digital Persona got out of the consumer touch pad software business, and HP selected Egistec to handle HP Simple Pass.
https://support.mozilla.com/en-US/questions/808105#answer-173165
http://www.egistec.com/websitedownload/patch/bioexcess/HPSimPlePass7.0.74.0.zip

Why won't my HP simple pass password software work ?

my hp simple pass and norton form filler worked fine with 3.6 but neither work with ff4.0.

The company that make the bioscanner for HP have abandoned it. For more details see https://support.mozilla.com/en-US/questions/799388
Symantec need to update their Firefox add-ons so that they are compatible with Firefox 4. They have indicated that for Norton 360 they plan to release an update to Norton 360 to support Firefox 4 in early May - http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100720113635EN&ln=en_US
I do not know about the time scale for updates for other Norton products. Pending the update by Symantec, if you want to use the Norton add-ons you will need to downgrade to Firefox 3.6.
To downgrade to Firefox 3.6 first uninstall Firefox 4, but do not select the option to "Remove my Firefox personal data". If you select that option it will delete your bookmarks, passwords and other user data.
You can then install the latest version of Firefox 3.6 available from http://www.mozilla.com/en-US/firefox/all-older.html - it will automatically use your current bookmarks, passwords etc.
To avoid possible problems with downgrading, I recommend going to your profile folder and deleting the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite and localstore.rdf. Deleting these files will force Firefox to rebuild the list of installed extensions, checking their compatibility, and reset toolbar customizations.
For details of how to find your profile folder see https://support.mozilla.com/kb/Profiles

I had to restart my mac and couldn't remember my password and had to create a new keychain, help?? i just want to stop all these pop up screens coming up now, how do i retrieve my original password?

i had to restart my mac and couldn't remember my password and had to create a new keychain, help?? i just want to stop all these pop up screens coming up now, how do i retrieve my original password?

I'm not quite sure I understand what you're saying? Have you gained access to your mac, but getting pop-ups about your old password? If you have access, you could always copy important files and reinstall OS X from scratch. Also you could use the Mac as an external hard drive if you have another Mac doing the same. Those are probably the easiests ways. If it was easy to just go ahead and change passwords as so, security would be an issue. How is your computer locked? Is it a filevault password, or how much do you have access?

Ipad stopped remembering passwords

Ipad stopped remembering passwords. I just updated and now it will not remember usernames or passwords. I verified the safari setting to remember passwords is on. Found several other links complaining about this, but no fix. Is this a ML issue or Safari?

I'm having this problem as well. It seems like it was a more recent firefox update. I temporary solved this by deleting my sqlite keyfile as described in another post I found in a different forum, but it's since reoccured.
After I restart my system and run firefox, it's like it's running right after an update, or an install. None of my settings are saved, and password and cookies don't appear to be loaded either.
Is there any debug information I can provide?
I'm running Windows 7 Ultimate 64 bit and Firefox 3.6.13.
Oddly if I close and restart Firefox it's fine. It's only after a Windows restart that I see an issue. Disk check runs clean. I've also deleted my profile directory and had FF recreate it. Still having issues though.

Changing Simple Pass password

How do I change my Simple Pass password?

Hi,
You may want to check Password Manager on the following document:
HP Simplepass
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

After updating tot the newest version of firefox, the browser asks me everytime if I want it to remember my passwords. I don't want that. How do I stop this?

In the left corner of the browser I see a key now and every time I log in to a site or e-mail a pop-up shows up, asking me if i want to remember the password. I don't want the browser to do this. It's quite annoying. How do I turn this feature permanently off.

Go to Options -> Security, and uncheck the "Remember Passwords for Sites" Checkbox.

4 is not compatable with my HP simple pass identity protection using the fingertip reader. How do i make it work? IE9 works fine. Do I have to stop using FireFox??

I have a HP DV7-4165 that has Windows 7 64 bit and features the HP simple pass identity protection using the fingertip reader. My Firefox support says " If you have the Firefox browser on your computer when your HP SimplePass Identity Protection software is installed, a Firefox extension will also be installed that enables support for use of fingerprints with the Firefox browser." Once I updated to Firefox 4 it doesn't work anymore.

I have the same problem. Hopefully, those with HP Simplepass from Egistec will have relief. Here's the email I got from their customer support:
"Thank you for contacting EgisTec and your interest on our products.
Currently HP SimplePass does not support Firefox 4. However, our development team is working on this and the updated version of HP SimplePass will support Firefox4 in the near future. We will inform you by mail when it is ready.
Please visit our website regularly to look for further updates on our products.
Thank you very much for your valuable feedback.
Yours Sincerely
EgisTec Customer Service"

Simple pass stopped remembering my passwords

Similar Messages

Maybe you are looking for