Simple pass stopped working

the simple pass works for the logon screen but has stopped working on the webpages where i have the password saved, it worked last night but today its not working at all how do i fix this

tessiss
I am sorry you are having problems.
If your system happens to be an upgrade from Windows 8 to Windows 8.1, then the failure may be one of the casualties of running a hybrid File System. This is a personal opinion and it is based on personal experience. Others may have a different opinion.
The System Restore frequently performs better in Safe Mode.
System Restore Overview
In case you missed these instructions in the document above, the following provides suggestions of what to do when System Restore fails:
Using Microsoft System Restore (Windows 8)
Native FingerPrint Logon
The Native Windows Logon should still be on the system - it is separate from the HP SimplePass program. As long as you did not remove / uninstall the BIOMETRICS sign-in options, that is, you did not remove any except the HP SimplePass program from Programs and Features, then the Native Windows Logon is still intact.
Understand that the Validity Software in Programs and Features is indeed part of Windows software and should not be removed.
You have, at this point, reinstalled your Validity Sensor Driver into your Device Manager -- that, along with the Biometrics sign-in options should be sufficient for the Native logon.
Windows key > type anywhere pc > click on PC Settings > Accounts > Sign-in Options
HP SimplePass Versions
The version 6.x HP SimplePass provided in the document is the latest in the Series 6:
sp63224 HP SimplePass V6.0.100.276 Win7-8
If you prefer, there are older versions available - although in most cases, it is recommended you do not run any version older than sp61399 HP SimplePass V6.0.100.272 Win7-8
Series 8 HP SimplePass is a different program. The algorithms used to encrypt the passwords is completely different; the programs are hostile to one another -- you are correct in thinking these are not the same thing. You can run one Series OR the other Series but you cannot have both programs on the computer at the same time.
I cannot force the Restore Point to work if it won't although I do wonder at the failure in the academic sense. These are not questions to which I need answers -- you might consider the answers for your own purposes in determinng how to use System Restore in the Future:
Is the system an Upgrade?
Was the system completely quiescent (no programs running) at the time you created the Restore point?
Were you connected to AC Power?
Are the Windows Updates current?
Is your HP 3D DriveGuard Driver installed and current?
Unfortunately, I do not have a solution.
Should I think of anything that I have not included in the Instructions to Upgrade HP SimplePass , I will post back.
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

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Hp Simple Pass stopped working Pavilion dv7 4183cl

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Hello Rsculthor,
Your simple pass is not working correctly.
You may have had an update come through the system that corrupted the software.
Since it has not been to long since the problem started, you can run a system restore.
This will take the system back to when everything was working correctly without affecting your personal files.
Here is a link on how to do a restore.
Let me know how everything goes.

Hp Simple Pass Not working with Bank Accounts?

Hi,
I bought the HP Envy Touvhsmart j-158ca, but i am having lots of trouble using this for loging into my bank accounts ( TD Canada Trust, Scotia Bank, Bank of Montreal..., any bank...). I cannot login to these banks at all. I contacte the Hp department, they asked me to perform a driver update, BIOS update, REcovery, Unistall/Reinstall Simple Pass,....... Has HP downgraded its new fingerprint reader from Digital Persona? The old Digital Persona used to login to any of these bank accounts flawlesssly, but now, its impossible with the new Simple Pass.
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I got an answer here:http://h30492.www3.hp.com/t5/Notebook-Betriebssysteme-und-Software/SimplePass-und-Edge/m-p/363610#M34997 Edge doesn't support that kind of plugins at the moment, MS is working on it.

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I am having a "HP ENVY 15t-j100 Select Edition CTO Notebook PC " . Simple pass was working fine till today morning now all of a sudden it is showing an error message "Sensor not connected.Please connect sensor and try again" .
I tried the maximum methods for troubleshooting like uninstalling and reinstalling driver , software , updating them any many others.
the finger print sensor is working during log in and other occasions. but simple pass is not working.
My OS is Windows 8.1 (64 bit)
Kindly resolute my problem as soon as possible. Thank You
E-mail Id : [edited phone and email by moderator]

Hi @Annamalai007
Welcome to the HP Forums!
It is a terrific place to find answers.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I see that your Simplepass was working until this morning when it was not. You have uninstalled and reinstalled software and updated the drivers but no change.
Was there any updates installed?
Have you tried dong a restore back to when it was all working? HP PCs - Using Microsoft System Restore (Windows 8)
Next I would do a Refresh Your PC to Resolve Problems (Windows 8).
If the issue still remains I suggest you do a recovery back to factory. HP PCs - Performing an HP System Recovery (Windows 8) . During the recovery process you will notice an option to backup your personal files to prevent data loss. If you have not recently done one I suggest you do one now.
HP PCs - Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8)
I hope this helps.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Simple pass not working windows 10

simple pass not working, does not recognise windows password at start to gain access to system, no flashing light, driversin software only go to windows 8.1.How do I reset the lot or reinstall simple pass?

I have an HP Elitebook 8760W. I cannot get Simplepass or Windows Hello to recognize my Validity VFM-471 fingerprint reader. I'm not sure I have the right driver installed for the Validity hardware. Could someone please point me to a link for the proper Win 8.1 driver? I'm trying to make this work on Windows Pro 64 Bit. I have tried everything to make this work. Both Simplepass and Window Hello recognize the fingerprint read while I'm setting it up, but when rebooting and trying to log in with the fingerprint function - it doesn't act like it is even working. I've tried all of the suggestions on the instructions to no avail. The Laptop works just fine without the fingerprint scanner, and I guess I can live without it, but I've been used to using it on Windows 7 for so long, I'd like to have it working agian. Any suggestions or hellp would be greatly appreciated. Thanks in advance.

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I got an answer here:http://h30492.www3.hp.com/t5/Notebook-Betriebssysteme-und-Software/SimplePass-und-Edge/m-p/363610#M34997 Edge doesn't support that kind of plugins at the moment, MS is working on it.

Simple pass stopped remembering my passwords

My Simple Pass fingerprint reader was working fine. When I went to Internet sites that I needed to log in to, I could just swipe my finger.
All of a sudden for no reason that I can think of, it no longer gave me the option of swiping my fingerprint to log in to Web sites. I still can use it when I start up, but not for Web sites.
I also can't find how to turn the "remember passwords" feature on again.
Thanks for any help.

Mtorwy,
There are many versions of SimplePass, many versions of Windows, lots of models of computers -- many versions of the fingerprint drivers.
There is a lot that can go wrong.
It may be that the database is just "stuck".
Start with the section named Pile of Rubble in the following Dragon Document:
Simple Instructions to Upgrade HP SimplePass
There is a lot of other information in the document.
As a matter of note: The "remember passwords" function is in Settings. When the program is performing correctly, this feature should not stop working on its own.
If the Pile of Rubble - Hard Reset fails to provide the desired results, consider trying other repair options in the document.
For example, You might try the following Sections in the document (in order):
Export Webcards
Complete Backups
Create Restore Point
(Re) Install the Existing Fingerprint Driver from the Device Manager
If you are running Series 6 SimplePass then:
SimplePass Repair – Series 6
OR, if you are running Series 8 SimplePass, then:
HP SimplePass Software >> sub-section Series 8 >> (Re)Install the latest version of the software over the top of your existing software
You may, of course, use any / all-of the information in the document as needed and according to your situation.
Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
Although I strive to reflect HP's best practices, I do not work for HP.
Click Accept as Solution when the Answer is a good Fix or Workaround!
Kind Regards,
Dragon-Fur

Simple Pass not working with Windows 7 Premium

I have a Pavillion Notebook, model dv6-6b51sa running Windows 7 Home Premium 64bit O/S
For some time now my Simple Pass has not worked. I have uninstalled and reinstalled the programme but to no avail. I have read several posts to the community here and have tried just about all recommendations including; hard reset, system restore (in case it had anything to do with Windows updates) a BIOS update and shutting down and rebooting after each process.
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Hi @tagl
Welcome to HP Forums! I will be happy to help with the SimplePass problem you are experiencing. The fact you are missing a biometric device in your Device Manager would be a problem because for it to work you need the software and the accompanying biometric device. Here is the Validity Fingerprint Sensor Driver, install that and then see if you are able to use your fingerprint reader.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

HP Simple Pass not working with fingerprint snanner

I have just purchased a new laptop namely the HP Envy 17. One of the primary reasons for me aquiring this product as apposed to other similar products was due to the built in fingerprint scanner. You can imgine my disbelief when i now discover that the windows version 8.1 pre-loaded on this unit doesnt work with the scanner or the built in scanner sofeware HP Simple Pass.
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Thanks

Hello @BJordaan,
Welcome to the HP Forums.
It appears that the HP Simplepass isn't working correctly for you. I will try to assist you with this.
Start by making sure all updates have been completed on the notebook.
After that try this document: Troubleshooting a Fingerprint Reader (Windows 8).
I will also provide this document: Using HP SimplePass Fingerprint Reader (Windows 8).
Let me know how this goes.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

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Simple pass not working

sir
my mother board replaced amd board to intelboard.
After changed my beats audio and Hp simple pass fingure print not working. kindly give me any solution.

@Siludv6
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

HP Simple Pass not working correctly

When I first bought my HP Envy 15.6" Notebook the HP Simple Pass worked correctly. It would save my passwords and it would also log me in using my finger print. After a few altercations with updating and having to recover my laptop, HP Simple Pass constantly asks for my passwords, will never connect to servers, and has no finger print software anymore. All of my drivers are up to date. What do I need to do to fix this problem?

Get your full Model number or Product number from the Service Tag attached to bottom of laptop (may be under battery)
How Do I Find My Model Number or Product Number
Once you have the info, use the button at top of this page titled "Support", then click "Download drivers" from the menu. Enter your Product Number. After entering PN click 'Go". On the next page use the dropdown menu to select your Operating System, click Next. A list will populate with drivers/software. Get the latest Validity Driver and SimplePass Software.
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

Simple pass not working - Win 10 Preview

Hi, Simple pass is not working on Windows 10. When I load it up it says that I seem to have some trouble - do you want to try again... but I don't get any further... trying the Win 10 Preview log in (PC Settings) with finger print gives an error.  I saw : http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/HP-SimplePass-Identity-Protection-Validity-fingerprint-and/m-p/742013 but it was for Win 7.    Is there something I can do to get finger print working ? my laptop is : HP Pavilion DV6 6053ea

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I am pleased to provide assistance on behalf of HP. I do not work for HP.

HP Simple Pass not working with Windows 8.1 64bit

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Hello , Welcome back to the HP Support Forums! I came across your post about the HP Simple Pass, and wanted to assist you! You can always try using System Restore, to set your notebook back to a previous working state. Also, please review the following documents, as they may help to resolve the issue for you:HP Notebook PCs - Cannot Logon to Windows with SimplePass Fingerprint ReaderHP Notebook PCs - Troubleshooting a Fingerprint Reader (Windows 8) Please let me know if this information was helpful by clicking the thumbs up below.
Regards!

Simple pass stopped working

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