Simple Question about Serial Number

I'm really sorry if this is amateur, but earlier I bought a serial number on-line for Pages and it says it was electronically delivered. (I have a paper to write tonight). But I can only find one serial-number-looking-thing within the two emails they sent me and when I type it in to Pages it says it's an incorrect number. Am I looking in the wrong place? How long is the number usually? The only reason why I'm asking on here is because the number to call for support closes at 8:00 pm and it's 8:30. I'm desperate.

First of all, I don't think you can buy a serial number for Pages alone -- you have to buy a serial number for iWork. Assuming you are talking about iWork08, my serial number has this makeup:
XXXX-XXXX-XXXX-XXXX-XXXX-XXX
where "X" represents an alpha-numeric character. All alpha characters are in upper case.

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