Simple question - very bad service :(
First the rant then the question if you even care to answer it. Spent over 20 minutes trying to get a sensible answer from the **bleep** at the chat session. This is what you normally get when you are a HUGE greedy company trying to mazimaze profits at the expense of good service. They know they can get away with it on the individual level and dont care. This is not the first time I have had that bad experience. HEY Verizon, AMERICANS need jobs. WHY NOT move the support center over here? Well, what do you know. Bad managment, bad decisions, bad support. If they knew what they were doing they would not waste money by putting a Verizon store on every block! Good companies, like APPLE dont have to beg customere to come in.
ALL I want to know. Verizon sent me a DSL modem. Inside are numerious settings and configurations. I am technical and understand most of these and some generally. ALL I want however, is the data usage, so I can relay it to another Verizon salesman where we were looking at wireless options.
Thats all. Do you think they could help me understand the send and receive counts? NO. I was told NOBODY in verizon could help me with that question. As much as i find that incredulous that is what he insisted, mr{edited for privacy}. That was even after waiting 17 minutes to get to what I was told was an american on the west coast. So all told wasted almost 40 minutes. Wonderful.
Is that a byte count? a bit count. a packet count. what are the packet sizes. Anything would help.
The numbers were 21638651 send , 38217653 receive. The uptime was 303 hours 13 minutes. I am assuming/hoping, the counters were reset on power on and occur within the uptime.
Thanks for responding we were glad to help.
Tonya D.
Similar Messages
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Very bad service center in noida
I have purchased nokia C-5, IMEI No.******************, on 12/9/2010 since then the hand set is giving trouble and it was sent to nokia service center at Micronas Telecom c-4,sec-2,Noida, on dated 24/09/2010, job sheet no.153433527/100924/124. As per this job sheet the service center has mentioned that application has crashed and it will be serviced. After servicing I was handover handset on 4/10/2010 and found that back panel of the phone gradually become loose while using which caused program not running properly and handset frequently hanging.
Due to this I am wasting lot of time to visit the above service centre which has no result. I will be very grateful if my hand set either changed or repair properly as it is useless for me to use in this condition. You are requested to resolve the above problem at the earliest.
This is in case reference number is 1-11189273826 and reference to your email dated 16.10.2010, wherein it has been intimated that the phone in question has been tempered. In this context I have already mentioned in my earlier mail that after receiving the hand set from service centre, it was giving problem like back panel of the phone gradually become loose while using which caused program not running properly and handset frequently hanging for which the hand set had been delivered 8.10.2010 at MICRONAS Telecom service centre. The job sheet No. 153433527/101008/131 dated 08/10/2010 indicates that handset display is blank, battery overheating, however the hand set was in working condition.
It is once again requested to look into the matter and resolve the problem immediately as the handset was lying at the above service centre from 24.9.2010 to 4.10.2010 and it is still lying again at the above service from 8.10.2010 to never tempered by me and in-between 4.10.2010 to 8.10.2010 I was continuously speaking with your engineer Mr. Ved and Sumit during 5.10.2010 to 6.10.2010 of above service centre. On their suggestions I had delivered the above hand set as they have promised me that it is a minor problem and it will be get it done immediately. Being a NOKIA hand user for the last six years, I feel very dishearten for such allegation for tempering the mobile handset.
MODERATOR'S NOTE:
We have removed your IMEI from the post as it is unwise to post such personal information on a public forum. This is for your personal safety and privacy.
Kind Regards.
shiv kumar center for railway inforamtion systemthis is a public forum & nokia is not bound to answer your query / provide relief.. contact nokia customer care rather...
Nokia E71, E72 -
A simple question about bad coding
Hi, to cut a long story short i am coding a small section that changes the colour of a panel depending on the hour of the day, however i don't want to write 24 if statements to check what the hour is, now i have been coding all day and am having a bit of a mental block....can anybody think of another solution?
If not, would it be bad practice to have 24 if statements in a method to check such a trivial attribute?
Thanks for your help in advanceIt depends on if there's a nice relationship between the condition and what is to be done depending on the condition. For instance, it would be bad to do this:
int y;
if (x == 0)
y = 5;
else if (x == 1)
y = 10;
else if (x == 2)
y = 15;
// etcbecause obviously there's a simple relationship: y = 5 * (x + 1)
I imagine in your case you could at least stick 24 values (colors or whatever) in an array, and simply index into that array, if there isn't a simple relationship like the above. -
I need help. Very bad service with subscriptions
I have the worst service. Nobody helps me.
I need to update my card to renew my subscription. I lost my membership 29.99 deal because I could not pay. Each time I do the process in the bank charges one dollar (allready 14 dollars), not a lot, but not good. I can not work.
I call to the Mx phone number with brazilian time and it is open in the middle of the night until noon and nobody helps. Even I call to the US and nobody helps. My subscription is in hig level since two days and I have not a positive answer for my problem.
What can i do? I am in a problem because of these. Please Help me with my software. Really, really frustating.
I am willing to pay more, loose my services, my promotions for being a long time custumer. but i need the software now! now, now.
I am [email protected]Have you tried the Adobe Chat support, if that is available where you are? The chat support that answers queries from the US is in India not the US although they usually type ok English.
There could be some issues with the international banking network for authorizing credit and debit cards that Adobe doesn’t have direct control over, but at least someone should be able to tell you what is happening, I’d think.
Your bank may only be “authorizing” a $1 charge, to test to see if there is money in a valid account. An authorization doesn’t actually move money anywhere, so the $14 may come back little by little as the time expires on each authorization after a few days. -
I am a photographer and in June 2013 I decided to join the newly launched Creative Cloud single application subscription program for Photoshop CC.
At the same time I purchased a Lightroom standard license (Lightroom was not available on the Creative Cloud at that time).
The monthly price for Photoshop CC with a one year commitment was 24,59 Eur for Europe (I live in Czech Republic). I didn’t quite understand how that translates from the 19,99 USD of the US subscription, but fair enough Adobe is not a charity and they have the right to decide to charge what they want for their products. Plus the subscription prices were clearly showed on their website, so I decided to join anyway.
Honestly I was very happy both with Photoshop and Lightroom and I think they are two fantastic pieces of software so I didn’t mind the price I paid for them.
Then a few months after I get a call from my bank saying that my card has been blocked because it might have been compromised following some online payments I made. And after a little research I find out that (citing the Adobe website) “Very recently, Adobe’s security team discovered sophisticated attacks on our network, involving the illegal access of customer information as well as source code for numerous Adobe products. We believe these attacks may be related.
Our investigation currently indicates that the attackers accessed Adobe customer IDs and encrypted passwords on our systems. We also believe the attackers removed from our systems certain information relating to 2.9 million Adobe customers, including customer names, encrypted credit or debit card numbers, expiration dates, and other information relating to customer orders.
Great, now I am for two weeks without card while my bank gets me a new one (they are not that fast in Czech Republic).
Fortunately I also read online that (citing the Adobe website) ”Adobe is also offering customers, whose credit or debit card information was involved, the option of enrolling in a one-year complimentary credit monitoring membership where available.”.
Honestly I misunderstood that as a one year complimentary Creative Cloud membership and I thought that was very nice of Adobe, they didn’t have to do it, and to me it showed an effort to say “we are sorry” and to try to retain their customers’ trust.
Some time passes and I am obviously still getting charged monthly for my subscription.
So I contact Adobe through the online chat…..turns out that I am not eligible for the one year complimentary subscription (none of the agents actually explained to me that I had misunderstood the offer) but after a bit of complaining and waiting online I get offered a one month complimentary subscription!?!?!.
You can make up your own mind on how to interpret that but to me that meant that Adobe recognized their responsibility but tried everything possible to get rid of me with the minimum possible.
The guy on the chat however said that if I am not satisfied I can ask him to escalate.
I do so and he tells me that I will be contacted within 2-3 business days.
A week after I have not been contacted yet, so I call the support again and I am told that they are very sorry for not getting back to me and I will be (again) contacted within 2-3 business days.
TWO weeks after that chat I finally get a mail from Adobe, which is now offering me 2 months complimentary subscription.
I realize I better take what they give me so I reluctantly accept.
Not even a week after that, I realized that Adobe launched a new Photoshop Photography program where they give the Photoshop CC license + Lightroom 5 for 9.99 USD or 12.29 Eur with a yearly commitment. This is half what I pay now, not even considering the one off Lightroom 5 license that I already paid (129.15 Eur). The special offer expires on the 2nd December (less than a week from now at the time of writing this).
The good news is that existing CC subscribers can ask to transfer to this program for free.
So I contact the Adobe support again and they happily confirm that I can switch to the new program.
BUT I would lose the 2 free months as they cannot be transferred to the new program because it is already discounted.
I spend a good deal of effort explaining that the 2 free months are not a discount but are a compensation for me being without card for 2 weeks so I should be able to retain them, but the support person on the other side of the chat just politely dismisses every argument.
I understand that Adobe did not have to allow existing subscriptions to transfer to the new offer for free, I purchased a service and then a few months after the price went down, fair enough this happens.
If the price went up on the other end I would have still kept my original price.
However what infuriates me is that since any existing subscriber can join the cheaper offer, Adobe has actually penalized me in front of all the other customers and the reason why they have penalized me is that my data have been compromised on their servers.
You draw your own conclusions but to me this is very bad customer service.This is the transcript of the conversation I had with your colleague over the support chat, then unfortunately my connection dropped and I lost him:
Saka: Hi Francesco.
Francesco: Hello
Saka: I have received your initial question. I'll be glad to check and help you with this.
Francesco: thank you
Saka: Sorry for the wait. Please do stay online.
Francesco: ok
Saka: Francesco, I have checked and see that we have issued 2 months free for the subscription Nov 21, 2013. Your next billing date is on 27.2.2014.
Francesco: but I have already been billed on 02.12
Saka: I'll be right with you.
Saka: Are you referring to Clenství ve službe Creative Cloud s jednou aplikací pro Photoshop (rocní) or Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší)?
Francesco: the first one should have been canceled, the second one has been activated
Francesco: with the 2 months free of charge added to it
Saka: Yes, the first subscription has been cancelled.
Francesco: I have been bulled only 12.29 Eur so it is for the second subscription
Francesco: the first one was 24.99 Eur I think
Saka: Yes, you have been charged € 12,29 for the new order Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší).
Saka: You can continue using the subscription without any issues.
Francesco: so where are the 2 months free of charge?
Saka: We have provided 2 months for your Clenství ve službe Creative Cloud s jednou aplikací pro Photoshop (rocní).
Francesco: those have been transferred on the Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší)
Francesco: as confirmed by your colleague and by the mail I received
Francesco: This is the mail confirmation
Francesco: Užívejte si našich služeb o něco déle Bezplatně jsme prodloužili vaše předplatné produktu Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novější) o několik dalších dnů (62). Nové datum pro obnovu předplatného je nyní 26-únor-2014 (PT). Děkujeme, že jste si předplatili náš produkt! Tým služby Creative Cloud
Francesco: Which confirms that the next billing date for Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novější) is 26/2/2014
Saka: Francesco, we have provided 2 months free only if you are willing to continue subscription till the commitment date. The order gets cancelled since you have purchased for Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší) at lower rate. -
Simple question re invoking non-WebLogic web services
I have a very simple question that I haven't been able to resolve elsewhere.
I need to invoke 3rd-party SOAP interfaces from my WebLogic 6.1 client EJB. All
the Bea documentation I've found refers to invoking "WebLogic Web Services" and
speaks of downloading the client.jar -- however, in my case it's not a "WebLogic
Web Service" I'm invoking, it's a non-WebLogic web service.
Does WebLogic 6.1's WebServiceProxy (or other tool) allow this? Or must I use
some other SOAP tool such as Apache Axis in this case?
Thanks.
Cheers,
allanCould this interopability problem have something to do with a problem
I'm experiencing on 61.sp3?
I have an EJB that accesses SOAP services on a Tomcat server. The SOAP
service sends back a SOAP exception which is correct in what I am asking
in to do. However, the weblogic app server is returning a SOAP
exception to my EJB rather than passing the SOAP exception to the API
that I am using to make my SOAP calls.
Has anyone seen something like this?
Sandy Mustard
john wrote:
>
The 'samples/examples/webservices/rpc/javaClient/XMethodClient'
is an example of how to invoke a non-WL webservice. You can
use that code within your EJB.
The javadocs for the WebServiceProxy class (from BEA's site)
will give you more methods that may be useful to you.
Note that your best bet, if possible, is to use the JAX-RPC
APIs within WebLogic 7. The SOAP support in WL6.1 has
interoperability issues.
-john
"Allan Halme" <[email protected]> wrote:
I have a very simple question that I haven't been able to resolve elsewhere.
I need to invoke 3rd-party SOAP interfaces from my WebLogic 6.1 client
EJB. All
the Bea documentation I've found refers to invoking "WebLogic Web Services"
and
speaks of downloading the client.jar -- however, in my case it's not
a "WebLogic
Web Service" I'm invoking, it's a non-WebLogic web service.
Does WebLogic 6.1's WebServiceProxy (or other tool) allow this? Or must
I use
some other SOAP tool such as Apache Axis in this case?
Thanks.
Cheers,
allan -
really? All Adobe has for customer service is a forum? I have a simple question. Can't just contact someone? Are you that cheap?
Not to be critical, but in the time you have waited to find out how to contact Adobe you probably would have had your question answered by someone here on the forum. Many times people have been given bad information when they have found a way to contact Adobe. Much of the so-called technical support has been outsourced overseas. And the people manning the phones have no experience with Adobe products. So you can complain some more. Or, you can ask your question. It's your choice.
-
Very simple question, how do you configure windows 8.1 to use a SD card / external drive as the default install location for software applications? Primarily interested in apps installed from the windows store. This should be available in the settings
charm within the windows store. This must have been overlooked in the development of windows 8.1 or is a bug.
Regards, Bill
* update
I've tried modifying this key and the path:
“HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Appx”
http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_store/how-do-you-install-apps-in-windows-8-from-the/c4fbe2a8-fd3d-41c1-b9a6-6f881eed374f
Also tried using symlinks as detailed here:
http://social.technet.microsoft.com/Forums/windows/en-US/8eee52c2-db0f-4032-8c72-7cd999e8b41a/windows-8-apps-installing-to-secondary-drive?forum=w8itprogeneralHere's some links I've used to try to figure this out:
http://social.technet.microsoft.com/Forums/windows/en-US/2dfc0cd9-7d1b-41de-abce-e03fb6a5a383/metro-apps-not-working-in-windows-8-pro-x64-after-moving-users-and-programdata-folders?forum=w8itproinstall
http://social.technet.microsoft.com/Forums/windows/en-US/8eee52c2-db0f-4032-8c72-7cd999e8b41a/windows-8-apps-installing-to-secondary-drive?forum=w8itprogeneral
http://social.technet.microsoft.com/Forums/windows/de-DE/f5e33ac9-beab-4b99-b3ca-7cb5e6f415e4/how-do-you-change-metro-apps-default-install-location?forum=w8itprogeneral
Regards, Bill
The registry method does not work with 8.1. I found this out the hard way. Doing it on 8.1 will leave you reinstalling the OS if you didn't do a SRP beforehand. -
VERY SIMPLE QUESTION REGARDING UML DIAGRAMS IN JDEVELOPER
Hello there,
I have a very simple question. I want to know how I can convert a class diagram that I have created in jdeveloper into a jpg image so I can put in word. When I try exporting it only has the uml to xmi option
Does anyone have a suggestion?Hi,
Right mouse click on the class diagram,
than click publish diagram on the context menu
and save as jpg where ever you want...
Boris -
A very very very simple question
Hi guys,
I have a very simple question and standard but I cant find anywhere...
I have two dateTime variables, i need to calculate difference between this dates in days, thats it.
I tried all functions and tried without success a Java Embed task but I couldnt retrieve this objects as java.util.Date so I couldnt calculate exactly the difference in days like this pure java code:
(dataVencimento.getTime() - dataReferencia.getTime()) / 86400000L)
can you help me this?Hi Jose
Just see if these alternate approaches works. I know there may be lot like this and you may be lucky to find out simple out of box solution itself. If you want to solve this issue and move ahead, gives these approaches a shot.
1. Create a very simple standalone WebService that takes 2 input date elements (can be of Date type or String type. If string type, convert to date in your java code). Create a simple operation like getDaysBetween(firstDate, secondDate). In the generated webservice impl class, use the java code apis (refer earlier link for usage), and get the difference. Return this value. NOW, invoke this WebService in your BPEL Process, and pass your 2 inputs (if the bpel payload elemetns are date object or string objects of date), and get output, and then use this output in your continuing bpel process.
2. This approach, I did a long back. When we insert any expression using XPath, in that editor window on bottom right side, we see many categories and for each category we see list of functions we can use, like for String, we can use concat etc. I vaguely remember reading somewhere, that we can add our own custom functions also in this section. So explore this direction and see if you can add your own function and then use that fucntion with your 2 input dates.
I have not given solution to your problem, but may be these directions can help you move ahead. Or something along these lines.
Thanks
Ravi Jegga -
A very simple question..Very Urgent
HI,
I have a very simple question.I am able to set up the client authentication as well as server authentication. Now do i need to authenticate (both server as well as client auth.) for every request i send to the server on https...i think it should be like that it should authenticate only for the first time and for the next upcoming requests in same session should not require any server or client authentication.. i think as it happens in browsers..
what is the fact actually??..can somebody put some light...right now in my case it is authenticating for every requests..
This is what i have done..
/****constructor part********/
// and tm are arrays of keymanagers and trustmanagers for client keystore and truststore
sslContext.init(km, tm, null);
HttpsURLConnection.setDefaultSSLSocketFactory(ssf);
HttpsURLConnection.setDefaultHostnameVerifier(new MYHostNameVerifier());
/****Method to send the request and response*********/
urlConn = (HttpsURLConnection)url.openConnection();
urlConn.setDoInput(true);
urlConn.setDoOutput(true);
OutputStream os = urlConn.getOutputStream();
ObjectOutputStream oos = new ObjectOutputStream(os);
oos.writeObject(someobject);
oos.flush();
InputStream is1 = urlConn.getInputStream();
ObjectInputStream ois = new ObjectInputStream(is1);
SomeObject retObj = null;
retObj = (SomeObject)ois.readObject();
ois.close();
System.out.println("Get String>>>>> "+retObj.getString());
I am creating the object of this class..and calling the method again and again for sending requests and response..so i think handshake everytime i call the method...what i want is that handshake should happen for the first time and for the next requests no handshake or certificates should be checked or processed..
is it possible ..how..what i need to do for that..
please help me in this..
Akhil NagpalHi,
how could I achieve SSL Session Resumption using HttpsURLConnection.
Thanks. -
This is a very simple question,but I don't know.Please me.Thank you!
I am a Chinese student in a university.I have a very simple question to ask.
I have writed a EJB module,and I have deployed to Weblogic8.1 successfully.
1.Now I want to write a client program.Is it necessary that the client program is packaged in the EJB package.For example ,the EJB package is Beans,is "package Beans " or "import Beans.*" necessary in my client program.
2.If I only know the EJB interfaces,that means the EJB module is writed by other programer.I want to know how I can write the client program.How can I call EJB module's method writed by other programer.Could you give me a simple example?
Thank you very much.I have writed a EJB module,and I have deployed to
Weblogic8.1 successfully.:-)
1.Now I want to write a client program.Is it
necessary that the client program is packaged in the
EJB package.For example ,the EJB package is Beans,is
"package Beans " or "import Beans.*" necessary in my
client program.You need not package your client with the EJB. It can be a JSP/servlet or a stand-alone application.
2.If I only know the EJB interfaces,that means the
EJB module is writed by other programer.I want to
know how I can write the client program.How can I
call EJB module's method writed by other
programer.Could you give me a simple example?
import java.util.*;
import javax.naming.*;
import javax.rmi.PortableRemoteObject;
import examples.*;
class TestEJBHello {
public static void main(String[] args) {
Context context = null;
Object object = null;
// Hashtable for environment properties.
Hashtable env = new Hashtable();
env.put(Context.INITIAL_CONTEXT_FACTORY, "weblogic.jndi.WLInitialContextFactory");
env.put(Context.PROVIDER_URL, "t3://localhost:7001");
HelloHome home = null;
HelloWorld hello = null;
try {
context = new InitialContext(env);
object = context.lookup("HelloWorldTest");
System.out.println(" JNDI Looked up >>> " +object);
home = (HelloHome)PortableRemoteObject.narrow(object, HelloHome.class);
hello = home.create();
System.out.println(hello.hello());
} catch(Exception e) {
e.printStackTrace();
} finally {
close(context); // Closes the initial context.
private static void close(Context context) {
try {
context.close();
System.out.println("*** Context closed. ***");
} catch (NamingException namingException) {
namingException.printStackTrace();
} catch(Exception exception) {
exception.printStackTrace();
}Here's a sample client app code I use for a HelloWorld EJB. You need to have a EJB client JAR containing the home and remote interfaces in the classpath during compile time and runtime.
x -
I have a very simple question: how do I view where Lion has autosaved my current version to (without the convoluted route of using finder)? In days gone by i'd simply use the save as function to see where it was being saved.
It's actually even easier than using Save As to see the full path to the currently open document. Just do a "Secondary click" on the document title in its window's title bar.
Like you, I relied upon Save As my whole life to check a file's location and considered it a must-have capability. Turns out it's even faster to use the single-click method to reveal the full path to the open document. It displays the entire path to the current document starting from the level of your Mac, and works for files stored on drives as well as iCloud.
If you're not sure how to do a secondary click, go into System Preferences, select Trackpad, Point & Click to find the current preference for secondary click on your Mac. If you happen to have a mouse with more than one button, it's probably the right button. As a trackpad user, I check the box to "Click or tap with two fingers," so a simple two finger tap on the title of an open document reveals its full path. This feature actually has been around for a very long time.
Note that this is not the same thing as the Autosave and Versions menu, which is exposed using a little drop down triangle to the right of the title. There is no visual clue for the presence of this feature - you just have to know it's there, probably because this feature goes all the way back to pre-OS X days. -
can anyone answer a very simple question for me ive heard the apple was giving away iphone 4 or 4s bumpers is there any truth to that?
Not any more, no. There was a free bumper program back when the iPhone 4 originally came out. It has long since expired.
-
Load Balancing Directory Servers with Access Manager - Simple questions
Hi.
We are in the process of configuring 2 Access Manager instances (servers) accessing the same logical LDAP repository (comprising physically of two Directory Servers working together with Multi-Master Replication configured and tested) For doing this, we are following guide number 819-6258.
The guide uses BigIP load balancer for load balancing the directory servers. However, we intend to use Directory Proxy Server. Since we faced some (unresolved) issues last time that we used DPS, there are some simple questions that I would be very grateful to have answers to:
1. The guide, in section 3.2.10 (To configure Access Manager 1 with the Directory Server load balancer), talks about making changes at 4 places, and replacing the existing entry (hostname and port) with the load balancer's hostname and port (assuming that the load balancer has already been configured). It says that changes need not be made on Access Manager 2 since the LDAPs are in replication, and hence changes will be replicated at all places. However, the guide also states that changes have to be made in two files, namely AMConfig.properties, and the serverconfig.xml file. But these changes will not be reflected on Access Manager 2, since these files are local on each machine.
Question 1. Do changes have to be made in AMConfig.properties and serverconfig.xml files on the other machine hosting Access Manager 2?
Question 2: What is the purpose of putting these values here? Specifically, what is achieved by specifying the Directory server host and port in AMConfig.properties, as well as in serverconfig.xml?
Question 3. In the HTTP console, there is the option of specifying multiple primary LDAP servers, as well as multiple secondary LDAP servers. What is the purpose of these? Are secondary servers attempted when none of the list in the primary list are accessible? Also, if there are multiple entries in the primary server list, are they accessed in a round robin fashion (hereby providing rudimentary load balancing), or are other servers accessed only when the one mentioned first is not reachable etc.?
2. Since I do not have a load balancer setup yet, I tried the following deviation to the above, which, according to me, should have worked. If viewed in the HTTP console, LDAP / Membership / MSISDN and Policy configuration all pointed to the DS on host 1. When I changed all these to point to the directory server on host 2 (and made AMConfig.properties and serverconfig.xml on host 1 point to DS of host 2 as well), things should have worked fine, but apparently Access manager 1 could not be started. Error from Webserver:
[14/Aug/2006:04:30:36] info (13937): WEB0100: Loading web module in virtual server [https-machine_1_FQDN] at [search]
[14/Aug/2006:04:31:48] warning (13937): CORE3283: stderr: Exception in thread "EventService" java.lang.ExceptionInInitializerError
[14/Aug/2006:04:31:48] warning (13937): CORE3283: stderr: at com.iplanet.services.ldap.event.EventServicePolling.run(EventServicePolling.java:132)
[14/Aug/2006:04:31:48] warning (13937): CORE3283: stderr: at java.lang.Thread.run(Thread.java:595)
[14/Aug/2006:04:31:48] warning (13937): CORE3283: stderr: Caused by: java.lang.InterruptedException
[14/Aug/2006:04:31:48] warning (13937): CORE3283: stderr: at com.sun.identity.sm.ServiceManager.<clinit>(ServiceManager.java:74)
[14/Aug/2006:04:31:48] warning (13937): CORE3283: stderr: ... 2 more
In effect, AM on 1 did not start. On rolling back the changes, things again worked like previously.
Will be really grateful for any help / insight / experience on dealing with the above.
Thanks!Update to the above, incase anyone is reading:
We setup a similar setup in Windows, and it worked. Here is a detailed account of what was done:
1. Host 1: Start installer, install automatically, chose Directory server, Directory Administration server, Directory Proxy server, Web server, Access Manager.
All installed, and worked fine. (AMConfig.properties, serverconfig.xml, and the info in LDAP service, all pointed to HOST1:389)
2. Host 2: Start installer, install automatically, chose Directory server, Directory Administration server, Directory Proxy server, Web server, Access Manager.
All installed, and worked fine. (AMConfig.properties, serverconfig.xml, and the info in LDAP service, all pointed to HOST2:389)
3. Host 1: Started replication. Set to Master
4. Host 2: Started replication. Set to Master
5. Host 1: Setup replication agreement to Host 2
6. Host 2: Setup replication agreement to Host 1
7. Initiated the remote replica from Host 1 ----> Host 2
Note that since default installation uses abc.....xyz as the encryption key, setting this to same was not an issue.
9. Started webserver for Host 1 and logged into AM as amadmin.
10. Added Host 2 FQDN in DNS Aliases / Realms
11. Added http://HOST2_FQDN:80 in the Platform server (instance) list.
12. Started Host 2 webserver. Logged in AM on Host 2, things worked fine.
At this stage, note the following:
a) Host 1:
AMConfig.properties file has
com.iplanet.am.directory.host=host1_FQDN
and
com.iplanet.am.directory.port=389
serverconfig.xml has:
<Server name="Server1" host="host1_FQDN" port="389" type="SIMPLE" />
b) Host 2:
AMConfig.properties file has
com.iplanet.am.directory.host=host2_FQDN
and
com.iplanet.am.directory.port=389
serverconfig.xml has:
<Server name="Server1" host="host2_FQDN" port="389" type="SIMPLE" />
c) If one logs into AM, and checks LDAP servers for LDAP / Policy Configuration / Membership etc services, they all contain Host2_FQDN:389 (which makes sense, since replica 2 was initialized from 1)
Returning back to the configuations:
13. On Host 1, login into the Admin server console of the Directory server. Navigate to the DPS, and confgure the following:
a) Network Group
b) LDAP servers
c) Load Balancing
d) Change Group
e) Action on-bind
f) Allow all actions (permit modification / deletion etc.).
g) any other configuations required - Am willing to give detailed steps if someone needs them to help me / themselves! :)
So now, we have DPS configured and running on Host1:489, and distributing load to DS1 and DS2 on a 50:50 basis.
14. Now, log into AM on Host 1, and instead of Host1_fqdn:389 (for DS) in the following places, specify Host1_fqdn:489 (for the DPS)--
LDAP Authentication
MSISDN server
Membership Service
Policy configuation.
Verified that this propagated to the Policy Configuration service and the LDAP authentication service that are already registered with the default organization.
15. Log out of AM. Following the documentation, modify directory.host and directory.port in AMConfig.properties to point to Host 1_FQDN and 489 respectively. Make this change in AMConfig.properties of both Host 1 as well as 2.
16. Edit serverconfig.xml on both hosts, and instead of they pointing to their local directory servers, point both to host1_FQDN:489
17. When you start the webserver, it will refuse to start. Will spew errors such as:
[https-host1_FQDN]: Sun ONE Web Server 6.1SP5 B06/23/2005 17:36
[https-host1_FQDN]: info: CORE3016: daemon is running as super-user
[https-host1_FQDN]: info: CORE5076: Using [Java HotSpot(TM) Server VM, Version 1.5.0_04] from [Sun Microsystems Inc.]
[https-host1_FQDN]: info: WEB0100: Loading web module in virtual server [https-host1_FQDN] at [amserver]
[https-host1_FQDN]: warning: WEB6100: locale-charset-info is deprecated, please use parameter-encoding
[https-host1_FQDN]: info: WEB0100: Loading web module in virtual server [https-host1_FQDN] at [ampassword]
[https-host1_FQDN]: warning: WEB6100: locale-charset-info is deprecated, please use parameter-encoding
[https-host1_FQDN]: info: WEB0100: Loading web module in virtual server [https-host1_FQDN] at [amcommon]
[https-host1_FQDN]: info: WEB0100: Loading web module in virtual server [https-host1_FQDN] at [amconsole]
[https-host1_FQDN]: warning: WEB6100: locale-charset-info is deprecated, please use parameter-encoding
[https-host1_FQDN]: info: WEB0100: Loading web module in virtual server [https-host1_FQDN] at [search]
[https-host1_FQDN]: warning: CORE3283: stderr: netscape.ldap.LDAPException: error result (32); matchedDN = dc=sun,dc=com; No such object (DN changed)
[https-host1_FQDN]: warning: CORE3283: stderr: Got LDAPServiceException code=-1
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.services.ldap.DSConfigMgr.getConnection(DSConfigMgr.java:357)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.services.ldap.DSConfigMgr.getNewFailoverConnection(DSConfigMgr.java:314)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.services.ldap.DSConfigMgr.getNewConnection(DSConfigMgr.java:253)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.services.ldap.DSConfigMgr.getNewProxyConnection(DSConfigMgr.java:184)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.services.ldap.DSConfigMgr.getNewProxyConnection(DSConfigMgr.java:194)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.ums.DataLayer.initLdapPool(DataLayer.java:1248)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.ums.DataLayer.(DataLayer.java:190)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.ums.DataLayer.getInstance(DataLayer.java:215)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.ums.DataLayer.getInstance(DataLayer.java:246)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.sun.identity.sm.ldap.SMSLdapObject.initialize(SMSLdapObject.java:156)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.sun.identity.sm.ldap.SMSLdapObject.(SMSLdapObject.java:124)
[https-host1_FQDN]: warning: CORE3283: stderr: at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
[https-host1_FQDN]: warning: CORE3283: stderr: at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:39)
[https-host1_FQDN]: warning: CORE3283: stderr: at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
[https-host1_FQDN]: warning: CORE3283: stderr: at java.lang.reflect.Constructor.newInstance(Constructor.java:494)
[https-host1_FQDN]: warning: CORE3283: stderr: at java.lang.Class.newInstance0(Class.java:350)
[https-host1_FQDN]: warning: CORE3283: stderr: at java.lang.Class.newInstance(Class.java:303)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.sun.identity.sm.SMSEntry.(SMSEntry.java:216)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.sun.identity.sm.ServiceSchemaManager.(ServiceSchemaManager.java:67)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.am.util.AMClientDetector.getServiceSchemaManager(AMClientDetector.java:219)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.am.util.AMClientDetector.(AMClientDetector.java:94)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.sun.mobile.filter.AMLController.init(AMLController.java:85)
[https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.ApplicationFilterConfig.getFilter(ApplicationFilterConfig.java:262)
[https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.ApplicationFilterConfig.setFilterDef(ApplicationFilterConfig.java:322)
[https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.ApplicationFilterConfig.(ApplicationFilterConfig.java:120)
[https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.StandardContext.filterStart(StandardContext.java:3271)
[https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.StandardContext.start(StandardContext.java:3747)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.ias.web.WebModule.start(WebModule.java:251)
[https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1133)
[https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.StandardHost.start(StandardHost.java:652)
[https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1133)
[https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:355)
[https-host1_FQDN]: warning: CORE3283: stderr: at org.apache.catalina.startup.Embedded.start(Embedded.java:995)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.ias.web.WebContainer.start(WebContainer.java:431)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.ias.web.WebContainer.startInstance(WebContainer.java:500)
[https-host1_FQDN]: warning: CORE3283: stderr: at com.iplanet.ias.server.J2EERunner.confPostInit(J2EERunner.java:161)
[https-host1_FQDN]: failure: WebModule[amserver]: WEB2783: Servlet /amserver threw load() exception
[https-host1_FQDN]: javax.servlet.ServletException: WEB2778: Servlet.init() for servlet LoginLogoutMapping threw exception
[https-host1_FQDN]: at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:949)
[https-host1_FQDN]: at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:813)
[https-host1_FQDN]: at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3478)
[https-host1_FQDN]: at org.apache.catalina.core.StandardContext.start(StandardContext.java:3760)
[https-host1_FQDN]: at com.iplanet.ias.web.WebModule.start(WebModule.java:251)
[https-host1_FQDN]: at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1133)
[https-host1_FQDN]: at org.apache.catalina.core.StandardHost.start(StandardHost.java:652)
[https-host1_FQDN]: at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1133)
[https-host1_FQDN]: at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:355)
[https-host1_FQDN]: at org.apache.catalina.startup.Embedded.start(Embedded.java:995)
[https-host1_FQDN]: at com.iplanet.ias.web.WebContainer.start(WebContainer.java:431)
[https-host1_FQDN]: at com.iplanet.ias.web.WebContainer.startInstance(WebContainer.java:500)
[https-host1_FQDN]: at com.iplanet.ias.server.J2EERunner.confPostInit(J2EERunner.java:161)
[https-host1_FQDN]: ----- Root Cause -----
[https-host1_FQDN]: java.lang.NullPointerException
[https-host1_FQDN]: at com.sun.identity.authentication.UI.LoginLogoutMapping.init(LoginLogoutMapping.java:71)
[https-host1_FQDN]: at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:921)
[https-host1_FQDN]: at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:813)
[https-host1_FQDN]: at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3478)
[https-host1_FQDN]: at org.apache.catalina.core.StandardContext.start(StandardContext.java:3760)
[https-host1_FQDN]: at com.iplanet.ias.web.WebModule.start(WebModule.java:251)
[https-host1_FQDN]: at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1133)
[https-host1_FQDN]: at org.apache.catalina.core.StandardHost.start(StandardHost.java:652)
[https-host1_FQDN]: at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1133)
[https-host1_FQDN]: at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:355)
[https-host1_FQDN]: at org.apache.catalina.startup.Embedded.start(Embedded.java:995)
[https-host1_FQDN]: at com.iplanet.ias.web.WebContainer.start(WebContainer.java:431)
[https-host1_FQDN]: at com.iplanet.ias.web.WebContainer.startInstance(WebContainer.java:500)
[https-host1_FQDN]: at com.iplanet.ias.server.J2EERunner.confPostInit(J2EERunner.java:161)
[https-host1_FQDN]:
[https-host1_FQDN]: info: HTTP3072: [LS ls1] http://host1_FQDN:58080 [i]ready to accept requests
[https-host1_FQDN]: startup: server started successfully
Success!
The server https-host1_FQDN has started up.
The server infact, didn't start up (nothing even listening on 58080).
However, if AMConfig.properties is left as it originally was, and only serverconfig.xml files were changed as mentioned above, web servers started fine, and things worked all okay. (Alright, except for some glitches when viewed in /amconsole. If /amserver/console is accessed, all is good. Can this mean that all is still not well? I am not sure).
So far so good. Now comes the sad part. When the same is done on Solaris 9, things dont work. You continue to get the above error, OR the following error, and the web server will refuse to start:
Differences in Solaris and Windows are as follows:
1. Windows hosts have 1 IP and hostname. Solaris hosts have 3 IPs and hostnames (for DS, DPS, and webserver).
No other difference from an architectural perspective.
Any help / insight on why the above is not working (and why the hell does the documentation seem so sketchy / insecure / incorrect).
Thanks a bunch!
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