Simple UCCX script for IVR,Welcome message then press 1 and press 2
Dear Experts;
I have uccx 10.5.
I want to write a simple IVR script as below.
Step-1- Welcome message.with press 1 for Sales and Press 2 for Marketing
step-2 User Press 1 then transfer the call to Sales Skill Group.
Step-3 User press 2 then transfer the call to Marketing Skill group.
My doubt is how to accept when user press 1 and match the value and then transfer the call to that skill group.
Really appreciate any link or script for this.
Regards
Debashis
Dear Martyn;
Thanks a lot that was very nice and valuable information.
just want to ask which palette i have to use to save the value 1 or 2 when user press 1 or 2.
I know using Menu we can create different Menu option.
After user press 1 it will go SALES skill group and if press 2 Go MARKETING Skill group.
Appreciate if you can help me in this regard.
Regards
Debashis
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