SimplePass not working - HP ENVY dv7-7202tx Notebook

Hi - I upgraded my PC to windows 8.1 sometime back and had no issue with simplepass intially. I then suddenly could not swipe my finger and log in.
I read through some of the conversations are realised others had an issue too, and saw some suggestions to resolve it and followed one and was able to download an updated driver and it was working properly until last week when again it stopped working.
I am disappointed that HP has NOT resolved what I would think should have been done long back given that people have been complaining about the issue since early 2013 (or before).
I am at a loss as to what to do because, I have depended on using this for lots of my web-sites etc. (keeping my password secure) but now I cannot use my finger print recognition to do so and have to type my master password each time.
I bought this computer for the ease of managing my security but HP has made me loose confidence in their products given the battle I am facing.
I am worried about installing any updated software as one solution suggests because I am not sure it will solve the problem without deleting my exiting password data files etc.
HP team can you advise and if possible contact me directly to resolve this issue.
I have chosen to discuss this pubically because I feel HP has slept over what I think is a issue they have NOT delt with more proactively in reaching out to loyal customers like myself.
Thanks,
Await your response
This question was solved.
View Solution.

Hey @noelhensman ,
The HP Support Assistant will update any software and drivers for you.
Glad it is working for you.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Similar Messages

How to disable touchpad when usb mouse in on HP ENVY dv7-7259nr Notebook PC‏ using Windows 7

I would like to have my touch pad disabled when using my USB mouse or otherwise be able to manually disable it. It is a pain to use when typing with the touch pad enabled but I would like to use the touch pad on occasions such as when I am traveling or if my mouse goes out. Not to mention, I would need to re-enable the touh pad if for some reason I have no mouse (keyboard shortcut?)
I am using windows 7 on my HP ENVY dv7-7259nr Notebook PC‏

This is what it looks like.
You should consider returning you notebook to the Windows 8 OS. There are many new features that it has that Windows 7 never did. Download use the free open source software called classic shell to give yourself a start button in Windows 8 that even has more features than Windows 7 start buton does. Once you use Windows 8 for a while you will enjoy it, especially the refresh feature and lower memory use.
I wouldn't hold my breath waiting for Windows 7 drivers.
regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Envy dv7-7202tx Fingerprint scanner not working

It was working until this morning. I woke up, turned laptop on, realized the built-in fingerprint scanner on my dv7-7202tx device isn't responding/working (no blinking at the start, it should be) I tried swiping my fingers over it, no response. I researched it online, one of the solution was to uninstall the HP Simple Pass program and the Validity Sensor driver under Biometric Devices and to reinstall both - I downloaded the Validity Driver (sp58900) off the HP website under my product , yet it's still not responding. The only problem here now is the Validity Sensor driver (HP Simple Pass is working fine). I opened Device Manager and scanned for hardware changes, now there's no Biometric Devices (or driver was it) but there is an unknown device under other devices (error code 43). I want the fingerprint scanner working again.
Note:
Yes, I did reboot after reinstalling. I even shut it down instead of restarting it.
I need help! Thanks!
EDIT: Also, I checked the Biometric Device under Control Panel, and it says Windows did not find any....
EDIT 2: In the Device Manager, I clicked on Show Hidden Devices, still no Biometric Devices ...

Hello LouieBot,
There was an update to the BIOS for this notebook on the 15th of last month. I'd like for you to begin there.
Simple Pass is located here amongst all your other drivers.
Please let me know what happens after you update the BIOS.
Good luck!
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Microphone not working on pavilion dv7 Notebook QG728EA#ABU Windows 7 Pro

Well I am sorry to see no one has yet to reply to my post on my defective laptop. But if anyone at HP support would reply it would be helpful!!!
Also to add now to the microphone fault above and I now experiencing problems with the in-built video camera not working it is the same issues as above as in you have to move the laptop screen backwards & forwards to get to work..i.e. there is fault with the hardware connections matrix for the device.
Can someone please answer my questions!!

This definitely sounds like a hardware issue with the webcam/mic in the notebook. I would recommend calling HP phone support at 1-800-474-6836 to have it repaired or replaced.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

HP Simplepass not working with Windows 8.1

Hi everyone, I'm not sure if I'm in the right section, so please tell me if I'm not. First of all, here are my specs: System Model: HP ENVY TS 15 Notebook PCProcessor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz, 2401 Mhz, 4 Core(s), 8 Logical Processor(s)OS Name: Microsoft Windows 8.1Version: 6.3.9600 Build 9600 So, I bought this computer with Windows 8 and I originally had some problems with Simplepass but I got it to work. I actually only use it to login to my computer from the lock screen. Since I've updated to Windows 8.1, nothing is working anymore. I can't use the fingerprint reader to logon (but the biometric device is visible and working in Device Manager). So, I told myself that Simplepass probably reset it's database but here's what happens when I try to go in Simplepass. I can access Simplepass by using my Windows password (Master password). I now have access to the "Manage my websites" part of Simplepass. When I click on "Set up Windows Log On", it again asks me to put my Windows password. I then put my password in, but it says "The Windows logon password you entered does not match. Please try again." and I have the right password... I've tried repairing Simplepass, reinstalling it via HP Recovery Manager and nothing has worked so far. I know that upgrading from Windows 8 to Windows 8.1 made me use a Microsoft account instead of a local account...maybe that messed up Simplepass? I don't really care what I use, I just want to be able to use my fingerprint reader. On top of that, the new option with Windows 8.1 that lets us sign in using a fingerprint dosen't even respond when I click on it... Anyway, any help would be greatly appreciated! Thanks for your time! Jerome

Jerome, There are a number of things going on - at least as far as I can tell:Some computers have a compatible fingerprint sensor that can be run with the Native Windows 8.1 fingerprint logon mechanics. For those machines, the built in fingerprint driver installed by the latest Windows Updates, seems to be enough.For those machines in a particular list of compatible sensor types, there is a download available that addresses Windows 7, 8, 8.1 fingerprint logon, that is, fingerprint logon for Windows but without any support for website login. The keywords are "compatible sensor type" - the download only addresses certain computers that have a particular sensor hardware built in. Usually this is not an issue for folks as most of us want more than "just windows" logon.For everyone else - one must depend on a third-party driver, like the Validity drivers that are normally supplied by HP. The problem is that HP has not yet released all the drivers for the "everyone else" group for Windows 8.1 OS. -----------------------------------------------------------------------------------------------------------------------------I do see that you found a driver for the Eagle Sensor for Windows 8.1 and dated 30-Oct-2013 >> good news! sp63418 Validity Eagle Sensor V 4.5.228.0 Win8.1 64bit [Operating Systems]W8.164=OEM[Devices]USB\VID_138A&PID_0050="Validity Eagle Sensor(WBF) (PID=0050)"----------------------------------------------------------------------------------------------------------------------------- Remember, this is guesswork on my part. I have deepened my search and have yet to find another way to do this - I still think we do need the updated compatible driver for your computer. If you would like to try once again to force the Validity Sensor driver to work, you might try the following: Close all extra programs (email, Facebook, games, etc.) Remove the current Driver and DeleteWindows key + X > M (Opens Device Manager) > BIOMETRICS > Right-Click on your validity sensor driver >Properties > Uninstall > in the prompt to remove the current driver >> tick the box to allow the removal >Proceed with the uninstall process When the uninstall is complete, shut down the system to prevent the kernel from hibernating: Complete ShutdownWindows key > type anywhere on the Start Screen: command prompt >RIGHT-CLICK on the Command Prompt box that shows up on the left side of the screen >From the bottom ribbon, select "Run as Administrator" > Opens the command line >If the User Account Control asks, click "Yes" to allow the command to proceed >In the Command Prompt window, type the following command: Shutdown /s /t 0 Reference: Shutdown Syntax
When the shutdown is complete, perform a Hard Reset: Remove the AC adapterIf the battery is not sealed, then remove the batteryPress the Power Button for 30 secondsIf removed, replace the batteryPlug in the AC adapter Set the BIOS to DefaultsPress the Power button to start the notebook >>Immediately tap repeatedly on the ESC key to force the notebook into the Startup Menu >Press F10 to get into the BIOS menu >Press F5 (or perhaps F9 -- follow the instructions for correct key) to Load Defaults >Use the Arrow keys to find and Select "Yes"Press F10 to Save Changes >> Use the Arrow keys to find and Select "Yes"Boot the system and log in Install the Validity Sensor DriverFind your downloaded Validity Sensor driver sp63418 Validity Eagle Sensor V 4.5.228.0 Win8.1 64bitRight-Click on the downloaded package and "Install as Administrator"Restart / Reboot the computer and log in ========================================================================================== Click the Kudos Star!It is a great “Thank You” to all the HP Experts who are here to help!

Fingerprint reader not working - HP Pavilion dv7 - Windows 8

I have been working on this for over a year without any results. It is driving me crazy.
My fingerprint reader on my pavilion dv7 is not working. Actually it never worked (or showed any sign of action) since i bought my laptop.
I've tried installing many kind of different drivers and software, updated BIOS etc. Nothing works.
So i decided to call for your help.
Laptop info;
HP Pavilion dv7
Windows 8 64-bit
Bought 1 year ago in The Netherlands
p/n: B1X38EA (#ABH)
Help would be greatly appreciated
Greetings,
Glenn Peters

Hi,
Please refer to the following two documents.
Troubleshooting a Fingerprint Reader (Windows 8): http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c03718240
Using HP SimplePass Fingerprint Reader (Windows 8): http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c03653209
Please follow all the troubleshooting steps and let me know whether it helped.
Please support me by clicking on Kudos and Accepted solution if you like my advice. These are the best ways in which you can thank me.
I am an HP Employee.

HP SimplePass not working at Windows Log in.

I am using HP Pavilion dv6 6121 TX Notebook PC.
Operating system installed is Windows 7 64-bit.
The error message which I get at windows log in when I swipe my finger is "Your fingerprints have not been enrolled for authentication."
The problem is that HP SimplePass is not working only at the windows log in but after logging in with the password it works for opening websites. I tried updating the software for it, but it still doesn't work.
I even tried reinstalling SimplePass and restoring windows but still it won't fix the problem.
Please help me out by suggesting some remedy to get rid of the annoying message which I get at the log in point.
Thanks.

shwetashwimmi,
Welcome to the forum.
When you say you updated the software, did you update SimplePass from an earlier version of SimplePass?
What version of SimplePass are you running now?
What version of the Validity Sensor Driver are you running?
Software and Driver must match in the sense that the drivers and software must be compatible...
The following works assuming you are NOT running:
Probooks Protect Tools software - Probooks are Business model Notebooks - PT is NOT the same code
Digital Persona older software; DP is sometimes called SimplePass - DP is NOT the same code
The Fingerprinter driver controls the fingerprint hardware:
SimplePass 5.3.17 and Above
are compatible with
Validity Sensor Driver V4.3.205.0 and Above
Once you have verified that you have compatible versions, you can consider the following:
Reinstall the Driver by uninstalling it, rebooting and letting the system resinstall it. Do NOT delete your onboard driver, just uninstall it.
You may install the Driver from your notebook's webpage, if needed
Update to the latest SimplePass Software
Hard Reset the notebook - you may not need to do this; it is a "Rats, something is wrong" step to clear out the "bugs"
Consider that if you are running Avast Anti-Virui Security, it must start Later, that is, AFTER the fingerprint driver, in the Windows Boot/Startup. If you are having problems, Set Avast to start later in the boot / start sequence.
=========================================================================
Install Driver...
Go to the top of this Forum page - to Support and Drivers
Enter your notebook model number
Open the HP web page for your Product / Model
Go to the Software and Drivers Downloads page
Enter your Operating System
Scroll down - Go to category Driver – Keyboard, Mouse and Input Devices
Select “Validity Fingerprint Sensor Driver” (Newest Version)
Save this installation package onto your computer. Make a note of the file's NAME and its location.
Install the Validity Sensor Driver installation package: It will be named sp*.exe – the package will most likely be located in the Downloads folder. If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select ‘run as Administrator’ and install.
When installing SimplePass and its components:
Driver always installs / reinstalls FIRST
Software, if installing, is always SECOND
=========================================================================
Hard Driver Reset:
This method works for a variety of connection and ‘stuck’ program issues.
Disconnect all external devices first.
Remove AC power and the battery
Press and hold power button for at least 30 seconds
Reinstall only AC power for first startup ** See Note
Power on - Log in
Next time you shut down the system, reinstall battery.
** Note: If time is short, reinstall battery the first time and be done with it.
Reference:
Notebooks- Hard Driver Reset to Resolve Hardware and Software Issues- Sealed Non-Removable Battery
OR
Notebooks - Hard Driver Reset to Resolve Hardware and Software Issues - Removable Battery
===================================================================
EDITS April 2013 -- Corrected Link Contents
The latest versions of SimplePass from AuthenTec and from HP are essentially the same code. The HP version is slightly more up-to-date at writing and may have advantages for some users depending on hardware or other factors.
You can try either version and decide for yourself.
Both versions are compatible with the Validity Sensor drivers as mentioned earlier.
AuthenTec HP SimplePass (Windows 7 and Windows 8)
SimplePass HPLite32_build_6.0.100.252
HP SimplePass for Windows 7 and Windows 8
sp59664 HP SimplePass V6.0.100.257 Win7-8
This driver was originally found for a dm4-3000 system:
AuthenTec Fingerprint Sensor Driver Win 7 sp54850 V3.2.1.10
Validity Sensor for m6-1035dx – Windows 8
sp58869 Validity Sensor 4.4.234.0
==========================================================================
Hopefully this is an easy fix. Start with the easy stuff: Reset the notebook, kick the driver...
Good Luck!
                  Please Click the Kudos Star on the Left to say "Thank You" for the help!
Click the Kudos on Any Post that you Like - Authors like Kudos and members look for them!
      Is it Solved? Make it easier for other people to find Answers:
                      Please Mark my Post “Accept as Solution” to say "Yes!"
                Remember: The more information you provide, the better help you receive.
                       Always Include: (Computer) Product Number , Printer – Model Number ,
                                                   Provide Operating System and an Error Description
                                            Never give out your Serial Number
                              2012 Year of the Dragon 2013 Year of the Snake
Kind Regards,
Dragon-Fur

Do I have a solid state drive for Hp Envy DV7 7273ca notebook?

I have an hp envy dv7 7273CA Windows 8.1 notebook and i was wondering becuse the box said it came with a ssd i dont have the box anymore
I have three drives os c: Recovery d: and data e: I was wondering if data e is the ssd its 29.6 gigs.
when i go to properties they all say the same thing local disk ntfs. when i go to properties than hardware i see 2 drives besisdes my dvd drive one is a samsung and the other is a WDC WD10 bunch of numbers and letters. PLEASE HELP this is rather annoying trying to figure out thx.

xanadu_poppy
i mean 29.6 gigs MLC, normal is the Recovery on the MLC, i don't mean your samsung SSD
normal is dual hard drive configurations with out 1.8" mlc drive
Page 73 http://h10032.www1.hp.com/ctg/Manual/c03591253.pdf
new Intel Rapid Storage Technology driver
Say thanks by clicking the "Kudos! Star" which is on the left.
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

HDMI PORT NOT WORKING HP ENVY ULTRABOOK 4

I have recently updated to Windows 8.1 and my HDMI Output is no longer working. I never had issues before. When hitting F4 and choosing duplicate displays, my computer only recognizes itself(although it displays options for duplicate,extended, etc) and the tv monitor displays "no signal". I have reinstalled the graphics drivers using HP Recovery Manager and then followed through with all the HP and Windows updates available. I never had an issue with the port prior to the update and have also tried various chords/multiple monitors/tvs. In addition I installed the Intel Graphics Driver Update Utility App and checked for updates; installing any available updates still with no progress. Currently my computer is running Intel Graphics HD 4000. Also I have checked that all resolution aspects match up with my tv and the computer's display so that shouldn't be an issue. Any solutions/suggestions would be greatly appreciated!!!

Hello @faheemijaz,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how the Bluetooth on your notebook computer is not working, and I would be happy to help you!
To better assist you, I will need to know:
The Product and Model Number of your notebook computer.
The version of Windows you have installed on your computer.
If your computer has completed all of its important Windows Updates.
If you have updated your HP drivers using the HP Support Assistant.
If this is an on-going, or recent issue.
If your other Bluetooth devices can pair with one another.
Please re-post with the necessary information, this way I will be able to research this further for you. I look forward to your reply!
Cheers!
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Bluetooth not working on HP Pavilion 17 notebook PC (Win 8.1)

This might sound repeated but I really gave up. The bluetooth is simpley not working. I downloaded the driver from HP website and from the bluetooth vendor (Ralink). The problem started suddenly when the bluetooth icon disappeared from the system tray. Then, in device manager it shows up Bluetooth only when you select show hidden devices. Then, I uninstall the bluetooth from device manager and restart, install all downloaded files from HP driver support website which I later discovered that I should stick only to the Ralink (Mediatek) becuase I realized that the bluetooth vendor is the same as the wireless vendor. These procedures was not successful (I mean does not correct the disappeared bluetooth icon from the system tray). Finally, I downloaded the driver for bluetooth from Ralink website (which by the way was tricky and not straightforward). What happened now, is viola, the bluetooth icon came up nicely. Between all of these, there was restart, shut down, wait, open again. Anyway, the bluetooth icon is there but it is simply not functional. I checked the device manager, no yellow marks on bluetooth and also the bluetooth appear in device manger without selecting show hidden devices. I also tried services.msc and auto selection. The net result now is that bluetooth is not functional. It does not identify any device. I checked these devices on another computer and it was OK and works smoothly. It is really annoyeing. I think to purchase a bluetooth stick to solve it but I tried an old bluetooth stick and it was NOT working again (I mean it is identified but not functional to find any bluetooth device). Is there any kind of solution to this. Thanks in advance.

Hi,
Try the following.
Open windows Control Panel, open Windows Update, select 'View update history' in the left hand pane and then select 'Installed updates' link in the following window.
Locate update KB2962407, right click it and select Uninstall. When done, restart the notebook, open windows Control Panel, open Windows Update and select 'Check for updates'. You'll see the update you just uninstalled being offered again - right click and select 'Hide Update'.
After this you may or may not need to delete and reload the Audio driver for your notebook.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

2 x 1GB 533/667 RAM not working in Satellite M40-289 notebook

Hi all.
I have recently tried to upgrade the RAM in my Satellite M40-289 notebook.
The support site says it can take up to 2Gb of 533MHz RAM, in two 1GB sticks.
So, I bought two AData PC2 4200S 533/667MHz RAM sticks and installed them, but they do not work, either singly or together - the computer just goes into a beeping hard drive grinding death spiral until I remove the battery.
They do, however, work if I install one of them with the original stick. What I am figuring is that as they are 533/667 RAM sticks, on their own they are trying to run at their top speed, but with the factory stick installed too they are slowing down to its speed and running correctly.
So, I have increased my RAM from 512 to 1.5Gb for the price of 2Gb, and have a useless stick of laptop RAM.
Flashing the BIOS did not help this - the update which was posted on the Toshiba site last year for my notebook upgraded the BIOS from v1.2 to v1.2. Go figure.
Is there any way of forcing the RAM to run at the correct speed? Is there a hidden BIOS update that could solve my problem or is this likely to be something with the RAM?
All help is gratefully received.
kind regards
Grey_Area

Hmm. The matched pair I bought said they would run at 533 or 667, but didn't run together. I only got one to work when laid next to the 512Mb module that came with the laptop and only runs at 533. Fortunately the reseller bought the RAM back from me so I am not out of pocket, but I think then I have to try and get hold of another 1Gb module that only runs at 533 if I want to have access to the full 2Gb max RAM that the laptop will take.
Thanks for you response, I did not know about the FSB thing though. Cheers. We'll have to see what I can get up to!
kind regards
GA

HP Simplepass not working with 4 beta

After installing 4 beta I discovered that my HP Simplepass ideni0tty protection program will not work I get an error message
firefox doesnt know howto open this address because the protocol (dpql) isnt associated with any program

Hi Jero,
Welcome to the HP Forum!
There are some issues with the upgrade - even if your system came with Windows 8.1, there are a bunch of HP products that are not updated yet for the new 8.1 environment. It is a pain, but the truth is that some things take more time than others. I do not work for HP, by the way, this is just my personal opinion.
Disclaimer: I am not running Windows 8.1 at this writing; I have some issues with the way in which 8.1 will treat some of my favorite setups... I am not ready to commit to the discomfort. Smiling.
You do have to be on the latest SimplePass to have a chance at all for this to work.
It appears that you are aware of the native Windows 8.1 fingerpring login service - this is a good thing.
I do not know personally if the fingerprinter, native or not, will work with that new "feature" of Windows 8.1 that wants us all to log in with our Microsoft password.
I did find a fix for Windows Live Login: Quick Tip: Change to a local account in Windows 8.1
If you can get your system set back to a local login and then make sure you are running the latest HP Simplepass, things may fall into place.
Latest HP SimplePass (at writing) is linked in the following file:
SkyDrive >> look for and open the file named:
Simple Instructions to Upgrade HP SimplePass
I hope something here helps!
Click the Kudos Star!
It is a great “Thank You” for the HP Experts who are here to help!
Kind Regards,
Dragon-Fur

Touch not working on ENVY TS laptop since Windows 10 install

OK, I've just updated a perfectly working Windows 8.1 Envy touchscreen laptop to Windows 10 and my touch input has ceased working, Windows 10 tells me "no touch or pen input is available for this display". Given this is a relatively recent laptop, bought just over a year ago, I'd rather expect it to have drivers that work with Windows 10. Suggestions anyone?

Hi, I have upgraded my HP envy Touchsmart 15" (15-j013ea) to windows 10 as well and am having a similar issue to you. Initially the touchscreen was working well following upgrade from 8.1 to 10. I then did a clean install of 10 onto a new SSD. The touchscreen is not showing up under HID devices in device manager, but seems to be working as a mouse. I can touch the screen to move the cursor, double click, but scrolling does not work properly. Basically it thinks it's a mouse! Like you - windows says "no pen or touch input available" I have trawled the web to try and find decent drivers, but to no avail. Come on HP - sort yourselves out. These laptops are designed for touchsceen and some working drivers would be greatly appreciated. Matthew

HDD or SSD not found on Envy dv7

Hello everyone, I recently had a 'broken' notebook HP Envy DV7-7350eb, which I recently installed a Win 7 pro x64 OS on.After installing some windows updates and all, windows wasn"t able to find a boot device anymore. It doesnt display the DVD drive to boot from when I press the F9 button, but seems to boot from it though..But the HDD won't display on the boot device selection. I've tried to adjust everything in the BIOS (legacy support on/off, secure boot on/off, boot from USB drive instead of win7 installation disc) I've looked up the HP support site for getting the latest BIOS update but can't seem to find a new BIOS update.. Anyone have more suggestions? or where I can download a BIOS update maybe? Thanks in advance to hopefully help me out here!

Hi,
Please use the following instructions to check and fix:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01443463&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_in...
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Sound Not Working for ENVY dv6 after recent updates

Not sure if it was the most recent updates that did it or if it was just random, but...my sound has stopped working. OCCASIONALLY right after I restart, I can get the sound to work for a few minutes, but that's about it. (I'm running Windows 8.1, by the way.)
I've tried the troubleshooter and it claims there's no issue. Sound card is there and working as far as I can tell; it's all enabled. I'm not muted or anything quite that trivial. I would try uninstalling an update, but I'm not sure that would even help. Prior to the update, my sound had started becoming distorted at time and a little crackly. Nothing too drastic or often, so I wasn't too bothered. Obviously, I am bothered by a complete lack of sound.
I have no idea whether or not headphones work still. I haven't been able to get the speakers working long enough to try them. "Fixit" claims it won't work with my computer, so I can't try that alternate troublershooter.
I've read every message board imaginable and updated and re-updated all my drivers. Not the issue. I have no idea what's wrong and no idea how to fix it, but it needs to be fixed.
Any help would be appreciated.

Hello @samajama,
Welcome to the HP Forums, I hope you enjoy your experience!
I have read your post on how the sound coming from your notebook's speakers is not working, and I would be happy to assist you in this matter!
To restore the sound to your notebook's system, I recommend following this document on No Sound from Speakers (Windows 8). This should help to address a specific Microsoft update that has caused sound output issues.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

SimplePass not working - HP ENVY dv7-7202tx Notebook

Similar Messages

Maybe you are looking for