SimpleSave MD1000H - bad support, bad device

Sorry to all reading this, I'm usually quite reserved.
My experience with HP support and this device (SimpleSave md1000h) has been more than frustrating.
I've upgraded to Win 7 64 bit and the device doesn't show up for at least 3 minutes, and when it does, the backup/restore is non-functional.
I can sometimes see the files and folders on the backup partition, but cannot copy, move, run - anything
I've had this device plugged into 7 different machines - OS's ranging from WinXP home, Pro, 7 (32) and 7 (64) - oh yeah, and even Mac OSX (I was desperate)
It has only worked on one machine thus far since - an Asus machine running Win 7 32 bit. Oddly, I have another exact computer - bought the same day - runnign Win 64 bit - SimpleSave doesn't work on it.
I don't know what the issue is with this product - there are many posts and I see no real solution offered by HP
I did call HP support - the response was "Take it back to where you purchased it and they will deal with it"
The retailer will not fix - wil only offer to replace - not so good if you have anything backed up on it.
I'm furious with the lack of effort made by HP in this case, and the "English as a third language" support one gets when calling their support line.
To reiterate - bad pruduct, bad support - bad job all around HP

It's worse than that here. My drive's just failed - at which point I discover that support comes from the USA even though I bought it in here in the UK. I have to pay international to call the states, and just found out that it's only open USA hours. So that's a wasted call to add to the frustration of loosing all the data on it. What's worse is that I have another one of these I haven't even opened the box on yet.
Why is HP selling this overseas if they don't properly support them. You can't use webchat to talk to a technician because you can't verify your warranty because HP's website won't accept SimpleSave's Serial No or Part No as they are the wrong format for HP's own website!
I get the sense that HP bought these drives in from somewhere and is flogging them without any intention of actually supporting them. They certainly don't see them as actually belonging to HP. You can only get the contact number for SimpleSave support by ringing HP (premium line) to be told "we don't support them, ring 0080063666666" - no indication that that's an international call, or that it's only manned during EST working hours.
What's the betting that when I get up at the crack of dawn tomorrow and ring them they'll try and duck out of their warranty?
So seconded - bad support, bad device.

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New thread on same old unaswered issues from others.
My desktop crashed. It needs new harddrive.
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So, does anyone know if real Java and Flash support is indeed coming in the future or am I going to have to either return or sell these IPADS and go switch a competitor...
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SimpleSave MD1000H - bad support, bad device

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