Simulate Inbound Calls with the IC WebClient

Dear experts
I'd like to configure to configure SAP Contact Center Simulator as communication management system (CMS) for IC WebClient Scenarios.
I did the following steps:
- Define CMS profile (SPRO)
- Define CMS system (T-Code CRMM_IC_MCM_CCADM)
- Define HTTP connection (T-Code SM59)
- Maintain CMS connection (T-Code CRMM_BCB_ADM)
- Assign CMS connection to CMS profile (T-Code CRMM_IC_MCM_CCLNK)
But I can't go further. I can't access the SAP Contact Center Simulator. I tried several URL but none is working.
Thanks in advance for your help
Stephanie

Hi,
There is a very interesting blog on this that could be helpful to you.
/people/stephen.johannes/blog/2008/05/21/crm-contact-center-simulator-setup
Regards,
Deepak

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That is a carrier-based service. So first you have to make sure your service contract includes that feature.
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Hi,
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Message was edited by: modular747

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well see this thread http://forum.vodafone.co.uk/index.php?showtopic=29866
and this one http://digitalspy.co.uk/forums/showthread.php?t=1067410
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Hi,
we have this problem from many days...
we have two branches with cucm cluster(Publisher and Subscriber) at Head office and cisco untiy.The branches are connected to Head office through MPLS vpn and all the ip phones are registred to publisher located at headoffice.
our setup is like below
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please can anyone help............................

Hi Carlo,
Thankyou for the Response...
here is the Runn config for BR1 Connected to PSTN lines....
voice-card 0
dspfarm
dsp services dspfarm
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
h323
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g711alaw
codec preference 3 g729r8
codec preference 4 g729br8
voice class h323 1
h225 timeout tcp establish 3
interface Tunnel100
description " Tunnel JED-RYD "
bandwidth 2048
ip address 10.10.0.1 255.255.255.252
tunnel source 172.31.217.202
tunnel destination 172.31.3.18
interface FastEthernet0/0
description DAMMAM Local LAN
no ip address
duplex auto
speed auto
interface FastEthernet0/0.20
description JEDDAH Local LAN
encapsulation dot1Q 20
ip address 192.168.20.5 255.255.255.0
interface FastEthernet0/0.21
description JEDDAH VOICE VLAN
encapsulation dot1Q 21
ip address 192.168.21.5 255.255.255.0
h323-gateway voip interface
h323-gateway voip bind srcaddr 192.168.21.5
interface FastEthernet0/1
ip address 172.31.217.202 255.255.255.252
duplex auto
speed auto
router eigrp 200
network 10.10.0.0 0.0.0.3
network 192.168.20.0
network 192.168.21.0
no auto-summary
router bgp 65412
no synchronization
bgp log-neighbor-changes
neighbor 172.31.217.201 remote-as 65000
no auto-summary
ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 192.168.20.1
ip route 192.168.20.50 255.255.255.255 192.168.20.1
ip http server
ip http access-class 23
ip http authentication local
ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
access-list 23 permit 10.10.10.0 0.0.0.7
control-plane
voice-port 0/0/0
supervisory disconnect dualtone mid-call
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
connection plar opx 2050
impedance complex2
description STC
caller-id alerting dsp-pre-allocate
voice-port 0/0/1
supervisory disconnect dualtone mid-call
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
connection plar opx 2050
impedance complex2
description STC
caller-id alerting dsp-pre-allocate
voice-port 0/0/2
supervisory disconnect dualtone mid-call
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
connection plar opx 2050
impedance complex2
description STC
caller-id alerting dsp-pre-allocate
voice-port 0/0/3
supervisory disconnect dualtone mid-call
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
connection plar opx 2050
impedance complex2
description STC
caller-id alerting dsp-pre-allocate
voice-port 0/2/0
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
connection plar 2022
shutdown
impedance complex2
description STC
voice-port 0/2/1
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
shutdown
impedance complex2
description STC
voice-port 0/3/0
supervisory disconnect dualtone mid-call
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
connection plar opx 2050
impedance complex2
description STC
caller-id alerting dsp-pre-allocate
voice-port 0/3/1
supervisory disconnect dualtone mid-call
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
connection plar opx 2050
impedance complex2
description STC
caller-id alerting dsp-pre-allocate
voice-port 0/3/2
supervisory disconnect dualtone mid-call
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
connection plar opx 2050
impedance complex2
description STC
caller-id alerting dsp-pre-allocate
voice-port 0/3/3
supervisory disconnect dualtone mid-call
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
connection plar opx 2050
impedance complex2
description STC
caller-id alerting dsp-pre-allocate
sccp local FastEthernet0/0.21
sccp ccm 192.168.12.190 identifier 1 priority 1 version 5.0.1
sccp ccm 192.168.12.189 identifier 2 priority 2 version 5.0.1
sccp
sccp ccm group 1
associate ccm 1 priority 1
associate ccm 2 priority 2
associate profile 1 register CONFJEDRAW
associate profile 2 register TRNJED
associate profile 3 register MTPJED
switchover method immediate
switchback method immediate
switchback interval 15
dspfarm profile 2 transcode
codec g711ulaw
codec g711alaw
codec g729ar8
codec g729abr8
maximum sessions 2
associate application SCCP
dspfarm profile 1 conference
codec g711ulaw
codec g711alaw
codec g729ar8
codec g729abr8
codec g729r8
codec g729br8
shutdown
dspfarm profile 3 mtp
codec g729r8
maximum sessions software 250
associate application SCCP
shutdown
dial-peer voice 1 pots
dial-peer voice 1000 voip
description To CallManager - SBWPMPUB
destination-pattern [1-5]...
progress_ind progress enable 8
voice-class codec 1
voice-class h323 1
session target ipv4:192.168.12.190
dtmf-relay h245-alphanumeric
no vad
dial-peer voice 9001 pots
description ** 02-6140294(outgoing) **
destination-pattern [^2].T
port 0/0/1
dial-peer voice 9002 pots
description ** 02-6140295(outgoing) **
destination-pattern [^2].T
port 0/0/2
dial-peer voice 9003 pots
description ** 02-6140296(outgoing) **
destination-pattern [^2].T
port 0/0/3
dial-peer voice 9004 pots
description ** 02-6140293(outgoing) **
destination-pattern [^2].T
port 0/0/0
dial-peer voice 290 pots
incoming called-number .
direct-inward-dial
dial-peer voice 9006 pots
description ** 02-6529323(local) **
destination-pattern [^0].T
port 0/3/0
dial-peer voice 9010 pots
description ** 02-6578249(local) **
destination-pattern [^0].T
port 0/3/1
dial-peer voice 9011 pots
description "to pstn service"
shutdown
destination-pattern 0.T
port 0/3/3
dial-peer voice 9009 pots
description "to pstn service"
shutdown
destination-pattern [^0].T
port 0/3/2
dial-peer voice 9005 pots
destination-pattern .T
dial-peer voice 1001 voip
description To CallManager - Subscriber
destination-pattern [1-5]...
progress_ind progress enable 8
voice-class codec 1
voice-class h323 1
session target ipv4:192.168.12.189
dtmf-relay h245-alphanumeric
no vad
dial-peer voice 1002 voip
description " TO Unity Greetings"
destination-pattern 2050
progress_ind progress enable 8
voice-class codec 1
voice-class h323 1
session target ipv4:192.168.12.190
dtmf-relay h245-alphanumeric
no vad
dial-peer voice 1003 voip
description " TO Unity Greetings"
destination-pattern 2050
progress_ind progress enable 8
voice-class codec 1
voice-class h323 1
session target ipv4:192.168.12.189
dtmf-relay h245-alphanumeric
no vad

Associating native calls with the calling object

I have a problem where calls into a native library need to retain data for subsequent method calls. Imagine the following two native methods (just imagine that the signature is write for JNI methods):
void initialise(int value)
// Stores the value somehow
void dosomething()
// Does something with the previously stored value
}If I was to store the value in a global variable, then it would be shared across all instance of the java class wouldnt it? So if object 1 called initialise, then object 2 called initialise, whichever of the objects then called dosomething, it would be based on the latest call to initialise.
How do I get around this sort of thing?
I currently work in C, though I would be quite happy to switch to C++ if necessary.
Mossop

I haven't used JNI_OnUnload, but may see why it isn't called. The doc says it runs in the finalizer for the classloader that loaded the library. Assuming this is the system (not custom) classloader, then its finalizer will never run because it gets gc'd only at shutdown, and finalizers don't run at shutdown by default. You could try calling Runtime.runFinalizersOnExit, but it's deprecated and sounds unsafe.
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Of course this now requires keeping a native-side data structure to track the native objects, though I'd still vote for storing each native peer's pointer in a Java long field for fast dereference, and make this native data structure be a simple array or list (not map) for usage only by the cleanup logic.
Another idea is to clean up in a function called by the OS or C++ runtime when your library is unloaded, independent of Java. This could be DllMain (for Windows) or a C++ global object destructor.
-slj-

Making a call with the iphone headphones

I know that you can answer calls through your headphones that came with the iphone but is it possible to make a call through it using the microphone and saying a command to call someone?

What I meant was while Im listening to my ipod on my iphone, is it possible to use the button on the headset and make a voice call from my headphones? I know I can do voice calling from the phone itself but I was wondering if you could do it through your headphones like push the button and say call whoever in the microphone and it would do it.

Blocking service call with the same serial no

Hi,
One of my client having this requirement.
they are having two service centers, In one service center they posted the service call for the particular serial no. where as another user of the service center department try's to enter the same service call with same serial no system should block until the first service call is closed for that serial no.
Regards,
Srinu

Hi Srinu
Not possible within the Scope of B1 if u want to have this scenario then u would have to involve the SDK consultant to help u further
Regards,
Manish

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Does anyone know if a transferred call should also allow the current screen to be transferred from the original agent to the new transferred agent location? This would be simultaneously with the call transfer.
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I would greatly appreciate if could please provide some technical assistance to my questions below:
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If so, can I configure this VoIP connection using either a PPPoE or ATM WAN link?
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Thanks,
Martin Healy

Hi,
I give you a sample config of my router.
class-map voice
match access-group 101
policy-map mypolicy
class voice
priority 128
class class-default
fair-queue 16
ip subnet-zero
gateway
interface Ethernet0
ip address 20.20.20.20 255.255.255.0
no ip directed-broadcast (default)
ip route-cache policy
ip policy route-map data
interface ATM0
ip address 10.10.10.20 255.255.255.0
no ip directed-broadcast (default)
no atm ilmi-keepalive (default)
pvc 1/40
service-policy output mypolicy
protocol ip 10.10.10.36 broadcast
vbr-nrt 640 600 4
! 640 is the maximum upstream rate of ADSL
encapsulation aal5snap
bundle-enable
h323-gateway voip interface
h323-gateway voip id gk-twister ipaddr 172.17.1.1 1719
h323-gateway voip h323-id gw-820
h323-gateway voip tech-prefix 1#
router eigrp 100
network 10.0.0.0
network 20.0.0.0
ip classless (default)
no ip http server
access-list 101 permit ip any any precedence critical
route-map data permit 10
set ip precedence routine
line con 0
exec-timeout 0 0
transport input none
stopbits 1
line vty 0 4
login
voice-port 1
local-alerting
timeouts call-disconnect 0
voice-port 2
local-alerting
timeouts call-disconnect 0
voice-port 3
local-alerting
timeouts call-disconnect 0
voice-port 4
local-alerting
timeouts call-disconnect 0
dial-peer voice 10 voip
destination-pattern ........
ip precedence 5
session target ras
dial-peer voice 1 pots
destination-pattern 5258111
port 1
dial-peer voice 2 pots
destination-pattern 5258222
port 2
dial-peer voice 3 pots
destination-pattern 5258333
port 3
dial-peer voice 4 pots
destination-pattern 5258444
port 4
end

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Numerous news accounts on Broadcast television, cable news, the radio, and newspapers are reporting that Verizon releases ALL my Verizon business activity--phone call information and content, emails sent through Verizon Wireless Broadband, etc.--with the federal government as "Standard Operating Procedure". I have a philosophical problem with supporting Soviet Union-style totalitarianism that spits in the face of Democracy, the United States Constitution, and everything that makes America a Great Nation. Please provide me with the instructions I need to change my service to a non-Verizon service provider.
Thank you.

It gets worse...I just had my phone service interrupted and could not make an outgoing call until I made an immediate payment. There was a large roaming usage (above normal) and I had text and voice mail asking to call. When I called the prompts took me to an automated version of "pay me now or you cannot use your phone". I continued to push prompts until a real person came on, who then proceeded to want my payment then and there. My bill is and was not due, nor overdue and has never been such for 30 years! I do international travel and from time to time some countries have extremely high roaming charges and I knew that going in. I would have paid promptly when the paper bill came in just as I have always done. Besides, my app is available for me to monitor usage, which I do...but Verizon has taken it upon themselves to take care of me and cut off my outgoing call capability before I "stiff" them....I guess that is their basis for changing the game without notifying their loyal customers. In the meantime what if I had to call 911 or some other emergency service. I would have had to pay first! This is the type of "control" to the extent which our forefathers must have had that sparked the American Revolution.
Say goodbye to Verizon and American freedoms!

How to remove thousands of file called with the same name with just one number most of the other

I've created this thousands of file with a python script, and i've tried to delete all of them using another python script which uses while command and it does work but it's really too slow and my finder crashes. I can't delete all of them manually because it would take forever and from the terminal i don't know how to delete them. The files haven't got an extension and are in my user directory, so please if somebody knows something to do tell me. (sorry for my english)

Yes there is a way. Post back with the following information:
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2. What is the exact name scheme of the files? You mentioned they are incremented numerically, but what are the rest of the files' names (again, capitalization is important)?
With this information, there are several ways to approach the problem, which will basically be four steps to ensure you do not inadvertently remove files you wish to keep:
1. Create a new folder to temporarily house the files.
2. Issue a command to target the files by name and move them into a separate folder.
3. Check the old parent folder to ensure nothing is missing, and optionally check the names of the moved items.
4. Finally delete the contents of the temporary folder, along with the folder itself.
The specifics of these steps will depend on the names of the files and the folder that they are in, so provide as much information as you can about that, and we can work through the steps.

Simulate Inbound Calls with the IC WebClient

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