Simulation recording incomplete

I'm trying to record a software simulation using Adobe Capivate 8 for Windows. Unfortunately, Captivate records only 2 or 3 screens for a 10 or 12 steps procedure.
I tried recording transactions in different applications, such as IE, Chrome, MS PowerPoint, MS Word, MS Excel with the same results.
What can I do to get a complete recording without having to record manually and having to add the mouse, captions and click boxes manually as well ?
Thank you,
Annie St-Pierre

Hi Annie
It sounds to me as if Captivate isn't capable of sensing exactly what you are doing. If it can't sense an action, it typically won't take a screen capture.
In these cases it is helpful to either click the mouse (it should sense a mouse click) or press the key assigned to capture the screen (normally Print Screen). Do this when something changes. Perhaps a drop-down is now in the open position or perhaps a dialog has appeared. Things like that.
There's a certain finesse you develop as you capture where you train your ear to listen for the Camera Shutter Sound that indicates a capture has occurred. If you don't hear it and you feel a capture should have been taken, better press the Print Screen key to be safe.
Cheers... Rick

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