Since 5.0 upgrade my email links won't open .... can you please sort this out as I use links from messages frequently
I use windows Live email programme and the links worked fine until the new upgrade for Firefox 5.0 was done. Now I just get a pop up error message that says 'There is a problem sending the command to the programme' on any link.
Genieo does not appear to be the problem but Rapport / Trusteer is.
PlugIn Path: /Library/Rapport/*/librooksbas.dylib < from your report
You need to remove Rapport ...
Instructions here > Uninstalling Rapport on Mac OS X | Trusteer
That software has casued many Mac / Safari users problems as noted from an Apple Support Communities search here.
Similar Messages
-
I clicked update for facebook And now my iPod touch 4th gen won't let me download the Facebook app I've turned it on and off like 5 times and it still won't work can you please help me
Seems to be an Apple or FB app problem. Nothing you can do but wait for it to be fixed.
-
I posted a couple of days ago about a problem my iPhone 4 was having trying to stream video via WiFi
Basically, since I upgraded to iOS 6.0.1 I cannot stream YouTube videos via the app or via Safari, Netflix will not work nor will services such as BBC iPlayer.
I've also discovered this evening I cannot stream any radio apps either.
All of them will play for 10-30 seconds then stop buffering making them impossible to play.
I was given several pieces of advice including restoring the phone to factory settings, restoring it as a new phone, hard resetting twice in a row, deleting all the cache/data in Safari but nothing that has been suggessted has solved the problem.
I know it is not a problem with my internet/WiFi as I have a laptop and a PC both using it and streaming YouTube/raddio stations etc. with no problem. Also, my girlfriend has a 3GS with the old YouTube player and that works with no problems at all.
Can anyone please help me out as it's getting a bit frustrating not being able to use the streaming function on my iPhone.
One thing that is odd, I have no problem surfing the web on the phone via WiFi or streaming over 3G. It is only a problem when trying to stream video/audio over WiFi.
Thanks.This is a link to the Apple support page on this issue. Have you tried all of these steps?
http://support.apple.com/kb/TS1559?viewlocale=en_US&locale=en_US
Not sure what you mean that you have no signal but are on 3. What are you trying to say? -
I am an elderly person and cannot understand the upgraded Fire Fox. Is it possible to delete the upgrade and give me the old version which is easy to understand?
My email is [email protected]I have done that and it is definitely on. My husband has the exact same phone and I upgraded his IOS at the same time, but this problem is not happening to his phone (we are also on the same plan, so our service should be the same). Our settings appear to be identical and my phone is showing the 3G symbol at the top, so I can't understand why it won't access the network.
I've turned it on and off twice and have reset all settings with my iTunes account, but it still isn't working.
I'm not a complete idiot with this sort of stuff - I have tried all the obvious things. -
Email attachments coming as winmail.dat - how to sort this out permanently?
Since I upgraded to Office 2007 at work, any email received from there that has an attachment is named winmail.dat and will not open. Upgrading my work PC is NOT an option, but I'd like my Mac to be able to recognise the attachment for what it is, either a pdf, or a xls or doc file etc.
Help!
I've located a programme called letter opener 3.0.3, but I need some freeware please.Upgrading my work PC is NOT an option, but I'd like my Mac to be able to recognise the attachment for what it is
Let see, you are using a proprietary file format that is only supposed to work with Outlook. It doesn't work for millions of Windows or Mac or Linux email users that depend on other email programs like Outlook Express, Thunderbird, Apple Mail, webmail, etc.
Microsoft has had to publish instructions so that their program's users can make themselves compatible with the rest of the world.
http://support.microsoft.com/kb/290809
You are causing your own problem by not making a simple change in your program's options. Changes in the Outlook preferences can be made either Globally or by the Recipient.
Follow these steps in Outlook 2007 to turn off TNEF:
1. On the Tools menu, click Options.
2. Click the Mail Format tab.
3. In the Compose in this message format box, click Plain Text or HTML, and then click OK.
Don't know of a better way to fix this problem for everyone concerned. Even if you get the fix to work with your machine, you will not enable all of the people receiving your emails to be able to work with you. That's a losing battle that's been caused by Microsoft.
Now if Microsoft created a Mail plugin for other email programs like they do for their video format's and services (flip4mac, Office Live Plugin, etc), then I would consider using their email program to deal with my clients. Until then, I need to be compatible with many different programs in other countries, on different platforms. Maybe that's going to change when they bring out the new Office 2011 with Outlook for the Mac... -
After several fixes, I still cannot send emails while on Wi-Fi. Can you explain why this is?
I have read several community posts of Iphone users who have had the same issues I have, which is emails sent while on WI-Fi do not send. The only why to ensure that the messages are sent I have to turn off the Wi-Fi, which works but is very inconvenient. I spend much of my time not at my desktop and responding to emails. My employer has Wi-Fi available and I don't have to discuss why using Wi-Fi is advantageous. I have tried (unseccessfully) all the troubleshooting suggestions that I have read on Apple support communities. It sounds like only owners of Iphone 5 have these issues. My wife has a refurbished Iphone 4s and she has never complained about sending emails. I want Apple to address this widely shared concern and a resolution that does not require me to turn off my Wi-Fi every time I want to quickly reply to an email.
There can be a multitude of reasons why you can not send emails while on wifi
Particularly if your not on your own wifi
Business wifi may have blocked connections to external mail servers
If your using your ISP for mail they may be blocking connection attempts from outside their IP address, range some require authentication to send
You"ll need to speak to both of your ISP and the network admin of the wifi your using
When trying to use email and tell them what you're trying to do and what happens
Since you can send mail while not on wifi
Your first port of call should be the network admin of the wifi your trying to use
If it's a business you'll might find external email servers have been blocked
It's not apples fault you can't send emails
Restrictions can set any network to stop users doing things the network owners don't want the users to do
there is nothing apple can possibly do about it nor would they want to -
My iMessage won't work can you please help
My iMessage just stopped work today and can't get it to work again help please
Nobody here can; Apple's having trouble on the servers. See http://www.apple.com/support/systemstatus/ for more information.
(80493) -
My mailbox won't open, can you help?
When I click on the mailbox icon, the mailbox wont open. i can only get my mail by going to Yahoo mail. The mail icon was working this morning. Can you help?
Hi Nigel,
Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
If it still doesn't work...
Open Console in Utilities & see if there are any clues or repeating messages when trying to open Mail. -
When I try to open an .ai/pdf file received through my email, it won't open and asks for a password. I have never set up any kind of password for email security, but have tried typing in my standard passwords. Nothing works. I wonder if it has anything to do with the use of my Wacom3 Tablet...I've been having trouble with it and was getting the same message when trying to open the User's Manual in my Applications/WacomTablet file on my hard drive. Any suggestions? I just downloaded the latest version for the Wacom and recently upgraded to Snow Leopard 10.6.7 (which I hate, and my CS3 hates, etc.)
It sounds like you have a a password-protected PDF. The password was set by the person who encoded it.
-
My email attachments won't open after ios7.1 update on 4s! HELP!
I recently updated my 4s to the new software, iOS7.1. Since then, my Word document email attachements are not opening. When I try and open attachments I just get a message saying "OfficeOpen XML word processing document" on a blank screen. All attachments were opening before the update... so I was wondering;
Is my phone "too old" for this software? (Phone is only 16 months old)
Are the attachments emailed to me, in the wrong format for me to open them?
Or is there something I need to change in the settings so I can open email attachments????
Please help!
I rely on my phone to email on the run for my job so desperatly need to get it working again!
I also have an iPad2 and have updated it to the new iOS7.1 software and email attachments and everything else is working fine.... just my phone isn't!
Thank you all so much for your help.I have same problem when I upgraded to ios 7.1. I have done the test that by sending a attachment both in .doc format and docx format but still cannot open the attachement and the message said "OfficeOpen XML word processing document", I have tested another iPhone in ISO 7 which don't have any issues to open.
I don't why Apple still don't doing something to solve it. We are well known that iPhone / iPad is not only for home use, we are use this everyday for work. Please kindly give us solution. -
SOME u-tube links won't open in a mail message. I get a message saying 'an error occurred, try again later'.
They never open 'later'. Is there a work-around, or do I need a plug-in or something.
ThanksThe forum software says you are using Firefox 19, can you update to Firefox 22 and see if this is fixed, is not can you try the super-beta verion of firefox, espically if youve upgraded to 4.3 it may be causing some problems.
* nightly.mozilla.org -
I just upgraded to iOS 6.1 on my iPhone 4. Now my email app won't open.
Hi Darr4425,
That's not good! We definitely want your device to work properly at all times. What email application are you attempting to open? When did the issue start? Do you receive an error message when the application force closes?
Thanks,
PamelaF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! -
Files on one of my icloud email mailboxes won't open. No files in the mailbox will open
Files in one of my icloud mailboxes won't open. No files in this mailbox open, but other icloud mailboxes do. Any ideas?
Thank you. I tried the soft reboot again, and the home button has been working fine this whole time. I have tried deleting the email acct from the settings and the mail app still opens only empty frames. I have a screen shot of it, but don't know how to post it here to be able to show what exactly is happening.
The mail app will open. I can see the area that usually shows the messages themselves. I can also see the area that usually displays all the accts. Both these areas are completely blank. The search bar is showing on the left hand side, and up on the top right, the download button, reply, delete and compose buttons are showing. At the very bottom left the refresh button is showing. The app sits like that for about 20 seconds and then automatically closes. None of the buttons are responsive. I cannot see any of the email accounts I have in the app (3, usually but 2 at the moment since deleting the acct that seemed to have caused this problem).
I have force-stopped the app, shut down and restarted the iPad, and rebooted the iPad. None of these have helped. -
When I first opened the email, it took forever to open. Then the pics didn't show up as pics, but as a ton of some kind of code. Since then, the app will open with just the frame, no info in the frame, no email accts or anything. Then it closes automatically after a few seconds.
I've closed the app and reopened it, rebooted the iPad, and gone online and deleted the email itself. But the app still won't open. Help, please!!Thank you. I tried the soft reboot again, and the home button has been working fine this whole time. I have tried deleting the email acct from the settings and the mail app still opens only empty frames. I have a screen shot of it, but don't know how to post it here to be able to show what exactly is happening.
The mail app will open. I can see the area that usually shows the messages themselves. I can also see the area that usually displays all the accts. Both these areas are completely blank. The search bar is showing on the left hand side, and up on the top right, the download button, reply, delete and compose buttons are showing. At the very bottom left the refresh button is showing. The app sits like that for about 20 seconds and then automatically closes. None of the buttons are responsive. I cannot see any of the email accounts I have in the app (3, usually but 2 at the moment since deleting the acct that seemed to have caused this problem).
I have force-stopped the app, shut down and restarted the iPad, and rebooted the iPad. None of these have helped. -
Can you please put the steps to change the rescuer email address since I cannot receive any emails
The steps on the page that you posted from should work, but you can only change your rescue email address if you remember your answers to your security questions :
- log into the account via the 'manage your apple id' button on http://appleid.apple.com
- select the Password & Security section on the left-hand side of your account's screen
- answer the account's security questions
- you will then get a screen where you can change the address (and/or the questions)
If you can't remember your answers, and you aren't receiving the reset email to your current rescue email account (and you've checked the spam folder as well as the inbox on it, and tried clicking the reset link again) then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
When they've been reset follow the above steps for changing your rescue email address
Maybe you are looking for
-
Having a problem using Jabber and a Yahoo gateway. I set up an account (using Psi) and that was successful. I can chat with others using Psi just fine. But when I set up iChat to do this it recognizes my account, logs me in but when I open a chat wit
-
TS1424 I purchased iTunes match--won't let me do it..error 4001
but it won't load and keeps giving me error 4001. I am doing this on my MBP and am very frustrated>? I have already tried holding down option key and going to store and turning off itunes match and then turning it on again---doesn't work Do i have to
-
Acrobat DC and XI different Output preview; same setting on the same machine
Hello, I've got an question regarding Output preview My sample PDF does have different output preview values on Acrobat DC (100% Black) and Acrobat XI (CMYK values) Both use the same setting (Euroscale Coated v2), doc has no PDF/X output intent Still
-
I recently had a new hard drive installed and upgraded to Yosemite 10.10.1 on a Macbook Pro. No problems for the first week, then iPhoto 9.6 stopped sharing pix via email. I tried removing and re-adding my accounts but that didn't help. Thanks in adv
-
Can anyone recommend an ISP for central London
I am with Tioscali and their speeds vary a lot during the day. I get about 5MPs, but at rush hour, it can be VERY slow. Does anyone know an alternative with FAST broadband?