Since Aug '14 MS Patch Tue, iTunes has stopped working
I have 2 instances of iTunes running on 2 different Windows 7 64bit machines. Both are crashing out since the Microsoft patches were installed on Wednesday, 8/13/14. I have uninstalled iTunes and reinstalled completely removing all Apple programs from Control Panel. I rebooted and reinstalled and it is still crashing out with 'iTunes has stopped working' and a prompt to close the program. I have also gone back to a previous restore point before the most recent MS patches. I then uninstalled iTunes, I reinstalled the MS patches, rebooted, and then reinstalled iTunes. This did not resolve the issue.
Hi there gabrewer55,
You may find the troubleshooting steps in the article below helpful.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
-Griff W.
Similar Messages
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Since updating iTunes, I can open iTunes, view my apps, music, movies, etc. But when I click on iTunes store I get an error message that iTunes has stopped working. The fault module name: StackHash_e8ad Problem Event: BEX. Already tried reinstall several times and tried all the tips and advanced tips on the iTunes troubleshooting page. HELP!!!
Try gn_id's suggestion from the following post:
Re: iTunes 11 crashes when opening the store - no error message -
Printing from within iTunes has stopped working since my last iTunes update.
Printing from within iTunes has stopped working since my last iTunes update. Using Toshiba Satellite Pro Windows 7 and HP printer.
That's too bad.
If/when help is truly desired, try providing some specifics of what is occurring, such as any errors that may occur when attempting to print and what specifically is attempting to be printed. -
Anyone else keep getting "iTunes has stopped working" pop-up ever since the last update?
Recently iTunes had issued a fix to the problem they were having with music stuttering during playback. I installed the update and no more stuttering.
Ever since installing that update (iTunes 12.1.1.4 (64-bit), however, I keep getting a "iTunes has stopped working" pop-up, and it closes down. This is constantly happening to me. I uninstalled iTunes and re-installed it, and it is still happening quite often.
Hopefully Apple is aware of this, and will issue yet another update.
Has anyone else experienced this too, or is it just me?Hi Wi_Writer,
Are you getting the iTunes error message when you connect a device to iTunes or only during playback with a connected device? The resource below provides some additional troubleshooting steps for this scenario.
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support
https://support.apple.com/en-us/HT203356
Regards,
Judy -
iTunes64Setup.exe, even after multiple times of uninstalling and reinstalling with even a fresh download crashes with the message:
"iTunes has stopped working. A problem [unspecified] caused the program to stop working correctly. Windows will close the program and notify you IF a solution is available." I cannot get out of this loop and it renders my iPad HD useless. I tried calling the Apple Store but was referred by an automated system to this web site. I tried looking up the problem in the FAQ but it didn't help.
merylewHi there Nok Saensanoh,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
-Griff W. -
Every time I try to import a CD I get "iTunes has stopped working"
I updated to the new 9.0.3.15 version of ITunes a couple of weeks back and ever since I have not been able to import CD's?
It seems it works with every else syncing etc but not importing CD's.
Every time I try to import a CD it will start then within a few seconds I get the message "iTunes has stopped working" and another message saying Windows is looking for a solution.
I have tried going into Control Panel and Programs and repairing the installation but no luck.
Anyone know how I can fix this.I can see messages for other programs that have had issues but nothing for iTunes.
Hmmmm.
Maybe try provoking the error another two or three times, taking a careful note of the time showing on the PC. Now head back into the Action Center. Is there a problem report for any application or operating system component that appears regularly at the same time as the iTunes errors?
If so, paste a copy of a typical error report for that in a reply. (Fingers crossed that might get us a bit closer to understanding what is afoot.) -
ITunes Has Stopped Working (10.3.1)?
So before I downloaded the new iTunes, it kept saying "iTunes has stopped working." when I tried to open it.
After multiple tries, I finally resorted to uninstalling it, and installing the new version.
Still, it says "iTunes has stopped working." I tryed the repair option in the Control Pannel for both iTunes and QuickTime. QuickTime opened up just fine, and works as it should. Again, I opend iTunes, but checked the details, and this is what it's saying -
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.4.1.10
Application Timestamp: 4e4e1904
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16695
Fault Module Timestamp: 4cc7ab44
Exception Code: c0000005
Exception Offset: 00055bf5
OS Version: 6.1.7600.2.0.0.768.11
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
From other posts, you usually could fix it from reading the Fault Module Name and repairing the name of whatever it was, but I have no idea what to do with this.
To play it on the safe side, I am doing a virus scan, but I have'nt downloaded any thing that would carry anything harmful lately.Fault Module Name: MediaToolbox.dll
Fault Module Version: 1.0.694.7
Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
Let's try something relatively simple first. Restart the PC. Now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair".
If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post:
Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever since I did that my itunes won't open any more. Itunes starts but before anything loads a window pops up saying that the prograam has encountered a problem and sh... -
ok i installed new iTunes version 10.3.1.55 and when i launch itunes it says 'iTunes has stopped working' i get to my problem history this is whay i found
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.3.1.55
Application Timestamp: 4deec351
Fault Module Name: MediaToolbox.dll
Fault Module Version: 1.0.694.7
Fault Module Timestamp: 4ddeb575
Exception Code: c0000005
Exception Offset: 00250000
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
PLEASE HELP ME!!!!Fault Module Name: MediaToolbox.dll
Fault Module Version: 1.0.694.7
Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
Let's try something relatively simple first. Restart the PC. Now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair".
If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post:
Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever since I did that my itunes won't open any more. Itunes starts but before anything loads a window pops up saying that the prograam has encountered a problem and sh... -
I just received a refurbished iphone the the insurance provided by a major electronics retailer. Since i have tried to sync it to iTunes I have received "iTunes has stopped working" error. It says it will come back with possible solutions, but never does a thing. I have already removed and again installed iTunes, QuickTime, etc. to no success. Not sure what my next step should be.
This helped overcome the crash problem, but (as reported before), I still have to start iTunes in Safe Mode in order to watch any videos. This has been the case since 10.5.
The regular mode behavior has changed a bit - instead of the progress bar moving to the end of the video, showing no video but playing the audio for about three seconds, it now leaves the progress bar where it is ... but the rest of the behavior hasn't changed.
Windows 7 Professional, 64 bit on an HP dv8t quad-core laptop w/ 8 GB RAM, running nVidia GeForce 230M with 1 GB video RAM.
Thanks for your prompt response to the original problem posted above. At least now I'm back where I started from before I upgraded to 10.7. Not optimal, but I've finally gotten used to doing a Ctrl-Shift-click to run iTunes.
Scott -
Hi,
I have a PC running Windows 7 - 64bit OS. I have had iTunes installed since the beginning of the year on this computer and have not had any trouble with it except actually using iTunes but that is a different issue. The other day I inadvertently downloaded "Tuneup" which I don't want or need. I firstly want to say I have no concrete evidence that Tuneup has led to my problems. It may be coincidental that Tuneup and my problems appeared together.
Tonight when I started iTunes, Tuneup took over a quarter of the screen on the right side. I closed this program. When the list of tracks was ready to be loaded from the CD and I went to" file" - "get info" option the message "iTunes has stopped working" would appear. Closing this message resulted in iTunes shutting down. I should say that before I closed the message the computer had essentially ground to a halt. The other curious thing was the behavour of the mouse pointer on the screen - the only place where it was visible was in the "iTunes has stopped working" box. Moving it out of the message box resulted in it disappearing. It would reappear if it were caused to wander into the message box.
I subsequently removed Tuneup (control panel, programs and features, etc...) iTunes had not improved. I then deleted iTunes, firstly saving the library to a file on the desktop. Then I did a fresh(?) install of ITunes but there seems to be no change. A curious thing was even though I had deleted iTunes through the control panel the library was still there as if I had done nothing. The whole thing is a complete mystery and extremely galling.
If someone has had a similar problem I would really like to know what the fixes were.
Thanks for "listening".
Cheers,
Grant Andrews.I had a similar problem. I'm using 64bit Windows7. The following solution worked for me:
COPY QTMovieWin.dll
FROM c:\program files (x86)\common files\apple\apple application support\
INTO c:\program files (x86)/iTunes
Also, reinstalling Quicktime has worked for others having this same issue. -
"Itunes has stopped working" in Windows Vista 64bit
I am at my wits end! My I tunes will usually load but if it opens in my library and I try to access the Itunes store it always crashes with the "Itunes Has Stopped Working" error message. "Windows is checking for a solution" follows but nothing is ever found.
I've tried completely removing Itunes and reinstalling. I've tried updating all drivers including the one for my ATI video card. I've scanned for viruses and maleware. I even downgraded from Itunes 10 to Itunes 9 which seemed to work for about a day.
I've also done the sfc /scannow which showed some file issues but none that looked to be a problem. One thing....my Gateway PC came preloaded with Windows Vista and I do not have an installation disk.
When I check the details on the crash this is the info that I get:
I've tried just about everything I could find I still keep having this problem. Usually Itunes will start but if I click on a song in my library or try to go to the Itunes store it will crash. Here is the info I get about the crash:
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.2.1.1
Application Timestamp: 4d756476
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18327
Fault Module Timestamp: 4cb7341c
Exception Code: c0000005
Exception Offset: 00030226
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Does anybody have any ideas or hints? Would upgrading to Windows 7 potentially fix this problem?
HELP!!!!!If we're talking about the (third-party, not-produced-by-AMD) ATI Tray Tools utility, the drivers for the utility are a bit scruffy. They've caused some trouble for the QuickTime Player since before the itunes versions 10.x came out, but after a while the issues started to ramify through to iTunes as well as QuickTime. The precise nature of the symptoms seems to depend on which combination of iTunes/QuickTime versions and ATI Tray Tool versions you've got, too.
On a 64-bit system, it's probably worth trying first adding iTunes.exe to the Auto 2d/3d and osd exception list. But just recently someone got past this sort of thing by disabling "Show FPS" on a 32-bit system:
Re: "iTunes has stopped working" -
ITunes Has Stopped Working Error
Can anybody help with that good ol’ staple “iTunes has stopped working” error?
From event viewer: Faulting application iTunes.exe, version 11.2.2.3, time stamp 0x5383f31a, faulting module CoreFoundation.dll, version 1.750.24.0, time stamp 0x52a28a28, exception code 0xc0000005, fault offset 0x000a9908, process id 0xdb0, application start time 0x01cf898260ec3b90.
Tried uninstall and reinstall of both iTunes and Quicktime, also reinstalled as admin for each
Tried with both 32-bit and 64-bit iTunes
Tried removing the files from C:\Users\[username]\AppData\Local\Apple Computer\iTunes and C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes
Tried copying the .dll files from C:\Program Files (x86)\Common Files\Apple\Apple Application Support to C:\Program Files (x86)\iTunes
Opened iTunes in safe mode. It was fine until I tried to view my Match tab, or update iTunes Match, then gave same crash (the error log is actually from safe mode).
It usually won’t crash until I try to view my Match tab or update iTunes Match. Also after I removed the files from the local preferences, I apparently wiped out the library file in the process, because now the only files showing in my library are the maybe 50 or so I’ve purchased through iTunes since I installed to this machine, and not the 10,000+ I’d had in the library before, and that are all uploaded to my iTunes Match, which are all on a local hard drive.
Vista Home Premium SP2 64-bit, up to date on Windows updates.I've had this problem for months and tried the same "solutions" as drummerboydyl but also none worked.
I did as MusicaBella instructed, except all I changed was the name for #3, i couldn't find #2 to changed, and voila, it worked!
Thanks so much MusicaBella! -
ITunes has Stopped Working in Vista
Browsing this forum, I see quite a few people are having trouble with the newest version of iTunes.
Ever since I upgraded to iTunes 7.5 a few weeks ago on my 32-bit Vista Ultimate, the program will no longer run. When I try to start iTunes, I get a message saying "iTunes has stopped working. Windows can check online for a solution to the problem." Also, whenever I start up Windows, I get a similar message saying "iTunesHelper Module has stopped working."
When I tell Windows to check online for a solution, it just gives me a page telling me there's a newer version of iTunes, but it is the newest version that I'm trying to run.
Any thoughts?This solution has worked on one of my 4 computers so I can't guarantee but it might be worth a try.
Uninstall Itunes and Quicktime. Reboot your computer
Empty out the recycle bin
Use Search to locate any and all files and folders that reference itunes or quick time. Of course do not touch your music folder.
Delete all these references to itunes and quick time.
Reboot.
Download a standalone version of Quick time and install.
Download Itunes (I used version 7.4.1 that I obtained from Oldapps.com.)
Once this was done I was able to run itunes on my laptop. I did upgrade to 7.5 but I could not get my sons nano 8GB to sync so I reverted back to 7.4.1 and it works just fine.
I have yet to get itunes working on My wifes vista laptop and it quit working on my XP desktop some time ago (I have never used it and wouldn't care except my son just bought the nano) Itunes a version prior to 7.4 was running on my sons laptop until he upgrade to 7.5 when he bought the nano, just last Friday, and 7.5 totally borked things up. Aside note is that his hard drive crashed a day later, but I don't think that had anything to do with it.
If you read through this board you will find that itunes and windows are not getting along well at all. If you have a "new" ipod be it nano, classic or what ever I beleive you must use version 7.4 or newer. It seems to me that if Apple really wants floks to buy these things they should be sure the primary piece of software is stable and works! -
Windows vista tells me iTunes has stopped working when I try to sync iPod
I recently downloaded the newest version of iTunes (8.0.2.20), thanks to its incessantly asking me to. Since I downloaded, every time I attempt to sync to my iPod classic, Windows tells me iTunes has stopped working and forces me to close the program. Any help would be greatly appreciated.
I'm not sure if it's taboo on these boards or not, but this is just a friendly "bump" to see if it might catch the eye of someone who has discovered a fix for this behavior.
I did discover a couple of suggestions in my research, neither of which proved helpful to me. The first was to disable the sync function for contacts with Outlook (no joy). The second was to delete the Sync Services folder (which I "temporarily" deleted, but still no joy).
I have found resources that purport to provide sync control over your iPod without using iTunes. They look to be about a $40 gamble, but I may have to try that route (but would really hope that one of the smart people here would have ideas beyond Apple's "elementary "R's"").
Bob -
Itunes has stopped working on windows
My itunes has stopped working on BOTH of my windows computers. HELP!
I was prompted for a quicktime update yesterday and ever since I can't connect my ipod. message says ipod has been detected but could not be identified properly. suggested i uninstall and reinstall itunes, which i did. still no success.
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