Since downloading the new iTunes my column for the number of plays no longer work

Hi
Apart from the fact that I don't like the new set up I also find the the column which keeps count of the number of times a music track is played no longer responds. I tried to re-download my old version of iTunes but received a message saying the files for my music could not be found, so had to go back to the new version. Can anyone help.
PS. I'm quite dismayed at reading some of the comments especially about those who do finally get through on the phone, find that the people who are supposed to help have not received adequate training.

Try a force restart by holding the power and home button down at the same time. One of two things will PROBABLY happen; 1) It will boot into iOS as normal. 2) You will get an iTunes logo with a USB cable at the bottom. If the second happens you will need to plug it into iTunes to do a restore. If neither of these happen, force restart again. Once the phone powers off, let go of both buttons and push and hold the home button and plug the phone into iTunes. This will force the phone into recovery mode. Proceed with a restore at that point.

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please im on surgical leave and have one hand to type really could use some help
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fighter19lisa wrote:
that only makes it say its synced, when its not.
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fighter19lisa wrote:
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fighter19lisa wrote:
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Since downloading the new iTunes my column for the number of plays no longer work

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