Since I can't get my question answered, is there a number to call?
Does anyone have a number to apple customer service? I'd like to get my ipod question resolved.
"or you can go to your nearest apple store so you see them face to face instead ringing them and the guy on the other end doesnt know what your trying to complain about"
I'm not complaining, I have a legitimate question that hasn't been answered. If you'd like to be a little snot, please do it elsewhere, I'd like to get my issue resolved, thank you. I live in Montana, there are no apple stores.
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How can I get someone to answer the phone? I'm ready to give VERIZON my business. I sat on the phone for over 20 minutes only to be transferred to "Sales." I then sat on the phone for another 15 minutes!!!! I finally hung up.
It takes an enormous amount of patience and time to get through to a qualified person.
My Samsung S5 was locked out and needed a factory reset. Including attempts to achieve this locally, it took over an hour before my problem was even addressed.
You may be interested in my journey to a very good technical support person.
First I called the local sales person who had given me his personal business card with the friendly advice to call me with any questions. No answer at about 8:30 am when the business was open. His voice mailbox was full.
Then I called the local store where I had purchased the phone. The person who answered the phone had learned all the proper stock phrases, but was not familiar with the issue, stated that there were no customers in the store, and I should go there in about an hour when there would be more staff. He suggested dialing *411 from my phone (which was locked). Then he gave me a number to call Verizon, which he had to look up, and it took a minute or so. The number was (removed). That is an internal number for employees and contractors and requires a code to access, obviously not designed for customers' use. He finally cut me off by stating that there were a number of customers in line waiting for his attention!
After researching all my papers I found 800-922-0204 on my bill. The automated message suggested a hold time of 5 minutes, it took 20 minutes for a Customer Service Representative to pick up, and then I was referred to technical assistance. The hold time was announced to take 5 minutes, after 12 minutes I finally was connected.
Fortunately I had my computer set up for Skype on a loudspeaker, and was able to do some other paperwork while waiting.
Persistence was rewarded by having the good fortune to be connected to a very experienced, qualified and patient technical support staff with the name of Thomas (removed). He solved my problem, answered my questions during the process of resetting the phone, and gave an example of courteous and kind customer service that I had never experienced before when dealing with any major internet company.
>> Edited to comply with the Verizon Wireless Terms of Service <<
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In Numbers 09 there was 'rearrange' which worked perfectly. New Numbers 13 has Sort by column but I can't get it to work. is there a bug?
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I synced my phone to my computer. When updated with iOS7.0.2 I lost all my contacts, photos and music. I lost everything? How can i get them back? Is there any backup?
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How do I obtain service for my iPhone?
The iPhone support site has troubleshooting articles to help you solve your iPhone issue on your own. If you have reviewed those articles and still need service for your iPhone, you can contact your carrier or Apple. Note: There may be a fee for diagnostic service. Do not send any accessories with your iPhone because they will not be returned to you. If you seek service in Switzerland or a member country of the European Economic Area that is not the country of original purchase, see your service options.
My iPhone is not eligible for warranty service. What are my service options?
Apple offers service options for an iPhone that is not eligible for warranty service.
Battery ServiceIf your iPhone requires service due to the battery’s diminished ability to hold an electrical charge and it is not covered under Apple's warranty, an AppleCare product, or statutory consumer rights, Apple will service your iPhone for a service fee. For more details, please refer to theBattery Service information.
iPhone Screen RepairRepair and replacement costs depend on your iPhone model and your AppleCare product coverage. Accidental damage isn't covered under the Apple One Year Limited Warranty.When you request screen repair online or by phone, Apple will place an authorization on your credit card to cover the iPhone out-of-warranty service cost shown below in the Out-of-Warranty Service section. This is the cost for replacing the screen and fixing any additional damage. We'll charge this amount if your iPhone is eligible for out-of-warranty service and our diagnostic test shows additional damage. If your iPhone has no damage other than the screen, we'll charge the screen repair service fee.
Model
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iPhone 6
€121.30
iPhone 6 Plus, iPhone 5s,
iPhone 5c, iPhone 5
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The screen repair service fee includes a €12.30 shipping fee. All fees are in euro and include VAT. Pricing may vary for screen repair service through an Apple Authorized Service Provider or wireless carrier.
Out-of-Warranty ServiceIf you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service Fee listed below.
Model
Out-of-warranty service fee
iPhone 6 Plus
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iPhone 6
€297.30
iPhone 5s, iPhone 5c,
iPhone 5
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iPhone 4s
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iPhone 4, iPhone 3GS,
iPhone 3G
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Apple's One Year Limited Warranty and AppleCare product benefits are in addition to rights provided by the EU statutory warranty. Learn more.
The above should cover it
or you can take it to Apple Retail Store in Belfast if that were an physical option
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