Since I upgraded Firefox, I am having printing problems. Yesterday I couldn't print checks from Quickbooks. Today I cannot print a pdf. HELP!!

I called QB yesterday and they had me download an add-on and now I am wondering if I need to do that for Acrobat?? Someone emailed me a PDF and I cannot print it.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try some of the following programs to scan for malware:
* [http://www.malwarebytes.org/mbam.php MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://windows.microsoft.com/MSE Microsoft Security Essentials] (A good permanent anti-virus if you don't already have one)
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

Similar Messages

  • Why I cannot open a link in a new tab, since I upgraded firefox to the latest version ?

    I can't open a google search option in a new tab, since I upgraded Firefox to version 33.0. I also cannot downgrade firefox, to solve this problem.

    Hello,
    '''Try [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]]''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes). See the [[Troubleshoot Firefox issues using Safe Mode]] article for more information.
    If Open Link in new tab works in Safe mode, one of the extensions/add-ons (Firefox/Tools > Add-ons > Extensions) was causing the problem. Then let us know what extension or plugin are you using that causes this problem.
    '''You can also try the [[Reset Firefox – easily fix most problems|Reset Firefox Feature]].''' The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.
    See the [[Reset Firefox – easily fix most problems]] article for more information.
    To Reset Firefox:
    # Open the Troubleshooting Information page using one of these methods:
    #*Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''. A new tab containing your troubleshooting information should open.
    #*If you're unable to access the Help menu, type '''about:support''' in your address bar to bring up the Troubleshooting Information page.
    #At the top right corner of the page, you should see a button that says "Reset Firefox" that looks like this: [[Image:Button reset]]. Click on it.
    #Firefox will close and reset. After it is done, Firefox will show a window with the information that is imported.
    #Click Finish and Firefox will reopen.
    '''Did this fix the problem? Please report back to us!'''
    Thank you.

  • The favicons of my bookmarks have disappeared since I upgraded Firefox (Mac OS X Leopard 10.5.8). What can I do ?

    The favicons of my bookmarks have disappeared since I upgraded Firefox (Mac OS X Leopard 10.5.8). What can I do (the responses for OS Lion don't work) ?

    Hey Richardkep,
    Take a look at [https://support.mozilla.com/en-US/kb/latest-firefox-issues#os=mac&browser=fx9 this article]. It discusses some of the known issues with the newest build. There are steps in there that should help resolve your issue.
    Hopefully this helps!

  • Since I upgraded to os x maverick when I try to close with cmd + q from the drop-down menu the app store and I IMOVE reopen continuously.

    since I upgraded to os x maverick when I try to close with cmd + q from the drop-down menu the app store and I IMOVE reopen continuously.

    2 GB of RAM is pretty tight. I imagine that's at the very low end of what Yosemite wants, which could slow things down.
    As far as scroll direction, you can always change it in the trackpad settings. Unsure why it got flipped, but you can fix it in about 5 seconds. Choose "natural" (or don't) depending on how you like it.

  • Firefox upgraded me to version 3.6.12 yesterday morning, and now I can't find any of my saved bookmarks. Help - they are very important!

    Firefox upgraded me to version 3.6.12 yesterday morning, and now I can't find any of my saved bookmarks. Help - they are very important!

    The [[lost bookmarks]] article should help you recover them.

  • HT1296 I have a Voucher that needs to be printed. I completed a survey on my iPad but obviously, I cannot print it from the iPad. How can I transfer it to my pc, please?

    I have a Voucher on my iPad screen that needs to be printed. I completed a survey on my iPad but obviously, I cannot print it from the iPad. How can I transfer it to my pc, please?

    You can also take a screen shot of your screen displaying the voucher.  Press and release the Sleep/Wake button and the Home button at the same time. The screenshot is added to your Camera Roll album.
    Note: On an iPad without a camera, screenshots are added to the Saved Photos album.
    Then, you can transfer the photo to your computer as described in Copying personal photos and videos from iPhone, iPad, or iPod Touch to your computer, http://support.apple.com/kb/HT4083
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  • I recently upgraded to IOS 10.9.5 and now I can't export anything from final cut Pro X. Could somebody please help me with this?

    I recently upgraded to IOS 10.9.5 and now I can't export anything from final cut Pro X. Could somebody please help me with this?

    SSign in to the App Store using the Apple ID that was used to purchase the software.

  • I am running windows 7 64bit, have a brother printer MFC-J4510W with the latest driver update, have Adobe reader 11.0.10.32 and as of today I cannot print any pdf files that before I could, all help appreciated

    I am running windows 7 64bit, have a brother printer MFC-J4510W with the latest driver update, have Adobe reader 11.0.10.32 and as of today I cannot print any pdf files that before I could, all help appreciated
    I followed the FAQ troubleshooting and that didn't help

    Here is what worked for me:
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  • My daughter's older Ipod Touch is having a problem with images becoming pixilated when taken from an e-mail and placed into her camera roll. ( She wants to put on Instagram ) Any help?

    My daughter's older Ipod Touch is having a problem with images becoming pixilated when taken from an e-mail and placed into her camera roll. ( She wants to put on Instagram ) Any help?

    I think that may be a consequence of the email provider she is using. Some services (AOL is one example) inspect and modify email attachments, particularly photos, resulting in reduced resolution compared to the email that was sent.
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  • TS2755 I recently upgraded my IPhone and for 1 person I began receiving this "7233375 Error Invalid Number. Please re-send using a valid 10 digit mobile number or valid short code". I receive text from this person but cannot send. Please help. Thank you.

    I recently upgraded my IPhone and for 1 person I began receiving this "7233375 Error Invalid Number. Please re-send using a valid 10 digit mobile number or valid short code". I receive text from this person but cannot send. Please help. Thank you.

    Hi there
    I’d be happy to help with this messaging error! This will be due to the device storing the number incorrectly. Please do the following to resolve the issue:
    Delete texts from both old number and new
    Delete any call logs including these numbers
    Delete old number from contacts
    Delete new number from contacts
    Restart device
    Send text to the new number directly (do not save as contact)
    Once the text sends successfully, you can then save as a new contact
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    Charise

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    Anyone have an answer for why since I upgraded to iTunes 10.2.1.1 I can no longer print artwork on my CD inserts - the text prints fine, but I get a black block of ink where the artwork should be...

    This problem disappeared with a later version BUT it has reappeared with 11.02.26 again. Maybe they put the old code back! This really is getting quite ridiculous where iterations are not fully tested before they are released. Very poor professionalism indeed.

  • Since I upgraded FireFox to 3.6 the majority of my websites are having problems correctly displaying information. This is not happening in Chrome, Safari or IE8.

    The new version of Firefox appears to have display problems on both input fields and control button fields. The wording and button are completely out of alignment

    Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).
    * Don't make any changes on the Safe mode start window.
    See:
    * [[Troubleshooting extensions and themes]]
    See also:
    * http://kb.mozillazine.org/Website_colors_are_wrong
    * http://kb.mozillazine.org/Websites_look_wrong

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    Since going to version 3.6.6, Firefox often closes as soon as I start to type in a textbox. Not every time. At first I thought I might be accidentally mistyping a CTRL+ prompt, but no, it has happened with strokes on any kind of key. Frequently Firefox "can't retrieve my tabs" on the first autmoatic Restore try but opens them just fine when I hit the Restore button again. Typing about: crashes in the location bar retrieves no information.

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    It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
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  • Since I upgraded Firefox, I cannot open more than 1 session at a time. What can I do to correct the problem?

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    Every time Firefox opened
    == Since last upgrade

    Firefox only runs one session at a time, are you talking about not being able to open a 2nd window?
    Do you have that problem when running in the Firefox SafeMode?
    [http://support.mozilla.com/en-US/kb/Safe+Mode]
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    If not, see this:
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