"Since installing Firefox, can no longer send any docs or photos in e.mail. (e.mail provider Talktalk)" - have cleared all cookies/cache's (& previously had success) but problem has now re-occurred. Help!! driving me potty

Have tried the following remedy, which worked for a few weeks, now problem has re-occurred. Have cleared ALL cookies/cache's/ history etc. but NO JOY.
on support.mozilla.org:
-> Clear Cookies & Cache
* https://support.mozilla.com/en-US/kb/Template:clearCookiesCache
-> [[How to clear the cache#w_clear-the-cache|Clear the Network Cache]]
-> Reload web page(s) and bypass the cache.
* Press and hold Shift and left-click the Reload button.
* Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
* Press "Cmd + Shift + R" (MAC)

-> Clear Cookies & Cache
* https://support.mozilla.com/en-US/kb/Template:clearCookiesCache
-> [[How to clear the cache#w_clear-the-cache|Clear the Network Cache]]
-> Reload web page(s) and bypass the cache.
* Press and hold Shift and left-click the Reload button.
* Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
* Press "Cmd + Shift + R" (MAC)
-> [[Troubleshooting extensions and themes]]
Check and tell if its working.

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