Since my last windows update, whenever I open firefox I get an error message saying BAD IMAGE on the file C:\windows\system32\WRusr.dll. Can you help me?

The message I get is the following:
"C:\WINDOWS\SYSTEM32\WRusr.dll is either not designed to run on Windows or it contain an error. Try installing the program again using the original installation media or contact your administrator or the software vendor for support."
I can't open Mozilla firefox anymore. I have tried reinstalling 3 times already.

hello, the file you have referenced appears to be part of Webroot SecureAnywhere - try to remove that software in case you have it installed on your system.

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I have tried uninstalling and reinstalling Firefox several times. Every time I try to open Firefox I get an error message saying "Close Firefox"," A copy of Firefox is already open. Only one copy of Firefox can be open at a time."

I uninstall Firefox, then reinstall Firefox, try to open Firefox, and get an error message in a popup box saying,
"Close Firefox"
"A copy of Firefox is already open. Only one copy of Firefox can be open at a time."

Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Everytime I try to open Firefox i get an error message saying "Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system."

I have restarted my computer and uninstalled and re-installed firefox and it still doesnt work. i also had a trojan virus when firefox stopped working

Do you have a profile lock file in your profile folder? If so, delete it and see if TB runs properly:
http://kb.mozillazine.org/Profile_in_use#Remove_the_profile_lock_file

HT1926 I have just updated itunes on my pc (widows XP) to the latest version. When I try to open it i get an error message saying the application failed to start because MSVCR80.dll could not be found. Not sure how to resolve this. Have tried to reinstall

I have just updated itunes on my pc (windows XP) to the latest version. When I try to open it I get an error message saying the application failed to start because MSVCR80.dll was not found< Have tried reinstalling with no luck. Any ideas?

try removing all itunes and all other apple program
follow this link for more info. http://support.apple.com/kb/HT1923
reboot ur window after uninstalling
after that download the latest itunes setup and install.

After updating my MacBook Pro to yeosemite I want my old screen saver picture back. I did a full back up before the install. I found the "Settings" folder in Time machine but when I try to open it I get an error message saying "You can not open this

After updating my MacBook Pro to yeosemite I want my old desktop picture back. I did a full back up before the install. I found the "Settings" folder in Time machine but when I try to open it I get an error message saying "You can not open this folder. It is in TimeMachine".

Can you browse the Time Machine drive from Finder?
If you can and you know where the picture was stored ie on your desktop you can browse through the folder structure to the picture copy it and paste it somewhere on your new install before right clicking it and 'set as desktop background'

Hi, just tried to upgrade to 11.2 but now when I try to open itunes I get an error message saying "the procedure entry point ADiAdID_acquirematchslotifnecessary could not be located in the dynamic link library iAdCore.dll". Any suggestions?

Hi, just tried to upgrade to 11.2 but now when I try to open itunes I get an error message saying "the procedure entry point ADiAdID_acquirematchslotifnecessary could not be located in the dynamic link library iAdCore.dll". Any suggestions for a non techy person?

See Troubleshooting issues with iTunes for Windows updates.
Try the repair tip in the third box first.
tt2

When I try to open Firefox, I get an error message that begins "The procedure entry point ?CreateDrawTargetForCairoSurface@Factory...could not be located..."

When I try to open Firefox, I get an error message that reads "The procedure entry point ?CreateDrawTargetForCairoSurface@Factory@gfx@mozilla@@SA?AV?$TemporaryRef@VDrawTarget@gfx@mozilla@@@3@PAU_cairo_surface@@ABUIntSize@23@@Z could not be located in the dynamic link library gkmedias.dll.
My only option is to click okay in the Error Message Box, but Firefox will not open then.

Do a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.
*(32 bit Windows) C:\Program Files\Mozilla Firefox\
*(64 bit Windows) C:\Program Files (x86)\Mozilla Firefox\
*http://kb.mozillazine.org/Installation_directory
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 17.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
*Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
Try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*https://hacks.mozilla.org/2010/09/hardware-acceleration/

Cannot update ipod 4 as i always get an error message saying timed out

i cant update my ipod as i keep getting an error message saying timed out

Did you check your security software settings? iTunes has to be able to contact Apple servers during this process: iTunes for Windows: Troubleshooting security software issues

HT201413 I am trying to update my ipods and I keep getting an error message saying iTunes could not back up the ipod because a session could not be started. I have followed all trouble shooting advice and still the same message. Any suggestions would be

I am trying to update my iPod touches and keep getting an error message saying iTunes could not back up my iPod because a session could not be started. I have followed all trouble shooting advice found on the apple website, unplugged and replugged the device, restarted my computer, etc. Any suggestions would be much appreciated. Thanks

I have the same issue, except I can't even sync.

After updating to itunes 10 i now get an error message saying there is a problem with the windows insaller package - I have tried all the suggestions but nothing works for me - have I lost all my itunes forever?

After updating to itunes 10 I now get an error message that says there is a problem with the windows installer package. I have tried all the things that others suggested but cannot download itunes at all now. Have I lost itunes forever?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) (not for XP) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

HT1199 I updated Itunes on my PC and now when i try to open Itunes i get a error message saying "application failed to start because MSVCR80 was not found" then whenI close that pop up I get a error message saying "windows was not installed correctly Erro

I updated my itunes the other day and now it won't open I get error message saying "application failed to start because MSVCR80 was not found" When I close that window I get message stating Itunes was not installed correctly Error 7 Windows error 126. My PC is a Acer and I'm running Windows Visa. I tried to uninstall Itunes and reinstall it and get same message. Can anyone help.

Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99659)

TS1717 i tried to upgrade last night now it wont open and i get 2 error messages

i trid to upgrade now it wont open and i get 2 error messages

Hello rawhide1111,
The following article provides steps that can help get iTunes back up and running.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
Allen

I just downloaded the latest itunes update 11.1 and now I get an error messages saying "The item 'iTunes.exe' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly."

I just downloaded the latest itunes update 11.1 for windows 7 and now when I try to open itunes with the shortcut on my desktop I get this error message: "The item 'itunes.exe' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly." I can't open itunes at all. Is there anything I can do or is there a problem with the new update?

Start > Programs = Firefox
Does that shortcut work?
If so, delete the current shortcut that is in the Quick Start tray and drag the one that is in Start > Programs down there.

I cant open pdf files...i will click on the file to be downloaded, then when i try to open it i get an error message "c:\Users\Owner\Downloads\"the documents name".pdf Application not found

for example...i will go to a restaurant website that has a menu. to view the menu i first have to click on the downloadable menu pdf file...after i click on it, a window appears showing i have downloaded the file...but, when i go to open the pdf, i get that error message...completely unable to open pdf files that ive downloaded

See:
http://www.java.com/en/download/help/quickstarter.xml - What is Java Quick Starter (JQS)? What is the benefit of running JQS? - 6.0

TS3212 Hi I am trying to update my Ipad ios4 software to Ios6. I have connected my ipad to my computer and gone ti itunes on my computer to download the new software. I get an error message saying I cannot download the software because I am not connected

Hi, I am trying to update mmy IPad to Ios6. I have coonected it to my computer. When I goto Itunes and try to update my software it comes up with an error message. I am definetly connected to the Net. I have reinstalled Itunes twice but still get the same message.

Hi James,
I understand that you are able to access the web on your computer, however you are unable to access the iTunes Store. I have found the following resource which may resolve your issue:
iTunes for Windows: iTunes Store connection troubleshooting
http://support.apple.com/kb/HT1527
If the issue persists after following the above article, you may want to follow the "Windows" section of this resource:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Thanks,
Matt M.

Since my last windows update, whenever I open firefox I get an error message saying BAD IMAGE on the file C:\windows\system32\WRusr.dll. Can you help me?

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