Since new version i get spambed with popups dispite restricted settings, i need help because i cant use the internet properly any more due to constant barage.

Question

Sine the new version downloaded ive had nothing but problems, at first it was faster and smoother, then every time i clicked on something or stayed on a page for more than a few minutes it would redirect me to another page to do with a game or other spam or it would just open a new window.
Ive been an abid user of Firefox for years now and this is the first serious problem ive ever had, id really like it sorted or directions on how to restore everything back to how it was in the last version. I just cant do anything on the internet any more because of it.
Thank you for your asistance.

Answer 1

Can you send me your troubleshooting information from the Firefox installation that's having issues? This is a good part in troubleshooting.
*Navigate to <code>about:support</code> via Address Bar
*Click the button that says <code>Copy text to clipboard</code>
*Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
Do a malware check with some malware scanning programs on the Windows computer.<br>
Please scan with all programs because each program detects different malware.<br>
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php
*AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware:<br>http://www.superantispyware.com/
*Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: Home Page:<br>http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
*Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked