Since restore, MacBook Pro won't send or receive iMessages
I recently restored my MacBook Pro from a Time Machine backup, and when I went to log in to iMessages, I was able to log in just fine, but I can't send or receive iMessages on my MacBook Pro. My messages come through fine on my iPhone and iPad, and I can use gchat just fine as well through Messages. I also can't delete the iMessage account to try re-adding it. I tried a permissions repair, but I don't know how to fix the issue! Please help!
HI,
Use the Account Details and Sign Out buttons to remove the current ID (And re-add it again after restarting Messages)
10:20 PM Thursday; December 6, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images." No, Seriously
Similar Messages
-
MacBook Pro won't send things to print queue
Hey all. I have a MacBook Pro running 10.6.8. It was recently sent to Apple for a keyboard repair and the hard drive was wiped clean and had a fresh install of OS X put on. I backed up the data and moved it all back onto the laptop and everything's working great except for the printing. I'm trying to add a Ricoh MP C5501 network printer and copier and am having trouble. It detects the printer fine on the network (using Bonjour) but it won't print to it. When I try to print something in Word or TextEdit the queue will begin to open up for a second and then close and nothing prints. I opened the queue and kept it on screen to see if any errors popped up even briefly and again nothing sent to the printer and no errors appeared. I've downloaded the most recent driver for the printer, as well as done all the OS X system updates, and still no luck. I've looked at this MacBook Pro next to another one and all of the settings are identitcal, but my recently returned laptop simply won't print. I've tried reseting the printing system as well with no luck. Since the printer works fine for several other people I know that the problem is localized to my machine. Does anyone have any suggestions? Thank you very much in advance!
HI Shinerama,
Try deleting the imessage file from the Library file and relaunching it. MOst times this will fix any issues.
Try this:
Open a Finder Window
Click on the "Go" in the above status bar
Press and HOLD the "option/alt" key
the "Library" should appear in the Go list
Click Library still while holding the option/alt key
Go into the Preference folder
Look for com.Apple.imessage.bag.plist
Move that file to the trash
Delete the trash
Close iMessage if still open and then relaunch it
Hopefully this will get you going again. Good luck -
Messages on my MacBook Air won't send messages over iMessage. Anyone know how to fix this?
In preferences, under accounts, it claims that my Apple iD is hooked up to messages, including my phone number and email address...yet it isn't sending messages they always fail. Does anyone know how to fix this problem? It would be a great help.
Read this whole message before doing anything.
Back up all data.
Quit Messages if it’s running.
Step 1
Hold down the option key and select
Go ▹ Library
from the Finder menu bar. Move the following items from the Library folder to the Trash (either may not exist):
Caches/com.apple.Messages
Caches/com.apple.imfoundation.IMRemoteURLConnectionAgent
Leave the Library folder open. Log out and log back in. Try Messages again. If it works now, stop here. Close the Library folder.
Step 2
If you still have problems, quit Messages again. Go back to the Finder and move the following item from the open Library folder to the Desktop:
Messages
Note: you are not moving the Messages application. You’re moving a folder named “Messages.”
Test. If Messages now works, delete the Messages folder on the Desktop. Otherwise, quit Messages again. Put back the folder you moved, overwriting the newer one that may have been created in its place, and continue.
Step 3
In the Preferences subfolder, there may be several files having names that begin with "com.apple.iChat". Move them all to the Desktop. There may also be a file with the name "com.apple.imagent.plist". Move that to the Trash.
Also in the Preferences folder, there's a subfolder named "ByHost". Open it and do the same thing.
Log out and log back in. Test again. This time Messages should perform normally, but your settings will be lost. You may be able to put back some of the files you moved to the Desktop in this step. Relaunch and test after each one. Eventually you should find one or more that causes Messages to malfunction. Delete those files and recreate whatever settings they contained.
If the issue is still not resolved, quit Messages again and put all the items you moved to the Desktop back where they were. You don’t need to replace the items you moved to the Trash. Stop here and post again.
If you later decide that you don’t like the results of steps 2 and 3, you can undo them completely by quitting Messages and restoring the items you deleted in those steps from your backup. -
TS2755 Ever since I updated my phone to iOS 7 I cannot send or receive iMessages. How can I fix this
I updated my iPhone 4 a few weeks ago to iOS 7. Ever since I did that I cannot send or receive iMessages. How can I fix this???
Try powering the iPhone off and back on. If that doesn't help, go to Settings -> General -> Reset and reset the Network Settings. Reports are that one of those two steps have cured problems with iMessages for many people.
Regards. -
My MacBook Pro won't let me mount my external Hard Drive. Just trying to restore my iTunes library.
My MacBook Pro, less than a year old, started acting weird. I backed everything up, took it in to Best Buy, who sent it out to Apple Repair and they put in a new motherboard.
It's running on Mac OS X Version 10.7.4
Now I am trying to put everything back on the computer from my external Maxtor 80GB Hard Drive. MacBook Pro won't recognize the external drive.
I tried Disk Utility. I can see the external drive, and did a repair disk and verify disk. Several times. Each time it says "This partition map seems to be ok."
However, I am not able to mount it, as that option is greyed out and i can't select it.
Also, under the Icon for the external hard drive, it has the Macintosh HD Icon (essentially my computer). I tried to restore this way, didn't work.
I need this to mount, as it has all of my itunes stuff on it; dozens of my sons movies, and my entire iTunes library.
PLEASE HEEEEELP!! HOW CAN I MOUNT THIS EXTERNAL HARD DRIVE? Thank you in advanceTry things in this USB/Firewire faq.
DALE -
I've updated to yosemite from Mavericks, but since i can't connect to the internet I used my time machine back up which was march 2013. Now my macbook pro won't start and ends with a prohibted sign. Any suggestions pls.
Install or Reinstall Yosemite, Mavericks, Mountain Lion, or Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
How to Clean Install OS X Yosemite
OS X Mavericks- Erase and reinstall OS X
OS X Mountain Lion- Erase and reinstall OS X
OS X Lion- Erase and reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless. -
My MacBook Pro won't go beyond a white screen, after I pushed the restart button. How can I get it to a login? I have routinely backed it up, but don't know how to bring that up, nor if I have a boot file on that external disk. Help!
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
OSX 8.2 new Retina Macbook Pro won't wake from sleep.
Since upgrade to OSX 8.2 new Retina Macbook Pro won't wake from sleep. Tablet lights are on in morning and fans running like crazy, but it requires hard quit and start. Tried with no apps running, no change. It was fine before this last update. Wasn't the recent firmware update supposed to fix this issue? It seems to have started one for me.
I have the exact same problem with my Macbook Pro OS 10.8.4. What happens is: I work on the train, press cmd/alt + eject to put to sleep..pop it in my bag...get home or office... open the lid...and nothing! Battery indicator shows I have plenty of juice but it will not wake up no matter what key I press.
The only difference between use on the train and home/office is the plugging in of peripherals and mains power. It happens sparadicially, perhaps once or twice a week and I always send a 'panic report', so somewhere there will be approx 20 reports of this fault at Apple. -
My macbook pro won't start up. I get the white screen and the grey apple icon the spinning wheel......and it doesn't change !
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
MacBook Pro won't play .mov or .wmv files.
Since "upgrading" to Lion my MacBook Pro won't play .mov or .wmv files, all I get is a black screen and the audio. It's so frustrating!!
I've read many other posts all along the same lines and wherever possible I've tried to follow the advice which has been given but nothing works. I've updated all the drivers I can and I've even reinstalled Lion, nothing makes a difference.
I'm not really looking for any more advice, all I want is someone from Apple to read these posts, realise there is problem and get working on a fix or update.
I had no problems when running Snow Leopard and it would seem, looking at everyone else's problems, that the common issue is Lion. Seriously, this is one area where Lion is a backwards step. It should just work (like most things from Apple), but it doesn't.
Personally I believe there is a problem with Lion but from what I've found out from speaking to friends with other Apple kit, this might be a random issue only affecting some people as some have said they've had no problems while others have had the same issues as me. One guy reinstalled Lion and it resolved the issue for him, I've not been as lucky.
As I say, I'm not really looking for more advice, simply some sort of update from Apple to fix it. PLEASE!!!I'm not really looking for any more advice, all I want is someone from Apple to read these posts, realise there is problem and get working on a fix or update... As I say, I'm not really looking for more advice, simply some sort of update from Apple to fix it. PLEASE!!!
This is a peer-to-peer user forum. Perhaps you would see more action if you and others would file a formal "Bug" report with Apple QuickTime technical people rather than repeatedly reporting a possible problematic problem which may or may not affect others on a random basis. QUICKTIME PRODUCT FEEDBACK
Since you aren't seeking further advice here is what I have observed. Not being a regular WMV file user, I had to create my own sample file to test—a WMV 9 file containing WMV3 compressed video and WMA2 compressed audio. Since I normally use QT 7 as my primary media player, I also stored the WMV data in its partially decompressed form in an MOV file container to avoid pre-playback delays in "classic" player routines and also provide a secondary playback test of MOV wrapped content. These files play as follows using the Flip4Mac component/player support and uncoded URL uploads:
QT 7.6.6 "Open File" - both files play correctly.
QT 7.6.6 "Open URL" - both files play correctly.
QT X.1 "Open File" - WMV file plays correctly. MOV file plays video without audio.
QT X.1 "Open Location" - WMV file appears to open but plays with "black" screen and no audio. MOV file plays video without audio.
VLC "Open File" - WMV plays correctly. MOV file doesn't open,
VLC "Open URL" - WMV file plays correctly. MOV file appears to open but nothing plays.
MPEG Streamclip "Open File" - both files play correctly.
MPEG Streamclip "Open URL" - both files play correctly.
GarageBand - WMV file will not import but MOV file does.
iTunes - WMV file will not import. MOV file container is accepted but as soon as iTuness sees the compression formats, it aborts import.
Safari - WMV file URL auto-downloads and playes in the QT X.1 Player. The MOV file URL opens and plays in Safari.
As you can see from these results the files do play but are subject to many different constrints based on old/new video technology support, independent QT subsets and/or container trapping constraints. In short, individual user results will depend on presence/absence of component support, actual compression formats, file container, application being used, and how the application is being used. Unfortunately, most users here can't or won't provide the prerequisite information or a sample file for independent examination. This makes it next to impossible to give advice in these matters or categorize the specific nature of the problem.
SAMPLE WMV FILE
SAMPLE MOV FILE -
Hi! My MacBook Pro won't start! HELP !!!
Hi! My MacBook Pro won't start! I have tried everything I can think of like Safe Mode (doesn't work), Recovery (does not find Recovery Drive), Booting with OS Snow Leopard Cd (doesn't work)...
I have really no clue about what to do now... I paid quite a lot of money for this computer and am pretty short of money nowadays! Would like to repair with help rather than having to take it to Apple Store.
Has anyone had this same problem?
All I get is white screen + grey Apple and spinning grey disk... it's 100% frustrating! Any help would be more than welcome since I think i've tried EVERY SUGGESTION on this Support Center and Youtube videos...
This MBP is from 2011, runs on OS X 10.6.8
I tried booting with OS X Snow Leopard CD, it didn't work! (my cd player works! recognizes the Snow Leopard CD, but then never opens it... goes back forever to the with screen + apple and spinning disk)
I don't care about the content, it's OK if i lose all DATA... I just want to bring this Mac BACK TO LIFE!
When i run coomand on root# fsck -fy --> RESULT = my HD was checked and seems to be FINE!
ThanksPlease make a Genius Appointment and take it in for service.
-
My Macbook Pro won't boot up, only in safe mode!
Help, my macbook pro won't restart, only in safe mode! and it seems that safe mode has plenty of implications for use. my usb memory stick doesn't seem to be recognized while in safe mode. I was doing a cleanup on mackeeper just after I downloaded a trial version of microsoft office mac. The trial wouldn't work properly so I deleted it and decided to do a cleanup with mackeeper. than the mac froze while mackeeper was doing it's cleanup and the screen flashed black a few times. Ever since it won't boot up unless I use safe mode. Also, I downloaded the most recent updates while in safe mode but it doesn't seem to be recognizing that I already downloaded them because software update is still telling me that I have 6 updates. So I am horribly confused at this point. Please help, I need this laptop to do report cards (it's a good thing I got an extension). thanks
Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in safe mode.
Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
The commands may line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Step 1
Triple-click the line of text below to select it. Copy the selected text to the Clipboard (command-C). Then click anywhere in the Terminal window and paste (command-V).
find /Sy*/L*/Ex* -type f -name Info.plist -exec sh -c '/usr/libexec/PlistBuddy -c "Print :CFBundleIdentifier" "$1" 2> /dev/null | egrep -qv "apple|Accusys|ArcMSR|ATTO|CalDigit|HighPoint|hp-fax|JMicron|print|SoftRAID|stex" && echo ${1%*.kext/*}.kext' {} {} \;
Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.) You can omit the final line ending in “$”.
Step 2
Repeat with this line:
ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.
Step 3
osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
Remember, these steps are all copy-and-paste — no typing. Also remember to post the output.
You can then quit Terminal. -
MacBook Pro won't reboot. Get spinning circle even after hard drive replaced at Apple Store
MacBook Pro won't reboot. Have to reinstall OSX each time I shut down in order to get it to start up. What could be wrong? I had the hard drive replaced already.
You shouldn't be using the disc at all. I thought I had made that clear. Boot from your recovery partition and run Disc Utility. If you get the same result -- the internal drive can't be repaired -- then you should consider replacing it. No storage device can be trusted, in my opinion, after throwing an error like that. But whether you choose to replace it or erase it, you have to get the data out first.
There are several ways to back up a Mac that is unable to fully boot. You need an external hard drive to hold the backup data.
1. Boot from your recovery partition (10.7 or later), a local Time Machine backup volume (10.7.2 or later), or your installation disc (10.6.8 or earlier.) Launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
How to back up and restore your files
2. If you have a working Mac, and both it and the non-working Mac have FireWire ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive.
How to use and troubleshoot FireWire target disk mode
3. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data. -
Macbook Pro won't boot after update
I have a macbook pro3,1 (early 2008) that I received from someone else. When I received it, it had os x 10.8.3 installed. Initially I tried to update it to maverick, but after it rebooted it would not boot, just continued to reboot over and over. I then was able to boot into restore mode and do a repair on the disk. After that I was able to boot into 10.8.3.
I decided to update to 10.8.5, and received the same results as before. This time I was unable to restore with a disk repair.
I also created a bootable usb with Mavericks on it. Again, it will not boot to allow an install.
I was able to boot into safe mode, but that did not fix the installation. I tried repartitioning the hard drive and install mavericks on the new partition, but that failed also.
After looking at the logs, I see that there is a kernel panic that happens. Everytime I boot normally, it seems to get just before the login screen before it reboots. Below is the log.
Sat May 31 19:34:08 2014
panic(cpu 0 caller 0xffffff7f881ad8a1): NVRM[0/1:0:0]: Read Error 0x00003250: CFG 0xffffffff 0xffffffff 0x92000000, BAR0 0x92000000 0xffffff804e3b5000 0x084700a2, D0, P2/4
Backtrace (CPU 0), Frame : Return Address
0xffffff804e00b590 : 0xffffff8007a1d636
0xffffff804e00b600 : 0xffffff7f881ad8a1
0xffffff804e00b6c0 : 0xffffff7f88512849
0xffffff804e00b700 : 0xffffff7f884f6480
0xffffff804e00b740 : 0xffffff7f884f9567
0xffffff804e00b8a0 : 0xffffff7f88272911
0xffffff804e00ba20 : 0xffffff7f882ffd5a
0xffffff804e00bc60 : 0xffffff7f882fb64d
0xffffff804e00bd70 : 0xffffff7f882ff530
0xffffff804e00bdc0 : 0xffffff7f8856a0eb
0xffffff804e00bdf0 : 0xffffff7f882ff149
0xffffff804e00be70 : 0xffffff7f88192afa
0xffffff804e00bf30 : 0xffffff7f881526ec
0xffffff804e00bf60 : 0xffffff8007a3e26e
0xffffff804e00bfb0 : 0xffffff8007ab3257
Kernel Extensions in backtrace:
com.apple.NVDAResman(8.1.6)[39D35403-42FB-3F08-999C-9866938D6B3A]@0xffffff7f881 4c000->0xffffff7f883effff
dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f880b2000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f88138000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f880f5000
com.apple.nvidia.nv50hal(8.1.6)[BF3CC142-4112-3E23-BCE2-CDCFD5811DDA]@0xffffff7 f883fb000->0xffffff7f886cefff
dependency: com.apple.NVDAResman(8.1.6)[39D35403-42FB-3F08-999C-9866938D6B3A]@0xffffff7f881 4c000
dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f880b2000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12F45
Kernel version:
Darwin Kernel Version 12.5.0: Sun Sep 29 13:33:47 PDT 2013; root:xnu-2050.48.12~1/RELEASE_X86_64
Kernel UUID: EA38B02E-2B88-309F-BA68-1DE29F605DD8
Kernel slide: 0x0000000007800000
Kernel text base: 0xffffff8007a00000
System model name: MacBookPro3,1 (Mac-F4238BC8)
System uptime in nanoseconds: 79475358847
last loaded kext at 57319258564: com.apple.driver.AudioAUUC 1.60 (addr 0xffffff7f89b42000, size 28672)
loaded kexts:
org.tgwbd.driver.NullCPUPowerManagement 1.0.0d2
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.1.7f4
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleHDAHardwareConfigDriver 2.4.7fc4
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AppleHDA 2.4.7fc4
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.6.3
com.apple.driver.SMCMotionSensor 3.0.3d1
com.apple.iokit.IOBluetoothUSBDFU 4.1.7f4
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.1.7f4
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AppleSMBusPCI 1.0.11d1
com.apple.GeForce 8.1.6
com.apple.driver.AppleUpstreamUserClient 3.5.12
com.apple.nvidia.NVDAStartup 8.1.6
com.apple.driver.AppleMuxControl 3.4.5
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyEventDriver 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.driver.AppleIRController 320.15
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.5
com.apple.driver.AppleUSBHub 635.4.0
com.apple.driver.AirPortBrcm43224 600.36.17
com.apple.iokit.AppleYukon2 3.2.3b1
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleAHCIPort 2.6.6
com.apple.driver.AppleIntelPIIXATA 2.5.1
com.apple.driver.AppleUSBEHCI 621.4.6
com.apple.driver.AppleUSBUHCI 621.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.8
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 214.0.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.4.7fc4
com.apple.iokit.IOAudioFamily 1.9.2fc7
com.apple.kext.OSvKernDSPLib 1.12
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.4.7fc4
com.apple.iokit.IOHDAFamily 2.4.7fc4
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.7f4
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.4.1d13
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.1.7f4
com.apple.driver.AppleSMC 3.1.5d4
com.apple.nvidia.nv50hal 8.1.6
com.apple.NVDAResman 8.1.6
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 623.4.0
com.apple.driver.AppleUSBMergeNub 621.4.6
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.6
com.apple.iokit.IOUSBMassStorageClass 3.5.2
com.apple.driver.AppleUSBComposite 621.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOATAPIProtocolTransport 3.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.6
com.apple.iokit.IOUSBUserClient 630.4.4
com.apple.iokit.IO80211Family 530.5
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.5.1
com.apple.iokit.IOATAFamily 2.5.1
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOUSBFamily 635.4.0
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.8
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
I received the macbook from someone else without installation disks. Also, when try to do a re-install of 10.8.3 from the internet in restore mode, it tells me that the account does not match the one the purchase was made from. I would rather not run 10.8.3 anyway if I could install mavericks.
Below is the system information for the macbook
Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro3,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache: 4 MB
Memory: 2 GB
Bus Speed: 800 MHz
Boot ROM Version: MBP31.0070.B07
SMC Version (system): 1.16f11
Serial Number (system): W87422HUYAM
Hardware UUID: 00000000-0000-1000-8000-001B63A5B553
I have tried to reset nvram as well as smc with no result.
I have also done a extended apple hardware test which found no errors.
The macbook does have a bad battery, so I have tried booting without the battery. The results did not change.
I have searched the internet for the kernel panic error and can not find a consistent issue for macbook pros. Some say it is a hardware problem. Others say it is an install problem. What does not make sense to me is if it is hardware problem, why was I able to restore it back once and get it to boot consistently. It seems to be directly the result of updating the software.
I also read that 10.8.5 consistently had boot problems upon install, so I tried re-installing the combo update for 10.8.5
I feel like I have exhausted almost all the resources except taking it to the genius bar.
Please let me know if you can help.
Thanks,bereanmh,
since your MacBook Pro didn’t originally have Mountain Lion installed at the factory, the former owner erred in leaving it on its internal disk when transferring it to you; Mountain Lion is non-transferable when sourced from the Mac App Store. The former owner should rather have provided you with its original pair of grey installation discs, which hold its original version of Mac OS X, its iLife apps, and its model-specific Apple Hardware Test. If you didn’t receive these discs, you can contact Apple directly to purchase a replacement pair. (They’re not available in Apple stores.)
That being stated, regarding the panic report above, the prime suspect is that NullCPUPowerManagement kernel extension — try uninstalling it to see if that makes a difference. -
MacBook Pro won't recognize 1TB external drive
Hey team,
My mid-2010 MacBook Pro won't recognize my WD My Passport 1TB drive. I was copying files from the drive to my computer when my computer went to sleep (didn't run out of power, just went to standby mode). Turned computer back on and now it won't recognize the drive.
It is a USB 3.0 cord (computer is only USB 2.0 and the cord works with other drives) and when plugged in, the light turns on and the disk spins but isn't recognized my this or other computers (also not in Disk Utility).
Tried a handful of disk recovery programs but nothing wants to 'see' the disk plugged in.
Thanks for any and all suggestions.yes yes yes, I warn people about WD drives on this link:
Your dead external hard drive is likely fine! Great hope for your 'faulty' external HD
theReKleiner wrote:
What now?
Only option is to buy the SAME exact HD and swap controller boards, or pay someone a LOT more $$$ to do the same thing.
its not soldered there, its just a controller/ SATA "one piece"
They do that to save 50 cents in mfg. costs.
I mention your "issue" in that link. Which is why you do NOT buy WD ext. HD.
they make the controller board and SATA card one piece.
CURRENT MFG. THAT HAVE controller board and SATA cards as one piece are : WD USB drives, and Toshiba USB Canvio
However Toshiba didnt USED to do that, but they started doing it at the end of 2013.
avoid those 2.
To avoid that nonsense, buy Hitachi drives in USB.
Or, the best option:
Save money and invest in a bare hard drive backup and redundancy plan
Its cheaper
less fuss
more reiable, removes the nasty failure point of SATA card interfaces.
takes up lot less space.
Bare hard drives and docks. The most reliable and cheapest method of hard drive data storage, archives, and redundancies
The best method for your data archives and redundancies, which is also the least expensive, the most reliable, and the most compact option is the purchase of naked hard drives and at least one USB 3.0 HD dock ($40 roughly).
While regarding Time Machine and your Macbook or desktop, your primary backup is best saved to a conventional USB (or Firewire / thunderbolt) hard drive inside an enclosure, the most important part of your data protection begins after your 1st / primary Time Machine / backup; and these are your secondary (most important) data storage devices, archives and their redundancies.
However bare hard drives and docks (below) also work perfectly as a Time Machine backup, this is for home use, since the docking station is certainly not very portable as a notebook Time Machine backup device should be; nor should bare HD be packed around with a notebook, rather remain at home or office.
Six terabytes of 2.5" HD pictured below in a very compact space.
Bare hard drives and docks have the lowest cost, the highest reliability, and take up the smallest storage space
Drawbacks:
1. Care and knowledge in general handling of naked hard drives (how not to shock a bare HD, and how to hold them properly). Not a genuine drawback.
Advantages:
1. By far the least expensive method of mass HD storage on a personal basis. Highest quality naked HD can be purchased in bulk very cheap.
2. Eliminates the horrible failure point of SATA bridges and interfaces between external drives and the computer.
3. Per square foot you can store more terabytes of data this way than any other.
4. Fast, easy, no fuss and most simplex method of data storage on hard drives.
Maybe you are looking for
-
I am trying to move my itunes library from my old pc to my new imac, home sharing is on and I can see the shared library. My problem is that when I check the shared library to import it to my imac I cannot import it. Can anyone help me?
-
Abobe Bridge CC (64 bit) is trying to default to a deleted version of Photoshop (CS2) instead of the Photoshop CC 2014 version of suites How/where do I change the default for File>Open With>Photoshop? i haven't had Photoshop CS2 installed since the
-
I was greeted with a bugcheck error this morning and my computer was rebooting. Event viewer shows a recovery from a bugcheck. The Bugcheck error: "computer has rebooted from a bugcheck. The bugcheck was: Ox0000007f (00000000000000008, 0x000000008005
-
How do i put keynote on my dock?
i have a macbook air, and ive purchased keynote but i dont know how to get it on my dock
-
MacBook Pro 13" with Retina Display?
I read there were testing a MBP 13 in April but battery issues delayed its release on Monday's WWDC Hold off on buying 13 in MPB non-retina $1,499 version? If released in a month or so I will be upset if I buy this new one. Also the new MPB 2.9Ghz