Since system update my emails wont connect to server- Please help
My emails have worked fince since owning this phone, but as of 5/6 days ago the emails will no longer work. s
I have looked at the settings and still says cant connect to server, so I deleted the account from the phone to then reinstall. But now it wont connect at all and I get the error message could not open conection to server. I have also tried entering manually but still have no luck. I had a system update around the same sort of time so I ma unsure if this has effected things.
I have had to open the Hotmail app from the play stor in the mean time, but would like to get the phone working as it should as this had an email time setting so I wasnt disterbed by junk mail in the evening/night.
Please can someone advise.
Thank Jenny
Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
First try clearing data for the email app under Settings -> Apps -> All -> Email -> Clear data and then restart the phone. When you then open the email app it will ask for your email address and password. Enter those but select manual setup, Exchange ActiveSync and then use m.hotmail.com as server address, your email address as user name and see if that works.
- Official Sony Xperia Support Staff
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If you want to get in touch with the local support team for your country please visit our contact page.
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