Since the upgrade, my Icloud account is picking up a former account name-e mail address  I no longer have that address and cannot seem to be able to edit it to change it   the password is always wrong, no matter what i try

since the upgrade, my I phone I cloud account is picking up my former e mail address/account name and I cannot access it because it keeps denying the passwords I try   I no longer have that e mail address either    I can access I cloud and I tunes on my laptop with the correct account name/password,but not my phone     the i tunes account works fine on the phone--correct name--just not  i cloud       i tried changing it from my computer back to the old address then changing it to the new address and verifying by e mail but nothing happened   

Hello there, Nana2054.
The following Knowledge Base article provides some great recommendations for resolving your issue:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
This additional article can provide some assistance as well, if you are still getting an error message concering your password for that account:
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

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