Since there is no creative cloud subscription for the African region, is there an alternative to getting Adobe products even if they are legacy versions?

We need a better solution here in Kenya other than bootlegs

Hi there
Creative Cloud for Teams is available from resellers in Kenya.
See Creative Cloud Help | Creative Cloud / Common Questions
Thanks
Bev

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I have a creative cloud subscription for myself and 2 other colleagues but cannot add the other 2 colleagues as users. How do I do this?

I have a creative cloud subscription for myself and 2 other colleagues but cannot add the other 2 colleagues as users. How do I do this?

Hi American,
I checked you account and I found that you just have 1 seat in your Creative Cloud account. You need to add a license from the top right corner on your Team admin page.
You can follow the article: Creative Cloud Help | Manage your Creative Cloud for teams membership which will help you to add a license in your Team account.
Let us know if you face any troubles while doing that.
Thanks,
Ratandeep Arora

If I buy Creative Cloud subscription for a year and get a new computer in that year, is it transferable?

If I buy Creative Cloud subscription for a year and get a new computer in that year, is it transferable?

You can install on any 2 computer, suppose you have 2 computers already activated with creative cloud, Now if you would like to activate it on a 3rd computer then you have to deactivate from anyone of the previous 2 computer and activate it on the 3rd computer. So totally you can have creative cloud apps in 2 computer.
You can refer the below link for activation and deactivation help.
Activation & Deactivation Help

Creative Cloud subscription for commercial use?

I cant seem to find a straight answer to my question of;
I am able to subscribe to Adobe Creative Cloud (Australia) for commercial use?
Thanks
Ashly

Yes, you can use the apps for the commercial purpose.
The EULA remians the same for the Adobe applications even if they are the part of the creative cloud , you use the software like you were use to do earlier.

How do I swap my individual creative cloud license for the educational discounted cloud license

How do I swap my individual creative cloud license for the educational discounted cloud license?

Hi Josh,
I checked under your account and found that the subscription which was purcahsed has been cancelled,
Please purchase a new subscription with the lower princing from the below link
https://creative.adobe.com/join/edu
^Ani

I've downloaded the Creative Cloud app but the App tab says there is a download error and to contact support. I have tried uninstalling and reinstalling and am gettting the same message.

I've downloaded the Creative Cloud app but the App tab says there is a download error and to contact support. I have tried uninstalling and reinstalling and am gettting the same message. I'm running OS X 10.9.3.

Blakey if you are receiving a download error then please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

HT3702 I have paid once for one month subscription for al jazeera sport live app. I just released after few months that they are automatically charging me on monthly bases. How i can stop them charging me for something i did not use and i did not authoriz

I have paid once for one month subscription for al jazeera sport live app. I just released after few months that they are automatically charging me on monthly bases. How i can stop them charging me for something i did not use and i did not authorize?

You possibly set up an auto-renewing subscription with the app - there are instructions on this page on how to manage them, including how to stop them : http://support.apple.com/kb/HT4098

Download Issue with Creative Cloud Subscription for After Effects

I am having an issue downloading After Effects using the Adobe Application Manager from Creative Cloud subscription. When I click download from the applications, AAM pops up but I do not see AE as part of the files or as an active download.
Suggestions?
CW

After Effects and Premiere Pro require 64 bit hardware and operating system.
Are you running a 64 bit operating system? If not, you will not see either applications available for download.

How do I set up multiple Creative Cloud accounts for the same login?

I have a number of Macs of various flavors. I want to install Creative Cloud apps on four of these units.
I have a subscription currently which I am using for my MBP 17, and a 27" iMac.
I want to add an account for my MB Air and Mac Pro, and I'm willing to double my subscription fees to do it. (I use different apps on each of the computers, though I like the idea of having the ability to use them all on each.) How do I accomplish this addtional subscription without having to add a new Adobe account?
Second Question:
I have the one-year special on my current subscription due to licensed PS 5.5. ($29.95/mo). Would I be eligible on my second subscription for the same deal due to the license on the PS 5.5, or would I qualify due to being a Acrobat Pro 8 owner... or Licensed owner of previous versions of PS? OR.... would I immediately be paying $49.95/mo for the second account?
Either way, I'm in. Just want to do it all under one account if at all possible.
Thanks in advance for resolution. Cheers.

Currently all subscriptions (with the exception of Team Ready) require a separate Adobe ID for each Creative Cloud Membership. Its not possible to have two memberships under the same Adobe ID.
Adobe has a Team Ready offering for customers interested in a volume license for Creative Cloud. This is a TLP volume license to Master Collection CS6 and includes licensing for Lightroom and Muse. Customers with this will transition to Creative Cloud Team once available later in 2012. This product uses only a single serial # and Adobe ID. It's not the same as Creative Cloud Membership like what is currently available, but rather a means to get customers setup with something now to transition to the volume license Creative Cloud Team offering once available. If this sounds like something you would be interested in please contact a local Adobe Reseller for more info.
This link has more info:
http://www.adobe.com/products/creativesuite/companies.html
This link can help someone find a reseller in NA
http://partners.adobe.com/resellerfinder/na/reseller.jsp?nav=al
I just read over the terms of the introductory offer and it is a 1 per customer offer, so it would be 49.95/mo for a second account.
https://creativecloud-specialoffer.adobe.com/special-offer/?loc=en_US
Hope that helps,
-Dave

Can I purchase Creative Cloud subscriptions for longer than one year at a time?

I work in the design department of a large business, currently using Creative Suite 6 (Design Standard edition, which includes PS and AI).
I'd like to get the some of the new CC features, but my manager won't commit to a turnkey month-to-month or even annual rental of Creative Cloud apps (it's a pain for our department's purchaser to have to do orders more than once a year). That said, if they could take care of, say, two years at once, I might get the software. Is this an option? I'm one of only a few folks who use Adobe software (it's not a design business; we're just part of a small design department, and all software purchases need to go through this person, after which they're reimbursed). I'm not interested in any of the extra storage or central administration options that come with the higher priced business subscription.
Thanks!

http://www.adobe.com/au/products/creativecloud/faq.html
Are there any unique benefits that come with my paid membership?
Yes, as a member of Creative Cloud, you get many benefits that you do not get when you purchase a traditional shrinkwrapped product:
Access to both the Mac OS and Windows® versions of the desktop applications and the ability to install them on your primary computer and one backup computer. So, if you have a Mac at home and a PC at work, you can install your applications on both as long as they are not running at the same time. See the product license agreements page for more information.

Can I purchase more than one creative cloud subscription for consecutive use

Hi:
I see B&H has a special on a year-long subscription for CC for Photographers (PS & LR). I have a current subscription. Is there a way to utilize this kind of special to pre-renew and add a year to my current subscription (or is this just for new customers)?
Dan Desjardins

As far as I know, any subscription starts when you purchase it.

How can I downgrade my full creative cloud subscription to the photographer version

Just heard that there's going to be a cc version for photographers available starting 9/16 for only $9.99. How can I downgrade from my full sub which costs 49.99 per month?

Hi jason epstein,
Customers who have already joined a Creative Cloud Single App membership for Photoshop at the £7.14/month level (or corresponding local pricing matching the pricing provided in the question above) will be automatically transitioned to this new program when it ships in a few weeks, with the additional benefits and lower ongoing price. All other Creative Cloud members who meet the qualification requirements may contact Adobe Customer Service once the new offer is shipping in a few weeks, to discuss transitioning their membership to this new offer.
Please refer the kb: http://www.adobe.com/uk/products/creativecloud/faq.html for more information.
Regards,
Romit Sinha

Can't purchase Creative Cloud subscription

I have been trying to purchase a Creative Cloud subscription for the last few days and it does not work. I've tried different browsers, different devices and even calling adobe sales and it still doesn't work.
Anyone else having issues?
You'd think it be easier to spend money!
Please help.

Hi Dave,
Yes, I used this card to buy my Adobe Master Collection 5.5 earlier this year, and use it regularly for debit and credit transactions. I purchased and downloaded an e-book yesterday on this card.
I also borrowed a friends card to make the purchase, as suggested by an Adobe rep. The card was from a different lending institution, and that Creative Cloud transaction was never completed by Adobe either.
I've called my bank on two occasions. On the first call the reps told me they saw eight attempts made last month. About 4 of those were my tries, and another 4 attempts were made by an Adobe rep while I was on the phone with them. My bank rep could see that there were eight $1.00 "holds" that went through via Adobe's purchasing system, but it appears that the system never made the second attept to finalize the purchase. I attempted several more times with no success. I called my bank again to see if there were any blocks or security holds on my account, and was assured me that none existed, and that the transactions were ready for clearance on my banks end.
Hope this is useful info.
Many thanks for your time and attention.
-Steve

Trial period has expired for legit CS6 Creative Cloud subscription??

Last night Adobe Application Manager upgraded itself. All well and good. It showed correctly what CS6 apps I had downloaded and installed previously.
I am a CS6 Creative Cloud subscriber with nine months to go.
Subsequently when I tried to start Dreamweaver or for that matter any other creative CS6 application, like Photoshop - I get the following error:
Your trial period has expired!
I have been using all installed Creative Cloude appd for the last 3-4 months with no problems! Why this now??
StellaC

The creative cloud subscription is fine but the whole 'license expired' license this software, you have 5 days left of your trial or 'please enter your serial number' (what serial number for the cloud ??) that seems to pop up at alarming rate on both of my machines.
As soon as I re-log on with my adobe id (which never seems to be logged in however many times I log in and say 'remember') it then 'activates' my subscription .. but never remembers by the afternoon!
The whole thing is just not very slick. It is not very impressive that every two or three days I have to keep re-activating etc the subscription to the cloud, sometimes it takes quite a few run arounds with the logon before it finally says ... 'yes, you are activated / subscribed etc or whatever'.
Surely with creative cloud, perhaps the applications could be re-written to realize that there is a creative cloud and that the person using the app is not requiring to buy the product or stop using the trial etc. I wonder is this happening all the time for all the users of the cloud ??
I can understand the cloud / Adobe need to check that the person is running a legit version but it is not going to leave a good impression with all the users if dialogs pop up all the time with odd messages saying about trial versions or 4 days left of your trial.
Just a simple dialog ... if a cloud member, 'please connect to the web to check activation etc'... and then allow the user to continue with the product.

Cancel fee for Creative Cloud Subscription

I want to purchase the Creative Cloud subscription for my current iMac but have plans to purchase a new computer in about 7-8 months. What would the fee be for canceling my subscription and going Creative Cloud on my next computer?

You can use the one annual subscriptioin on two computers.
From the Adobe Creative Cloud FAQ here http://www.adobe.com/products/creativecloud/faq.html:
On how many computers can I install the software I download from Creative Cloud?
You can install the desktop applications available in Creative Cloud on your primary computer and one backup computer, as long as they are not running at the same time. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for instance, you can install your applications on both. See the product license agreements page for more information.

Since there is no creative cloud subscription for the African region, is there an alternative to getting Adobe products even if they are legacy versions?

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