Since this is Halloween, I have a iMac AppleStore/AppleCare horror story...that so far no one even in Apple Corporate Customer Service has been able to address. So who do you call after you've called Apple Corp?
Oct 21 2013
Hello my experience Apple Service has not been great. Anytime I have had to have something repaired...it has had to go back. Several years ago i had a logic board replaced on a Mac Pro but they forgot to serialize the board... (well?)
Recently I had to take my iMac in (repair # R104249849) The check-in was great after that it was all down hill. I was told by one tech what would be done AND he would call me. I got no call. When I called to find out what was going on, no one could give me any information...kind of like there was no communication between techs. no one ever called me to come get the iMac so went to the store ( I got tired of trying to getting "no answers" on the phone. It just so happened the iMac had been ready and was "just sitting" in the back running another diagnostic. A week ago the iMac shut down on it's own I got it running again...two days ago one of the fans started running a very LOUD HIGH SPEED yet the computer was not hot. I wasted almost two hours with Apple Care iChat "typing" my story to only find out that that I would have to call the Apple Store in the morning and re-tell my story again...
When I got a manager on the phone and mentioned I am under some tight deadlines his suggestion was "if it's possible for you to buy a new machine and return it when yours get fixed...(!)" I had a good laugh on that one.
The iMac is there now being there hopefully being repaired.(repair #R10604084)
I got "band aide fix" service when major surgery was needed.
I know computers can cease to function anytime, but I also know that there are two sides to customer service:
1) Learn to really listen
2) Do thorough repairs
I have been 100% Apple for over 20 years, does this mean anything to Apple?
Oct 23
I have spoken to Customer service at Apple Corp. They seem to take this serious.
Oct 26
I still don't have my computer and after speaking with the tech yesterday morning (who said they would call me before 6:00 PM...I never got a call)
no can tell me when I will get this computer back.
I called Apple Corp Customer service to ask why after all the company "ball dropping" and questionable repair work...simply replace the iMac.
No one there has an answer for this.
Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off.
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Apple Mobile Device Service has been closed, fix?
I am on a laptop with Vista SP2.
I have tried restarting AMDS, it's put to automatic.
Still won't recognize my iPod Touch.
Here's the latest problem report:
Description
Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 10.
Problem signature
Problem Event Name: PnPDeviceProblemCode
Architecture: x86
Hardware Id: USB\VID_05AC&PID_1293&REV_0001&MI_00
Setup class GUID: {eec5ad98-8080-425f-922a-dabf3de3f69a}
PnP problem code: 0000000A
Driver name: WUDFRd.sys
Driver version: 6.0.6001.18000
Driver date: 01-21-2008
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Extra information about the problem
Bucket ID: 3279991162011-06-01 18:09:46, Info CSI 0000016e [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2011-06-01 18:09:54, Info CSI 00000170 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2011-06-01 18:13:53, Info CSI 000001d0 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2011-06-01 18:13:53, Info CSI 000001d2 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2011-06-02 22:06:22, Info CSI 0000016e [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2011-06-02 22:06:30, Info CSI 00000170 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2011-06-02 22:11:10, Info CSI 000001d0 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2011-06-02 22:11:10, Info CSI 000001d2 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
Sorry if it's unclean-looking. -
What do you do after you are locked out of your iTunes and have money in your account
What do you do after you are locked out of your iTunes and have money in your account
Click here and request assistance.
(92493) -
TS3074 what do you do after you have done all of this and still have not resolved the issue?
what do you do after you have done all of this and still have no resolved the issue? itunes still will not load, or reinstall. i have updated my computers OS to the posted above settings for Vista. still gives error code 1114. NOTE!: My itunes WORKED JUST FINE UNTIL a new update was ready for download yesterday afternoon.
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
HT1430 what do you do after you have reset your iphone & the plug to itunes icon shows ?
what do you do after you have reset your iphone & the plug to itunes icon shows ?
You connect it to iTunes with the dock cable and restore it.
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There has been no signal in Springdale, UT for hours today. there is no way to contact Verizon (Calling or Web Chat). Service has been deteriorating for the past two years in the area. Worse fact is no one at the company seems to care. Right now the immediate issue is no service. I cannot do business this way.
You used the data. Verizon can not see what it was sued for. However your phone can see whats apps used the data. go to settings-data usage- there will be a place that says data usage cycle. line the dates up with your cycle. then there will be a bar graph below that extend bother white bars one all the way to the left and one all the way to the right. after those are extended below that will be a list of apps, there should be one that used over 2 gb and that will show you what app used that data in her purse
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I have an IMac and opened an email that may have been infected with a virus. How do I check my IMac for a possible virus? What does PPC mean?
You would be better posting this in the Lion forum.
https://discussions.apple.com/community/mac_os/mac_os_x_v10.7_lion?view=discussi ons
It's possible you email contained a virus, but unlikely. There haven't been any reports of email viruses effecting the mac.
My understanding is the Apple provides security updates for all malware including viruses.
There have been reports of a --
-- Phoney virus checking program
-- flash malware.
ppc -- Power PC. An older computer processor used by Apple. Last Mac shipped with PPC was in 2006.
I've read about two virus checking programs for the mac. One is clamav. The rest are either junk or malware.
http://www.clamav.net/lang/en/
Security update.
http://support.apple.com/kb/HT1222 -
I had an iPAD 4. Since I updated to IOS 7 it began to freeze up. I now have the iPad Air and the same thing happens. I'd like some advice because apple's technical service has no idea.
Technical service in Spain is useless. They told me to re-install everything again as when it's brand new, application by application to see which one is failing. I have 150 applications.
If they continue in this direction they will end up like Palm
You can tell Steve Jobs is no longer in charge.
I'm thinking of moving to Samsung.If this problem continued across an iPad with Retina to an iPad Air it is almost definite it is one of your apps causing the problem. Run it for a day with no apps loaded on it, if it doesn't freeze then one of your apps that has not been updated is causing the issue. And the Technical Service in Spain gave you correct information.
It was no different when Mr. Jobs was still in charge (I was around for iOS 3.0) and it is no different on a Surface or a Note. -
I have an iMac, running x10.5. My email is very slow, even opening a previously downloaded message. The computer is otherwise fast. What gives?
Go to your User's Library folder. (if you don't know how to find, see this link.)
Scroll to Mail folder.
Select the V2 > MailData folder.
Delete any files in MailData with envelope in the name. (should be 3)
When you open Mail it will re-index your files.
If you have IMAP accounts, you might want to delete the accounts then add back so they download all messages from the server again. -
When I try to enter codes for digital movie downloads it tells me "code redemption is temporarily unavailable. Try again later." Customer support has been no help. Anyone else have this problem?
Am sick of going back and forth with what has turned out to be worthless customer support. Have sent them so much info and pictures, no help. All they do is send me links for instructions on how to redeem the codes. I know how to redeem, I have redeemed at least 50 codes. To them I am obviously an idiot though. To me it seems to be a problem on their end, but can't get an answer from them on why it is telling me code redemption is unavailable. Please help! Anybody!Confirming my suspicions with every passing hour. Support on this forum is non-existent like the support from Apple support. But, you got my money now... why would you care?
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I have 2T imac running lion Can I re-partition and use one half as a back up disk?
Bought a new mac in November and it is refused to start up yesterday. Spoke with Apple and they said I should make sure I do regular back ups in case I l ose my hard drive?!?! I did a clean install of the Operating software but was advised to erase and install.
I have taken all my important stuff off and can reinstall my programs once I get to the next stage so what I am wondering is
I have 2T imac running lion Can I re-partition and use one half as a back up disk for use with time machine so that I do not have to buy an external HD?
Cheers JYou could partition the drive, I read that Time Machine will work on if you HD partition.
BUT, it will do you no good if you HD fails.
Usually, if a HD fails it's the entire drive that is dead not just a partition.
So your time machine back would be on a dead disk, useless! -
About a month ago I recreated my windows profile, since then getting any apple software to work has been impossible. Is there a cleaner for this stuff?
Yes, it makes this noise, but only on startup. It is normal to hear this noise during startup. My mac is an early 2011 model.
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I made a new Apple ID and everything has been changed and then I am trying to update candy crush and it is asking me for an old apple ID and this hasn't happened before
Games and media are forever tied to the AppleID used to download them.
Either log in under the old ID to update Candy Crush or delete the game and
then download it under the new ID. All in-app purchases and progress will be lost.
Why did you make a new AppleID, if I may ask? -
I have purchased movies on Apple TV and I've been able to watch them immediately. However, if I do not finish watching it and come back later the system does not allow me to continue watching and it does not reflect my rental. This used to work fine, why is it not working?
Welcome to the Apple community.
A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals. -
ipad 4
ALmost every few days I get an email from Apple saying your password has been changed.... if you didn't change please go to Apple and change your id password
I have had to do this for the 7th time in 4 weeksIf you are receiving e-mail messages that indicate that someone is trying to reset your Apple ID password, they may be phishing scams. Do not click any links in those e-mail messages, and if you make the mistake of doing so, do not provide your current Apple ID password on the page you are directed to.
Unfortunately, in this case, there's nothing to be done except treat those messages the same way you would any other spam.
The other possibility is that someone is actually trying to reset your Apple ID password. This may be due to a malicious attack, but more likely, it's just someone who thinks your Apple ID is actually theirs (due to a typo, faulty memory or something similar) and is trying to "regain" access. In any case, this is merely an annoyance, but you can put an end to it by enabling two-factor authentication on your Apple ID. This will require an additional piece of information that only you will possess in order to even start the password reset process.
If you are actually seeing your password getting changed, and are having to reset it yourself to regain access, you are being hacked. This could be because your password is not strong enough to withstand a brute-force attack by a botnet. It could also be because the attacker already has access to your e-mail address, and is able to intercept the reset e-mail and complete the reset process. Because of that danger, you should change the password for the e-mail account associated with your Apple ID. You should also change the password for your Apple ID, making sure that it is a strong password, and enable two-factor authentication as mentioned above.
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