Since this morning I my email address and password for Outitgoes webmail is not recognised, can you help me please?
I have run Bullguard and Anti malware on my desktop, resulting in no isssues. I cannot sign into my email account from my laptop as well.
I have googled outigoes for a support forum and as yet have not find one.
Any advice would be most welcome
With kind regards Solarflare
Ps I am using Firefox version 24
Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!
Thank you.
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can we unlock an iphone which one locked with an icloud email address and password.I have no idea about the email address and password for the icloud.can any one help me about this.
It sounds like you are talking about an iPhone that has been Activation Locked. This article explains:
http://support.apple.com/kb/PH13695
If so, the iPhone can never be unlocked without the original Apple ID and password. This is an anti-theft measure. -
Forgot my email address and password for old accou...
I have forgotten my email address and password for my old skype account. -_-" I made this one so I could post on here. I was wondering if I could get my old account back. The username is kaseynevada. I would greatly appreciate it. And even if you can't change my password if you could just remind me what email account I used with my that account that would be awesome. I'm pretty sure I can figure out the password for my email.
Please visit the thread which link pasted below for suggestions:
http://community.skype.com/t5/Security-Privacy-Trust-and/Password-Reset/m-p/1074828/highlight/false#...
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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Hi I have problem with itunes, i opened by mistake song in itunes and after my itunes were like deleted ? Can you help me please ?
For general library squiffiness following an upgrade the easiest thing is to restore your last backup, but I guess if it were that simple you wouldn't be here.
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps youshouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2 -
I have rented a movie 8hours ago, and it will NOT play. The system also charged me twice, for the same movie! How can you help me please?
For the film not playing, you can use the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link.
Not sure whether you can request a refund for the double charge via the same link, if not then you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store -
i forgot my security quastion and when i enter my phone number it give me not valid, can you help me please
I assume that you don't have a rescue email address on your account, as described on the HT5312 page that you posted from ?
If not then how are you trying to contact Support ? You are selecting the country where you and your iTunes account are on this page to contact them : http://support.apple.com/kb/HT5699 ?
When your questions have been reset use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
I would like to create a new icloud email but I'm having trouble doing that. Can you help me?
I have account but need a second one and for the life of me cannot remember how to do it....
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My MacBook Air is very slow. Every time I click the mouse, the spinning wheel appears and remains for up to 30 seconds before the screen changes. This has been happening the past 24 hours. Any ideas?
First, back up all data immediately, as your boot drive may be failing.
If you have more than ten or so files or folders on your Desktop, move them, temporarily at least, somewhere else in your home folder.
If iCloud is enabled, disable it.
Disconnect all wired peripherals except keyboard, mouse, and monitor, if applicable. Launch the usual set of applications you use when you notice the problem.
Step 1
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Activity Monitor in the page that opens.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Step 2
You must be logged in as an administrator to carry out this step.
Launch the Console application in the same way as above. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Post the 50 or so most recent messages in the log — the text, please, not a screenshot.
Important: Some personal information, such as your name, may appear in the log. Edit it out before posting. -
Can you please help me?
Forgot Your Account Password
For Snow Leopard and earlier
Mac OS X 10.6- If you forget your administrator password
For Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
When the menubar appears select Terminal from the Utilities menu.
Enter resetpassword at the prompt and press RETURN. Follow
instructions in the dialog window that will appear.
Or see Reset a Mac OS X 10.7 Lion Password and
OS X Lion- Apple ID can be used to reset your user account password.
If you are unable to boot from an installer DVD:
(these will only work on Leopard or earlier)
1. Boot to Safe Mode by restarting and after the chime press and hold down
the COMMAND-S keys until a black screen with white type appears.
2. At the prompt, type the following commands pressing return after each
command line:
/sbin/fsck -yf
If you do not receive a "Filesystem OK" message then repeat this command
until you do. If after seven tries you still do not receive a "Filesystem OK"
message, then the system is corrupted and needs to be reinstalled.
mount -uw /
cd /private/var/db/netinfo
mv local.nidb local.old
rm ../.AppleSetupDone
shutdown -r now
The second-to-last command above will cause OS X to think that the operating system is newly installed, and when the new owner starts up the computer it will send him/her to the startup wizard where he/she can start a new user without reinstalling.
This last method does not actually change a password. It simply removes the user accounts and lets you create an initial admin account as if the computer were new out of the box.
Reset Admin Password Using The Terminal
You can reset the password by printing out (or writing down) and carefully following these steps.
First, find the short name of the admin user on the machine. The easiest way of doing this is by looking at what the directory is called in the Users folder.
Now, start in Single-user Mode. It should boot into a command line.
Enter these exact lines. Press RETURN after each.
mount -uw /
ifconfig lo0 up
cd /var/db/netinfo
netinfod -s local
Now you'll need that short name. Enter "passwd", a space, and the short name of the admin. For example, if the admin was rather prosaically called "imadmin", you would enter "passwd imadmin".
The computer will now prompt you to change the password for "lmadmin" (or whatever the short name was). Go ahead and enter a new password.
Now, enter:
sync
reboot
and the machine will reboot. The admin password should now be changed.
Another Terminal Method for Snow Leopard
Reboot the computer and hold the COMMAND and S keys down to enter single user mode. (If a lock appears and a password request, there is a firmware password. You have to know it or take it to Apple.)
When the prompt appears type the following command lines pressing RETURN after each:
fsck -fy
If you do not receive a "Filesystem OK" message then repeat this command
until you do. If after seven tries you still do not receive a "Filesystem OK"
message, then the system is corrupted and needs to be reinstalled.
mount -uw /
ls /Users
passwd username
Enter the new password twice. It will not be echoed.
If this works then you will have to make modifications to your Keychain. See:
https://support.apple.com/kb/HT1631
https://support.apple.com/kb/TS1544 -
HT201269 How can I change my email address and password for my apple id
I transferred information for one of my agents who just got a replacement phone and he gave me his wifes apple id instead of his so when he sends text messages, they look like she is sending them to herself. They share the cloud together but have two seperate apple ids.
Use two separate Apple IDs under Settings > Messages.
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I bought an itunes card and tried redeeming it but it's not working, can you help me please?
I bought an itunes card today and tried redeeming it but it's not adding the money to the account for me.
Hello yayafromca,
Thank you for using Apple Support Communities!
I would recommend starting with this article named Can't connect to the iTunes Store found here http://support.apple.com/kb/TS1368.
If needed there is another article with more advanced troubleshooting found here: iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
All the best,
Sterling -
Hard drive very recently restored.
Version 10.7.5
Word updated to 14.4.4
I updated, I restarted, I tested everything and everything opens except Word.Hi, Becca,
Your MS Office 2011 may have become corrupted. Reinstalling Office 2011 can address problems that you may be experiencing.
The current version of Office 2011 is 14.4.8. You might try reinstalling MS Office 2011
First - find your Office 2011 install disc with the product key # - and only then remove Office according to MS instructions
http://support.microsoft.com/kb/2398768
Or go here to DianefromOregon's site for help removing Office 2011:
http://www.officeformachelp.com/2012/12/office-for-mac-2011-remove-office/
Then Reinstall from DVD
Then enter your Product #
After successfully reinstalling Office 2011, update your Office product using the Software update within Office called Microsoft Update or going to the Help menu within Word or Excel or PowerPoint and select Update.
It may take a few times before you get to final upgrade to current Office version.
It should be 14.4.8 as of current date.
How to locate product keys
http://support.microsoft.com/kb/2279109
or here on locating product keys
http://office.about.com/od/MicrosoftOfficeMac/a/Best-3-Ways-To-Find-Microsoft-Of fice-For-Mac-Key-Codes.htm
Note is updated as of March 3, 2015 -
dear community,
hello i just bought gem from dragon vale's game. and i bought it 2 times, because it said the download has been failed. and it cost about $10. and i just want to buy $4.99
can you help me please?You are not addressing Apple here. We are all just users like yourself
lost/stolen
No app on the iOS device is required.
- If you previously turned on FIndMyiPod/iPhone/iPad on the iOS device in Settings>iCloud and wifi is on and connected or cellular data is on and connected for, on a computer browser go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up or continue to show off-line.
- You can also wipe/erase the iOS device and have the device play a sound via iCloud.
iCloud: Erase your device
iCloud: Use Lost Mode
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the device and report to police and carrier if iPhone or cellular iPad
- There is no way to prevent someone from restoring the erase (it erases it) using it unless you had iOS 7 or later on the device. With iOS 7 or later, one has to enter the Apple ID and password to restore the device.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number -
My husband and I share an Itunes account so use the same email address and password. Our iphones are now connected and we get each other's messages and share each other's contacts. How can we stop this happening?
A couple of different approached:
Create a second AppleID for one of you that includes the email address and phone number you wish to use for messaging, but do not apply it to the iTunes and app store (just keep the current one). My wife and I do this and it works quite well. Also allows for easier syncing of Contacts , notes etc. using icloud if you wish to do that.
Add additional emails/phone numbers to the existing account and change the Send/Receive settings for Messages. this will not fix the Contcts isues for you however. -
i have an iphone4. every time i turn it on i get an old I.D. and a message saying, "Apple password " then my email address and asks for the password. I have a different account that itunes on my computer recognizes. How do i remove this from my phone?
to remove that account.
go to settings > iTunes & App Stores > click on that apple ID then sign out.
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