Since Update to ICS, Thunderbolt Restarts randomly, instantly draining battery by 80%

Question

I am thrilled that the HTC Thunderbolt was finally OK'd for the update to Ice Cream Sandwich... and the operating system update is everything I had hoped for.  My issue that I can't figure how to fix is that the phone will randomly restart while I am in the middle of doing anything.  Obviously, this can be frustrating, especially if I were in the middle of actively using the phone
What I find especially disturbing is the battery charge status before and after these random resets.... A lot of times, these resets occur while I have a mostly charged battery... This morning, after one reset, the battery full % was immediately reduced to 9% (In the RED)... whoa.. from a single reset?  Seems way off... I was at least 80-90% full prior... I cannot imagine that a single restart would drain the battery so much...
Something is off.  Am I the only one experiencing these issues? (Random phone restarts and massive battery power loss after said restart)
Thanks,
Now I am noticing an issue with SIM Card... about every 3-4 restarts, the phone is giving me a message stating that it the phone is activating (AGAIN) and that I have to wait for another restart after 2 minutes... this planned restart never occurs... Now I can't tell if the issue is related to the Ice Cream Sandwich update or something else... Of note, I did just receive this refurbished phone on account of the OTA software update for Ice Cream Sandwich would not apply correctly...  Are the problems related to Ice Cream Sandwich, a battery, a refurbished phone, a SIM card... I just can't narrow down issue... This is my second refurbished phone that I am having difficulty with, so I am sincerely hoping this is not the issue as it paints a bad image towards the reliability of any reburbished phone... Once fine, but more than that is a trend that should not be ignored... Message was edited by: cernoma cernoma

Answer 1

Hey cernoma,
I am having the same issue with my TB and again ever since the ICS Update. I have never had any issues with my TB until they forced me to update to the ICS.. My phone is in top reselling shape I invest in my phone and I protect it (Seido Hard case and screen protector) I went to bed and woke up with the new ICS and now my phone will be fully charged and I will be using the Internet or even on Facebook and the phone just shuts off. When I try to power it back up the phone notification light is now blinking orange and the phone is beeping at me. If the phone does restart fully (sometimes it will just shut right back off again) The battery is between 4%and 8%. If I plug my phone in when it is booting up it will come right on. But it will not shut off when it is plugged in to an outlet or usb no matter how much i am using it then. I also noticed when it shuts down like this it when it is on the "Network or Verizon Service" it will not shut down unplugged on a WI-Fi connection. I did the battery pull and even went to the factory reset (I hated to do it but did) and still having issues.
I am on the old unlimited data plan. I called Verizon tech support the first lady said oh we can replace it and she would put it under a factory warranty but she had to get me to Level 2 Tech support. I spoke with a Josh there and I told him I did all the steps that they were going to ask me to do (battery pull and factory reset etc..) He asked how long I have had my phone and I explained to him that I have had it all most two years and I have never ever had an issue like this and told him that I have been on here reading posts about people having problems after the ICS update. He then proceeded to tell me there was nothing he could do for me. I explained to him that I did not cause this issue that the update did. That I never know when my phone will just turn off and come on with a low battery. The only thing he told me was that I could re-new my contract and get a new phone... I was like NOOOO I am not paying for data when I had a perfectly good working phone until you (verizon) pushed this update out and of course I get well it wasn't verizon they don't make the software for it blah blah blah.... It an HTC software issue ... But when you call HTC they tell you its a Verizon issue!!! Why can't anyone own up to a problem??? This is isn't right what these companies do to people. You know I could see if I the customer did something to my phone to cause this problem fine shame on me and I would then have to get a new phone with the new contract. BUT I DID NOTHING TO MY PHONE TO CAUSE THIS ISSUE!!!!  THEY DID now they tell me my phone is out of warranty and I have to get a new one even though it was their update that caused this issue... NOT RIGHT!!!!  I am beginning to think they did this to the unlimited data customers to make them get a new phone so they can make their money from the new contracts in the data usage???
Well that's my two cents worth I am not very happy with all this and of course we as consumers have to put up with company's like these. I even called a lawyer and he told me that company's like this you can't even find an address to write to to file a complaint and they will keep refusing to help you until you just break down and do as they say like buy a new phone out right or like for me to re-new my contract and pay now for data usage. Also unfortunately there is not much other choices for cell phone company's here in Maine or the coverage of service. Verizon right now has the best coverage then all the others and better phones. If I had great Sprint coverage I would switch to them for their unlimited services..