Since update, when I click on iTunes store I get message that iTunes has stopped working fault module StackHash_e8ad Problem event BEX
Since updating iTunes, I can open iTunes, view my apps, music, movies, etc. But when I click on iTunes store I get an error message that iTunes has stopped working. The fault module name: StackHash_e8ad Problem Event: BEX. Already tried reinstall several times and tried all the tips and advanced tips on the iTunes troubleshooting page. HELP!!!
Try gn_id's suggestion from the following post:
Re: iTunes 11 crashes when opening the store - no error message
Similar Messages
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when I open i tunes and click on a song to play, i get message i tunes has stopped working and it closes. any ideas?
Hi MNSDALC,
Thanks for visiting Apple Support Communities.
If iTunes is quitting unexpectedly, this article is a good guide for troubleshooting:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Cheers,
Jeremy -
When I click on songs I purchased. I get message that "song could not be used because original file could not be found. Would you like to locate it?"
I used to be able to play them, What do I do?It means the media is not where iTunes expects it to be.
iOS devices are not and have never been backup devices.
Are the files in question still on the computer?
If not, you should restore them from the backup of the computer. You do have a backup, correct? -
Every time I go to the itunes store, I get the pop up "Itunes has stopped working and must close"
Under Details are : Problem Event Name: APPCRASHHello, Hal R.
Thank you for the question. Try the steps in the article below as they may help with the issue that you are experiencing with iTunes becoming unresponsive or unexpectedly closing.
iTunes for Windows: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Jason H. -
When Trying to download applications from the itunes store, I receive a message that my Apple Id has been disabled. I reset my password, accessed my Itunes Account successfully, but when trying to download, the same message appears.
You need to contact Apple Support, particularly iTunes Store support team. Cheers!
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I am trying to update my iphone through iTunes. It tells there is an update (6.0) available but when I select Update I get the message that my iTunes is current.
I would suspect that the version of your OS is 1.5.8.
You can call 1800MYAPPLE and order a 10.6 disk, it should run around $29 -
Everything was working fine and when I switched from email back to Firefox the problem started. Nothing new had been added before it experienced this problem. I also have IE on the computer, so I can get to this site.
You need "sysinternal's process explorer", it is free and can replace the Microsoft process explorer, that you get by "CTRL+ALT+DELETE". Either program will allow you to kill the instances of FF that didn't die as they should have, when you closed them. Sysinternal is easier to use, it is a graphic display with many options. Do not push "CTRL+ALT+DELETE" twice unless you want to reboot, that is its default behaviour under Microsoft.
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Can anyone suggest how I might overcome this please.
Hi,
The D810 requires Camera Raw 8.6 or later - the latest version that is compatible with Photoshop Elements 12 is Camera Raw 8.5 as far as I can see.
You need to either buy a new version of Photoshop Elements or use the free Adobe DNG converter.
DNG Converter 8.8
Win – http://www.adobe.com/support/downloads/detail.jsp?ftpID=5888
Mac – http://www.adobe.com/support/downloads/detail.jsp?ftpID=5887
Useful Tutorial
http://www.youtube.com/watch?v=0bqGovpuihw
Brian -
I am running windows 8.1. Whenever I try to connect to the ITunes Store, I get the message that windows has stopped working. I have unistalled Itunes ran an update to the windows 8 for any updates. I then reloaded ITunes and the same thing happens. Any suggestions? Thanks
Hi tonymontenegro!
I have two articles that will help you troubleshoot this issue. First, an article on unexpected application quits with iTunes:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
This next article can help you troubleshoot this as an iTunes Store connection issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden -
I updated my iPhone 4s and cannot access Passbook. When I click on App Store, I get the following message: "cannot connect to iTunes Store." How do I correct this problem?
That's because there are not enough apps that use Passbook yet. Wait.
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when connecting to the itunes store i get a mess: (itunes has stopped working) all i can do is close the peogram. i was on the phoine with apple today over 2 hrs still cant fix it. unistalled it 3x and in the proper order. reset all internet connection to default setting, turned off virus programs ect. Even the tech at apple by remote access couldnt fix it. use microsoft fix it also no good....\
I am having the same problem now also. It happened after I updated my version. I have NEVER had this problem before as a windows user and have had iTunes for 5 years. So, I would have to say it is an Apple problem. I have not changed anything on my computer. I still have Internet Explorer and I have not even updated windows. The only thing I updated was iTunes. Now, I am not getting any response from Apple and if you call you have to pay for support. What a joke. An iPod costs $400 you would think that after paying that much you would at least get some type of help. This will now be the last time I ever by anything apple.
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When trying to connect to itunes store, I get message "itunes cannot connect to the itunes store"
same here for Windows Seven, it also says "The network connection timed out" Been like this for days.
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iTunes gives me the message that it has detected an iPod in recovery mode and that I need to restore the factory settings. When I click the "restore" button iTunes downloads the software. This is a 30 minute process. Once the download completes, I get the same message "iTunes detects an iPod in recovery mode....". I'm running Windows Vista and ZoneAlarm security software.
I've tried this restore function multiple times and still get the same results.
I've also tried resetting the iPod by holding the wake/sleep button and the Home button at the same time. The iPod turns on but shows the icons of a usb cable connecting to iTunes.
Any help would be greatly appreciated.This maybe yuor problem:
Restore loop (being prompted to restore again after a restore successfully completes)
Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. . -
my photoshop crashes when i double click, it says that it has stopped working and that i should check online for a resolution, anyone got anything to help me
i found out my prob!
here is what you do.
go to the "system preferences" on your dock.
click "software updates".
click "installed software"
if it shows something about a recent update about "EFI UPDATE, FIRMWARE, THUNDERBOLT" or anything like that, exit out of it.
go to mail.
click "mail" at the top.
click "preferences...".
find the account you are having trouble with, once you do, make sure its highlighted, then click the "-" at the bottom of the window (this will only effect that mail account, it will not effect your ical weather or not its synced thought that email account)
hit the "+" (right next to the "-") and add your accout back!
its something with that update that effected mail, i hope this works out for you, if not reply back -
when I click on purchase book, i get message "Incomplete Book. Your book seems to have frames on one or more pages that do not contain photos." I have checked the page layouts several times and no missing seem to be missing. Any suggestion? page layouts and number of photos are consistent. several pages are identified as custom, as a result of captions added to several photos. I'm using a macpro and iphoto11.
There is one or more missing photo - typically a page background requiring a photo that is hidden behind a layout with photos in it - look through every page for that - any page tha thas a grey background rather than color is a problem - and it ccan be behind a full page photo so you have to check the page background rather than just look at the page
LN
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