Since updating the new iOS7, I am receiving a call several times a day from a number listed as "unknown" and nobody is on the other end of the line when I answer. Any advise to block this call from coming to my phone?
Since updating to the new iOS7, I receive a call several times a day listed as "unknown" and nobody is on the line. Any advise as to why this is happening and how I can block this call?
Update - made an appointment at Genius bar today (chadstone, Victoria, Australia).
Genius examined phone, replicated the issue and identified a malfunctioning main microphone. He noted that the reason I could still talk to the other party when I activated the 'speakerphone' function is that the speakerphone has a (second) noise cancelling microphone/speaker at the top of the handset. He replaced the phone under warranty, and offered to help me to set up the new phone. In and out in less than 15 minutes, with new phone operational.
Very knowledgable, very polite and just great service.. Thank you Apple team at Chadstone.
Similar Messages
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My iMac does an automatic restart several times a day. It gives me a option to send in a "panic" report. This happens randomly during the day and night. Any idea of anything new that might be causing this? I am up to date on all applications.
Mac users often ask whether they should install "anti-virus" (AV) software. The usual answer is "no." That answer is right, but it may give the wrong impression that there is no threat from what are loosely called "viruses." There is a threat, and you need to educate yourself about it.
1. This is a comment on what you should—and should not—do to protect yourself from malicious software ("malware") that circulates on the Internet and gets onto a computer as an unintended consequence of the user's actions.
It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the computer, or who has been able to take control of it remotely. That threat is in a different category, and there's no easy way to defend against it. AV software is not intended to, and does not, defend against such attacks.
The comment is long because the issue is complex. The key points are in sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."
The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
☞ It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
☞ It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't been checked for security by Apple unless it comes from the App Store, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
☞ It can easily be disabled or overridden by the user.
☞ A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
☞ An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
Apple has taken far too long to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. Those lapses don't involve App Store products, however.
For the reasons given, App Store products, and—to a lesser extent—other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandbox security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. Malware is a problem of human behavior, not machine behavior, and no technological fix alone is going to solve it. Trusting software to protect you will only make you more vulnerable.
The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and Internet criminals. If you're better informed than they think you are, you'll win. That means, in practice, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.
Software from an untrustworthy source
☞ Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website. Do not trust an alert from any website to update Flash, or your browser, or any other software. A genuine alert that Flash is outdated and blocked is shown on this support page. Follow the instructions on the support page in that case. Otherwise, assume that the alert is fake and someone is trying to scam you into installing malware. If you see such alerts on more than one website, ask for instructions.
☞ Software of any kind is distributed via BitTorrent, or Usenet, or on a website that also distributes pirated music or movies.
☞ Rogue websites such as Softonic, Soft32, and CNET Download distribute free applications that have been packaged in a superfluous "installer."
☞ The software is advertised by means of spam or intrusive web ads. Any ad, on any site, that includes a direct link to a download should be ignored.
Software that is plainly illegal or does something illegal
☞ High-priced commercial software such as Photoshop is "cracked" or "free."
☞ An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission. All "YouTube downloaders" are in this category, though not all are necessarily malicious.
Conditional or unsolicited offers from strangers
☞ A telephone caller or a web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
☞ A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.
☞ You win a prize in a contest you never entered.
☞ Someone on a message board such as this one is eager to help you, but only if you download an application of his choosing.
☞ A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.
☞ Anything online that you would expect to pay for is "free."
Unexpected events
☞ A file is downloaded automatically when you visit a web page, with no other action on your part. Delete any such file without opening it.
☞ You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.
☞ An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
☞ Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.
I don't say that leaving the safe harbor just once will necessarily result in disaster, but making a habit of it will weaken your defenses against malware attack. Any of the above scenarios should, at the very least, make you uncomfortable.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it—not JavaScript—in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a padlock icon in the address bar when visiting a secure site.
Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.
7. Never install any commercial AV or "Internet security" products for the Mac, as they are all worse than useless. If you need to be able to detect Windows malware in your files, use one of the free security apps in the Mac App Store—nothing else.
Why shouldn't you use commercial AV products?
☞ To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. This technique is a proven failure, as a major AV software vendor has admitted. Most attacks are "zero-day"—that is, previously unknown. Recognition-based AV does not defend against such attacks, and the enterprise IT industry is coming to the realization that traditional AV software is worthless.
☞ Its design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere. In order to meet that nonexistent threat, commercial AV software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
☞ By modifying the operating system, the software may also create weaknesses that could be exploited by malware attackers.
☞ Most importantly, a false sense of security is dangerous.
8. An AV product from the App Store, such as "ClamXav," has the same drawback as the commercial suites of being always out of date, but it does not inject low-level code into the operating system. That doesn't mean it's entirely harmless. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
An AV app is not needed, and cannot be relied upon, for protection against OS X malware. It's useful, if at all, only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware.
Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else. A malicious attachment in email is usually easy to recognize by the name alone. An actual example:
London Terror Moovie.avi [124 spaces] Checked By Norton Antivirus.exe
You don't need software to tell you that's a Windows trojan. Software may be able to tell you which trojan it is, but who cares? In practice, there's no reason to use recognition software unless an organizational policy requires it. Windows malware is so widespread that you should assume it's in every email attachment until proven otherwise. Nevertheless, ClamXav or a similar product from the App Store may serve a purpose if it satisfies an ill-informed network administrator who says you must run some kind of AV application. It's free and it won't handicap the system.
The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have all the disadvantages mentioned in section 7.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user, you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither can you assume that you will always be safe from exploitation, no matter what you do. Navigating the Internet is like walking the streets of a big city. It can be as safe or as dangerous as you choose to make it. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices. -
Since updating Firefox, several times a day browsing will 'stall'. I have to close the browser and wait several minutes before I can restart it. Can I get the former version back? Please.
Fx 3.6.19
http://www.mozilla.com/en-US/firefox/all-older.html
As a matter of interest what is this in your User Agent String? -
GACID=dfc_1689; LTID=1689) -
Well. just like the title says.
Since upgrading to Yosemite, my MacBook Retina (1st gen) has been freezing (along with a very clear degradation in performance, but that's a whole different issue) several times a day.
When restarting, the system tells me it was due to some problem originating in the graphics processor. I believe this is a incompatibility with Photoshop's hardware acceleration settings. I'm running the latest version of Adobe Photoshop CC, and it doesn't solve the problem.
Should I simply turn off hardware acceleration and embrace the resulting loss of performance? Does anyone else experienced the same problem?Hi jolino,
I'm sorry to hear you are having issues with Yosemite on your MacBook Pro. I also apologize, I'm a bit unclear on the exact circumstances surrounding these freezes, as well as the exact error message you are seeing when your machine comes back up. If you are having intermittent but reoccuring hard system freezes or crashes/restarts across multiple applications, you may find the troubleshooting steps outlined in the following article helpful:
OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Support
Regards,
- Brenden -
Is this a marketing call or scam?
Hi TKDEN,
Unwanted calls can be annoying! Does the number leave a voicemail if you do not answer? When did this issue start? We offer a free call & message block for unwanted calls http://vz.to/MqEgqB .
Thanks,
PamelaF_VZW
Tweet us @vzwsupport -
IT APPEARS HAS HOME PAGE FOR YAHOO I PREFER FHT E OTHER LOOK PRIOR TO THE UPGRADE OF VERSION 4
IS THERE A BACK THANKYOUYou can find the Home button at the far right end of the Navigation Toolbar.
Use one of these methods to open the tab history list:
* Right click on the Back or Forward button
* Hold down the left mouse button on the enabled Back or Forward button until the list opens
You can look at this extension:
* Backward Forward History Dropdown: https://addons.mozilla.org/firefox/addon/backforedrop/
You can use one of these extensions to adjust the default font size and page zoom on web pages:
* Default FullZoom Level - https://addons.mozilla.org/firefox/addon/6965
* NoSquint - https://addons.mozilla.org/firefox/addon/2592 -
IOS 7.0.4 Update Causing my original iPad Mini to Crash / Reboot Several Times a Day
After running the 7.0.4 update on my original iPad Mini, now the device crashes / reboots randomly when I use it.
I have already tried a complete reset and restore. I redownloaded 7.0.4 using iTunes, setup as new but it is still happening.
Looking at the crash reports it generates it seems to be the same CrashReporter Key: 0076384824ac535f682de13bcb8f4db90a662ed2
(I don't know what that means). They are below
STACK+ITUNESCLOUDD
Incident Identifier: 99B3F2D5-58E3-4D5B-B20B-00A3C2D9229A
CrashReporter Key: 0076384824ac535f682de13bcb8f4db90a662ed2
Hardware Model: iPad2,5
OS Version: iPhone OS 7.0.4 (11B554a)
Kernel version: Darwin Kernel Version 14.0.0: Fri Sep 27 23:00:49 PDT 2013; root:xnu-2423.3.12~1/RELEASE_ARM_S5L8942X
Date: 2013-11-16 21:30:51 -0500
Exception Code: 0xdeaffeed
Reason: Power assertion timeout for "com.apple.itunescloudd.jaliscoBulkArtworkLoad". Simply releasing it now.
Backtrace for power assertion: pid 155 (0x31ca5ac9 0x31ca5f9f 0x3df4b 0x173cb 0x39149d07 0x3914fb9f 0x162cb 0x2edfe7db 0x2eea2995 0x39150273 0x3915006b 0x39150ce1 0x39150f59 0x3928bdbf 0x3928bc84)
Thermal data unavailable
PANIC.PLIST
Identifier: C46EBEEB-956E-438A-92D8-7A9BF71A8561
CrashReporter Key: 0076384824ac535f682de13bcb8f4db90a662ed2
Hardware Model: iPad2,5
Date/Time: 2013-11-16 22:56:29.635 -0500
OS Version: iOS 7.0.4 (11B554a)
CRC ERR!
RESETCOUNTER
Incident Identifier: 89A8B431-60AF-4E6B-A5DB-AC2FDBEED274
CrashReporter Key: 0076384824ac535f682de13bcb8f4db90a662ed2
Date: 2013-11-16 22:31:38 -0500
Reset count: 1
Boot failure count: 1
Boot faults: wdog
Boot stage: 16
Boot app: 2681261667I'm having the same problem with my ipad w/ retina display. Updated to 7.0.4 on Thursday or Friday and since last night been experiencing blue screen and random restarts.
Until recently it seemed to be linked only to the 'clash of clans' app, but now it is happening on the App Store too.
I contacted apple this morning, after an unsuccessful attempt at complete restore and set up as new ipad. They advised to restore a pervious back up and delete the clash of clans game. Did this, and now I'm getting problems elsewhere which suggests it isn't a compatibility issue with the OS and game.
Also in the same boat as you as I got it on November 2nd, launch day, and out of warranty by 2 weeks. Hopefully they can sort this either by fixing a bug in the OS or repairing my device as it's served me well with no issues for the past 12 months. -
Any Firefox updates are set to automatically update on my computer. I currently have version 4.0.
Since the NEW version has been installed, I've receive an update notice for a critical update several times. Each time I select to apply that update the dialog display never apply any update, it looks to be in a processing state but never completes. Of late I've had 2 unexpected issues surface. (1) a Flash Player stopped flashing, an "player stopped" message appeared, "send error report" and a reload player message was included. (2) I just received a error message > 400 "Bad Request" when the browser first opened. This has never happened before.
Michael Armstrong
mikes16armsIt is a Remote Desktop Client Update 3.7.1
Thank you for answering. I apologize it has taken me so long to get back in here.
I just realized that I wrote that I installed from app store originally, but I must correct that statement. I never paid for the app so it must have come preinstalled on my 2011 iMac. I was confused since the update is through the store so I assumed I downloaded it. Sorry for any miscommunication.
So to be clear, even though I have never remotely administered / accessed my computer and I no longer have ARD on my computer, it is normal to have the client update appear in my App Store. Is that correct?
I appreciate your assistance. -
I have a new visa debit card, I have tryed several times to put in this new information into my IPad. The program keeps telling me.
There's a billing problem with a previous purchase. Please update your payment method.
The program will not let me update, what am I doing wrong. rose165I would love to have a phone number to call someone with apple on this issue.
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Trying to install the new itunes update and it keeps saying error could not install itunes. Currently I am running windows 7. Any advise to fix this problem. This is doing this when installing itunes/quicktime, safari 5, mobileme control panel, and the software update itself. The itunes version is 10.3.1
That suggests that the installer is getting damaged during the download.
I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer? -
Thunderbird puts a new message at the end of the thread.
Is there any way of changing this preference so that new messages are displayed at the top of the thread.
This is is more logical. You need to see new message in thread directly, rather than scanning to end of thread to see what is there.No it is not possible. The newest message is attached to the message it is in reply to.
The conversations add-on might better suit your needs. see https://addons.mozilla.org/thunderbird/addon/gmail-conversation-view/?src=ss -
I just bought a iphone 3gs from my friend. when he gave it to me it was in recovery mode. Now everytime i try to Restore it i get the error 1603. is there any way to fix this ? please help !
iOS: Unable to update or restore
Are you sure your friend didn't jailbreak it?
If so, save yourself a lot of time and trouble - throw it in the trash. -
So I need to buy a TV series on my family's account, and we want it just to charge the credit card and not the money from an iTunes Card that's already on the account. Is there any way to do this?
I am pretty sure it will always use the credit card unless payment method is set to none.
That has been my experience anyway.
They already have the money from the gift card so would rather collect from your credit card. -
After updating to ios 5, my calendar sometimes freezes when entering a new event. I have tried syncing but it doesn't fix the problem. Are there any bug fixes for this? Any ideas would be great thanks, I don't really want to have to reset everything!
Try to reset the iPod by pressing the home and sleep button for about 10sec, until the Apple logo comes back again. You will not lose data doing a reset, but it can clear some glitches after installing new software or apps.
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Since updating the new software on my iphone5 I cannot sign in to FaceTime. It advises me to check my internet connection which is working ok. Please can someone advise me.
Hey jeanettefromiw,
Thanks for the question. I understand that you are experiencing issues signing into FaceTime on your iPhone 5. The following resources should assist you in troubleshooting these issues:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
If you see "Could not sign in, please check your network connection and try again" when signing in to your Apple ID
Update to the latest version of iOS.
Verify that you have a data connection by going to www.apple.com in Safari. You can complete Apple ID activation using Wi-Fi or a cellular data connection. If you need help connecting to Wi-Fi, follow these steps.
If you're using Wi-Fi, make sure that your local Wi-Fi network is using the recommended Wi-Fi settings.
Sign in to your account and ensure that the primary email address and alternate e-mail addresses have been verified. If verification is pending, follow the instructions in the email Apple sent to that email address to complete verification. Or remove the e-mail addresses from the account.
If your Apple ID isn't an email address, you can change it. The Apple ID that you're using to activate FaceTime or iMessage must be an email address. Find more information on how to change your Apple ID.
Tap Settings > General > Date & Time. Make sure that your iPhone is set to the correct time zone. If Set Automatically is on but the wrong time zone appears, turn Set Automatically off and choose the correct time zone, date, and time.
Enable iMessage and FaceTime while connected to a different Wi-Fi network (in a different location) if a cellular data connection is not available.
Thanks,
Matt M.
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