Since updating to iOS 7 my iPhone spontaneously shuts down

Since updating to ios 7 my iphone 5 will suddenly shutdown

Hello dagger1,
I would be concerned too if my iPhone was unexpectedly powering off. I found an article with steps you can take when you encounter an issue like this. I recommend following the steps below:
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 15 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
You can find the full article here:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Thank you for using Apple Support Communities.
Best,
Sheila M.

Similar Messages

Has anyone encountered drastic shorter battery life both on iphone 5 and ipad since updating to iOS 6.1.2? How can this problem be solved?

Dear all,
I am new to this community even though I have been a Apple user for years, so please forgive me if this question is not in the right section.
Has anyone encountered drastic shorter battery life both on iphone 5 and ipad since updating to iOS 6.1.2? I've always been happy with these two products until the update - now the battery life is considerably shorter which is extremely frustrating.
How can this problem be solved? Is there any way to go back to the previous version?
Thanks for your help.

If you update using iTunes the phone is first wiped clean, then the new OS is installed, and finally the backup is restored. After this finishes if you sync your music should be restored. Music is not in the backup, because it is already on your computer and duplicating it would use up a lot of hard disk space.
An OTA update just patches what has changed; it does not disturb content.

Iphone 4S wont connect to wifi since updating to iOS 6.0.1, can anyone help?

HELP?! my iphone 4S wont let me turn my wifi on since updating to iOS 6.0.1?
i have tried clearing history and cookie and data, re-booting my phone, resetting my network setting and still nothing? as i go to the wifi tab it wont even let me turn my wifi on, so i can not try changing it to auto
also i have no signal as i am on 3 so i can not currently use my phone till the wifi is working again and this is driving me mad!
can anyone help?

This is a link to the Apple support page on this issue. Have you tried all of these steps?
http://support.apple.com/kb/TS1559?viewlocale=en_US&locale=en_US
Not sure what you mean that you have no signal but are on 3. What are you trying to say?

Hi there. I have the iphone 4. Since updating to ios 6, the sent text message sound no longer "plays"! Is there any way of turning it back on? Thanks.

Hi there. I have the iphone 4. Since updating to ios 6, the sent text message sound no longer "plays"! Is there any way of turning it back on? Thanks.

Hi there. I have the iphone 4. Since updating to ios 6, the sent text message sound no longer "plays"! Is there any way of turning it back on? Thanks.

Proximity sensor stay's on in Iphone 4 since update to IOS 5.0.1

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Only lasted for awile. Then the problem resurfaced.

Anyone else had issues with phone network being unavailable on iPhone 4 since updating to iOS 5.0.1? My iPhone 4 is continually searching for a network and does not find my provider. I swapped SIMs with another iPhone 4 on ios 4 to confirm device problem.

Has anyone else had issues with phone network being unavailable on iPhone 4 since updating to iOS 5.0.1? My iPhone 4 is continually searching for a network and does not find AT&T, my provider. I swapped SIM cards with another iPhone 4 running ios 4 and established this is a device problem, not a SIM card problem.

Does the device get any signal?
Sounds like the device may have had a hardware failure. If it is out of warranty, the only option is the Out of Warranty replacement.
AppleCare is only an option if it is still under the original warranty.

Since update to iOS 8 and iTunes 11.4 no sync to iPhone BUT works with iPad!

Strange behavior: Since update no sync with iPhone but no problem with iPad mini!
iPhone sync stucks on "waiiting to use the changes" (not sure about the correct transation from german).
Makes me crazy! I tried sync with cable, WiFi and every hint I found in Internet.
This time, Apple screwed it pretty good! Thanks!
Mac OS Mavericks 10.9.4

I've had this same issue. I just updated to iOS 8.0.2 but the problem was not a fix in the release. I do have a legacy machine, a MacMini, which may be the issue, but she's still a great little work horse. Runs like a champ. Here are what I think may be the relevant lines from my log. Any ideas?
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.970 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x31b8d0 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.979 ath[27190:1e03] -[ATLegacyMessage setResult:]: unrecognized selector sent to instance 0x31b6a0
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.980 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x3292a0 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.980 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x328ba0 of class NSException autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.980 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x328440 of class _NSCallStackArray autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.980 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x328480 of class _NSCallStackArray autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.981 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x31b8a0 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.981 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x81de00 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.983 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x31ebc0 of class NSConcreteMutableData autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.983 ath[27190:1e03] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[ATLegacyMessage setResult:]: unrecognized selector sent to instance 0x31b6a0'
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
*** Call stack at first throw:
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
0   CoreFoundation                      0x92e356ca __raiseError + 410
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
1   libobjc.A.dylib                     0x9a6555a9 objc_exception_throw + 56
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2   CoreFoundation                      0x92e8290b -[NSObject(NSObject) doesNotRecognizeSelector:] + 187
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
3   CoreFoundation                      0x92ddbc06 ___forwarding___ + 950
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
4   CoreFoundation                      0x92ddb7d2 _CF_forwarding_prep_0 + 50
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
5   AirTrafficHost                      0x001837ec -[ATLegacyMessage initWithDictionary:] + 300
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
6   ath                                 0x000028f3 0x0 + 10483
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
7   AirTrafficHost                      0x001844bf ATProcessLinkRunChild + 112
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
8   ath                                 0x00002856 0x0 + 10326
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
9   Foundation                          0x99d234c4 -[NSThread main] + 45
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
10 Foundation                          0x99d23474 __NSThread__main__ + 1499
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
11 libSystem.B.dylib                   0x958bb259 _pthread_start + 345
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
12 libSystem.B.dylib                   0x958bb0de thread_start + 34
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
10/1/14 3:45:57 PM
ReportCrash[27151]
Saved crash report for ath[27186] version ??? (???) to /Users/administrator/Library/Logs/DiagnosticReports/ath_2014-10-01-154557_XXXX- Mac-Mini-4.crash
10/1/14 3:45:57 PM
ReportCrash[27151]
Saved crash report for ath[27187] version ??? (???) to /Users/administrator/Library/Logs/DiagnosticReports/ath_2014-10-01-154557-1_XXX X-Mac-Mini-4.crash
10/1/14 3:45:58 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
ATHostConnectionDestroy 0x1dcc5f60
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x31b8d0 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
-[ATLegacyMessage setResult:]: unrecognized selector sent to instance 0x31b6a0
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x3292a0 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x328ba0 of class NSException autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x328440 of class _NSCallStackArray autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x328480 of class _NSCallStackArray autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x31b8a0 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x81de00 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x31ebc0 of class NSConcreteMutableData autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[ATLegacyMessage setResult:]: unrecognized selector sent to instance 0x31b6a0'
*** Call stack at first throw:
0   CoreFoundation                      0x92e356ca __raiseError + 410
1   libobjc.A.dylib                     0x9a6555a9 objc_exception_throw + 56
2   CoreFoundation                      0x92e8290b -[NSObject(NSObject) doesNotRecognizeSelector:] + 187
3   CoreFoundation                      0x92ddbc06 ___forwarding___ + 950
4   CoreFoundation                      0x92ddb7d2 _CF_forwarding_prep_0 + 50
5   AirTrafficHost                      0x001837ec -[ATLegacyMessage initWithDictionary:] + 300
6   ath                                 0x000028f3 0x0 + 10483
7   AirTrafficHost                      0x001844bf ATProcessLinkRunChild + 112
8   ath                                 0x00002856 0x0 + 10326
9   Foundation                          0x99d234c4 -[NSThread main] + 45
10 Foundation                          0x99d23474 __NSThread__main__ + 1499
11 libSystem.B.dylib                   0x958bb259 _pthread_start + 345
12 libSystem.B.dylib                   0x958bb0de thread_start + 34

Since updating to ios 7.0.4 my iphone 4s hads been intermitently failing to ring or sending incoming calls.directly to voicemail.

since updating to ios 7.0.4 my iphone 4s hads been intermitently failing to ring or it is sending incoming calls directly to voicemail. The ringer is on and the mute switch is not in the mute position.

Mine too... I'm missing calls like crazy.

Since updating to iOS 7.0.4 my iPhone 5 doesn't work

Hi there,
Since updating to iOS 7.0.4 my iPhone 5 stopped working.
The wifi function has since started working again (after 2 weeks) but the cellular 3G function still doesn't work.
Any ideas on how I can fix this?

Hi ematthews,
Thanks for using Apple Support Communities. This article has steps you can take for issues with your iPhone's cellular connection:
iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/ts3780
If this is what you've tried it is not working, please reply with any step you are unable to complete or any additional information such as exact error messages or strange behavior you see.
Cheers,
- Ari

Since updating to IOS 7.1.2 I can't delete any song from my iphone

Since updating to IOS 7.1.2 I can't delete any song from my iphone (except 1 by 1). I've tried all the options in itunes (uncheck and manage my music manually) and in the phone directly with Settings/General/Usage and delete. Nothing works....

First off, you might describe what happens when you try and answer a call. Then, let us know what user troubleshooting you have tried.

Hey, constantly since I installed the iOS 7.1 upgrade, my iPhone has been constantly shutting down and I think it's really frustrating and I whant to know how I can stop my iPhone from shutting down so I can downgrade to iOS 7.0.4?

Hey, constantly since I installed the iOS 7.1 upgrade, my iPhone has been constantly shutting down and I think it's really frustrating and I whant to know how I can stop my iPhone from shutting down so I can downgrade to iOS 7.0.4?

7.1.1 is certainly compatible with the iPhone 4. Just try a reset first.
Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).
Reset your device: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)

Since updating to IOS 7.0.2 my IPhone 5 regularly cuts out during calls. Anyone else have this problem?

Since updating to IOS 7.0.2 my iPhone 5 regularly cuts out during phonecalls. Anyone else having this problem?

reset all settings
settings- general- reset - reset all settings
now reconnect to wifi
settings - wifi- click network name - enter password - join
if issue persists backup info and restore via itunes
Peace, Clyde

Since updating to iOS 6 on my iPhone 4S...

Since updating to iOS 6 on my iPhone 4S my iPod app runs very slow and crashes a lot. Once playing I can switch songs and what not with little difficulty, but if I go back to the list of songs/artists/etc it freezes or force quits. I don't know what to do as this is the only problem I've had. Any help would be appreciated.

same *** my iphone 4s this sad i can even used my wifi because it is disable i hate this

HT4623 Since I updated to ios my iphone now would not sync and so my music from my comp would nit transfer to my iphone, the prompt " download 10.6.3 " kept comin up but the certain app cannot be downloaded, anyone with the same problem? What did u do?

Since I used ios my iphone now would not sync. So the songs from my computer would not transfer to my iphone, I kept getting " download 10.6.3 version " but this app is impossible to download. Please help... Any suggestions.

You don't provide much info on which version of iOS you started with, what iOS you updated to and what version of iTunes is on your computer. Be nice to know also if you are using a Mac or a pc to sync.
But I'll make a guess that you have a Mac and it has an older version of OSX on it. I'll also guess that you updated to iOS 6.1.3 and now find that iTunes on your Mac will not recognize your iPhone.
iOS 6.1.3 requires iTunes 10.7 or later.
iTunes 10.7 and later ( iTunes 11.0.1 is the cur recent version of iTunes) requires Mac OSX 10.6.8 (Snow Leopard) or later. The latest version of OSX is 10.8.3.
If this is the case for you the only way you can sync with your computer is to upgrade your OSX to at least 10.6.8 and install iTunes 11.
Not all macs can update to OSX 10.6.8.

HT4623 I cannot access itunes on my iphone since updating to ios 7?

I cannot access itunes on my iphone 5 since updating to ios 7?

Hi rickwebby,
If you are having audio issues with your iPhone after updating to iOS 6.1.3, you may want to update to the recently released iOS 6.1.4 and see if the issue persists:
Apple Support: iOS 6.1.4 Software Update
http://support.apple.com/kb/DL1652
Cheers,
- Brenden

Since updating to iOS 7 my iPhone spontaneously shuts down

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