Since updating to ios 7 my itunes on the handset will not load any pictures/detail?

Since updating my ipne 4s to the new ios 7 i cannot get the itunes on the handset to work, no pictures/detail appears just along the bottom of the screen , music, film, search etc. I've also installed the latest update if itunes but it still doesnt work. Does anyone know how to fix this please?

Hello there Jodie1979,
Thank you for using Apple Support Communities.
I have a few recommendations to try to get iTunes to load fully.
First, close all the open apps:
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
From: iOS: Force an app to close
http://support.apple.com/kb/ht5137
When you have done that, restart the iPhone:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists after that, try resetting your network setting, then test iTunes again.
Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
previously connected Wi-Fi networks and passwords
recently used Bluetooth accessories
VPN and APN settings
From: iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
And if none of that resolves the issue, I would next backup to iTunes and before you restore your phone, set it up as new and test iTunes to make sure that it works. Then restore from your backup and verify it still works.
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
All the best,
Sterling

Similar Messages

Since update to iOS 8 and iTunes 11.4 no sync to iPhone BUT works with iPad!

Strange behavior: Since update no sync with iPhone but no problem with iPad mini!
iPhone sync stucks on "waiiting to use the changes" (not sure about the correct transation from german).
Makes me crazy! I tried sync with cable, WiFi and every hint I found in Internet.
This time, Apple screwed it pretty good! Thanks!
Mac OS Mavericks 10.9.4

I've had this same issue. I just updated to iOS 8.0.2 but the problem was not a fix in the release. I do have a legacy machine, a MacMini, which may be the issue, but she's still a great little work horse. Runs like a champ. Here are what I think may be the relevant lines from my log. Any ideas?
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.970 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x31b8d0 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.979 ath[27190:1e03] -[ATLegacyMessage setResult:]: unrecognized selector sent to instance 0x31b6a0
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.980 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x3292a0 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.980 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x328ba0 of class NSException autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.980 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x328440 of class _NSCallStackArray autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.980 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x328480 of class _NSCallStackArray autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.981 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x31b8a0 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.981 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x81de00 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.983 ath[27190:1e03] *** __NSAutoreleaseNoPool(): Object 0x31ebc0 of class NSConcreteMutableData autoreleased with no pool in place - just leaking
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2014-10-01 15:45:56.983 ath[27190:1e03] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[ATLegacyMessage setResult:]: unrecognized selector sent to instance 0x31b6a0'
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
*** Call stack at first throw:
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
0   CoreFoundation                      0x92e356ca __raiseError + 410
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
1   libobjc.A.dylib                     0x9a6555a9 objc_exception_throw + 56
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
2   CoreFoundation                      0x92e8290b -[NSObject(NSObject) doesNotRecognizeSelector:] + 187
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
3   CoreFoundation                      0x92ddbc06 ___forwarding___ + 950
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
4   CoreFoundation                      0x92ddb7d2 _CF_forwarding_prep_0 + 50
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
5   AirTrafficHost                      0x001837ec -[ATLegacyMessage initWithDictionary:] + 300
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
6   ath                                 0x000028f3 0x0 + 10483
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
7   AirTrafficHost                      0x001844bf ATProcessLinkRunChild + 112
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
8   ath                                 0x00002856 0x0 + 10326
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
9   Foundation                          0x99d234c4 -[NSThread main] + 45
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
10 Foundation                          0x99d23474 __NSThread__main__ + 1499
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
11 libSystem.B.dylib                   0x958bb259 _pthread_start + 345
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
12 libSystem.B.dylib                   0x958bb0de thread_start + 34
10/1/14 3:45:56 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
10/1/14 3:45:57 PM
ReportCrash[27151]
Saved crash report for ath[27186] version ??? (???) to /Users/administrator/Library/Logs/DiagnosticReports/ath_2014-10-01-154557_XXXX- Mac-Mini-4.crash
10/1/14 3:45:57 PM
ReportCrash[27151]
Saved crash report for ath[27187] version ??? (???) to /Users/administrator/Library/Logs/DiagnosticReports/ath_2014-10-01-154557-1_XXX X-Mac-Mini-4.crash
10/1/14 3:45:58 PM
[0x0-0x5a05a].com.apple.iTunes[7318]
ATHostConnectionDestroy 0x1dcc5f60
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x31b8d0 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
-[ATLegacyMessage setResult:]: unrecognized selector sent to instance 0x31b6a0
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x3292a0 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x328ba0 of class NSException autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x328440 of class _NSCallStackArray autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x328480 of class _NSCallStackArray autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x31b8a0 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x81de00 of class NSCFString autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** __NSAutoreleaseNoPool(): Object 0x31ebc0 of class NSConcreteMutableData autoreleased with no pool in place - just leaking
10/1/14 3:45:58 PM
ath[27191]
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[ATLegacyMessage setResult:]: unrecognized selector sent to instance 0x31b6a0'
*** Call stack at first throw:
0   CoreFoundation                      0x92e356ca __raiseError + 410
1   libobjc.A.dylib                     0x9a6555a9 objc_exception_throw + 56
2   CoreFoundation                      0x92e8290b -[NSObject(NSObject) doesNotRecognizeSelector:] + 187
3   CoreFoundation                      0x92ddbc06 ___forwarding___ + 950
4   CoreFoundation                      0x92ddb7d2 _CF_forwarding_prep_0 + 50
5   AirTrafficHost                      0x001837ec -[ATLegacyMessage initWithDictionary:] + 300
6   ath                                 0x000028f3 0x0 + 10483
7   AirTrafficHost                      0x001844bf ATProcessLinkRunChild + 112
8   ath                                 0x00002856 0x0 + 10326
9   Foundation                          0x99d234c4 -[NSThread main] + 45
10 Foundation                          0x99d23474 __NSThread__main__ + 1499
11 libSystem.B.dylib                   0x958bb259 _pthread_start + 345
12 libSystem.B.dylib                   0x958bb0de thread_start + 34

Since updating to ios 8.2 my email is no longer working. Any idea why?

Since updating to ios 8.2 my email is no longer working. Any idea why? I have restarted my phone multiple times, tried deleting email account and readding it, but nothing is loading. Mail says last updated Sunday which was when I did the software update.

Use the Yahoo mail app to avoid problems with the regular Apple mail app.

I just updated itunes and now it will not play any of my music. What is wrong?

I just updated to the new version of itunes and now it will not play any of my music. It says that it is playing but nothing happens.

Hi ryanmar,
If you are having issues with audio playback in iTunes for Windows, you may find the following article helpful:
iTunes and QuickTime for Windows: Audio does not play or plays incorrectly
http://support.apple.com/kb/TS1362
Regards,
- Brenden

So I just updated my iPad2 to the ios 6, but now my App Store will not load up. What should I do?

So I just updated my iPad2 to the ios 6, but now my App Store will not load up. What should I do?

Check the Restrictions settings and see if "installing apps" has been inadvertently turned on.
Regards.

I restored my ipod after backing it up but now all my music and apps that are in itunes on the computer will not sync

i restored my ipod after backing it up but now all my music and apps that are in itunes on the computer will not sync across

Did you restore the iPod on this computer?
What exactly happens when you try to sync?
Does iTunes see the iPod?
Was the iPod previous synced to another iTunes library/computer?
Have you successfully synced from this iTunes library/computer before?
If so have you done anything like update iTunes on the computer since it last successfully synced?
Do the songs play in iTunes?
Does any media now sync to the iPod?
Do you have the right boxes checked to sync?
iTunes: Syncing media content to iOS devices and iPod
Try syncing using the manual method
Managing content manually on iPhone, iPad, and iPod

My iPhone 4s is stuck on a black screen that shows a USB cable connecting to iTunes. The phone will not turn on and the iTunes logo as I described only shows up when I plug the phone into the charger or my computer. I have tried the reset in restore mode

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Your iPhone is in recoverty mode at the moment so to possibly get it back up and running you would need to do a restore as you have been trying. Follow the steps in the article below for the specific error messages you have been receiving. If after following all steps the issue remains book an appointment at a local Apple Retail Store to have the iPhone evaluated.
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My ipod touch has a usb cable picture with an arrow pointingto the itunes logo. the ipod will not connect to a computer and is unable to be turned off as there is no red power slider when the powerbutton is pressed. what can i do to fix this?

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Try:
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How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
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Apple Retail Store - Genius Bar

My wife received a new iPad Mini for Christmas-- when connected to iMac, icon appears in iPhoto sidebar; however, there appears to be no option to "unmount." Also, unlike my iPhone 4S whose icon appears in iTunes sidebar, the Mini does not. Any insights?

My wife received a new iPad Mini for Christmas-- when connected to iMac, icon appears in iPhoto sidebar; however, there appears to be no option to "unmount." Also, unlike my iPhone 4S whose icon appears in iTunes sidebar, the Mini does not. Any insights?

First open iTunes (version 11). Then connect the iPad. Now is it recognized?
If not .............
iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
 Cheers, Tom

TS3297 After downloading the latest version of iTunes, the store will not load. It appears as if it has loaded, but the screen remains blank.

After downloading the latest version of iTunes, the store will not load. It appears as if it has loaded, but the screen remains blank.

I have the same problem and have been fighting with it for several days. I think the last thing that I did before this happened was to let Quicktime update itself. When I open itunes and click on store, the connecting bar gets halfway and then stops. That leaves me with the white store page, if I leave it alone for a bit, I see words as in names of singers and but no pictures.
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I put in a ticket with apple and the response I got back basically told me to do what I've already done. I created a new user and have the same issue.
Any help at all will be very much appreciated. I think this started August. 8, 2011.
thanks so much for reading

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On the MBP, in iTunes, switch to Song view and enable the iCloud Status column by pulling down View > View options and selecting the option for "iCloud Status." Close the small window. Look for any tracks that have a status of "waiting." If you see several of them disable iTunes Match while holding down the Option key. Quit iTunes, wait a few seconds, then open it again and turn iTM back on. Let it compelete the scan. Wait until all tracks that are "waiting" have a status of either "matched" or "uploaded."
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I have purchased itunes tv series, movies and music and have transferred them onto an external hard drive and tried to play them on my tv on a media hub. The file will not load. Is there some form of blocking by itunes or another p[roblem and how do I fix it?

You can't fix it. iTunes bought content is DRM protected. so it can only be played on authorized devices. i.e devices associated with the apple Id used to purchase the content. Its copyright protection that the rights owners demand.
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Reset sync history, saw that in another post, to no avail.
Strangely enough, songs will sync to iPod, but not complain.

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Itunes 7.0.2 will not load on my son's laptop. When look in Task manager ITUNES.exe appears for few seconds, doesn't open though before disappearing from task manager list. No error message. Tried uninstalling and re-installing but no change. Norton Int security 2004 installed and running.
Dell Pentium 4 3.0GHz Windows XP

Yes, exactly the same thing happens when we sart the Quicktime. It appears in Task Manager for a few seconds then disappears without opening.
hmmmm. you're not reporting the classic symptom of what i'm thinking about (a quick flash of an itunes screen when you launch that, and a quick flash of a QuickTime screen when you launch that), but we'd better check for a Qoologic adware infestation on your PC.
the free trial version of ewido has been catching and killing that for most folks:
ewido anti-malware download

After update LR 5.4, the program will not import new pictures

After update of LR 5.4 on my laptop, I cannot import any new pictures anymore.
I did the same update on my desktop and there it was no problem at all.
Does anyone know how to solve this problem??

I am importing from a verbatim ssd, and I just don't get the chance to choose an import, I don't see any pictures to choose from. Ans what ever I pick it won't work
On my desktop it was no problem at all. But my laptop gives my trouble.
I do not have any error messages
Verstuurd vanaf mijn iPad
Op 21 jun. 2014 om 20:42 heeft "ssprengel" <[email protected]> het volgende geschreven:
after update LR 5.4, the program will not import new pictures
created by ssprengel in Photoshop Lightroom - View the full discussion
Where are you importing from? What type of Import (Copy, Move, Add)? What is the destination specified at the righthand side?
Any error messages?
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Since updating to ios 7 my itunes on the handset will not load any pictures/detail?

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