Since updating to IOS7 my iTunes balance disappeared

I have iPhone 4S and iPad 2. Before updating to ios7 I had an iTunes gift balance of almost $100.00. The balance used to appear at the bottom of the screen when I was in iTunes Store. Now I can not find any record of my balance and I've made a few purchases since upgrading and the charge appears to go directly to my credit card.
Anyone else encounter this or have thoughts how to resolve?
Thanks

Thanks for the replies. I spoke with customer support and they directed me to https://getsupport.apple.com/GetproductgroupList.action   From there I clicked on the itunes icon and opened a case. I'm hoping to hear something soon. Thanks again for the prompt responses.

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