Since upgrade to IOS 10.9 and associated iTunes 11.1.3, I can no longer WiFi sync iPad (IOS 7.0.3) nor iPhone (IOS 6.1.3). USB connection is required. Formerly I could sync both devices without locating them physically (not necessarily charging).

Since upgrade to OS 10.9 and associated iTunes 11.1.3, I can no longer WiFi sync iPad (IOS 7.0.3) nor iPhone (IOS 6.1.3). USB connection is required. Formerly I could sync both devices without locating them physically (not necessarily charging). I have restarted both devices, turned off and on "Sync with this iPad/iPhone over WIFI" and restarted WiFi. WiFi is operating (iPad has no SIM). What next?

I'm also affected by this bug in exactly the same way as you.
Some users have had success by closing iTunes, enetering (on OS 10.9) settings --> network --> edit locations, then create a new location with the same wifi/network settings. Then restarting iTunes.
Others have had some success by editing settings --> iCloud --> de-selecting keychain
neither of these fixes have worked for me.
It appears that the iPad can "see" iTunes running on my iMac because when I open settings --> general --> 'iTunes wifi sync', "sync now" is greyed out if iTunes is not running. When iTunes is started, "sync now" is enabled but just doesn't work. Nor does the iPad appear in iTunes.

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Can no longer WiFi Sync. iTunes won't connect to devices.

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I have an iPod touch and an iPad on the same apple account. If I purchase the same album on both devices without syncing will I be charged twice?

I have an iPod touch and an iPad on the same apple account. If I purchase the same album on both devices without syncing to my computer will I be charged twice?

Yes. You're supposed to move it to the second device from the computer and not redownload it from the iTunes Store.
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HT3819 Can I authorize mulitple apple ids on the same device so that what is purchased on either account will be loaded in both devices without having to use the same ID?

Can I authorize mulitple apple ids on the same device so that what is purchased on either account will be loaded in both devices without having to use the same ID?
My wife has a laptop and an iphone 4s, I have a laptop and and iphone 4s, our two sons have our old iphone 3s, we have an old laptop for our sons to use. Our old iphones for our sons are deactivated as phones - so they are used as i-touches for songs, pictures and aps. I want to use icloud (which I'm new to) to hopefully have all four iphones and all three computers stay synced with at least music - if not aps and pictures. My wife has an apple ID and I have one. I'd like to authorize all three laptops for both apple IDs so that we will still have our own accounts, but everything either of us buys will be automatically loaded into all three laptops and all four iphones. Can this be done?
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sstultzcostello

Each person in your home can have their own Apple ID provided it is tied the their own separate email address.
iTunes permits up to five authorized computers connected to a single Apple ID: iTunes Store- About authorization and deauthorization.
For this all to work well, however, each user in your household should have a separate user account on the computer they commonly use.

I have been a customer of ITunes and Apple since 2007. Movies, Apps, Music and books Itunes has been my only source for my media needs.

I have been a customer of ITunes and Apple since 2007. Movies, Apps, Music and books Itunes has been my only source for my media needs. 397 Apps 759 Songs over 100 Videos 13 books 3 IPhones 2 IPods So here is my problem with ITunes I purchased an App and it is identical to one I have already brought. The App description did not say anything that it would not do what I was trying to do. I wrote sup[port and asked if they could issue a credit. Mari at support wrote back and said he checked with his supervisor and they could not issue a credit. I told them what a good loyal customer I have been to Itunes and Apple and they still refused. Granted the App did not cost a lot of money (3.99) but it’s the principle. With customers having options to shop anywhere I would think a business would do whatever it takes to retain the loyal customers they do have Occasionally I rush to buy an App without fully understanding if it meets my needs. According to ITunes support that has occurred nine times. Here is the last reply that I received Roger, I know how frustrating it can be when things don't work the way they should be and I do apologize for the inconvenience that this may have caused you. I am sorry but we could not be able to grant your request as we have made 9 exceptions on you. For more information on Apple's requirements for using the iTunes Store, please refer to the iTunes Store Terms and Conditions:http://www.apple.com/legal/itunes/us/terms.html Again, I am hoping for your kind understanding regarding this matter. Sincerely Mari iTunes Store/Mac App Store Advisor

"The App description did not say anything that it would not do what I was trying to do."
You've already had 9 refunds? You understand that apps are sold on a non-return policy, presumably. You bought an app that didn't claim to do something that you wanted from it, and now that you've found that it doesn't, you want your money back.
Perhaps you've failed to explain your point properly but I can't see why you expect any sympathy from users here, not that it would make any difference. Only the store staff can issue refunds if they think appropriate. Chalk it up to experience. You could even contact the developer in advance of a purchase if you want to be certain an app does what you want. Then if it really fails to live up to the promise you would at least have a better argument for a refund.
tt2

I wanted to know how to unlock my iphone, since I had to restore it and when it restarted, it appeared this message: "The SIM card que you currently have installed in this iphone is from a carrier that is not supported under the Currently actuvation polic

I wanted to know how to unlock my iphone, since I had to restore it and when it restarted, it appeared this message: "The SIM card que you currently have installed in this iphone is from a carrier that is not supported under the Currently actuvation policy that is assigned by the server activion. this is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request que this iphone be unlocked by your carrier. Please contact Apple for more information. "
I need help, I use my phone for everything enclusive to work. I appreciate if you can help. I'm from Brazil. My name and giullia.

Did you purchase this device from Apple or an authorized reseller? It sounds as if you had a device that was jailbroken/hacked to operate on your carrier. Upon updating the iOS, it is now locked back to the original carrier the device was locked to.
Only the carrier the device is locked to can authorize an unlock. You will need to make contact with that carrier and see if they provide unlocking services, and if they do, if you qualify for an unlock. Otherwise, you are out of luck. One that carrier can take care of the unlocking.

I can no longer use my iPad 3 since downloading IOS 7. I can't access the internet, can't get into the app store, or itunes. Can't download anything or receive or send e-mails. Not happy. Wish I had waited.

I can no longer use my iPad 3 since downloading IOS 7. I can't access the internet, the app store, or itunes. Can't download anything or receive or send emails. Not happy. My iPad is basically useless. Tried to erase and restore. can't even do that. whish I had waited.

Hello suzanefromnv,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Best of luck,
Mario

I can no longer use my ipad to show Netflix on my TV since upgrading to ios7. I don't have Apple TV or airplay icon showing. What can I do to correct this problem?

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Itunes and all my movies have disappeared,i can no longer add to library from my external hdd which ive always used and can only add from the laptops own hard drive,any ideas what the issue could be?

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tt2

I got a new computer and now iTunes is telling me it can't sync with two computers

I got a new computer and now iTunes is telling me it can't sync with two computers, it's telling me it will erase what's on my iPad and re-sync. Will I lose my iPad data that's on it?

No - not at all. Look at that one app that I gave you the link for. That is supposed to transfer all of the iPad content to the new computer. I have no idea how much it costs, but it's worth a look. There are other out there as well. Google "apps to transfer iPad content to computer" or something to that effect. These apps claim to transfer everything.
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Plus any apps or music that you have bought can be downloaded again at no charge with the cloud feature in the latest iPad iOS.
EDIT - I see that you did transfer the purchases. Look at one of those apps that I described and they should be able to get you set up. You should also invest in an external hardrive for backing up all of your computer content ... don't want this to happen again!
Message was edited by: Demo

I updated iphone 4 to ios 7.1 and the camera doesn't work. what can I do?

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HT201317 My 4s and my ipad3 are both connected to wifi and icloud is turned on. The photos on the 4s do not upload to the ipad3. I have turned icloud off and on on both devices. It also does not upload to my PC. What is the problem?

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Welcome to the Apple Community.
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Check Safari / Preferences - Extensions. If you have any installed, turn that off, relaunch Safari.
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http://support.apple.com/kb/TS3230?viewlocale=en_US

Apple changed my Apple ID to the email address associated with my iTunes account. I now can no longer access my account because the old user name is no longer valid and has no password. I have been on the phone with tech support for hours trying to fix.

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Is this itunes on the iPad or on my computer? Thank you for the reply.

Since upgrade to IOS 10.9 and associated iTunes 11.1.3, I can no longer WiFi sync iPad (IOS 7.0.3) nor iPhone (IOS 6.1.3). USB connection is required. Formerly I could sync both devices without locating them physically (not necessarily charging).

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