Since upgrading to Lion, my HP officejet pro 7550 orubts, but will not scan

since upgrading to Lion, my hp officejet 7550 will print fine but won't scan---any suggestions?? I downloaded the drisavers from Apploe,but that didn't solve the issue.

Hi @Southglen,
Welcome to the HP Forums!
I noticed that your HP Officejet Pro 8600 Plus printer will not recognize your wireless router password. I am sorry to hear this, but happy to help!
I would recommend to go through this guide, How to Find the WEP or WPA Key or Password for Your Wireless Network, just to double-check your wireless password, in case it might have changed.
I would also suggest a hard reset, by going to this post How to perform a Hard Reset, by @Rich1.
After those two steps, I would suggest a firmware update, Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
Let's start with these steps, and we will go from there!     
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Similar Messages

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    HP Officejet Pro 8500   Cyan ink will not print. installed a new one, but no success

    I had to replace both printheads about $85 a piece.  It may be more cost effective to buy a new printer.  Once I replaced the one printhead, the other one went out.  It is common and it did solve the issue.  I really like my printer and if it gets me another year or so, I think it was worth it.

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    Hi @Southglen,
    Welcome to the HP Forums!
    I noticed that your HP Officejet Pro 8600 Plus printer will not recognize your wireless router password. I am sorry to hear this, but happy to help!
    I would recommend to go through this guide, How to Find the WEP or WPA Key or Password for Your Wireless Network, just to double-check your wireless password, in case it might have changed.
    I would also suggest a hard reset, by going to this post How to perform a Hard Reset, by @Rich1.
    After those two steps, I would suggest a firmware update, Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
    Let's start with these steps, and we will go from there!     
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Hp officejet pro 8500 a910 software will not open

    I have had my printer installed for over 2 years on my laptop via the network (Dell with OS Win 8.1).  Recently, as in I have no idea why or what happened, I have an issue where I cannot open the software on my computer to scan a document.  
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    Hi @SandraDee1961,
    Welcome to the HP Forums!
    I understand that your HP Officejet pro 8500 a910 software will not open on Windows 8.1. I am sorry to hear this, but happy to help you with this issue!
    I would recommend the following steps:
    Uninstall the software. Uninstalling the Printer Software.
    Clean boot the computer. How to perform a clean boot in Windows.
    Disable any antivirus programs. How to Disable Antivirus in Windows 8?
    Disable any firewall programs. Windows Firewall from start to finish.
    Create a new user account. Managing User Accounts and Logins (Windows 8).
    Reinstall the software using the HP Printer Install Wizard for Windows. 
    Hope this works!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • HT1338 I have updated my new MacBook Pro for HP Photosmart All-in-One, but it still will not scan - it will print, but will not scan. How can I fix this?

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  • MacBook Pro turns on but will not load. Battery will power up and charge. The PRAM second start up seems to work, but the Apple timer continues add-infinitum. There is also a disc in the laptop so I can't load re-load software OS 10.6.1. How do I resolv

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  • Safari works great on my iMac, but not so well on my Macbook Pro since upgrading to Lion.  I get a message that I am not connected to the internet when I try to open a webpage even though the wireless icon at the top of my screen shows I am connected.

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    Ever since upgrading to Lion on my iMac G5 Intel Core 2 Duo, I keep getting the error message "disk was not ejected properly."  I have repaired permissions and reformatted my external LaCie 2TB USB hard disk, but the error continues.  I use this disk for my Time Machine backups.  This always seems to happen when the computer wakes from sleep, but not consistently.  The computer was asleep overnight and backed up as soon as it awakend this morning.  Two hours later I get the improper ejection message.  I have used the same external disk with Snow Leopard (all versions), but never had this error message or problem.  This disk has been in use without any problems since February, 2011. Upgrading to Lion is when this problem began. This is the below message (but from online image from Snow Leopard, but Lion message is essentially the same).

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  • My OfficeJet 6110 will print (with errors) with Yosemite but will not scan

    I just finished reading this entire thread:
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    Hello @snsokstan,
    Thank you for visiting the HP Support Forums! I understand you are running into some problems trying to install your HP Officejet 6110 to your Mac running the new Yosemite 10.10 Operating system.
    I see you have tried all the recommendations to install the printer with no success. After taking a look at the supported printers list on the Apple Site, your printer is not supported. This is why you are running into problems with the printing and scanning.
    I suggest contact our technical support at 800-474-6836 to see what upgrade options they may have available to you. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    I hope this helps!
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Hp officejet pro 576 prints but won't scan

    Friends, We recently bought and installed an HP Office Jet Pro x576 dw.  After initial setup, it seemed to work fine.  Shortly afterwards, however, the scanning to computer feature has failed.  Here is what I have tried so far: I uninstalled and reinstalled, and it still doesn't work. I'm running Windows 7, 32-bit.  I realized that nothing happened when I clicked on HP Officejet Pro X576dw MFP icon, so I looked and observed under Processes in the Windows Task Manager that the S/W starts up for a few seconds, but it exits before any window pops up.   I uninstalled ALL of the HP software, and I downloaded and installed "HP Officejet Pro X576dw MFP Full Software Solution" from the HP website.  The actual file name was: OJX576_DW_973.exe, and the version number reported in the control panel (in the uninstall menu) is 29.1.973.39397 The install seemed to work fine, but the Printer Assistant software still won't run. After that exercise, I uninstalled all the HP software again, rebooted, ran windows update, rebooted, and reinstalled the latest Full Software Solution from the HP website.  The install seems to go fine -- the last menu I see is the one where I enter my zip code, etc.   Afterwards, nothing happens when I click on HP Officejet Pro X576dw MFP in the Start menu or doubleclick on the shortcut that the installation placed on the desktop.   The MFP won't let me scan to computer (because it says it hasn't been set up), but I can still print to it. We connect to the printer wirelessly.   Note that I'm pretty sure this worked a couple of days ago, and I haven't knowingly installed any software since we originally installed the printer about a week ago, nor does any show up in the uninstall menu. After trying the various steps above, I searched this forum and tried this solution (quoted here from another thread): Follow the steps below to check the WIA Service:1. Type services.msc in run or search program and files
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    4. Restart the computer
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    I will do my best to assist you with getting HP Printer Assistant to open again.  You can also post this same information on the HP Enterprise Business Support Forums to get more exposure since this is one of the few Enterprise Officejets.  I would like to add there is a firmware update available for this printer that may be of assistance. Here is a document that discusses more about problems with HP Printer Assistance.  --HP Printer Assistant Opens with a Script Error or in Notepad--There is a place in this document to download a patch for your computer.  Hopefully this will help you get HP Printer Assistant to open.  Even though the title is a little different than your actual problem I have had this work before in this instance. Let me know if you get any specific error messages.  If you can print and even scan using Windows Fax and Scan or Paint, then that will confirm for me that the software installed, the printer is functioning properly, and that the only problem you have is with this one program. I'm happy to help!

  • HP Officejet Pro 8500 A910 Premium will not fax from computer with Windows 8

    My printer worked great on Win XP and I could fax directly from the printer or from the computer.  I installed Windows 8 32 bit (I'm running an older system that works fine for everything I use it for -thank you very much), and downloaded the latest greatest HP driver & software for Win 8 32 bit.  Everything works perfectly, except faxing from the computer.
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    This question was solved.
    View Solution.

    Alright, I spoke with some of the engineers and they suggested the next few steps. First, here is a thread on an MS forum about removing a driver in an alternate fashion.
    http://technet.microsoft.com/en-us/library/cc730875.aspx
    Another thing to note is that in Win8 you can easily access the Command Prompt by hitting the windows key and typing “command prompt.”
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  • HP Officejet Pro L7780 All-in-one not scanning with Yosemite

    I have searched for a workaround or fix to the scanning problem I'm having. I just bought a brand new Macbook Pro Retina and have loaded the latest printer drivers for the HP Officejet Pro L7780. The printer works ok, but I can't get the scanner to work. When I try, it says: "Failed to open a session on the device."
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    Can anyone help with this, please?!
    Thanks!
    peace,
    bart

    Hello,
    This is to anyone else who can help I have the same problem with an Officejet 6500A Plus to the same laptop. It's ....... annoying, HP says nothing and so do Apple.

  • Officejet Pro 8600 touch screen will not respond

    Hi,
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    Tanya (Personal information removed)

    Hello Tanyaward,
    Welcome to the HP Forums.
    I see that you are having an issue with the touch pad not responding or lighting up.
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    Thanks for your time.
    Cheers, 
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • HP Officejet Pro 8620 (Wireless Network) will not install on Win8. 1

    Today I received my new HP Officejet 8620 PRO printer. I have setup Wireless Network access, and installed the Driver successfully on my Windows 7 Ultimate 64 Bit PC, and tried to do the same on my Acer Win8.1 Laptop. During the installation, it finds the Printer on the network at the correct IP Address (192.168.178.48) and goes as far as a dialog showing "Network Printer Installation" with a Green progress bar cycling but never progressing ... I have left it be for over 45 minutes, and have tried to cancel the installation, with the same problem. Now the setup is jammed, and cannot progress. Suggestions please!!! Not sure what more relevant information is required ... so I'm open to questions ... which I'll try and answer ... or (preferably) suggestions on how to fix this. Many Thanks for your anticipated support.  p.s. HP ... I find it ridiculous that I can buy a brand new printer and yet have to revert to Public Forums to beg help! (or pay an exhorbent extra fee to get telephone support)

    I would suggest cancelling the installation and then download the diagnostics at http://www.hp.com/go/tools.  The tools there may help diagnose system issues, if nothing is found I would suggest running the driver wizard. Depending on your country the warranty would typically be one year from date of purchase.  Likely if you were charged (or an attempt made to charge you) for support on a new printer you were not contacting HP.  Unfortunately an internet search for "HP Support" will turn up a number of locations that may pretend to be HP but are not.  The diagnosis there is typically "you have malware or a virus, we can fix that but it will cost $149" (or perhaps $349 for a lifetime).  I once gave one of these folks access to a dummy test machine, after an hour accessing my system and suggesting various fixes I made it clear that I would not be buying anything from them.  At this point they attempted to encrypt my system drive (after warning me that if I did not buy their product my system would likely be unusable).  Fortunately the system was set up to require an admin password to install programs or do "bad" things.... If you need to contact HP start at the link here: http://www.hp.com/contacthp/  

  • Driver for HP Officejet Pro L7680 windows 7 will not load (403mb)

    I down load the driver, extract it and before it starts loading, get this message  "Runtime error  This application has requested runtime to terminate in an usual way.
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    Hi Silverbobcats,
    Welcome to the HP Forums.
    I see that you are having an issue with installing the software and drivers for your printer.
    Please click on the following link and run the HP Officejet Pro Software and Driver Removal Utility.
    Once the Removal Utility has finished, reboot the computer.
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    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thank you for your time.
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

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