Since upgrading to mavericks, JPEGs that I open in Preview are scrambled. PDFs work ok.

I use a mid 2011 Mac and since upgrading to Mavericks I cannot open jpeg files using Preview, they simply appear as a scrambled mess. The actual jpeg files are ok as I can open them using other applications. Note, I can view pdfs using Preview, its just the jpegs that are the problem. Any ideas?

Thanks etresoft, I reinstalled Mavericks and Preview works perfectly now.
Cheers!!

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Since upgrading to Maverick, I can't open my emails in aol on my iMac. Any help?

Recently upgraded to Maverick (OS X version 10.9.4) on my IMAC. I have a mail account on AOL. Since my upgrade, I can't open any of my messages. Searched the net and can't seem to get an answer. Any ideas?

Two things you can try.
Try rebuilding the mailbox. This can take awhile if you have a lot of mail.
Rebuild mailbox
Try re-indexing the mailboxes. This can take awhile if you have a lot of mail.
Reindex messages

Since upgrading to mavericks 10.9.2 adobe 8.3.1 does not work

I cannot use the reader .It shows an Apple notice saying it does not support apps not approved by apple. What gives. i am missing important emailed information

Mavericks has many security improvements to help prevent your Mac from becoming compromised, so you may need to reinstall Adobe Reader and then trust the plugin in order to let it load those documents again.
Adobe has a few articles about installing and unblocking the plugin:
Acrobat Help / Install Adobe Reader X | Mac OS
Acrobat Help / Safari 7 and 6.1 block PDFs | Acrobat-Reader
In order to install third party software you may need to temporarily lower the Gatekeeper settings as shown here: OS X: About Gatekeeper
Hope that helps!
- Aysha

Since upgrading to Mavericks, 10.9.1, pictures that come attached to emails no longer display. There is only a blank space that after about 1 minute, has a small box with a question mark. How can I go back to attached images?

Since upgrading to Mavericks, 10.9.1, pictures that come attached to emails no longer display. There is only a blank space that after about 1 minute, has a small box with a question mark. Double clicking on the box will open the image in a separate window. It's very slow and tedious for multiple images. How can I go back to attached and displayed images? If I click on "Forward", the images appear instantly in the email to be forwarded.

Scott,
My problem seemed to fix itself. Or, by shutting down the computer one night, instead of putting it to sleep, may have reset something. Since updating to Mavericks, I always (or usually) let the computer sleep overnight or anytime I'm walking away from it. A few days ago, I was updating notes for my kids about how to find all my stuff and how to turn on my computer, so I wanted to rewrite the start-up procedures for the iMac, just in case they ever need to. Well, I shut it down one night so the following morning, I could write down each step. Lo and behold, the images, etc. are all there again! Solved, but I'm not sure why.
Tom

Running the latest OS Mavericks. 8 gigs of RAM. 150 gigs free space on computer. Problem: since upgrading to Maverick almost all applications are slow to open, and frequently many 'spinning ball' interruptions. Repaired disk permissions - no help.

I'm running the latest OS 10.9.1 Mavericks (late 2009 iMac). 8 gigs of RAM. 150 gigs free space on computer. Since upgrading to Mavericks, apps are slow to open, with frequent "spinning ball" interruptions. Repaired Disk Permissions - no help. Repaired disk - no problems indicated. Did notice in going to Utilities/Console that there are 4000 messages over a 3 day period. Any suggesstions how to correct this sudden slow down, other than psychiatric help?

Yes. Many messages show up when I try to use Office for Mac 08. Here's a sample (and one that repeats over and over again):
2/11/14 1:01:16.577 PM Microsoft Word[1912]: OTAtomicAdd32 is deprecated and will be removed soon. Please stop using it.
Also getting many msgs when I use Chrome.

Since upgrading to Mavericks my iMac no longer recognizes my digital camera. iPhoto will open, but my camera never appears in the source list or goes into import mode. Help!

Since upgrading to Mavericks my iMac no longer recognizes my digital camera. iPhoto will open, but my camera never appears in the source list or goes into import mode. Help!

I found that if you open iMage Capture App that seems to trigger iPhoto to open and thew camera is connected. At least that happens with my camera. Good luck.

Trying to open youtube, QuickTime cannot open video.3gp, only a problem since upgrading to Mavericks

trying to open youtube, QuickTime cannot open video.3gp, only a problem since upgrading to Mavericks, what do I need to do please ?

You're right. It wasn't QuickTime itself. I solved all the problems myself.
The main reason why QuickTime files weren't working was because the newest audio driver from Creative released July 2007 (using their autoupdate) is apparently for Windows Vista (it has the name Vista in the update title). Why that update showed up on my Windows XP Pro system, I have no idea. So, I went to Creative's site and got the driver before the latest release, and all works well.
The Microsoft update (from June 2007, I noticed today, not July) is another issue. It's based around the file P17RunE.dll, which is something from Microsoft for the SoundBlaster. Not sure what it does, but I don't need it.
Sorry for wasting all your time on a non QuickTime issue, but thanks for the help.

Since upgrading to Mavericks my Adobe Acrobat 9 Pro requires administrative password on every launch--whats with that?

Since upgrading to Mavericks my Adobe Acrobat 9 Pro requires administrative password on every launch which seems like an unnecessary step. Does anyone know why this is happening and what can be done to eliminate this?

Download and run the combo updater to refresh your files.
OS X Mavericks 10.9.3 (Update (Combo)
http://support.apple.com/kb/DL1746
Open Disk Utility and run Repair Permissions
You might need to remove and reinstall Acrobat. Be sure you are in an admin account when installing.

Entourage open from dock opens a new message screen. If I open it from the application window it open to my inbox as normal. Just since upgrading to Mavericks.

Since upgrading to Mavericks, when I open Entourage from the dock it opens the program and opens a new message window. Very annoying. If I open it from the application folder it opens to my inbox like it always has. Any ideas?
Thanks
Dave

the problem has been solved for me following the process :
1 -close entourage
2 - start and follow the complete reconstruction of the entourage database ;
3 - in the "entourage" menu, disable "office reminds" or "office recall" (i don't know the exact name because my entourage is in french)
For me it has worked. when i click on the dock entourage shortcut it opens without showing the new message windows at start.

Since upgrading to Mavericks I am finding that I am lucky to get 2 hours (when connected to WiFi) of use from my macbook Pro.

Since upgrading to Mavericks I am finding that I am lucky to get 2 hours (when connected to WiFi) of use from my Macbook Pro. I have turned off Bluetooth ( which was not an issue previously), uninstalled Chrome, again not an issue before I upgraded, and have not seen any improvement.
I was using an older OS system (Snow Leopard) on my 2010 Macbook Pro. I am wondering now if the upgrade was an unwise move?

jbuckworth,
which apps do you run under battery power? Are any of them identified as “apps using significant energy” when you click on the battery icon in the menu bar? If you have a 15-inch or 17-inch model, are your apps using the discrete GPU (which consumes more power than the integrated GPU)?
How many charge cycles has your battery accumulated?
How long have you had Mavericks installed? Is Spotlight still reïndexing your boot drive? (It does that whenever your OS is upgraded, because so many files change in an OS upgrade.)

Can't access Time Machine files since upgrading to Mavericks

I have searched the community and found that people have experienced issues backing up to Time Machine since upgrading to Mavericks, but my problem appears slightly different from the ones I've found. I can see that my Time Machine is actually backing up since the upgrade as it was before the upgrade. The issue I'm having is that I can't access the backed-up files in any way.
When I try to open time machine it launches the "space view" with all of the historical tabs lined up for me to scroll through, but imediately closes that window and gives the error message: "Can't connect to a current Time Machine backup disc". It's so weird, because it says that there have been backups completed since the upgrade (most recently this morning). If it wasn't writing to the disc, it would have showed me an error of some sort.
What I am, specifically, trying to accomplish is that I need to restore some iTunes playlists that I somehow managed to delete this past weekend. I figured that I would easily be able to access the library file that contains the playlists from Saturday morning, when I KNOW that playlist was still there, and just restore it. Now that I am seeing that I can't access any of my time machine files, I'm realizing that I have an even bigger problem, and that all of my files are, essentially, going without backup at this time (assuming I can't access the files that have already been backing up).
If anyone has some insight as to how I can fix this problem, I would greatly appreciate it.

Hi John, (The above was for your attention) I'm 72 and must've hit the wrong button!!!
I followed your instructions to the letter, but sadly, no success...all my backups are showing on the TM external HD, but I cannot access them after instsalling 'Mavericks'
I spent the entire day on and off the phone with Applecare (they are very nice, and I'm sure they know most of the stuff needed; but not this problem. They are phoning back tomorrow as the senior chap was not available.
I love my apple products, and like you, have been using their gear for well over 25 years...not studying the things, but using them all the way through.
My present Mac, a 24" iMac is nearly 7 years old, bought on December 11th 2007, and this is the first time I have had a significant problem, and never a virus..got bless em!. I bet there are not many Windows users around who can say the same!
However, if I cannot access my backups, I'm a bit lost, as all my accumulated stuff is there!
I guess the worst case scenario is that I revert to OS X 10.7.5, and wait 'til the bugs are ironed out in Mavericks....Ho Hum
Message was edited by: briinoz

Cannot Access Disks on Time Capsule Since Upgrading to Mavericks

Hey folks...
So I've had this set up for several years, and it's worked out well. I have a time capsule with an external (self-powered) harddrive connected to it via USB. I usually access it via ethernet as the connection is more speedy than wifi, and my laptop generally remains stationary. For what it's worth, I'm using a Macbook Pro (mid-2010), with the original time capsule (500gb) as well as a connected Western Digital (1tb) external harddrive.
Since upgrading to Mavericks, however, I have not been able to consistently access the remote disks, either by wifi or ethernet connection. The time capsule shows up under my "shared" section of the finder window, but the drives (which are usually visible and accessible from within the time capsule) are not there. Strange enough, when I go into my Airport Utility for Time Capsule preferences, the disks are visible under the "disks" section.
The time capsules' firmware is up to date, as well as the laptop's. I have tried reseting the time capsule as well as my computer in addition to simply unplugging/plugging it back in. I was able to access the disks on a fluke once in the last few days, but after moving the computer away from it's standard spot, the disks are once again no longer accessible.
I had Server 2.0 but am unable to use it since upgrading the OS and haven't purchased Server 3.0. Any suggestions for solutions? Could residule configurations having to do with the Server functionality be affecting it? I'm guessing it is something to do with Mavericks. Thanks for any help or feedback.
Mitchel

I don't have a guaranteed solution to your problem, just some suggestions:
1) Try powering down the Time Capsule for at least 15 minutes, then plug it in again and see if it works better.
2) If you suspect that heat might be a problem, try raising the Time Capsule to give better air flow below it. I have mine on an inverted plastic-coated-wire basket of the type used to organize kitchen drawers.
3) If AirPort Utility can "see" the Time Capsule, you should be able to use the "archive" function (in the Disks panel, Disks tab) to write the disk's contents to a drive connected to the Time Capsule's USB port.
4) In the worst case, you should be able to access the files on the Time Capsule's disk by opening up the Time Capsule, removing the disk drive, mounting the drive in an external enclosure, and attaching the enclosure to your Mac.

Since upgrading to Mavericks, my Canon MP980 printer no longer works. I've tried deleting the printer and adding it again. the process ends with my mac saying the software is not currently available from the software update server.

Since upgrading to Mavericks, my Canon MP980 printer no longer works. I've tried deleting the printer and adding it again. I've downloaded the driver software from Canon. My Mac dropbox tells me "the selected printer software is available from Apple", but when I click to download it, the process ends with my mac saying the software is not currently available from the software update server.

Open Finder and click on Go > Go to Folder. Then type
/Library/Printers/Canon
and press Enter. This will show the BJPrinter and iJScanner folders. You could try moving or trashing this folder and then installing the driver that you downloaded from Canon again.

Macbook pro running painfully slowly since upgrade to Mavericks and worse since Yosemite

Hi, since upgrading to Mavericks my previously excellent 2011 Macbook Pro is running painfully slowly, and things have only got worse since the upgrade to Yosemite. It takes anything up to 10 minutes to get fully functional from opening the lid on standby, can take a good 5 minutes to connect to wifi, and I am getting stuck with constant spinning beach balls. I've cleaned things up, and deleted anything unnecessary so I have adequate space on the HDD but this doesn't seem to make any difference, and I'm not running any particularly memory hungry software. It was working perfectly before these upgrades and I'm really wishing I could just downgrade back to Mountain Lion now! I'm no expert so could really use some help. Do I just need more RAM or is this something more complicated?
I've run Etresoft and here are the results (I note there is some adware listed on Safari, but I don't use it ,using Chrome and Firefox instead):
EtreCheck version: 2.1.8 (121)
Report generated 2 March 2015 18:26:15 GMT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (13-inch, Early 2011) (Technical Specifications)
    MacBook Pro - model: MacBookPro8,1
    1 2.3 GHz Intel Core i5 CPU: 2-core
    4 GB RAM Upgradeable
        BANK 0/DIMM0
            2 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 466
Video Information: ℹ️
    Intel HD Graphics 3000 - VRAM: 384 MB
        Color LCD 1280 x 800
System Software: ℹ️
    OS X 10.10.2 (14C109) - Time since boot: 11 days 21:24:0
Disk Information: ℹ️
    ST9320325ASG disk0 : (320.07 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        Macintosh HD (disk1) / : 318.84 GB (87.34 GB free)
            Core Storage: disk0s2 319.21 GB Online
    MATSHITADVD-R   UJ-8A8
USB Information: ℹ️
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Library/Extensions
    [not loaded]    com.joshuawise.kexts.HoRNDIS (6 - SDK 10.6) [Click for support]
Problem System Launch Agents: ℹ️
    [killed]    com.apple.AirPlayUIAgent.plist
    [killed]    com.apple.CallHistoryPluginHelper.plist
    [killed]    com.apple.CallHistorySyncHelper.plist
    [killed]    com.apple.cmfsyncagent.plist
    [killed]    com.apple.coreservices.appleid.authentication.plist
    [killed]    com.apple.EscrowSecurityAlert.plist
    [killed]    com.apple.pluginkit.pkd.plist
    [killed]    com.apple.printtool.agent.plist
    [killed]    com.apple.recentsd.plist
    [killed]    com.apple.SafariNotificationAgent.plist
    [killed]    com.apple.sbd.plist
    [killed]    com.apple.scopedbookmarkagent.xpc.plist
    [killed]    com.apple.security.cloudkeychainproxy.plist
    13 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
    [killed]    com.apple.AssetCacheLocatorService.plist
    [killed]    com.apple.awdd.plist
    [killed]    com.apple.ctkd.plist
    [killed]    com.apple.diagnosticd.plist
    [killed]    com.apple.emond.aslmanager.plist
    [killed]    com.apple.icloud.findmydeviced.plist
    [killed]    com.apple.ifdreader.plist
    [killed]    com.apple.nehelper.plist
    [killed]    com.apple.periodic-daily.plist
    [killed]    com.apple.periodic-monthly.plist
    [killed]    com.apple.periodic-weekly.plist
    [killed]    com.apple.sandboxd.plist
    [killed]    com.apple.softwareupdate_download_service.plist
    [killed]    com.apple.tccd.system.plist
    [killed]    com.apple.wdhelper.plist
    [killed]    org.cups.cupsd.plist
    16 processes killed due to memory pressure
Launch Agents: ℹ️
    [running]    com.brother.LOGINserver.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [running]    com.akamai.single-user-client.plist [Click for support]
    [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [failed]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
    [failed]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
    [failed]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    FlowSync    Application (/Applications/FlowSync.app)
    Google Chrome    Application Hidden (/Applications/Google Chrome.app)
Internet Plug-ins: ℹ️
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
    AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
    Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    NP_2020Player_IKEA: Version: 5.0.94.1 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Click for support]
    JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
Safari Extensions: ℹ️
    Searchme [Adware! - Remove]
    RoboForm
3rd Party Preference Panes: ℹ️
    Akamai NetSession Preferences [Click for support]
    Flash Player [Click for support]
Time Machine: ℹ️
    Skip System Files: NO
    Mobile backups: ON
    Auto backup: YES
    Volumes being backed up:
        Macintosh HD: Disk size: 318.84 GB Disk used: 231.50 GB
    Destinations:
        Time Machine [Local]
        Total size: 500.10 GB
        Total number of backups: 13
        Oldest backup: 2014-02-24 23:22:29 +0000
        Last backup: 2015-02-09 22:20:02 +0000
        Size of backup disk: Too small
            Backup size 500.10 GB < (Disk used 231.50 GB X 3)
Top Processes by CPU: ℹ️
        11%    WindowServer
         1%    launchd
         1%    Safari
         0%    Google Chrome
         0%    NotificationCenter
Top Processes by Memory: ℹ️
    219 MB    firefox
    112 MB    Google Chrome
    56 MB    systemstatsd
    47 MB    Finder
    43 MB    WindowServer
Virtual Memory Information: ℹ️
    52 MB    Free RAM
    957 MB    Active RAM
    920 MB    Inactive RAM
    1.23 GB    Wired RAM
    58.33 GB    Page-ins
    1.38 GB    Page-outs
Diagnostics Information: ℹ️
    Mar 1, 2015, 03:19:06 PM    /Library/Logs/DiagnosticReports/Google Chrome_2015-03-01-151906_[redacted].cpu_resource.diag [Click for details]
    Mar 1, 2015, 01:18:49 PM    /Library/Logs/DiagnosticReports/firefox_2015-03-01-131849_[redacted].hang
    Mar 1, 2015, 01:17:11 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-03-01-13 1711_[redacted].crash

Use the link below to remove CleanMyMac2.
http://macpaw.com/support/cleanmymac/knowledgebase/how-to-uninstall-cleanmymac-2
Then, review the options below to determine which method is best to remove the Adware installed on your computer.
The Easy, safe, effective method:
http://www.adwaremedic.com/index.php
If you are comfortable doing manual file removals use the somewhat more difficult method:
http://support.apple.com/en-us/HT203987
Also read the articles below to be more prepared for the next time there is an issue on your computer.
https://discussions.apple.com/docs/DOC-7471
https://discussions.apple.com/docs/DOC-8071
http://www.thesafemac.com/tech-support-scam-pop-ups/

Problems downloading movies since upgrading to mavericks

Ever since upgrading to mavericks when it was first released, I have had nothing but problems downloading movies in iTunes. What normally would take no more than 30 minutes to download a movie and iTunes extras has now turned into waiting more than 3 hours with no less than 4 error messages saying iTunes cannot download the movie and I have to relaunch iTunes or reboot my entire system. It is getting quite annoying and I can't seem to find a solution.
Any help would be greatly appreciated.
Thank you in advance.

I upgraded to Mavericks on two computers and have display problems too! I have CC on one Macbook Pro (2011) and CS6 on another (2012) and I'm now almost positive my display problems are triggered by InDesign. I don't have to be doing anything special, and I don't have to be working in InDesign at the time, but InDesign has to be open and I get things like this:
Once it turns magenta or green, that's when I have to boot the system. I can still work with the glitchy display before it turns colors and if I'm still able to quit InDesign while it's glitching, the display goes back to normal. Same on both computers and the 2011 one has a new logic board in it.
At first I thought it had something to do with connecting my hard drive or my external display, but the display issues happened with both computers with nothing hooked up. Those are ruled out now. I took my 2012 computer to Apple and they told me it was a software issue and all my hardware is ok. Obviously they didn't fix the software issue because it's still happening.
This is not normal and needs to be fixed soon!

Since upgrading to mavericks, JPEGs that I open in Preview are scrambled. PDFs work ok.

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